Reviews Analysed
21
We Collect & Analyse Reviews
Mark Birch
Experiences & Reviews
Mark Birch is an online retailer and brand offering hair and scalp care products, including shampoos, conditioners and topical treatments aimed at hair-loss and scalp conditions. Consumers researching Mark Birch will commonly look for product effectiveness, delivery and support experiences, and site ordering processes. Information about ingredients, returns, shipping and customer support channels is typically relevant when evaluating purchases from specialist hair-care suppliers.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
13d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviewers describe reliable delivery and professional service; a few mention order errors or initial fulfilment problems later resolved.
Share
Strong
22%
💰
Value for money
Very few reviews mention price; one reviewer called products effective but a little costly, limiting conclusions on value.
Share
Mixed
2%
⚡
User experience
Site ordering and account access are praised by some, while a minority report difficulty ordering or missing discounts.
Share
Mixed
5%
🔧
Product quality
Many customers report visible improvement in scalp condition and hair manageability; a small number note packaging or scent issues.
Share
Strong
29%
📞
Communication
Customers who contacted support describe helpful, apologetic staff and managerial follow-up; communication is cited as resolving issues.
Share
Strong
7%
⭐
Overall experience
Overall impressions are largely positive, with frequent reports of product benefit and satisfactory ordering, despite isolated problems.
Share
Strong
35%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
TR3- Double Strength Scalp Therapy Lotion
" Amazing products
Having severe scalp folliculitis, I was hesitant to try TR3- Double strength scalp treatment lotion, which I acquired from the March Birch Hair Loss online store, but I decided to take a chance and give it a shot. I was pleased with the results.
I've been using the product for about 2 months now, and I'm extremely pleased with the results.
My scalp is no longer irritated, red, heated, flaky, itching, or sore in any way.
Now, I don't have to be concerned about my hair loss problem.
When I use this lotion, I also notice that my hair is less difficult to manage.
I'm overwhelmed with gratitude!! "
Mendoza H.
Collected.reviews
Nov 25, 2021
Featured for: clear product effectiveness reported
The products I ordered arrived leaking…
"UPDATE. I eventually managed to speak to a much more helpful customer assistant and her manager. All issues were resolved. They acknowledged I shouldn..."
Sheila S
Trustpilot
Sep 30, 2025
Featured for: issue reported then resolved
Twice I've had difficulty ordering but…
"Twice I've had difficulty ordering but got them on time , once was..."
harbinder singh
Trustpilot
Sep 30, 2025
Featured for: ordering difficulties detailed
Best products with real results.
"These are the best products I have ever tried with my hair loss. I have literally tried everything and spent a fortune and wasted money. The website i..."
Manjit
Trustpilot
Sep 30, 2025
Featured for: detailed site use and results
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
R
Ravinah
trustpilot.com
Sep 30, 2025
I like mark and birch product
I like mark and birch product. But the triple action shamp...
S
Shirley
trustpilot.com
Sep 30, 2025
Very efficient but little costly
Very efficient b...
M
Mazhar mahmood
trustpilot.com
Sep 30, 2025
I had got the wrong item.
...
M
Maha Cook
trustpilot.com
Sep 30, 2025
Very professional…
Very professional…. !! Delivere...
M
Mez
trustpilot.com
Sep 30, 2025
Best clarifying shampoo I’ve used
Best clarifying shampoo I’ve used. I...
L
Liudmila Abrashkina
trustpilot.com
Sep 30, 2025
Quality products
I have only positive experience. I used shampoo, ha...
h
harbinder singh
trustpilot.com
Sep 30, 2025
Twice I've had difficulty ordering but…
Twice I've had difficulty ordering but got them on time , once was...
J
Jane Hurst
trustpilot.com
Sep 30, 2025
Good products snd helpful
Good products snd he...
S
Sheila S
trustpilot.com
Sep 30, 2025
The products I ordered arrived leaking…
UPDATE. I eventually managed to speak to a much more helpful customer assistant and her manager. All issues were resolved. They acknowledged I shouldn...
M
Manjit
trustpilot.com
Sep 30, 2025
Best products with real results.
These are the best products I have ever tried with my hair loss. I have literally tried everything and spent a fortune and wasted money. The website i...
A
Annette
trustpilot.com
Sep 30, 2025
Fast delivery
Package arrived faster than expected. I love Mark Birch pro...
Z
Zein A
trustpilot.com
Sep 30, 2025
Soft but smelly!
I need a bit more time to see any effects on hair loss etc. but first impression is it made my hair very soft! Generally seems very good quality....
A
Anthony Newby
trustpilot.com
Sep 30, 2025
The Manager Kal?.
The Manager Kal?. Fantastic as ever always happy to...
S
Sally Tazerout
trustpilot.com
Sep 30, 2025
The products stop my hair falling out
The products stop my hair falling out. Simple...
C
Catriona
trustpilot.com
Sep 30, 2025
Best Hair Care products around
I love these hair care products - best there is. No more...
G
Gill Rae
trustpilot.com
Sep 30, 2025
Excellent product
...
c
customer
trustpilot.com
Sep 30, 2025
Speedy delivery
Speedy delivery, so far so good with the...
T
Terry Driscoll
trustpilot.com
Sep 30, 2025
Products are excellent backed up by a…
Products are excellent backed...
K
Kathleen Overcash
trustpilot.com
Sep 30, 2025
Received 2nd order promptly
Received 2nd order promptly. Believe i...
J
Janet Robinson
trustpilot.com
Sep 30, 2025
ordering and delivery brilliant
ordering and delivery brilliant. Love th...
Conclusion
Reviews show that Mark Birch’s products are frequently credited with improving scalp condition and reducing hair shedding, with several customers noting quick delivery and helpful staff. A small number of reviewers report ordering problems, receiving incorrect items or damaged packaging; in some cases these issues were resolved after contacting customer support. There are occasional remarks about changes in packaging and product scent, and one reviewer noted perceived cost. Prospective buyers should check ordering and returns policies and keep contact details for customer support handy if they need replacements or tracking information.