Reviews Analysed
21
We Collect & Analyse Reviews
Lighthouse
Experiences & Reviews
Lighthouse is a clothing retailer operating an online shop offering coats, jackets and casual garments. People looking for Lighthouse reviews commonly check product quality, sizing, delivery speed and returns or exchange processes.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
18d
Overall Rating
4.9
Our Analysis
🎯
Service quality
Reviewers report helpful customer service and straightforward exchanges, with multiple mentions of easy returns and problem-free size changes.
Share
Strong
10%
💰
Value for money
When price is mentioned, reviewers describe items as reasonably priced or better online, often referring to occasional offers.
Share
Mixed
7%
⚡
User experience
Several reviews describe the website and ordering process as easy and smooth, with clear confirmations and straightforward checkout.
Share
Mixed
5%
🔧
Product quality
Most reviewers praise fabric, colour and warmth; many describe items as good quality, though a few note inconsistent sizing.
Share
Strong
28%
📞
Communication
Delivery, despatch and packaging are frequently described as prompt and well handled, with order updates mentioned positively.
Share
Strong
16%
⭐
Overall experience
Overall impressions are positive: high satisfaction, repeat purchases and recommendations are common, despite occasional sizing issues.
Share
Strong
34%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Easy to navigate website
"Easy to navigate website, found the jacket I had seen in a store but at a better pric..."
la fougere
Trustpilot
Sep 30, 2025
Featured for: mentions site, price, delivery
I love this coat so much I bought it…
"I love this coat so much I bought it again in a smaller size. I originally bought a size 14 so I could wear jumpers underneath as reviews said it c..."
Angela
Trustpilot
Sep 30, 2025
Featured for: repeat buyer praises quality
The coat is a good weight and I like…
"The coat is a good weight and I like the style. The only thing I would say is that the sizing is a little off. My size is 16 and the co..."
Sue Barrett
Trustpilot
Sep 30, 2025
Featured for: notes sizing issue affecting fit
Top rate service
"I ordered a lovely jumper which unfortunately was too big. Your returns policy however made it so easy to return for an ex..."
KG
Trustpilot
Sep 30, 2025
Featured for: highlights easy returns service
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
KJJ
trustpilot.com
Sep 30, 2025
No quibble exchange. Lovely quality clothing
Ordered size 12, they were quite large. Exchanged without issue for size 10. Lovely quality...
C
Catherine Kennedy
trustpilot.com
Sep 30, 2025
First time purchase
First time purcha...
P
Pauline Avery
trustpilot.com
Sep 30, 2025
Just love my coat.
Just love my coat the number of people that have said how lovely it is and better still where did...
S
Sue Barrett
trustpilot.com
Sep 30, 2025
The coat is a good weight and I like…
The coat is a good weight and I like the style. The only thing I would say is that the sizing is a little off. My size is 16 and the co...
M
Marie Ann Henderson
trustpilot.com
Sep 30, 2025
Love my jacket
I love my recently purchased Willow jacket. A smooth experien...
K
KG
trustpilot.com
Sep 30, 2025
Top rate service
I ordered a lovely jumper which unfortunately was too big. Your returns policy however made it so easy to return for an ex...
C
Carol Bowker
trustpilot.com
Sep 30, 2025
Excellent quality
Excellent quality, colours...
P
Paula66.
trustpilot.com
Sep 30, 2025
Arrived quickly
Arrived quickly, packaging g...
J
Jane
trustpilot.com
Sep 30, 2025
Lovely light weight rain jacket
Lovely light weight rain jacket, gorgeous colour and very comfort...
A
Angela
trustpilot.com
Sep 30, 2025
I love this coat so much I bought it…
I love this coat so much I bought it again in a smaller size. I originally bought a size 14 so I could wear jumpers underneath as reviews said it c...
J
Janice Usher
trustpilot.com
Sep 30, 2025
Lovely jacket
Lovely jacket,...
A
ANGELA FRIEL
trustpilot.com
Sep 30, 2025
Quality,quick
...
K
K Mckenzie
trustpilot.com
Sep 30, 2025
This was the second jacket I purchased…
This was the second jacket I purcha...
E
ELAINE
trustpilot.com
Sep 30, 2025
Sweatshirt
Good product and pr...
J
Joleen Carlisle
trustpilot.com
Sep 30, 2025
3rd year in a row
3rd year in a row of getting the school coats. Super fast delivery, NI w...
l
la fougere
trustpilot.com
Sep 30, 2025
Easy to navigate website
Easy to navigate website, found the jacket I had seen in a store but at a better pric...
B
BS
trustpilot.com
Sep 30, 2025
Great clothing - Beautiful.
Great clothing. B...
J
J Humphrys
trustpilot.com
Sep 30, 2025
Good Quality
The quality is good and a re...
H
Herr Rolf Liechti
trustpilot.com
Sep 30, 2025
Good quality and very fast delivered
Good quality and v...
L
Lynn
trustpilot.com
Sep 30, 2025
Raspberry Raincoat
Straight forward ordering process a...
Conclusion
Reviewers most often highlight product quality—good fabrics, colours and warmth—and fast, reliable delivery. Multiple customers note easy exchanges and a returns process that is simple to use. A recurring point is inconsistent sizing: several reviewers advise checking fit or expecting to exchange. For shoppers, consider reviewing size guidance and allow for an exchange if fit is important; otherwise reviews show consistent praise for quality and fulfilment.