Reviews Analysed
21
We Collect & Analyse Reviews
Look Fabulous Forever
Experiences & Reviews
Look Fabulous Forever is a UK cosmetics brand that specialises in makeup and skincare aimed at mature skin. The company primarily sells via its website and is known for colour-focused cosmetic lines and targeted product ranges for older consumers. This context helps shoppers find reviews and practical user feedback before purchasing.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
13d
Overall Rating
4.1
Our Analysis
🎯
Service quality
Many reviewers describe helpful, responsive customer service and straightforward returns; a few mention delivery errors or wasteful packaging.
Share
Strong
16%
💰
Value for money
Some customers note reasonable pricing and benefits like free returns or delivery; one review cites a lost £60 order as a negative experience.
Share
Strong
6%
⚡
User experience
Users report an easy-to-navigate website, useful tutorials and generally good packaging; a small number mention powdery textures or packaging waste.
Share
Strong
10%
🔧
Product quality
Most reviews praise product quality, shade range and long-lasting lipsticks; several note specific product issues like shade mismatch, heaviness or poor wear.
Share
Strong
27%
📞
Communication
Many customers report prompt replies and helpful callbacks from customer service; a minority raise concerns about unpublished reviews and unresolved delivery queries.
Share
Strong
11%
⭐
Overall experience
The majority describe positive overall experiences, re-orders and confidence with products; some reviewers report isolated product failures or delivery and review-publishing issues.
Share
Strong
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (May 2022 – September 2025).
Look Fabulous at Every Age: A Review
"As a woman over 50, finding makeup that looks and feels great on my mature skin has been a challenge. But all my makeup related worries were taken care of when I discovered Look Fabulous Forever. Their award-winning makeup line is specifically formulated for older women like myself. The quality of their products is truly exceptional, and they have everything you need to achieve the perfect look - from foundation to lipstick. What sets Look Fabulous Forever apart from other brands is their commitment to catering exclusively to women over 50. They understand our unique needs and preferences when it comes to cosmetics. I was also really impressed by the helpful tips and tutorials available on their website which guide through how to apply make-up in different ways as per requirement. The free delivery policy made shopping online easy and hassle-free if not satisfied with any item can return within given timeframe. Overall, I cannot recommend Look Fabulous Forever enough! The quality of their products combined with their focus on mature skin makes them an unbeatable brand in the cosmetics industry for those who are classified as "older" but still enjoy looking fabulous!"
Berneice Beahan
Collected.reviews
May 31, 2022
Featured for: Positive product and tutorial mention
Excellent service and products
"Several months ago I ordered some foundation. When the box arrived I opened it and it was empty! I rang and told a very helpful lady, having also sent..."
Shirley Heath
Trustpilot
Sep 30, 2025
Featured for: Issue resolved by helpful service
Disappointed. Didn’t live up to its promise…
"Very disappointed with the continuous cover foundation. It is a much darker shade than it would appear from the information when ordering,..."
CPar
Trustpilot
Sep 30, 2025
Featured for: Negative foundation review, product issue
Lost Parcel
"5April 2025 No help when parcel mis delivered by Royal Mail there was a mix up with address which I received a phone call about was dealt with (as I t..."
Consumer
Trustpilot
Sep 30, 2025
Featured for: Delivery failure and lost parcel
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Susan Williams
trustpilot.com
Sep 30, 2025
Disappointing result with eyeliner
I bought two eyeliner pencils. They go on smoothly but...
B
Beryl Meus
trustpilot.com
Sep 30, 2025
Happy new customer
I am new to LFF. I am a senior citizen who likes to use a blue shadow which has been very difficult to find lately or too shiny. My two new shadows ar...
M
Mavis Thomas
trustpilot.com
Sep 30, 2025
I have been using LFF eyeshadows and…
I have been using LFF eyeshadows and highlight for a few years now and I really like them although I do find that some eyeshadows go very powde...
