Reviews Analysed
21
We Collect & Analyse Reviews
Cox and Cox
Experiences & Reviews
Cox and Cox is a UK-based homeware and furniture retailer that sells decorative items, lighting and furniture primarily through its online shop. Shoppers commonly search Cox and Cox for lamps, furniture, prints, vases and seasonal décor. Reviews of the retailer typically focus on product condition, delivery, returns and customer service interactions.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
30d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Reviewers frequently report fast, helpful customer service and named advisors who resolve issues promptly; a small minority report slow company response.
Share
Strong
29%
💰
Value for money
A few reviewers describe items as expensive or poor value when returns are required, and one detailed account cites misleading imagery affecting perceived value.
Share
Weak
3%
⚡
User experience
These reviews do not provide clear feedback on website or app usability, checkout or browsing experience; no explicit signal on online UX.
Share
Mixed
0%
🔧
Product quality
Many buyers praise build and design of furniture and lamps, while several report damaged items, missing parts or misleading product images requiring returns.
Share
Mixed
16%
📞
Communication
Most reviewers note quick email responses and named advisors (for example Qaiser, Fahad, Kyle); a minority report poor communication during returns.
Share
Strong
29%
⭐
Overall experience
Overall impressions are predominantly positive when issues are resolved quickly; unresolved returns or size/misleading-image problems produce strong negative impressions.
Share
Strong
22%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Quality Furniture, Stunning Designs, Exceptional Service
"We’ve bought a few pieces from Cox & Cox this year and have loved every single one of them. The first was a statement chandelier, which looks fantasti..."
Jill Williams
Trustpilot
Sep 30, 2025
Featured for: Positive product and service example
⭐☆☆☆☆
"⭐☆☆☆☆ I had a disappointing experience with Cox and Cox that I feel compelled to share with others considering a purchase. I ordered three Christmas t..."
Kelly McBride
Trustpilot
Sep 30, 2025
Featured for: Detailed negative returns experience
Purchased 2 vases and unfortunately one…
"Purchased 2 vases and unfortunately one was damaged. Upon reporting it to their returns department and supplying a couple of photos of damage I was co..."
Carol BUTLER
Trustpilot
Sep 30, 2025
Featured for: Damaged item resolved by agent
Baha is great example of customer service
"Baha has been an excellent support during a situation that has gone on for over 1 month- she’s been a credit to cox cox. In saying that- cox cox are n..."
Carl Dwyer
Trustpilot
Sep 30, 2025
Featured for: Praise for rep, complaint company
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mrs Dolina Oneill
trustpilot.com
Sep 30, 2025
Excellent customer service!
Excellent customer servic...
Y
Yanan White
trustpilot.com
Sep 30, 2025
Excellent customer service
Excellent customer service, they respond very soon, I’m very satisfi...
M
MISSJOHANNACONNEELY
trustpilot.com
Sep 30, 2025
Fahad Great Service
Fahad Was very helpful, understood the issue and...
N
Nicola Broad
trustpilot.com
Sep 30, 2025
What a great experience I have had from…
What a great experience I have had from cox and cox...
T
Tracy
trustpilot.com
Sep 30, 2025
Quick resolution
There was an issue with my lamp and i emailed Customer services - the immediately responded...
S
Sally Shiel
trustpilot.com
Sep 30, 2025
Excellent customer service
My order arrived within a couple of days and was well packaged. I had a small query and emailed the customer service department. Qaiser responded the...
C
Carl Dwyer
trustpilot.com
Sep 30, 2025
Baha is great example of customer service
Baha has been an excellent support during a situation that has gone on for over 1 month- she’s been a credit to cox cox. In saying that- cox cox are n...
R
Ruth Johnson
trustpilot.com
Sep 30, 2025
Great experience
The whole experience has been easy and efficient. When I needed to c...
J
Johnny Mccullough
trustpilot.com
Sep 30, 2025
I had ordered 2 items and one (double…
I had ordered 2 items and one (double door mat) was delivered very quickly and the quality is great. The tables are due separately and...
K
Kelly McBride
trustpilot.com
Sep 30, 2025
⭐☆☆☆☆
⭐☆☆☆☆ I had a disappointing experience with Cox and Cox that I feel compelled to share with others considering a purchase. I ordered three Christmas t...
H
Helen Pears
trustpilot.com
Sep 30, 2025
Very prompt with their delivery
Very prompt with their delivery, I had a slight problem, I emailed them and their reply...
J
Jill Williams
trustpilot.com
Sep 30, 2025
Quality Furniture, Stunning Designs, Exceptional Service
We’ve bought a few pieces from Cox & Cox this year and have loved every single one of them. The first was a statement chandelier, which looks fantasti...
C
C Benson
trustpilot.com
Sep 30, 2025
A very positive experience
A very positive experience. I was in communication with Kyle, a C...
M
Mrs. Spencer
trustpilot.com
Sep 30, 2025
Fast
Fast, helpful and p...
M
Miss Aukse Aleknaite
trustpilot.com
Sep 30, 2025
Need help-ask Fahad
Ordered high quality items, delivery amazing, all items als...
A
Angela
trustpilot.com
Sep 30, 2025
I had a small issue with one of my…
I had a small issue with one of my orders from Cox and Cox. I took photos and forwarded them with my an explanation. Yashfa answered my query almost i...
C
Carol BUTLER
trustpilot.com
Sep 30, 2025
Purchased 2 vases and unfortunately one…
Purchased 2 vases and unfortunately one was damaged. Upon reporting it to their returns department and supplying a couple of photos of damage I was co...
H
Homare Nakajima
trustpilot.com
Sep 30, 2025
Qaiser
Thank you for helping with assembly and war...
D
Diane Allott
trustpilot.com
Sep 30, 2025
Cox and cox have not only fabulous…
Cox and cox have not only fabulous items on their website but also provide excellent customer service when you have...
H
Helen Arnold
trustpilot.com
Sep 30, 2025
I received excellent customer service…
I received excellent customer service from Cox & Cox. When a light I ordered was missing a shade ring, Fahad was attenti...
Conclusion
Across these reviews Cox and Cox is most often praised for responsive customer service agents (several reviewers name staff such as Qaiser, Fahad, Kyle and Baha) and for the perceived quality and design of furniture and lighting. Multiple buyers report fast deliveries and effective issue resolution when contacted. However, a small number of reviews describe damaged items, missing parts or items that appear different from online images, and one detailed review reports a difficult returns experience and dissatisfaction with return costs. Prospective customers may want to check product dimensions and images carefully and keep order and item photos handy; contacting customer service quickly is commonly reported to produce a prompt resolution.