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We Collect & Analyse Reviews

M&Co
Experiences & Reviews

M&Co is a UK clothing and homeware retailer with an online shop and a history of selling womenswear, menswear, children’s clothes and home items. Shoppers often look for details on sizing, delivery options and returns policy when comparing reviews for M&Co.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 90%
Latest Review 18d
Overall Rating
4.4

Our Analysis

🎯

Service quality

Most reviewers praise delivery speed and order handling; a small number report courier delays or isolated fulfilment problems that affected their experience.

Share
25%
Strong
💰

Value for money

Some customers note good sale prices and reasonable item pricing, while several others find return or delivery fees excessive and harm perceived value.

Share
10%
Weak
⚡

User experience

Ordering is frequently described as easy, but a few shoppers request clearer product details (for example garment length), indicating limited data on site information.

Share
5%
Mixed
🔧

Product quality

Many buyers report good fit, warmth and style; a minority report poor quality or incorrect sizing that resulted in returns and disappointment.

Share
19%
Strong
📞

Communication

Customers commonly report being kept informed about shipment progress and refunds; a small number suggested clearer product listings or extra product details.

Share
7%
Mixed
⭐

Overall experience

Overall feedback tends to be positive, with frequent praise for service and products; some customers experienced quality or returns-cost issues that lowered satisfaction.

Share
34%
Strong

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

B
Brenda Nunn
trustpilot.com Sep 30, 2025

Quick delivery

Quick delivery....

J
Jean Willis
trustpilot.com Sep 30, 2025

Returns

...

P
Pat Palmer
trustpilot.com Sep 30, 2025

Jeans were well fitted and length was…

Jeans were well fitted...

A
Anne Edwards
trustpilot.com Sep 30, 2025

Argyll pattern is fashionable this winter.

Its a very nice jumper, feels very cosy. Argyll style pattern is fashionable this winter so I wanted one to wear with jeans and walk...

E
Elaine
trustpilot.com Sep 30, 2025

Love M & Co

Love the quality and the choices ava...

P
Penelope Pearson
trustpilot.com Sep 30, 2025

Fast delivery & fit is perfect

Fast delivery &...

L
Leigh H
trustpilot.com Sep 30, 2025

Very poor quality and sizing was way off

This is the first time I ordered with M&Co. All three items that I ordered had to be returned. The main issue was the qu...

M
Mrs Julie Beckett
trustpilot.com Sep 30, 2025

Very Happy

The items I bought were in the sale so they were very good value. The ord...

J
JENNIFERS
trustpilot.com Sep 30, 2025

Great service

...

P
Patricia Lawrence
trustpilot.com Sep 30, 2025

First class service thank you

...

J
Jackie Driscoll
trustpilot.com Sep 30, 2025

Delivery was as promised and the own is…

Delivery was as promis...

S
Susan Laidlaw
trustpilot.com Sep 30, 2025

Everything went wrong !

Everything went wrong !! I paid £3.95 for delivery of 3 straw hats. They arrived just within the timescale that I paid extra for. One was so to be so...

M
Mrs Peggy Spear
trustpilot.com Sep 30, 2025

Excellent delivery service

Excellent delivery service. May I suggest that you put the length of dressing go...

V
Vivienne Petty
trustpilot.com Sep 30, 2025

Clothes very stylish

Clothes very stylish, something for everyone, just wish you would re open your shops. Very pleased with the top i ordered & shall be ordering one in b...

S
Sarah
trustpilot.com Sep 30, 2025

£5 return fee is excessive.

...

W
Wendy Robertson
trustpilot.com Sep 30, 2025

Dress

Great service, reasonable priced ite...

C
Christine Lesley
trustpilot.com Sep 30, 2025

Returns cost a little excessive

I have given 3 stars not because of the quality of the goods but because of the £2.99 delivery cost and the £5 return cost. My parcel was delivered to...

K
Katherine Ellis
trustpilot.com Sep 30, 2025

The items arrive before the expected…

The items arrive before the expected date, I was notified of...

M
Mrs Coles
trustpilot.com Sep 30, 2025

Easy ordering and prompt delivery

Easy ordering an...

M
Mrs Carol Gardiner
trustpilot.com Sep 30, 2025

Quick and efficient

...

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Conclusion

Reviewers most often highlight prompt delivery and generally positive product fit and style, making M&Co a common choice for shoppers seeking straightforward value purchases. However, recurring criticisms relate to return costs and occasional poor quality or sizing issues; these can affect total cost and satisfaction. Several reviewers also call out courier failures or tracking problems, so check chosen delivery options and carrier details. If sizing or quality is a priority, consider reading product descriptions carefully and allow for returns costs when budgeting.