Reviewers often praise the build quality and materials, and many mention warmth and waterproof performance. Delivery and after-sales support are frequently described as quick and helpful, with straightforward exchanges. A smaller number say sizing runs large and arrange fast replacements. A few also note that some colours look bolder than expected.
Examples from available reviews (Nov 2021 – Mar 2026).
Raincoat is very waterproof, warm, and a lovely turquoise; service efficient.
“Very waterproof as I’ve recently found out”
Customer service team Melissa and Claire were polite and extremely helpful.
“Melissa and Claire are very polite and extremely helpful”
Coat is good weight and style but sizing runs large for her.
“the sizing is a little off.”
Website easy to navigate; ordered jacket cheaper online and delivery efficient.
“Easy to navigate website”
Many reviews mention fast delivery and smooth order handling. Several buyers describe easy exchanges and quick fixes for order mistakes, often naming staff who helped.
Several customers say the products feel fairly priced, especially when bought on promotion. Price comes up less often than comments about material quality.
Shoppers often say ordering online is simple and product descriptions match what arrives. One recurring point is that sizing can run large, leading some to swap for smaller sizes.
Most reviews focus on durable make and strong performance, with frequent mentions of warmth, waterproofing, and sturdy fabrics. Reviewers also point to true-to-life colours and soft materials across several items.
Customers commonly describe order messages and delivery updates as clear and quick. A smaller set specifically highlights polite, helpful support from named team members.
Feedback is largely positive, with repeat purchases and high satisfaction mentioned. Critical ratings are rare; the most consistent issue is sizing consistency.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Quick delivery and excellent quality; repeat customer willing to buy again.
“Excellent quality.”
Size 14 reviewer finds coat fits well, hood stays up, useful pocket.
“The coat fits lovely.”
States clothing is good quality and customer service is also good.
“Quality clothing and good customer service.”
Good quality product; bought a similar coat and will watch summer launch.
“Good quality product.”
Raincoat is very waterproof, warm, and a lovely turquoise; service efficient.
“Very waterproof as I’ve recently found out”
Wife loves the 3/4-length coat; it keeps her dry and warm.
“The quality is there and she says it’s nice and warm with a thick jumper underneath.”
Easy to order; size and fit good, warm and cosy; delivery quick.
“size and fit good,”
Ordered wrong sizes but they were easily exchanged; company praised.
“Easily exchanged”
Finds the coat amazing and really comfortable.
“Amazing coat really comfy”
Fast, free delivery and purchase obtained at a reduced price.
“fast and free delivery and got it at a reduced price.”
Order arrived quickly, well packaged; dresses are soft and well made.
“They are very pink but lovely soft material and look well made.”
Quick delivery of a warm, waterproof, stylish coat; reviewer very pleased.
“Quick delivery of a warm, waterproof and stylish coat.”
Delivery time was good and the coat is comfortable.
“Good delivery time and comfortable coat”
Lovely coat with really good quality, lovely fit and true to size.
“really good quality lovely fit true to size.”
Coat is roomy, can fit thick sweaters, filling made from used plastic bottles; delivery efficient.
“the idea that the filling is used plastic bottles!”
Customer service team Melissa and Claire were polite and extremely helpful.
“Melissa and Claire are very polite and extremely helpful”
Reported a small order error and received a quick, polite resolution.
“I got a Quick, polite positive resolution to an error in my order”
Everything arrived on time and as expected.
“All on time .9”
Service and delivery were prompt; the coat is well made and lovely to wear.
“The service & delivery was very prompt”
Size 16 was generous; return and replacement to size 14 was easy and quick.
“it was easy to return and was replaced with a size 14 in a few days .”
Exchanged a too-large item easily; coat and fleece are lovely quality.
“Exchanged without issue for size 10.”
First-time purchase; reviewer very impressed with the experience.
“Very impressed”
Loves her coat and found exchanging for a smaller size easy.
“Just love my coat”
Coat is good weight and style but sizing runs large for her.
“the sizing is a little off.”
Loves Willow jacket; experienced smooth ordering, good communication and prompt delivery.
“A smooth experience ordering and good communication also.”
Too-large jumper was easily exchanged thanks to a simple returns policy.
“made it so easy to return for an exchange”
Product quality excellent; colours accurate and delivery speedy.
“Excellent quality, colours as shown, speedy delivery.”
Order arrived quickly with good packaging; colour and fit very good.
“Arrived quickly, packaging good.”
Lightweight rain jacket comfortable and gorgeous; Lighthouse provided excellent service.
“Excellent service from Lighthouse, can't fault them at all.”
Loved the coat, repurchased in a smaller size; quality and warmth praised.
“The quality is really good and it’s super warm, love it.”
Reviewer very pleased with a lovely jacket.
“Lovely jacket, I’m very pleased”
Product good quality and service was quick.
“Quality,quick”
Bought a second jacket; both purchases are great quality.
“This was the second jacket I purchased from you and they are both great”
Good product at a reasonable price with prompt delivery.
“Good product and price.prompt delivery.”
Repeat buyer praises fast delivery, weatherproof coats and unique local designs.
“Super fast delivery, NI weatherproof.”
Website easy to navigate; ordered jacket cheaper online and delivery efficient.
“Easy to navigate website”
Praises the clothing and its beautiful colours.
“Great clothing. Beautiful colours.”
Notes good quality and reasonable price during offers.
“The quality is good and a reasonable price when on offer.”
Product was good quality and delivery was very fast.
“Good quality and very fast delivered”
Ordering was straightforward and item matched its description.
“the item is exactly as described.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lighthouse is a UK clothing brand that designs and sells waterproof outerwear and casual wear. It runs an online shop and supplies selected retailers. Product pages usually list fabric composition, care instructions, and detailed size guides. Lighthouse also shares shipping and returns details and has a customer support team for order questions.