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We Collect & Analyse Reviews

Lumin Skin
Experiences & Reviews

Lumin Skin is a consumer skincare brand focused on facial care products for men. The brand sells cleansers, moisturisers and treatment items through its online store and has offered trial and subscription purchasing options. This summary is intended to help shoppers evaluate user feedback and customer-service patterns when researching Lumin Skin.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 67%
Latest Review 21d
Overall Rating
3.5

Our Analysis

🎯

Service quality

Mixed reports on subscriptions: several reviewers report unexpected charges and cancellation issues; others report friendly, helpful service.

Share
19%
Mixed
💰

Value for money

Divergent views on value: some users find the products affordable and effective; others criticise price or unexpected fees tied to trials.

Share
10%
Mixed

User experience

Generally positive site and usage experience: reviewers note easy navigation, clear routines and satisfactory trial sizes; a few report download or access issues.

Share
13%
Strong
🔧

Product quality

Mostly positive product feedback: many reviewers report improved skin and effective cleansers/moisturisers; a minority find some serums ineffective or products mediocre.

Share
19%
Strong
📞

Communication

Communication is frequently criticised: several reviewers describe unanswered support tickets, slow replies and disjointed social/chat channels; some report prompt, helpful replies.

Share
14%
Weak

Overall experience

Overall mixed: many long-term users report satisfaction and good results, while a notable subset reports poor subscription handling and unresponsive support.

Share
25%
Mixed

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

L
L.A. GIARGIANA
trustpilot.com Sep 30, 2025

Suggestion to Lumiin

I haven't purchased. But reading the reviews, Lumin if you would chang...

B
Ben Read
trustpilot.com Sep 30, 2025

Please don’t bother with the trial

Please don’t bother with the trial. You’ll forget to cancel and end up unintentionally paying for mediocre and overpriced products. The main gripe I h...

L
Liam
trustpilot.com Sep 30, 2025

Mediocre product and terrible customer service

I paid for a free sample and unbeknownst to me they took my bank details and signed me up for an £80 bi-monthly subscription box. A month after the fr...

D
Darren JENSEN
trustpilot.com Sep 30, 2025

Very friendly service

...

R
Richard Schmitzerle
trustpilot.com Sep 30, 2025

As a man getting on I still enjoy…

As a man getting on I still enjoy keeping my face in good condition....

j
jacob dubois
trustpilot.com Sep 30, 2025

Crap

Crap. Could not, or they would let me to download the pdf,...

R
Ross
trustpilot.com Sep 30, 2025

the subscription service sends a…

the subscription service sends a product every 2 months after the 6 mon...

O
Odane Rose
trustpilot.com Sep 30, 2025

Got charged for products i did not…

Got charged for products i did not authorize, and its interesting to note they replie...

L
Leon Coleman
trustpilot.com Sep 30, 2025

I received the starter kit

I received the starter kit, then I went with another company, you don’t have a customer service number or person to talk to only a chat, so I did the...

T
Tony
trustpilot.com Sep 30, 2025

I’ve enjoyed being a Lumin regular for…

I’ve enjoyed being a Lumin regular for over 5 years now. Thank you for your support and discounts. I’ve enjoyed your Essen...

Z
Zet
trustpilot.com Sep 30, 2025

Great products and friendly service

The two products I tested: charcoal scrub and face moisturizer are both fantastic. I was looking for Khiels Oil Eliminator replacement and I have to s...

s
steven.
trustpilot.com Sep 30, 2025

Lumin products is very effective and…

Lumin products is very effective...

S
Simona
trustpilot.com Sep 30, 2025

Great products&customer service

I have been using the products for 4 years (daily face cream, face scrub and face wash). I like them all. Finally I found a cream that I can use day&n...

F
Finn -
trustpilot.com Sep 30, 2025

They Took My Money 😡

I got the sample kit to try it out and then a couple of weeks later they charged me £46 for a full box that I ap...

D
Dennis G
trustpilot.com Sep 30, 2025

The site was easy to navigate and find…

The site was easy to navigate and find products specific to the area and type...

P
Pamela Bush
trustpilot.com Sep 30, 2025

I have very dark circles under my eyes and I noticed the dark circle is vanishing, and my skin is looking smoother and cleaner

I have very dark circles under my eyes and my skin was very dry with dried patches and with your ingredients that you have in your product...

D
Diego Atukwasa
trustpilot.com Sep 30, 2025

..........nice

...

G
Gillian
trustpilot.com Sep 30, 2025

Happy with my trial products

Happy with my trial products. Good amount in the jars! Only sta...

R
Ron Howell
trustpilot.com Sep 30, 2025

The quality of the products

The quality of the products, and the way they made my skin feel was phenomenal, especially the C...

H
Harrison Pearce
trustpilot.com Sep 30, 2025

The product works well and the delivery…

The product works well and the delivery is always quick and efficient. Would recommend as a self care option if yo...

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Conclusion

Reviews show two clear patterns: product performance is commonly reported as positive, with many users noting clearer, smoother skin and effective cleansers and moisturisers. At the same time, a number of reviewers report problems with subscription handling, unexpected charges and slow or absent responses from support. If you are considering Lumin Skin, check the trial and subscription terms carefully, monitor payment methods and keep records of cancellation attempts. For shoppers prioritising product efficacy, there are multiple positive reports; for those sensitive to subscription or customer-service risk, factor reported communication issues into purchase decisions.