S
Shirley Heath
trustpilot.com
Sep 30, 2025
Excellent service and products
Several months ago I ordered some foundation. When the box arrived I opened it and it was empty! I rang and told a very helpful lady, having also sent...
C
Consumer
trustpilot.com
Sep 30, 2025
The long lasting lipsticks are great
The long lasting lipsticks are great. My favourites are Sweet Pea and Dusky Pink for evening and day respectively. Before ordering Dusky Pink, I was...
A
Amanda Clark
trustpilot.com
Sep 30, 2025
Look Fabulous Forever’s products are excellent!
Look Fabulous Forever has skincare and make up of high quality! If a product is not suitable there is a ret...
L
Liz Barry
trustpilot.com
Sep 30, 2025
I’m struggling with my foundation
I’m struggling with my foundation, was supposed to be matched up with similar colour to what i used before...
M
M and B
trustpilot.com
Sep 30, 2025
Very pleasantly surprised
I have recently started using some products and I am so pleased with the results! For a while I have struggled to find cosme...
J
Jac Mac
trustpilot.com
Sep 30, 2025
Fabulous lipstick
The lipstick really brightens up my face and brings back the colour I’ve lost. The li...
F
Friend of Ted MB
trustpilot.com
Sep 30, 2025
Super company
Not many companies gives you free returns but no trouble here.cosmetics of excellent quality and Julie so help...
J
Janet
trustpilot.com
Sep 30, 2025
70+ and Loving It!
I am 70+ and live in the mountains of Colorado. The air is dry, and our winters can be fierce, but summer days have abundant sunshine. Maintaining the...
L
LAB
trustpilot.com
Sep 30, 2025
Exceptional service.
I ordered the grey eyeshadow palette, it arrived, well wrapped and promptly. The big mistake was that I'd ordered the refill! Phoned customer service...
D
Diane Campbell
trustpilot.com
Sep 30, 2025
Bad review unpublished
This review is only in relation to one product (the foundation) and the fact that my one star review about this wasn’t published on the LFF site. The...
C
Catherine Doherty
trustpilot.com
Sep 30, 2025
Excellent
Website easy to navigate, reasonable pricing and delivery on time and quick....
S
Shannon Franklin
trustpilot.com
Sep 30, 2025
I am a new customer and feel the need…
I am a new customer and feel the need to share my experience . Great makeup for the older face, no shine eye shad...
C
Consumer
trustpilot.com
Sep 30, 2025
Lost Parcel
5April 2025 No help when parcel mis delivered by Royal Mail there was a mix up with address which I received a phone call about was dealt with (as I t...
J
Jan Brodtkorb
trustpilot.com
Sep 30, 2025
Look Fabulous Forever make up and skin…
Look Fabulous Forever make up and skin care really are fabulous. There is an excellent range of colours and the qua...
P
Patricia Birch
trustpilot.com
Sep 30, 2025
I love using the Daily SPF50+Serum…
I love using the Daily SPF50+Serum because my facial skin feels good and it is true what is says the lines on my fa...
C
CPar
trustpilot.com
Sep 30, 2025
Disappointed. Didn’t live up to its promise…
Very disappointed with the continuous cover foundation. It is a much darker shade than it would appear from the information when ordering,...
S
Sue Masterman
trustpilot.com
Sep 30, 2025
Quick Delivery
My order arrived quite quickly. I was delighted, as LFF used the regular post, which has been slow for...
Conclusion
Reviews show Look Fabulous Forever is generally well regarded for products aimed at mature skin: many customers praise colour options, long-lasting lipsticks and helpful tutorials. Recurrent product concerns include foundation shade mismatches, application texture and an eyeliner that some users say does not last. Customer service and returns processes are often cited positively — several reviewers report quick replacements or helpful callbacks — but there are isolated reports of lost parcels and a complaint about unpublished negative feedback. Consumers considering a purchase may want to double-check shade guidance, use the returns policy if needed and keep order tracking information to reduce delivery risk.