Many reviewers praise the brand’s strong knit quality and well-made garments. Several customers mention fast delivery and helpful support in specific cases. Other reviews describe defects such as holes and loose stitching, along with slow or unhelpful customer service. A smaller group also complains about continued marketing messages after requests to remove their data.
Examples from available reviews (Jul 2022 – Mar 2026).
Values high-quality, British-made products and perceives good value.
“Made in England to high quality standards in every respect”
Two jumpers developed armpit holes within four weeks, quality poor.
“developed holes in the arm pit”
Experienced sizing inconsistencies and unresponsive, patronising customer service.
“Customer service is incredibly unresponsive and patronising, to the point of rudeness”
Very quick delivery and a beautifully crafted sweater; satisfied overall.
“Very quick delivery, and beautifully crafted sweater.”
Several reviews describe quick, responsive help when delivery issues come up and call the service high standard. Others report slow replies, patronising responses, or no response at all. Delivery failures and carrier problems show up alongside accounts of otherwise good service.
Some customers say the garments justify premium prices and note owning several pieces. At least one reviewer likes the products but questions whether they are worth full price. Price comes up far less often than quality and service.
A few reviews describe the online buying process as easy. Delivery varies: some parcels arrive quickly, while others never arrived or were left without a knock. One report links delays to customs and missing paperwork.
Many reviews compliment the fabric, finish, and distinctive knit design. Several negative accounts point to specific faults such as holes at the armpit, loose stitching, and possible moth damage. Praise for quality appears often, while recurring complaints focus on documented defects.
Multiple reviews complain about marketing messages continuing after removal requests and about price-drop emails seen as misleading. Two reviews say their data-removal requests were ignored. Most communication complaints focus on unwanted marketing and promotion messages viewed as inaccurate.
Reviews split between strong praise for knit quality and clear reports of defects and service breakdowns. This contrast appears across otherwise similar purchases. Many reviewers either sound very satisfied or describe significant problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Two jumpers developed armpit holes within four weeks, quality poor.
“developed holes in the arm pit”
Often receives misleading marketing emails about price drops.
“prices haven't changed for months”
Experienced sizing inconsistencies and unresponsive, patronising customer service.
“Customer service is incredibly unresponsive and patronising, to the point of rudeness”
Hard to justify at full price but likes items and owns five.
“Hard to justify at full price but very nice and have five items now.”
Requested data removal two years ago but still received marketing messages.
“they sent me marketing on my phone.”
Shirt developed loose stitches and alleged moth damage within a year.
“the stitches began to come up”
Consistently receives high quality service from John Smedley.
“John Smedley always deliver high quality service.”
Praises product quality and service, prefers John Smedley over others.
“Great product, great service, never disappoints.”
Delivery held for unpaid duties and multiple customer service failures occurred.
“Global-e unresponsive/unaccountably slow and John Smedley Customer Care ineffectual.”
Notes great product quality and good customer service.
“Great quality and service”
Values high-quality, British-made products and perceives good value.
“Made in England to high quality standards in every respect”
Website purchase was easy but delivery driver failed to knock.
“seemed to have forgotten the need to knock at one's door before leaving”
Received excellent clothing and very responsive customer service for delivery issues.
“Customer service of the highest standards when had issues with DPD delivery.”
Missing invoice caused customs delay of about a week, product satisfactory.
“Because there was no invoice slip in the box, it was stopped by customs for about a week.”
Considers the knits lovely and recognisable when worn.
“Lovely knits that people want and people know it's Smrdley when you wear it.”
Parcel not received and no response to customer emails.
“Parcel never received and no response to emails”
Recipient loved the colour and length and enjoys John Smedley garments.
“he loved the colour and the length”
Considers clothing superlative quality and worth the price.
“superlative quality clothing.”
Expresses that service is great and product quality perfect.
“GREAT SERVICE, PERFECT QUALITY!”
Praises amazing quality and wide knitwear range, highly recommends.
“Amazing quality and a great product a good range of knitwear to choose from”
Very quick delivery and a beautifully crafted sweater; satisfied overall.
“Very quick delivery, and beautifully crafted sweater.”
John Smedley is the epitome of high-quality knitwear. Their collection boasts impeccably crafted pieces made from luxurious and durable materials, all produced in Britain with an exceptional attention to detail.
My recent experience with John Smedley was nothing short of enjoyable. From browsing their website to receiving my order, I felt like a valued customer every step of the way. The website itself is sleek and easy to navigate, making it simple for me to find exactly what I was looking for.
The ordering process was seamless and efficient, and my package arrived on time without any issues. Once I opened up the box, I could immediately feel and see the quality that John Smedley prides themselves on - their knits are truly second-to-none.
I appreciated how versatile each piece in their collection is; they can be dressed up or down depending on your personal style, making them great investments that will last season after season.
Overall, I highly recommend John Smedley's incredibly well-made knitwear to anyone who wants stylish comfort paired with longevity in their wardrobe staples
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
John Smedley is a British clothing brand known for fine-gauge knitwear. It makes knit pieces for men and women, including jumpers, cardigans, and knit shirts. The brand sells through its own online store and through authorised retail partners. It emphasises the construction and finishing associated with premium knitwear makers.