Reviewers often praise the website for easy browsing and a simple ordering process. Many also mention good product quality and competitive pricing. Another clear group describes major fulfilment and returns problems, including late or missing deliveries, tracking numbers that don’t work, and refunds that never get processed. Ratings cluster at both extremes, lifted by site ease on one side and pulled down by service failures on the other.
Examples from available reviews (Jan 2024 – Mar 2026).
Waiting nearly three years without receiving a refund for returned items.
“after almost 3 years of waiting for lilicloth to refund my money for returned items”
Order charged but not received; provided tracking numbers were invalid.
“The TWO tracking numbers I was given were INVALID!!!!”
Website was very easy to use.
“Website was very easy to use.”
Reviewer had a very good experience; quality was top-notch.
“The quality is top-notch, with sturdy material and spacious compartments.”
Negative feedback leads this category. Reviewers point to late shipments, orders that never arrive, tracking numbers that don’t work, and refunds left pending for long periods. Several also describe return and refund breakdowns, including return labels that are missing or disputed.
Many positive comments highlight good prices and designs that feel worth what was paid. Still, recurring checkout issues hurt value perceptions: discount codes get rejected or don’t apply, and some complain about high shipping costs. These discount and payment problems appear often enough to shape overall views of value.
Ease of use stands out as a steady, leading theme. Reviewers repeatedly call the site easy to navigate and the ordering process simple and first-class. This convenience clearly drives higher ratings.
Quality comments split between praise and consistency problems. Several reviewers describe sturdy materials and items that match the photos and descriptions. A smaller but notable group reports sizing issues, unfinished seams, and decorations that come off, pointing to uneven quality control.
Comments on communication are mixed and show up less consistently. Some reviewers say support is helpful and professional during exchanges and returns. Others mention automated discount behaviour, exchanges that don’t go through, or refunds issued without a clear explanation.
Overall experiences look sharply split. High ratings track with smooth browsing, quick ordering, and acceptable product quality. Low ratings cluster around fulfilment, tracking, and refunds, which drive the negative impressions and lower scores.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Sitejabber (20) · Quotes shortened · As of: March 2026
Reviewer alleges fraudulent returns process and unpaid return labels.
“THE USPS MAILING LABEL THEY SEND YOU IS FRAUDULENT.”
Paid for expedited shipping but order still hasn't arrived.
“I am still waiting for my order which is beyond the 3-7 business days.”
Waiting nearly three years without receiving a refund for returned items.
“after almost 3 years of waiting for lilicloth to refund my money for returned items”
Customer was charged for four items but received only one.
“I have rec'd only the $8.99 shirt”
Website was easy to navigate and find needed items.
“Easy to navigate and find what I need”
First-time buyer awaiting shoes to judge product quality.
“First time ordering from you guys”
Ordering process was simple and first class.
“1st class, ordering is simple.”
Website was very easy to use.
“Website was very easy to use.”
Online system was easy to use; awaiting items but optimistic.
“The on-line system was easy to use--which is very important to me...”
Automated discount applied incorrectly and orders shipped separately.
“your system automates a discount of 15% which I cannot change!”
Found the exact product desired for his wife.
“Found the exact product my wife wants”
Easy to shop with many attractive sweater options.
“Easy to shop, so many cute sweaters!!”
The products and prices were very good.
“Great products and prices!”
Ordering was easy and sweatshirt came in multiple colours.
“It was so easy to order that sweatshirt”
Reviewer found the shopping experience easy.
“EASY, PEEZE”
Items returned but refund has not been received for weeks.
“I am still waiting for my refund.”
Website offered easy, simple browsing and great choices.
“easy simple and great choices”
T-shirt material poor and sizing ran much smaller than expected.
“it fits like maybe a 1x or a 2x”
Has used Lilicloth for years; shirts never disappointed in quality.
“The shirts and sweatshirts have never disappointed either in quality , design , wear or slogans.”
Order charged but not received; provided tracking numbers were invalid.
“The TWO tracking numbers I was given were INVALID!!!!”
Ordering was easy, but parts of the order are still awaited.
“😊Ordering was a fun and easy experience.”
Discount offered but coupon was rejected during checkout.
“I tried to use it today, but it was rejected.”
Service was fast and discounts were appealing.
“Fast service, great discounts with coupons.”
Reviewer had a very good experience; quality was top-notch.
“The quality is top-notch, with sturdy material and spacious compartments.”
Reviewer liked the product but felt limited in use.
“I really liked this product”
Found the content educational, informative and aesthetically interesting.
“Educationall and information asthetic and very interesting and informative in the my view and it helps us alot”
Ordered a present and daughter loved the new shirt.
“Girl loves new shirt!”
Impressed by stylish, affordable clothes; delivery and service were prompt.
“Delivery was fast and without problems.”
Liked products; requested combined shipping; tops arrived earlier than expected.
“Tops were delivered same day., before expected delivery date.”
Store and seller were excellent; quality was very good.
“The store is excellent, the quality is super, all sizes are available”
Fast delivery and professional advice; product matched expectations.
“fast delivery of the sneakers and professional advice!”
Bought sneakers which became a favourite and looked great.
“Became my favorite!”
Bag quality was top-notch and became a go-to accessory.
“The quality is top-notch, with sturdy material and spacious compartments.”
Delivery was fast but sequins fell off; overall experience still positive.
“Sequins are falling off without even wearing the dress.”
Exceptional customer service made returns and exchanges easy.
“she is the epitome of customer service that went well!”
Exchange process failed; refund was issued without acknowledging replacement.
“here is the refund that you are receiving”
Over 30 days since ordering and item still not received.
“I still don't have my item,”
Tracking was inaccurate and sweatshirt ran smaller than stated.
“Sweatshirt seems to run smaller than stated size.”
One T-shirt had unfinished sleeves; disappointed and poor quality control.
“Both sleeves were just cut off, no finishing.”
Likes designs and variety but shipping costs are prohibitively high.
“the cost of shipping is prohibitive!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lilicloth runs an online retail site that sells clothing and accessories directly to consumers. Product pages include descriptions, size guidance, and photos. Shoppers place orders through an e-commerce checkout that takes card payments and promo codes. Orders ship through third-party couriers, and web-based support handles order questions, tracking, and returns. The site also offers account tools, order history, and posted shipping and returns policies.