Reviews Analysed
21
We Collect & Analyse Reviews
LullaBellz
Experiences & Reviews
LullaBellz is an online retailer of hair extensions and hair accessories sold direct to consumers. The company offers a range of clip-in and wearable hair products via an e-commerce platform and operates customer support and returns processes for online orders.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
29d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Most reviewers describe quick problem resolution and replacements, though a minority report late dispatches, cancelled requests and unmet promises.
Share
Strong
21%
💰
Value for money
Some customers note discounts, but several report unexpected return costs, withheld refunds or feeling charged unfairly after returns.
Share
Weak
7%
⚡
User experience
Many praise the colour‑match service and convenience of styling; others report broken returns pages, repeated mismatches and frustrating order handling.
Share
Mixed
7%
🔧
Product quality
Numerous users praise synthetic extensions for colour match and reuse; other customers report frizzing, shedding or low quality, especially for some human‑hair purchases.
Share
Mixed
18%
📞
Communication
Several reviews name staff (Olivia, Dominic) for fast, personal replies via WhatsApp; contrasting reports describe ignored emails and slow or no responses.
Share
Mixed
22%
⭐
Overall experience
Many repeat customers report satisfaction and resolved issues; detractors cite unresolved returns, product quality problems and poor support experiences.
Share
Mixed
25%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Awful returns and customer service and illegal scammers
"Awful returns and customer service. DO NOT BUY FROM THIS SCAM COMPANY. I ordered a messy bun scrunchie from their service and paid £9.95 for next day..."
Victoria
Trustpilot
Sep 30, 2025
Featured for: detailed returns and refund dispute
Positive outcome
"What started off not a great experience with a lot of emailing back and forth,..."
Kathryn
Trustpilot
Sep 30, 2025
Featured for: quick WhatsApp resolution by Olivia
I bought the human hair clip-in…
"I bought the human hair clip-in extensions on August 11, and today (September 9) Unfortunately, the quality is terrible – the hair looks like Barbie d..."
Roberta Tessadri
Trustpilot
Sep 30, 2025
Featured for: human hair quality disappointment
I have been using LullaBellz for a good…
"I have been using LullaBellz for a good few years now. I have light Auburn hair (dyed), and after a few washes post dye, I am a perfect match to the M..."
Nat
Trustpilot
Sep 30, 2025
Featured for: long‑term user praise and tips
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
Kathryn
trustpilot.com
Sep 30, 2025
Positive outcome
What started off not a great experience with a lot of emailing back and forth,...
H
Hollie Warnock
trustpilot.com
Sep 30, 2025
Had an issues with my order gave…
Had an issues with my order gave lullabellz an email and they responded right away. The lady that helped...
J
Jaya Williamson
trustpilot.com
Sep 30, 2025
Olivia
Olivia sorted my issue out & sent a replacement without any he...
V
Victoria
trustpilot.com
Sep 30, 2025
Awful returns and customer service and illegal scammers
Awful returns and customer service. DO NOT BUY FROM THIS SCAM COMPANY. I ordered a messy bun scrunchie from their service and paid £9.95 for next day...
J
Jenna Hilton
trustpilot.com
Sep 30, 2025
I received a very quick response from…
I received a very quick response from Olivia regarding the delivery of my order and...
s
sophie s
trustpilot.com
Sep 30, 2025
Not impressed
Order via colour match service so sent photos. Complete wrong colour. Ordered another 2 times choosing the closest shades to my hair that appeared on...
N
Nat
trustpilot.com
Sep 30, 2025
I have been using LullaBellz for a good…
I have been using LullaBellz for a good few years now. I have light Auburn hair (dyed), and after a few washes post dye, I am a perfect match to the M...
P
Phyllis Matthews
trustpilot.com
Sep 30, 2025
Absolutely appalling customer service
Absolutely appalling customer service! I have now completed 5 contact forms and sent around 10 emails without one reply. Hair piece does not resemble...
Z
Zeenat Mahmood
trustpilot.com
Sep 30, 2025
Olivia was great and quick in solving…
Olivia was great and quick in solving my enquiry. Wasn’t looking to purchase st...
K
Kadi Glover
trustpilot.com
Sep 30, 2025
The girls are so nice and so helpful
The girls are so nice and so helpful, i was sent the wrong shade over the girls did everything the cou...
K
Kellyanne Garrigan
trustpilot.com
Sep 30, 2025
Excellent customer service
Olivia was fantastic. One of my extensions had a faulty clasp and in less than 24 hours of raising an issue, Olivia processed a replacement ord...
L
Lola
trustpilot.com
Sep 30, 2025
Diva Dominic
Dominic, honestly never had such GREAT customer service, brought the friendly VIBES, the perfect info!!! Informed me of the ret...
N
Nadia
trustpilot.com
Sep 30, 2025
Great customer support
Great customer support! Olivia was super quick...
M
Mace
trustpilot.com
Sep 30, 2025
Recent experience
Hi, I’ve used lullabellz a couple of times now and I’m obsessed really enhances my confidence and has you hairstyle done in 5 minutes. I ran into a pr...
M
Mia Depp
trustpilot.com
Sep 30, 2025
Dominic helped me for a free color…
Dominic helped me for a free color matc...
R
Roberta Tessadri
trustpilot.com
Sep 30, 2025
I bought the human hair clip-in…
I bought the human hair clip-in extensions on August 11, and today (September 9) Unfortunately, the quality is terrible – the hair looks like Barbie d...
M
Maria Demitriou
trustpilot.com
Sep 30, 2025
I spoke with Olivia for lullabellz and…
I spoke with Olivia for lullabellz and she was...
J
Jasmine Reid
trustpilot.com
Sep 30, 2025
Olivia helped me with my postage query…
Olivia helped me with my postage query extremely quickly. Very lovely and helpful girl, this is my second order from Lullabellz...
A
Alisha Bray
trustpilot.com
Sep 30, 2025
I ordered some synthetic hair…
I ordered some synthetic hair extensions and I only put them in my hair once as they was no heat touched touch the hair at all there hair is completel...
G
Garadine Heavern
trustpilot.com
Sep 30, 2025
Dom🌟
I contacted Lullabellz re a gift card I’d been waiting on. Dom got back to me very quickly and was able to res...
Conclusion
Reviews show a split experience. Many customers praise prompt, personal support (several name Olivia or Dominic) and positive results with synthetic extensions and shade matching. However, a noticeable group report unresolved returns, broken returns pages, poor responses to emails and some low‑quality products, particularly in human‑hair purchases. Consumers should check the returns and refund terms and confirm shade matching with support before purchasing. Where quick service matters, cite the specific support channel (WhatsApp) and keep order and returns documentation.