Reviews are split: many praise the quality and fit, plus fast delivery, while others repeatedly flag problems with returns and refunds. Several customers say money was taken off refunds for returns, often mentioning a £5 charge and occasional restocking fees. Some describe refunds as late or not received and say the returns process is hard to complete. Overall, strong product satisfaction sits alongside recurring issues with return and refund handling.
Examples from available reviews (Jul 2022 – Mar 2026).
Return charge left reviewer £8 out of pocket; won't use company again.
“Am now £8 out of pocket for 1 item. I will never use this company again.”
Refund delayed over two weeks and customer service unhelpful.
“Still waiting for my Refund .Been fobbed off for over 2 Weeks now .”
Fantastic experience both online and in store.
“Fantastic online and in store....”
Website errors led to wrong size being sent and returns became impossible.
“The website is a nightmare to navigate.”
Many reviewers mention quick delivery and helpful staff in stores. Others describe missed parcel collections, items logged incorrectly, or staff refusing to process refunds. A smaller set report fast refunds and good aftercare, pointing to uneven service.
Most negative comments focus on the cost of returning items, citing a fixed return fee and restocking deductions that make cheaper items costly overall. Several reviewers still praise sale prices and say the quality matches higher-end brands. A minority also call the combined delivery and return fees out of proportion to the item price.
Multiple reviewers report site glitches, confusing online ordering, and trouble returning items without a printer. Others describe easy ordering, accurate sizing and on-time delivery, especially when buying in store. Complaints most often focus on the returns steps and online chat support.
Many reviews praise fit, comfort and warm fabrics, with specific mentions of jeans that fit well and cosy jumpers. Some report thin material, weak elastic waistbands, and trousers splitting on the first wear. Reviews include both clear approval and specific quality problems.
Several reviewers mention missing order confirmations, slow refund updates and refund deductions with no explanation. Others praise status messages and clear delivery tracking when orders arrive early. Communication issues show up most often around returns and refund disputes.
Positive experiences come through when items match the description, fit properly and arrive on time. Negative ratings cluster around return fees, slow refunds, and unexpected deductions, with some customers saying they will not order again. Overall, the reviews show strong satisfaction with purchases but repeated problems after the sale.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Quotes shortened · As of: March 2026
Reviewer refuses to use company again due to unfair £5 return charge.
“As others have said, the £5.00 charge to return an unsuitable is really unfair, I won't be using this company again.”
Reviewer refuses to use company again due to unfair £5 return charge.
“As others have said, the £5.00 charge to return an unsuitable is really unfair, I won't be using this company again.”
Good service and quality clothing; misses the local shop.
“Good service and good quality clothing.Really miss the local shop.”
Good service and quality clothing; misses the local shop.
“Good service and good quality clothing.Really miss the local shop.”
Return incurred high charges and refund deduction left reviewer out of pocket.
“They deducted £5.00 from my refund.”
Return incurred high charges and refund deduction left reviewer out of pocket.
“They deducted £5.00 from my refund.”
Return charge left reviewer £8 out of pocket; won't use company again.
“Am now £8 out of pocket for 1 item. I will never use this company again.”
Return charge left reviewer £8 out of pocket; won't use company again.
“Am now £8 out of pocket for 1 item. I will never use this company again.”
Charged delivery and restocking fees for returned items causing anger.
“I recently ordered 2 items at 15.00 I returned immediately as they were far too long you needed to be 6ft to wear the items I am so angry I have been charged 2.99 which I accept but then a further 5.00 to restock it on the shelf I find this unacceptable and needless to say i will not be shopping with these again as it has cost me 7.99 for nothing”
Charged delivery and restocking fees for returned items causing anger.
“I recently ordered 2 items at 15.00 I returned immediately as they were far too long you needed to be 6ft to wear the items I am so angry I have been charged 2.99 which I accept but then a further 5.00 to restock it on the shelf I find this unacceptable and needless to say i will not be shopping with these again as it has cost me 7.99 for nothing”
Reviewer says company is now money-grabbing and poor with refunds.
“They used to be good but now they are money grabbers, shocking!!”
Reviewer says company is now money-grabbing and poor with refunds.
“They used to be good but now they are money grabbers, shocking!!”
Return attempts failed, causing prolonged stress during bereavement.
“the parcel was never collected.”
Return attempts failed, causing prolonged stress during bereavement.
“the parcel was never collected.”
Everything was great, reviewer thanked the company.
“All great thanks 👍”
Everything was great, reviewer thanked the company.
“All great thanks 👍”
No order confirmation prevented return, leaving reviewer unable to refund purchase.
“no confirmatory email sent therefore no order number”
No order confirmation prevented return, leaving reviewer unable to refund purchase.
“no confirmatory email sent therefore no order number”
Fantastic experience both online and in store.
“Fantastic online and in store....”
Fantastic experience both online and in store.
“Fantastic online and in store....”
Good quality clothing at much lower prices and excellent value.
“Clothing is great quality, half the price and is up there with the best.”
Clothing is great quality and much better value than designers.
“Clothing is great quality, half the price”
High return and restocking fees plus disappointing fabric quality.
“Ridiculous cost of return and restocking fee”
High return and restocking fees plus poor fabric quality disappointed me.
“Ridiculous cost of return and restocking fee”
Reviewer will not order again due to ridiculous return charges.
“Won't be ordering again ridiculous charges for returns”
Refused to order again due to ridiculous return charges.
“Won't be ordering again ridiculous charges for returns”
Delivery and return fees plus restocking are seen as a scam.
“Charging £2.99 for delivery, £5 for a return and then also restocking fees is an absolute scam!”
High delivery, return and restocking fees felt like a scam.
“Charging £2.99 for delivery, £5 for a return and then also restocking fees”
Prompt delivery but return cost made returning uneconomical.
“was horrified it was going to cost me £5 to send back”
Delivery was prompt but return fee made returning uneconomical.
“horrified it was going to cost me £5 to send back”
Clothes fit perfectly, were comfortable and arrived on time.
“Clothes fit perfectly and comfortable. Delivered on time.”
Clothes fitted well, were comfortable and delivered on time.
“Clothes fit perfectly and comfortable. Delivered on time.”
Good clothing selection with reasonable prices and good quality.
“Good choice of clothes. Reasonable prices. Good quality”
Good clothing selection with reasonable prices and decent quality.
“Good choice of clothes. Reasonable prices. Good quality”
Trousers ripped on first wear despite a lovely design.
“it ripped at the sides”
Trousers ripped on first wear despite a lovely design.
“it ripped at the sides”
Longtime customer never disappointed, misses local store.
“I miss my local store.”
Longtime customer, always satisfied and misses local store.
“I have been buying from this company for many year and have never been disappointed.”
Return fees and repeated delivery charges made the purchase disproportionately expensive.
“So an £10 top ends up costing £21.”
Return fees and repeated delivery charges made purchase unacceptably expensive.
“So an £10 top ends up costing £21.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
M&Co is a British clothing retailer selling womenswear, menswear and childrenswear in stores and online. It stocks seasonal collections, everyday basics and sale items across clothing, footwear and accessories. Online, shoppers can view product information, size guides and delivery choices to place orders. Customer service supports order questions, delivery tracking and returns through the online portal and stores.