Reviews Analysed
21
We Collect & Analyse Reviews
Lumin Skin
Experiences & Reviews
Lumin Skin is a consumer skincare brand focused on facial care products for men. The brand sells cleansers, moisturisers and treatment items through its online store and has offered trial and subscription purchasing options. This summary is intended to help shoppers evaluate user feedback and customer-service patterns when researching Lumin Skin.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
21d
Overall Rating
3.5
Our Analysis
🎯
Service quality
Mixed reports on subscriptions: several reviewers report unexpected charges and cancellation issues; others report friendly, helpful service.
Share
Mixed
19%
💰
Value for money
Divergent views on value: some users find the products affordable and effective; others criticise price or unexpected fees tied to trials.
Share
Mixed
10%
⚡
User experience
Generally positive site and usage experience: reviewers note easy navigation, clear routines and satisfactory trial sizes; a few report download or access issues.
Share
Strong
13%
🔧
Product quality
Mostly positive product feedback: many reviewers report improved skin and effective cleansers/moisturisers; a minority find some serums ineffective or products mediocre.
Share
Strong
19%
📞
Communication
Communication is frequently criticised: several reviewers describe unanswered support tickets, slow replies and disjointed social/chat channels; some report prompt, helpful replies.
Share
Weak
14%
⭐
Overall experience
Overall mixed: many long-term users report satisfaction and good results, while a notable subset reports poor subscription handling and unresponsive support.
Share
Mixed
25%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (February 2023 – September 2025).
Mediocre product and terrible customer service
"I paid for a free sample and unbeknownst to me they took my bank details and signed me up for an £80 bi-monthly subscription box. A month after the fr..."
Liam
Trustpilot
Sep 30, 2025
Featured for: Detailed subscription and service complaint
Please don’t bother with the trial
"Please don’t bother with the trial. You’ll forget to cancel and end up unintentionally paying for mediocre and overpriced products. The main gripe I h..."
Ben Read
Trustpilot
Sep 30, 2025
Featured for: Warning about trial and trust
Great products and friendly service
"The two products I tested: charcoal scrub and face moisturizer are both fantastic. I was looking for Khiels Oil Eliminator replacement and I have to s..."
Zet
Trustpilot
Sep 30, 2025
Featured for: Positive product results and customer service
A Positive Review on Lumin Skincare Line
"I recently tried out Lumin's men's skincare line and I must say, I was pleasantly surprised. The products are not only affordable but also very effective in combating my dry skin and reducing the appearance of acne scars. What stood out to me about Lumin is their simple approach towards daily routines for men's skincare. As someone who doesn't have a lot of knowledge when it comes to skincare, Lumin made it easy for me to understand what products are best suited for my specific needs. One thing that particularly impressed me was how quickly I saw results after using their moisturizer consistently over a few weeks. My skin felt softer and looked brighter than before. Investing in your face may seem like a daunting task at first, but with Lumin, it doesn't have to be. Their range of products caters to various skin concerns that many men face such as dark eye circles and clogged pores caused by oily skin. Overall, my experience with Lumin has been great so far, and I would highly recommend giving their skincare line a try if you're looking for an effortless yet effective solution to your skincare routine"
Miss Eunice Mills DVM
Collected.reviews
Feb 16, 2023
Featured for: Affordability, effectiveness and simple routine
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
L
L.A. GIARGIANA
trustpilot.com
Sep 30, 2025
Suggestion to Lumiin
I haven't purchased. But reading the reviews, Lumin if you would chang...
B
Ben Read
trustpilot.com
Sep 30, 2025
Please don’t bother with the trial
Please don’t bother with the trial. You’ll forget to cancel and end up unintentionally paying for mediocre and overpriced products. The main gripe I h...
L
Liam
trustpilot.com
Sep 30, 2025
Mediocre product and terrible customer service
I paid for a free sample and unbeknownst to me they took my bank details and signed me up for an £80 bi-monthly subscription box. A month after the fr...
D
Darren JENSEN
trustpilot.com
Sep 30, 2025
Very friendly service
...
R
Richard Schmitzerle
trustpilot.com
Sep 30, 2025
As a man getting on I still enjoy…
As a man getting on I still enjoy keeping my face in good condition....
j
jacob dubois
trustpilot.com
Sep 30, 2025
Crap
Crap. Could not, or they would let me to download the pdf,...
R
Ross
trustpilot.com
Sep 30, 2025
the subscription service sends a…
the subscription service sends a product every 2 months after the 6 mon...
O
Odane Rose
trustpilot.com
Sep 30, 2025
Got charged for products i did not…
Got charged for products i did not authorize, and its interesting to note they replie...
L
Leon Coleman
trustpilot.com
Sep 30, 2025
I received the starter kit
I received the starter kit, then I went with another company, you don’t have a customer service number or person to talk to only a chat, so I did the...
T
Tony
trustpilot.com
Sep 30, 2025
I’ve enjoyed being a Lumin regular for…
I’ve enjoyed being a Lumin regular for over 5 years now. Thank you for your support and discounts. I’ve enjoyed your Essen...
Z
Zet
trustpilot.com
Sep 30, 2025
Great products and friendly service
The two products I tested: charcoal scrub and face moisturizer are both fantastic. I was looking for Khiels Oil Eliminator replacement and I have to s...
s
steven.
trustpilot.com
Sep 30, 2025
Lumin products is very effective and…
Lumin products is very effective...
S
Simona
trustpilot.com
Sep 30, 2025
Great products&customer service
I have been using the products for 4 years (daily face cream, face scrub and face wash). I like them all. Finally I found a cream that I can use day&n...
F
Finn -
trustpilot.com
Sep 30, 2025
They Took My Money 😡
I got the sample kit to try it out and then a couple of weeks later they charged me £46 for a full box that I ap...
D
Dennis G
trustpilot.com
Sep 30, 2025
The site was easy to navigate and find…
The site was easy to navigate and find products specific to the area and type...
P
Pamela Bush
trustpilot.com
Sep 30, 2025
I have very dark circles under my eyes and I noticed the dark circle is vanishing, and my skin is looking smoother and cleaner
I have very dark circles under my eyes and my skin was very dry with dried patches and with your ingredients that you have in your product...
D
Diego Atukwasa
trustpilot.com
Sep 30, 2025
..........nice
...
G
Gillian
trustpilot.com
Sep 30, 2025
Happy with my trial products
Happy with my trial products. Good amount in the jars! Only sta...
R
Ron Howell
trustpilot.com
Sep 30, 2025
The quality of the products
The quality of the products, and the way they made my skin feel was phenomenal, especially the C...
H
Harrison Pearce
trustpilot.com
Sep 30, 2025
The product works well and the delivery…
The product works well and the delivery is always quick and efficient. Would recommend as a self care option if yo...
Conclusion
Reviews show two clear patterns: product performance is commonly reported as positive, with many users noting clearer, smoother skin and effective cleansers and moisturisers. At the same time, a number of reviewers report problems with subscription handling, unexpected charges and slow or absent responses from support. If you are considering Lumin Skin, check the trial and subscription terms carefully, monitor payment methods and keep records of cancellation attempts. For shoppers prioritising product efficacy, there are multiple positive reports; for those sensitive to subscription or customer-service risk, factor reported communication issues into purchase decisions.