Reviews Analysed
21
We Collect & Analyse Reviews
Klarstein
Experiences & Reviews
Klarstein is a consumer appliances brand supplying household and kitchen products such as climate units, cooking appliances and small electricals. It primarily sells direct to consumers online and through retail platforms; people searching reviews typically want information on product reliability, delivery and after‑sales service.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
9d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Many buyers praise fast delivery and secure packaging, but several report problems with returns, third‑party delivery or unsatisfactory after‑sales handling.
Share
Mixed
20%
💰
Value for money
Multiple reviewers report good prices, discounts and perceived value for items bought; a small number felt the product did not match the price.
Share
Strong
6%
⚡
User experience
Customers often describe easy ordering, simple installation and smooth product use; others report malfunctions, leaks or units that do not perform as expected.
Share
Mixed
19%
🔧
Product quality
Many reviews describe well‑performing, well‑packaged appliances that meet expectations; a minority report poor materials, hygiene concerns or early faults.
Share
Strong
20%
📞
Communication
Several reviewers report unsatisfactory customer support, confusing returns communication or unhelpful responses; a smaller group praises clear shipping updates.
Share
Weak
10%
⭐
Overall experience
Overall impressions are mixed: numerous positive shopping experiences and product satisfaction, countered by a significant number of negative reports about returns and support.
Share
Mixed
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Sleek air cooker hood
"Ordered the sleek air cooker hood, from ordering to delivery, the whole purchase was easy, I was kept informed exactly when it had shipped, exactly wh..."
Terry Johnson
External Source
Sep 04, 2025
Featured for: Kept informed; easy install; works
I purchased an icemaker online which leaked…
"I purchased an icemaker online which started flooding my kitchen, like many other reviews, after a few weeks. This ice maker was very big weighing in..."
Brian Coulthard
External Source
Sep 01, 2025
Featured for: Leaking product; customer service failure
Very cheap plastic product
"**UPDATE - As with other negative reviews on this platform, Klarstein have copied & pasted a response suggesting that I should contact them and they w..."
Steve H
External Source
Sep 17, 2025
Featured for: Poor build; unsatisfactory returns process
Good purchasing experience
"Easy order price, good value for money...."
Cheree Garvey
External Source
Sep 16, 2025
Featured for: Good value; efficient delivery; working
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
Jo
External Source
Oct 01, 2025
I bought a Monteverde fan that states…
I bought a Monteverde fan that states it has 3 speeds. It doesn't! It has one speed - SLOW. An electrician had a look at the fan and told me it is imp...
M
MARIAN GEAMANU
External Source
Sep 29, 2025
The products purchased from your…
The products purchased from your Company are excellent. In fact, I expected them to be so. I am very pleased with their use. The only problem, however...
M
Manjola
External Source
Sep 19, 2025
Fast delivery and best coffee machine
Fast delivery and...
D
Deirdre
External Source
Sep 18, 2025
Fantastic service.
Fantastic and quick service f...
S
Steve H
External Source
Sep 17, 2025
Very cheap plastic product
**UPDATE - As with other negative reviews on this platform, Klarstein have copied & pasted a response suggesting that I should contact them and they w...
C
Cheree Garvey
External Source
Sep 16, 2025
Good purchasing experience
Easy order price, good value for money....
J
Jacqueline
External Source
Sep 10, 2025
Excellent Provider
The website is very easy to use and can order in minutes. I was kept updated on despat...
M
Mr d wood
External Source
Sep 10, 2025
Great quality and looks so good.
Great quality and looks so good. Packaging is very protecti...
N
Nikolina Dimitrova
External Source
Sep 07, 2025
…Excellent Shopping Experience
"I would rate my shopping experience with Klarstein 10 out of 10. Everything was smooth, delivery was on time...
M
Michael Burke
External Source
Sep 06, 2025
Good discount
Good discount, fast del...
T
Terry Johnson
External Source
Sep 04, 2025
Sleek air cooker hood
Ordered the sleek air cooker hood, from ordering to delivery, the whole purchase was easy, I was kept informed exactly when it had shipped, exactly wh...
B
Brian Coulthard
External Source
Sep 01, 2025
I purchased an icemaker online which leaked…
I purchased an icemaker online which started flooding my kitchen, like many other reviews, after a few weeks. This ice maker was very big weighing in...
S
Siobhan Kelly
External Source
Aug 26, 2025
Lovely item
Lovely item. Fast del...
K
Kate Adams
External Source
Aug 25, 2025
Buyer beware - awful company to deal with
We bought a cooker hood but the kitchen installation was delayed because we found asbestos which needed to be removed. When we eventually opened the b...
F
Feyaz Ahmed
External Source
Aug 22, 2025
Quick delivery
Quick delivery, good pri...
A
Allan Green
External Source
Aug 22, 2025
DO NOT PURCHASE Klarstein Sweet Sundae…
I purchased the Klarstein Sweet Sundae Ice-cream Maker in June and received IT at the beginning of July. It does make really smooth ice-cream and if t...
Y
Yusuf AKŞEKER
External Source
Aug 13, 2025
Great company
...
T
Tracy McDonagh
External Source
Aug 11, 2025
Fantastic quality product
Fantastic quality & packed well to protect it during...
A
Anwar Desai
External Source
Aug 08, 2025
Well support staff
Very good product, I bought two items from th...
M
Milad Cham
External Source
Aug 07, 2025
Lovely little fridge
Lovely little fridge...
Conclusion
Customer feedback shows Klarstein frequently provides well‑packaged appliances, prompt deliveries and good initial product performance for items like coffee machines, fridges and air units. However, a recurring cluster of complaints concerns after‑sales support, returns handling and occasional product defects (examples include leaking ice makers, faulty fans and hygiene issues reported for a specific unit). Prospective buyers should weigh reported value and delivery strengths against the possibility of difficult returns or slow resolution on faults. Check the seller’s return policy, warranty terms and available local support before purchase; for higher‑risk items consider extended cover or buying from a retailer offering local returns.