Reviews Analysed
21
We Collect & Analyse Reviews
Manuka Doctor
Experiences & Reviews
Manuka Doctor is a New Zealand brand specialising in Manuka honey and related skincare products. The company offers a range of graded Manuka honey (labelled by potency) and sells direct-to-consumer through its website and international retail channels. Consumers researching the brand typically look for information on product potency, lab testing, delivery and customer support.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
13d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Many reviewers report fast delivery and helpful customer service; a few report inflexibility around address changes and delivery issues.
Share
Strong
22%
💰
Value for money
Several reviewers find good value and appreciate offers; others cite size reductions or lost loyalty points that reduce perceived value.
Share
Mixed
8%
⚡
User experience
Very few comments: one reviewer praises the website and smooth ordering, so data are limited for firm conclusions.
Share
Mixed
2%
🔧
Product quality
Most reviewers describe consistent quality, taste and perceived health benefits from the Manuka honey and related skincare products.
Share
Strong
27%
📞
Communication
Some customers praise quick, clear responses; a small number report unresolved enquiries and missing loyalty points.
Share
Weak
5%
⭐
Overall experience
Overall impressions are largely positive, with frequent praise for products and delivery, and a minority describing service problems.
Share
Strong
35%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
24k Gold Face Oil
"
Because of the acne and pimples that never seem to go away, my face has always given me a headache.
Everything from different face treatments to cleansers and even natural treatments has failed to work for me.
A friend just informed me of the existence of the Manuka Doctors internet business.
I inquired with Ann, their customer service representative, about which products I should use, and she recommended 24k Gold Face Oil, which I promptly ordered.
It has been two weeks since I began using 24kGold Face Oil, and the effects have been incredible; I just wish I had discovered this sooner.
All of my pimples and black acnes have disappeared, and my skin is now radiant; my coworkers have even taken notice.
"
Miler Roza
Collected.reviews
Nov 30, 2021
Featured for: Detailed product effect and service
Very disappointed
"Very disappointed. My order went to my old address and Manuka refused to change it. On the morning of Monday 8th September, I received an email from t..."
Lica Arhire
Trustpilot
Sep 30, 2025
Featured for: Serious delivery/address complaint
The squeeze honey has been reduced in…
"The squeeze honey has been reduced in size by 40% from 500g to..."
Carl Britton
Trustpilot
Sep 30, 2025
Featured for: Explicit value/size reduction concern
Very good quality honey and great value…
"Very good quality honey and great value for money. De..."
Sylvia Millam
Trustpilot
Sep 30, 2025
Featured for: Positive on quality, value, delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mrs Jill Hallam
trustpilot.com
Sep 30, 2025
Excellent product
Excellent product, top quality honey. Arrived very qui...
P
Pauline Collins
trustpilot.com
Sep 30, 2025
The Manuka honey is beneficial and…
The Manuka honey is beneficial and tasteful! It is so good and the service they p...
Y
YD
trustpilot.com
Sep 30, 2025
Loyalty points removed
Hi, I was looking up manuka website and noticed my loyalty points has disappeared. I'm a regular customer of manuka, and has accumulated at least 2400...
D
Daniela Alina Sultanii
trustpilot.com
Sep 30, 2025
Amazing effect against viruses, streptococcus and staphylococcus.
I use Manuka honey 640 MGO from many years ago and me and my family didn’t use anymore antibiotics during this time. We still use Manuka any...
A
Ann
trustpilot.com
Sep 30, 2025
Customer Service very helpful
...
M
Mrs Rosemary Grey
trustpilot.com
Sep 30, 2025
Good quality
Good quality, delicious and excellent value. Would not like...
C
Carl Britton
trustpilot.com
Sep 30, 2025
The squeeze honey has been reduced in…
The squeeze honey has been reduced in size by 40% from 500g to...
S
Sylvia Millam
trustpilot.com
Sep 30, 2025
Very good quality honey and great value…
Very good quality honey and great value for money. De...
S
Sandra
trustpilot.com
Sep 30, 2025
Quality very good
Service quick. Great w...
S
Sarah Taylor
trustpilot.com
Sep 30, 2025
Lovely honey and great offers thank you
Lovely honey and gr...
a
ala57
trustpilot.com
Sep 30, 2025
Nice taste ,.,.........
...
H
Heather Ormrod
trustpilot.com
Sep 30, 2025
Fantastic service fantastic product
Fantastic service...
M
Mr. Ken Arnett
trustpilot.com
Sep 30, 2025
Excellent customer service
Excellent customer service, with a very...
E
Eva Ng
trustpilot.com
Sep 30, 2025
Love it
Great products! Keep repeat order for Ma...
L
Lica Arhire
trustpilot.com
Sep 30, 2025
Very disappointed
Very disappointed. My order went to my old address and Manuka refused to change it. On the morning of Monday 8th September, I received an email from t...
G
Gent Bego
trustpilot.com
Sep 30, 2025
Thank you.
I do not buy anywh...
M
Maimonda
trustpilot.com
Sep 30, 2025
lovely products
lovely products. super...
D
Dawn Chapman
trustpilot.com
Sep 30, 2025
Nice to know.
Always happy, good...
M
Mrs Marcus
trustpilot.com
Sep 30, 2025
Always quality products
Always quality produc...
M
Miss Susan O
trustpilot.com
Sep 30, 2025
Wonderful.
Wonderful. Great product, e...
Conclusion
Reviews show consistent positive feedback on Manuka Doctor’s product quality and regular praise for quick delivery and helpful customer service. However, some customers report issues with loyalty points, address changes and product-size reductions that affected value perception. If you rely on loyalty rewards or large recurring orders, check the loyalty terms and current product sizes before purchasing. For customers concerned about delivery flexibility, verify shipping and address-change policies at checkout.