Reviews show a split experience. Many customers praise prompt, personal support (several name Olivia or Dominic) and positive results with synthetic extensions and shade matching. However, a noticeable group report unresolved returns, broken returns pages, poor responses to emails and some low‑quality products, particularly in human‑hair purchases. Consumers should check the returns and refund terms and confirm shade matching with support before purchasing. Where quick service matters, cite the specific support channel (WhatsApp) and keep order and returns documentation.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer describes poor returns handling and says refund was withheld.
“Awful returns and customer service.”
Initial email issues were resolved quickly via WhatsApp by Olivia.
“Olivia sorted my query straight away through WhatsApp.”
Paid for human hair extensions but quality resembled synthetic Barbie hair.
“the quality is terrible – the hair looks like Barbie doll hair, not real human hair as advertised.”
Long-term user praises product quality and styling versatility.
“I have been using LullaBellz for a good few years now.”
Most reviewers describe quick problem resolution and replacements, though a minority report late dispatches, cancelled requests and unmet promises.
Some customers note discounts, but several report unexpected return costs, withheld refunds or feeling charged unfairly after returns.
Many praise the colour‑match service and convenience of styling; others report broken returns pages, repeated mismatches and frustrating order handling.
Numerous users praise synthetic extensions for colour match and reuse; other customers report frizzing, shedding or low quality, especially for some human‑hair purchases.
Several reviews name staff (Olivia, Dominic) for fast, personal replies via WhatsApp; contrasting reports describe ignored emails and slow or no responses.
Many repeat customers report satisfaction and resolved issues; detractors cite unresolved returns, product quality problems and poor support experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Real-hair extensions matted, frizzed and looked poor in mid-lengths and ends.
“they matte, hang with gaps, go bitty at the mid lengths and ends, frizz ridiculously easily.”
Paid for next day delivery but received no tracking or responses.
“It says my fulfilment status is still unfulfilled”
Next day order not received and customer support did not respond.
“paid for next day delivery and didn’t receive the order”
Faheen resolved a return issue quickly and politely.
“Faheen Was helpful and resolved my return issue quickly and politely. :)”
Colour match failed; refund issued only after consumer rights threatened.
“they sent me the complete wrong colour.”
Very satisfied; extensions are thick, soft and excellent quality.
“Quality is ♾️/10.”
Colour match failed and multiple emails went unanswered; poor communication.
“I've sent countless emails providing these and no response back.”
Faheen provided prompt and helpful assistance with an order.
“Faheen was very helpful and prompt helping me with an order!”
Wrong colour received and return refused due to alleged opened backing.
“At no point in the purchase did they say this !”
Return portal failed and company did not reply to return emails.
“the portal would not work and said I was outside the returns window”
Next day order missing for a week and customer service unresponsive.
“I'm still chasing it a week later.”
Faheen provided thorough, professional and helpful service.
“She answered every question I had and clarified every situation.”
Faheen provided exceptional, responsive service and ensured smooth handling.
“Faheen was amazing! Exceptional customer service from start to finish.”
Faheen provided great customer care support.
“Great customer care support from Faheen.”
Faheen provided patient, thorough, and high-standard customer service.
“What really stood out was the genuine commitment to resolving the issue properly, not just quickly.”
Faheen's swift, attentive service and good product quality impressed me.
“Faheen was fabulous.”
Quick delivery but wrong colour, replaced promptly and recommend.
“Order came fast but incorrect colour match received but resolved the issue”
Wrong item received but Olivia responded quickly and sent a replacement.
“met with a response within minutes off Olivia.”
Colour match produced a yellow result and return was refused opened packet.
“What arrived was a yellow colour On my none blond hair”
Olivia promptly offered replacement options and provided friendly service.
“Olivia was super quick, helpful and so friendly!”
Initial email issues were resolved quickly via WhatsApp by Olivia.
“Olivia sorted my query straight away through WhatsApp.”
The company resolved an order issue promptly and helpfully.
“The lady that helped with my order Olivia was extremely helpful”
Olivia resolved the issue and sent a replacement without hesitation.
“Olivia sorted my issue out & sent a replacement without any hesitation,”
Customer describes poor returns handling and says refund was withheld.
“Awful returns and customer service.”
Quick response and accurate colour match; reviewer loves the hair.
“I am in Love with my new hair”
Wrong colours sent repeatedly and customer faced return costs without apology.
“Complete wrong colour.”
Long-term user praises product quality and styling versatility.
“I have been using LullaBellz for a good few years now.”
Multiple contact attempts ignored and returns page failed to work.
“Absolutely appalling customer service!”
Olivia quickly solved the enquiry and aided a prompt purchase.
“Olivia was great and quick in solving my enquiry.”
Staff helped return wrong shade and find correct colour; will buy again.
“The girls are so nice and so helpful”
Olivia arranged a speedy replacement for a faulty extension clasp.
“Olivia was fantastic.”
Dominic provided friendly, informative customer service and an accurate shade match.
“my PERFECT colour match!!!”
Olivia provided quick and helpful colour matching support.
“Olivia was super quick and helpful with the colour matching!”
Customer had a problem resolved by Olivia and remains a loyal customer.
“she went above and beyond to resolve my problem”
Dominic provided a free colour match and was very helpful.
“Dominic helped me for a free color match”
Paid for human hair extensions but quality resembled synthetic Barbie hair.
“the quality is terrible – the hair looks like Barbie doll hair, not real human hair as advertised.”
Olivia replied quickly and was very helpful in assistance.
“she was incredible! So quick at replying and so helpful!”
Quick postage support and good synthetic hair quality; NHS discount appreciated.
“the hair is fantastic quality (I get synthetic)”
Synthetic hair frizzed, shed and knotted after a single wear.
“there hair is completely frizzed and falling out and knotted up”
Dom quickly resent a gift card attachment and was very helpful.
“He was so helpful and nothing was a bother to him.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
LullaBellz is an online retailer of hair extensions and hair accessories sold direct to consumers. The company offers a range of clip-in and wearable hair products via an e-commerce platform and operates customer support and returns processes for online orders.