Many shoppers highlight fast delivery, careful packaging, and helpful support. A sizable number of complaints describe items arriving damaged and showing visible manufacturing flaws. Several customers say emails were answered slowly or not at all, and after-sales cases stayed unresolved. Negative reviews also often mention incorrect stock status and delayed shipments.
Examples from available reviews (Apr 2018 – Feb 2026).
Website states items in stock but they are unavailable and emails go unanswered.
“non existent customer service”
Received a chipped componibili and received no response to refund requests.
“I received a componibili on 2 January (order number 400084701) which was chipped and ruined in several places (wondering how on earth this passed quality control)”
Consistently excellent products and helpful customer service, except for carriers.
“The customer service is very helpful as well”
Lamp arrived quickly in good packaging and is great.
“it arrived very fast, the packaging was good and the lamp is great.”
Several reviews mention proactive support that arranged replacements and refunds. Others describe unhelpful staff or no response around premium deliveries and refund requests. Reviews show both solid help and poor follow-through across different orders.
Customers point to competitive pricing, discounts, and occasional compensation vouchers as good value. A few mention added courier fees or duties that lowered value. Some say delays reduced the value, especially when they paid for premium delivery.
Many buyers describe the website as easy to use with a straightforward checkout, and some mention repeat purchases. Several shoppers report accurate lead times and clear courier updates once orders shipped. A distinct group says items listed as in stock were later delayed or unavailable.
Multiple complaints describe goods arriving damaged, weak internal packing, and visible defects. Positive reviews mention well-made items that match the photos and expectations and arrive in good condition. Damage and defects stand out alongside many reports of satisfactory deliveries.
Many reviews mention unanswered emails, missing delivery updates, and difficulty getting a reply from support. A smaller group praises helpful, responsive staff once they make contact. Several customers also report frequent promotional emails and unsubscribe links that do not fully stop them.
Reviews split between smooth, five-star purchases and sharply negative experiences tied to damage, delays, or silence from support. Positive accounts focus on fast delivery and correct orders. Negative ones highlight broken items, wrong stock information, and weak follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (58) · Reviews (2) · Quotes shortened · As of: February 2026
Item shown in stock ordered in November arrived in February without follow-up.
“Article en stock commandé en novembre lors du black friday, reçu en février...Sans retours du service commercial.”
Item shown in stock ordered in November arrived in February without follow-up.
“Article en stock commandé en novembre lors du black friday, reçu en février...Sans retours du service commercial.”
Very good experience, thank you.
“Tres bien, merci”
Very good experience, thank you.
“Tres bien, merci”
A smooth experience and a good product.
“Smooth experience and good product”
A smooth experience and a good product.
“Smooth experience and good product”
Ordered lamps arrived different and after-sales communication was slow and inadequate.
“I can surely not recommend this company within their contact skills and after sales services.”
Ordered lamps arrived different and after-sales communication was slow and inadequate.
“I can surely not recommend this company within their contact skills and after sales services.”
Cookware coating came off and customer service failed to respond to complaints.
“what looks like the coating on one of the pans coming off already.”
Cookware coating came off and customer service failed to respond to complaints.
“what looks like the coating on one of the pans coming off already.”
Received a chipped componibili and received no response to refund requests.
“I received a componibili on 2 January (order number 400084701) which was chipped and ruined in several places (wondering how on earth this passed quality control)”
Received a chipped componibili and received no response to refund requests.
“I received a componibili on 2 January (order number 400084701) which was chipped and ruined in several places (wondering how on earth this passed quality control)”
Unavailable item was refunded within a week and a €50 voucher provided.
“J'ai été remboursé intégralement 1 semaine plus tard avec un bon d'achat de 50€ en dédommagement.”
Unavailable item was refunded within a week and a €50 voucher provided.
“J'ai été remboursé intégralement 1 semaine plus tard avec un bon d'achat de 50€ en dédommagement.”
Multiple orders completed without issues and product selection is lovely.
“I did order multiple times here, and everything went well.”
Multiple orders completed without issues and product selection is lovely.
“I did order multiple times here, and everything went well.”
Website states items in stock but they are unavailable and emails go unanswered.
“non existent customer service”
Website states items in stock but they are unavailable and emails go unanswered.
“non existent customer service”
Received wrong product and numerous contact attempts received no reply.
“Received the wrong product a month ago”
Received wrong product and numerous contact attempts received no reply.
“Received the wrong product a month ago”
Vase arrived broken, poorly packed, and customer service did not respond.
“the vase was not protected (just put in a box and send...)”
Vase arrived broken, poorly packed, and customer service did not respond.
“the vase was not protected (just put in a box and send...)”
Consistently great products, accurate descriptions, and helpful customer service.
“I have constantly had great experience.”
Consistently excellent products and helpful customer service, except for carriers.
“The customer service is very helpful as well”
Short comment mentioning delivery without details.
“the delivery”
User made a brief comment about the delivery.
“the delivery”
Bought &tradition flowerpot lamp; fast delivery and good packaging.
“it arrived very fast, the packaging was good and the lamp is great.”
Lamp arrived quickly in good packaging and is great.
“it arrived very fast, the packaging was good and the lamp is great.”
Marble appearance differed from expectations though the item arrived undamaged.
“the one I received had marble that was just flat.”
Marble base differed from the online picture and looked flat.
“marble that was just flat.”
Fast delivery with good protective packaging and expectations met.
“Hurtig levering, godt beskyttende emballage. Tøjstativet Colour Rack, metal / C-formet lever til mine forventninger; nem at samle, rimmelig pris.”
Quick delivery, good packaging; product met expectations and assembled easily.
“Hurtig levering, godt beskyttende emballage.”
Lamp matched photos, arrived quickly and was well packaged.
“Packaging was solid, and delivery was faster than I thought.”
Lamp matched photos, arrived well packaged and faster than expected.
“sleek, modern, exactly like the photos.”
Unsolicited email with unsubscribe link that doesn't allow opting out.
“The Unsubscribe link goes to a website page listing the subscribed communications.”
Unsubscribe link lists subscribed communications but provides no opt-out option.
“The Unsubscribe link goes to a website page listing the subscribed communications.”
Sofa delivery delayed; premium delivery paid and customer service unhelpful about refund.
“the customer service is zero stars.”
Sofa delayed, customer service unresponsive, premium delivery refund refused.
“The customer service is zero stars.”
Order placed on 31 July still not delivered and uncommunicated.
“It’s extremely disappointing to wait this long without any update or progress.”
Parasol ordered 23 August has not arrived and courier demands duties.
“I have received a number of requests from DPD to pay import duties on the products.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Made In Design runs an online store focused on designer furniture, lighting, and home accessories. The site uses product photos, technical specs, and brand names so buyers can compare options. Customers can order one item or larger furniture sets online and choose delivery services at checkout. The retailer serves several European markets and offers customer service by email and phone for order questions. Product pages usually list dimensions and materials to support selection and installation decisions.