Many customers praise Klarstein for fast delivery, clear ordering, and strong product performance. Reviews often mention good value, careful packaging, and a smooth online checkout. Repeat complaints focus on after-sales support, including late or missing collections, unavailable spare parts, and refusals once warranties end. Overall, reviews split between easy first-time purchases and weak follow-up when items fail.
Examples from available reviews (Nov 2021 – Feb 2026).
Replacement hob arrived broken and still missing vital part.
“replacement arrived today broken - and what is worse - also missing the same part!!!”
Fabulous customer service and delivery as requested; recommended.
“Fabulous customer service by Mohua Chakraborty”
Great quality product, well packaged and smooth delivery.
“Great quality and looks so good.”
Appliance failed and promised collection hasn't been arranged; emails unanswered.
“as soon as there is a fault they ghost you”
Several reviews describe after-sales problems. Customers mention delayed collections, refunds that were not arranged, and replacement parts that never arrived. Fewer reviews report fast replacements and helpful agents, and these positive accounts appear less often than the service complaints.
Many customers say the prices are competitive and that discounts add to the value. They often report products working as expected for what they paid. A small number mention items that felt cheaply made or could only be returned for repair.
Customers regularly describe online ordering as simple, with timely dispatch updates and secure packaging. Several note that product registration is straightforward and installation is easy. A few isolated reviews point to delivery mistakes by carriers rather than problems with the website.
Many reviews praise sturdy, well-packed appliances that match the description. Separate reviews also flag recurring issues such as incorrect dimensions, fans with only one speed, hygiene concerns, and build quality that felt flimsy. These faults appear alongside many positive comments on quality.
Some customers mention quick replies and clear delivery updates. Others describe slow or absent responses, unanswered emails, and difficulty reaching support by phone. Reports of silence come up most often after customers report a fault.
Reviews split between smooth buying experiences and difficult aftercare. Positive feedback focuses on pricing, delivery, and how the products perform. Negative feedback centres on post-sale support problems that leave faults unresolved.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Replacement hob arrived broken and still missing vital part.
“replacement arrived today broken - and what is worse - also missing the same part!!!”
Amazing experience throughout buying and returns processes.
“Absolutely amazing experience.”
Great customer service with quick replacement for damaged product.
“Replacement quickly sent out.”
No support or parts offered once warranty expires, leaving customers unsupported.
“sorry we don’t offer ANYTHING after warranty expires”
Faulty oven awaiting collection for over a month with no aftercare.
“I've had a faulty oven sat in a box waiting to be collected and replaced for well over a month”
Good communications, very fast delivery and easy to deal with.
“Great comms, very fast delivery indeed”
Purchasing, choosing and registering all worked fine.
“everything works fine with purchasing and choosing and registering etc”
No service offered after warranty expiry for a costly wine fridge.
“they refused to give us service provider and told us they only do warranty requests”
Company didn't communicate so reviewer contacted bank and got refund.
“people if they don't communicate with you , contact your bank.”
Appliance failed and promised collection hasn't been arranged; emails unanswered.
“as soon as there is a fault they ghost you”
Excellent communication and flawless service; product as described.
“Excellent communication and flawless service.”
Faulty ice machine; refund promised but collection never arranged.
“now nolonger get a response to my emails”
Fabulous customer service and delivery as requested; recommended.
“Fabulous customer service by Mohua Chakraborty”
Defective fridge acknowledged but collection and refund have been repeatedly delayed.
“my refrigerator is missing the condensation drain hole”
Cooker hood chimney shorter than advertised and replacement options limited.
“It did not, it only went to 60cm.”
Product quality remains good after three to four years use.
“the quality of this item is amazingly good .”
Order was cancelled due to damage and no replacement or refund received.
“the package had been canceled because it had gotten damaged.”
Wine cooler delivered quickly; bottle capacity limits for larger bottles.
“bottle capacity quoted is based on the smaller bordeaux wine bottles type”
Damaged delivery and poor, unresponsive customer service hinder returns.
“The company no longer accepts calls”
Extractor hood missing essential parts and company failed to provide replacements.
“I was told they don't have the missing parts”
Fan advertised three speeds but only operates at one slow speed.
“It has one speed - SLOW.”
Products are excellent but DPD left delivery at unknown address.
“left them at an address unknown to me”
Fast delivery and excellent coffee machine.
“Fast delivery and best coffee machine”
Fantastic and quick service from order to delivery.
“Fantastic and quick service from ordering item to delivery”
Watch winder felt cheap, failed and repair-only return offer unacceptable.
“unit is very light and plastic and just feels very cheap.”
Good value purchase with efficient delivery and working product.
“good value for money.”
Easy website, timely updates and fast delivery.
“kept updated on despatch & delivery”
Great quality product, well packaged and smooth delivery.
“Great quality and looks so good.”
Smooth shopping experience with on-time delivery and satisfactory product.
“I would rate my shopping experience with Klarstein 10 out of 10.”
Good discount, fast delivery and quality product.
“Good discount, fast delivery, quality product.”
Hood arrived well packaged, UK plug fitted and easy to install.
“it functions far better then I expected”
Ice maker leaked and company refused to arrange collection or refund.
“The non existent customer service for this item would not budge”
Lovely item with fast delivery and careful packing.
“Lovely item. Fast delivery and well packed”
They sent a returns label, then refused refund and returned the hood.
“we weren't entitled to a refund so they were now sending it back to us!”
Quick delivery, good prices and quality products.
“Quick delivery, good prices and quality products”
Ice-cream maker had hygiene issues and spare parts unavailable.
“The inside was coated in bacteria.”
Reviewer describes the company as great.
“Great company”
Fantastic product quality and well protected during transit.
“Fantastic quality & packed well to protect it during transit.”
Very good products and positive buying experience; recommended.
“Very good product, I bought two items from this company, very good experience, recommended”
Lovely little fridge and not noisy.
“Lovely little fridge, not noisy at all 👍”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Klarstein is a European brand that designs and sells household appliances and small domestic electronics. It offers kitchen appliances, refrigeration units, climate control devices, and related accessories through its online shop and retail partners. Product pages list technical specifications and provide downloadable user manuals. The website also outlines support options and warranty details for product registration and service requests.