Feedback swings between standout support from individual agents and repeated breakdowns in orders, returns, and product consistency. Many reviews praise named staff for fast, helpful fixes. Separately, customers often criticise fulfilment, returns, and uneven quality between batches. Overall, service feels inconsistent across delivery, returns, and products.
Examples from available reviews (Dec 2021 – Mar 2026).
Real-hair extensions matted, frizzed and looked poor in mid-lengths and ends.
“they matte, hang with gaps, go bitty at the mid lengths and ends, frizz ridiculously easily.”
Paid for next day delivery but received no tracking or responses.
“It says my fulfilment status is still unfulfilled”
Faheen provided exceptional, responsive service and ensured smooth handling.
“Faheen was amazing! Exceptional customer service from start to finish.”
Olivia resolved the issue and sent a replacement without hesitation.
“Olivia sorted my issue out & sent a replacement without any hesitation,”
Several reviews name agents such as Faheen, Olivia, and Dominic for quick, patient, and detailed help that solved problems. Other customers say returns were blocked and refunds held back after the wrong items arrived. Praise for individual support shows up more often than clear examples of returns being completed smoothly.
Some customers paid extra for premium services like next-day delivery, then got no tracking or experienced delayed dispatch. Others said quality varied too much, which lowered the sense of value. One mid-score review mentions express postage arriving late, while noting the item itself was not damaged.
Multiple reviews mention returns portals that did not work and emails that went unanswered during returns or replacements. Others describe reaching staff and getting quick, straightforward help, including immediate replacements. Most friction appears around automated tools and fulfilment steps.
Reviews split sharply on hair quality. Some customers describe thick, soft human-hair pieces and say they buy again. Just as many report matting, frizz, a synthetic feel, and shedding after little use.
Many reviewers say messages went unanswered and orders still showed as unfulfilled even after payment. Others report fast, personal replies, colour-matching advice from named advisers, and fixes handled through direct messaging. The pattern points to strong one-to-one replies but weaker central communication systems.
Experiences often fall into two extremes: excellent personal support or operational problems with fulfilment and returns. Positive reviews usually focus on staff stepping in and resolving issues. Negative reviews concentrate on tracking, returns handling, and uneven product batches.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Real-hair extensions matted, frizzed and looked poor in mid-lengths and ends.
“they matte, hang with gaps, go bitty at the mid lengths and ends, frizz ridiculously easily.”
Paid for next day delivery but received no tracking or responses.
“It says my fulfilment status is still unfulfilled”
Next day order not received and customer support did not respond.
“paid for next day delivery and didn’t receive the order”
Faheen resolved a return issue quickly and politely.
“Faheen Was helpful and resolved my return issue quickly and politely. :)”
Colour match failed; refund issued only after consumer rights threatened.
“they sent me the complete wrong colour.”
Very satisfied; extensions are thick, soft and excellent quality.
“Quality is ♾️/10.”
Colour match failed and multiple emails went unanswered; poor communication.
“I've sent countless emails providing these and no response back.”
Faheen provided prompt and helpful assistance with an order.
“Faheen was very helpful and prompt helping me with an order!”
Wrong colour received and return refused due to alleged opened backing.
“At no point in the purchase did they say this !”
Return portal failed and company did not reply to return emails.
“the portal would not work and said I was outside the returns window”
Next day order missing for a week and customer service unresponsive.
“I'm still chasing it a week later.”
Faheen provided thorough, professional and helpful service.
“She answered every question I had and clarified every situation.”
Faheen provided exceptional, responsive service and ensured smooth handling.
“Faheen was amazing! Exceptional customer service from start to finish.”
Faheen provided great customer care support.
“Great customer care support from Faheen.”
Faheen provided patient, thorough, and high-standard customer service.
“What really stood out was the genuine commitment to resolving the issue properly, not just quickly.”
Faheen's swift, attentive service and good product quality impressed me.
“Faheen was fabulous.”
Quick delivery but wrong colour, replaced promptly and recommend.
“Order came fast but incorrect colour match received but resolved the issue”
Wrong item received but Olivia responded quickly and sent a replacement.
“met with a response within minutes off Olivia.”
Colour match produced a yellow result and return was refused opened packet.
“What arrived was a yellow colour On my none blond hair”
Olivia promptly offered replacement options and provided friendly service.
“Olivia was super quick, helpful and so friendly!”
Initial email issues were resolved quickly via WhatsApp by Olivia.
“Olivia sorted my query straight away through WhatsApp.”
The company resolved an order issue promptly and helpfully.
“The lady that helped with my order Olivia was extremely helpful”
Olivia resolved the issue and sent a replacement without hesitation.
“Olivia sorted my issue out & sent a replacement without any hesitation,”
Customer describes poor returns handling and says refund was withheld.
“Awful returns and customer service.”
Quick response and accurate colour match; reviewer loves the hair.
“I am in Love with my new hair”
Wrong colours sent repeatedly and customer faced return costs without apology.
“Complete wrong colour.”
Long-term user praises product quality and styling versatility.
“I have been using LullaBellz for a good few years now.”
Multiple contact attempts ignored and returns page failed to work.
“Absolutely appalling customer service!”
Olivia quickly solved the enquiry and aided a prompt purchase.
“Olivia was great and quick in solving my enquiry.”
Staff helped return wrong shade and find correct colour; will buy again.
“The girls are so nice and so helpful”
Olivia arranged a speedy replacement for a faulty extension clasp.
“Olivia was fantastic.”
Dominic provided friendly, informative customer service and an accurate shade match.
“my PERFECT colour match!!!”
Olivia provided quick and helpful colour matching support.
“Olivia was super quick and helpful with the colour matching!”
Customer had a problem resolved by Olivia and remains a loyal customer.
“she went above and beyond to resolve my problem”
Dominic provided a free colour match and was very helpful.
“Dominic helped me for a free color match”
Paid for human hair extensions but quality resembled synthetic Barbie hair.
“the quality is terrible – the hair looks like Barbie doll hair, not real human hair as advertised.”
Olivia replied quickly and was very helpful in assistance.
“she was incredible! So quick at replying and so helpful!”
Quick postage support and good synthetic hair quality; NHS discount appreciated.
“the hair is fantastic quality (I get synthetic)”
Synthetic hair frizzed, shed and knotted after a single wear.
“there hair is completely frizzed and falling out and knotted up”
Dom quickly resent a gift card attachment and was very helpful.
“He was so helpful and nothing was a bother to him.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
LullaBellz sells hair extensions and hair accessories online. The range often includes clip-ins, ponytails, tape-ins, and both human and synthetic options. Product pages usually show lengths, weights, and shade guides to help customers choose colours. The business runs an e-commerce store with checkout, shipping choices, and a customer service team available through standard contact channels.