Reviews Analysed
21
We Collect & Analyse Reviews
Made In Design
Experiences & Reviews
Made In Design is a France-based online retailer specialising in contemporary designer furniture, lighting and home accessories. The website lists branded products for home interiors, offers online ordering and arranges delivery to customers. Consumers looking for reviews typically check stock accuracy, delivery reliability, product condition on arrival and customer support responsiveness.
Overview & Key Metrics
Positive Sentiment
62%
Latest Review
13d
Overall Rating
3.4
Our Analysis
🎯
Service quality
Delivery and after-sales are often praised for speed and correctness, but several reviews report missed deliveries, delays and unresolved replacements.
Share
Mixed
25%
💰
Value for money
A small number of reviews note discounts or good deals; overall there is little commentary on pricing or value for money.
Share
Mixed
1%
⚡
User experience
Multiple customers describe the website and ordering process as easy to use, with straightforward checkout and clear lead-time information.
Share
Strong
7%
🔧
Product quality
Many customers report items arriving well packed and as expected; a smaller set describe damaged, cracked or colour-mismatched items on arrival.
Share
Strong
18%
📞
Communication
Some reviews praise helpful, proactive staff and courier updates; others report slow or non-existent responses and persistent unwanted emails.
Share
Mixed
19%
⭐
Overall experience
Overall impressions vary: numerous positive accounts of smooth purchases and delivery sit alongside several detailed reports of poor service and delays.
Share
Mixed
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2021 – September 2025).
I ordered a mirror and it arrived with…
"I ordered a mirror and it arrived with 2 cracks on June 19.. I immediately called the shop but could never reach them by phone. I sent an email explai..."
Kateryna
Trustpilot
Sep 30, 2025
Featured for: damaged item, slow/no response
Excellent experience
"Excellent experience. When they say something is in stock, it IS! Unlike other companies alleging that they can deliver within 10 days. Everything fro..."
Ms H
Trustpilot
Sep 30, 2025
Featured for: positive: reliable stock and delivery
Privacy violation
"I've never subscribed to their newsletter, I keep unsubscribing but nothing happens, they keep sending emails almost everyday. For the love of God nev..."
RL
Trustpilot
Sep 30, 2025
Featured for: persistent newsletter emails despite unsubscribing
Lovely Alessi Plisse juicer
"Lovely Alessi Plisse juicer. A small metal clip broke. I took a photo and Made in Design support organised for a complete new..."
Maggy D
Trustpilot
Sep 30, 2025
Featured for: product defect resolved by support
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Christine Vasilopoulou
trustpilot.com
Sep 30, 2025
Negative Review for Order
My order #200363179 was placed on 31/07 and to this day it still hasn’t been delivered. It’s extremely disappointing to wait this long without any upd...
C
Consumer
trustpilot.com
Sep 30, 2025
Not received products despite chasing
I purchased a parasol and base on 23rd August 225. I have not received either as yet. I have received a number of requests from DPD to pay import duti...
C
Carol
trustpilot.com
Sep 30, 2025
Very poor service
Made in design sent us a very badly packaged table which was scratched and dented on arrival, which we ref...
A
Arman
trustpilot.com
Sep 30, 2025
Easy to use
Easy to use web site ,fast delivery...
M
Ms H
trustpilot.com
Sep 30, 2025
Excellent experience
Excellent experience. When they say something is in stock, it IS! Unlike other companies alleging that they can deliver within 10 days. Everything fro...
a
alunt
trustpilot.com
Sep 30, 2025
Easy to use web site ,fast delivery
Easy to use web site ,fast delivery...
D
Deborah
trustpilot.com
Sep 30, 2025
Helpful customer service
...
K
Kateryna
trustpilot.com
Sep 30, 2025
I ordered a mirror and it arrived with…
I ordered a mirror and it arrived with 2 cracks on June 19.. I immediately called the shop but could never reach them by phone. I sent an email explai...
A
Astrid
trustpilot.com
Sep 30, 2025
Great product and great service.
Happy to find a website in France that is selling Nardi garden furniture. Easy to place my order. Great communication afterwards regard...
M
Maggy D
trustpilot.com
Sep 30, 2025
Lovely Alessi Plisse juicer
Lovely Alessi Plisse juicer. A small metal clip broke. I took a photo and Made in Design support organised for a complete new...
N
Neel Chanda
trustpilot.com
Sep 30, 2025
Trustworthy website to buy designer furniture and lighting in France
We’ve bought a few items from Made In Design while furnishing our place. The customer service is easy to work...
M
Maiko
trustpilot.com
Sep 30, 2025
great
fast delivery a...
A
Anna
trustpilot.com
Sep 30, 2025
Very good experience
I absolutely love the glass candleholders I bought, So beautiful! The shipping is very quick,...
T
Tamara Torrence
trustpilot.com
Sep 30, 2025
The light is adorable and exactly what…
The light is adorable an...
Z
Zupancic Lana
trustpilot.com
Sep 30, 2025
Very good products
Very good products, delivery and the customer service....
R
RL
trustpilot.com
Sep 30, 2025
Privacy violation
I've never subscribed to their newsletter, I keep unsubscribing but nothing happens, they keep sending emails almost everyday. For the love of God nev...
S
Sila
trustpilot.com
Sep 30, 2025
Poor customer service
Ordered a rug on Feb 17. Item was showing "in stock" when I processed the order. Then once payment made, I received an order confirmation showing a de...
u
use someone else
trustpilot.com
Sep 30, 2025
Thank you Phil 😁
Phil has been an amazing member of staff to communicate with. Although I am having difficulty with my order which is the fault of DPD and no fault of...
D
Dorin Stanciu
trustpilot.com
Sep 30, 2025
Overall, great retailer
It's my 5th order here and everytime it went smoothly. Even if some orders were shipped late, arrived safely. Also, the customer support was help...
B
British Expat
trustpilot.com
Sep 30, 2025
The colour of the product did not match…
The colour of the product did not match the description and image on the website. In reality it was a very oldfashion...
Conclusion
Reviews for Made In Design show a mix of reliable, fast deliveries and satisfied customers alongside recurring reports of delivery delays, damaged items and slow resolution. Many customers praise the ordering experience, accurate "in stock" notices and helpful individual staff members, while others describe poor communication or unresolved refunds. A few reviews specifically cite unwanted marketing emails despite unsubscribe attempts. Prospective buyers should weigh the consistent reports of good product condition and helpful support against the documented cases of delivery and communication problems when making purchase decisions.