Reviews Analysed
21
We Collect & Analyse Reviews
John Smedley
Experiences & Reviews
John Smedley is a British knitwear brand specialising in fine-gauge jumpers, sweaters and shirts. The company is associated with premium materials and classic knitwear styles, often referenced for manufacturing in the UK. Consumers searching reviews typically look for comments on craftsmanship, sizing and after-sales service.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
18d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Many reviewers praise responsive and helpful staff; however a notable subset report unresponsive, rude or inflexible customer service and return-charge complaints.
Share
Mixed
17%
💰
Value for money
Customers are split: several call items worth the price given quality, while others cite poor durability or high delivery/return costs affecting value.
Share
Mixed
9%
⚡
User experience
Website and ordering are often described as straightforward, but delivery and fulfilment problems (missed parcels, customs delays, carrier issues) recur in reviews.
Share
Weak
10%
🔧
Product quality
Most reviews highlight high-quality materials, fit and craftsmanship; a smaller number report premature wear or sizing inconsistencies between styles.
Share
Strong
26%
📞
Communication
Several reviewers complain about unwanted marketing, data-retention concerns and unresponsiveness from third-party services, signalling communication and privacy issues.
Share
Weak
7%
⭐
Overall experience
Overall impressions lean positive with many satisfied buyers praising quality and delivery speed, though some shoppers report negative post-sale experiences.
Share
Strong
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (July 2022 – September 2025).
A Positive Experience with John Smedley Knitwear
"John Smedley is the epitome of high-quality knitwear. Their collection boasts impeccably crafted pieces made from luxurious and durable materials, all produced in Britain with an exceptional attention to detail. My recent experience with John Smedley was nothing short of enjoyable. From browsing their website to receiving my order, I felt like a valued customer every step of the way. The website itself is sleek and easy to navigate, making it simple for me to find exactly what I was looking for. The ordering process was seamless and efficient, and my package arrived on time without any issues. Once I opened up the box, I could immediately feel and see the quality that John Smedley prides themselves on - their knits are truly second-to-none. I appreciated how versatile each piece in their collection is; they can be dressed up or down depending on your personal style, making them great investments that will last season after season. Overall, I highly recommend John Smedley's incredibly well-made knitwear to anyone who wants stylish comfort paired with longevity in their wardrobe staples"
Jesse Kautzer
Collected.reviews
Jul 22, 2022
Featured for: Detailed positive product and UX
Awful customer service
"I used to be a loyal and very satisfied customer having bought 20+ jumpers over the years. In the last 12 months, I have bought a number of jumpers th..."
North Londoner
Trustpilot
Sep 30, 2025
Featured for: Detailed negative customer-service report
This company quite deliberately retains…
"This company quite deliberately retains your data. I wrote to them TWO years ago to remove my data under data protection, they said they had, but toda..."
customer
Trustpilot
Sep 30, 2025
Featured for: Privacy and data-retention complaint
Steady customer but recent experience…
"Steady customer but recent experience causes concern. Shipper, DHL, held purchase due to unpaid duties. Global-e unresp..."
Stewart
Trustpilot
Sep 30, 2025
Featured for: Shipping and delivery failure
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
Kurts Blue
trustpilot.com
Sep 30, 2025
Spammy. Bait.
Often receive emails from them regarding "Price Drops" "Get your favourite styles for less in our latest price drop" "Furthe...
N
North Londoner
trustpilot.com
Sep 30, 2025
Awful customer service
I used to be a loyal and very satisfied customer having bought 20+ jumpers over the years. In the last 12 months, I have bought a number of jumpers th...
D
D B
trustpilot.com
Sep 30, 2025
Hard to justify at full price but very…
Hard to justify at full price but...
c
customer
trustpilot.com
Sep 30, 2025
This company quite deliberately retains…
This company quite deliberately retains your data. I wrote to them TWO years ago to remove my data under data protection, they said they had, but toda...
J
Janik Frithioff
trustpilot.com
Sep 30, 2025
Hugely disappointed about the quality vs. the price
Hugely disappointed about the quality of your product. Bought a shirt in November 2023. Already after little over a year the stitches began to come up...
J
Jeremy
trustpilot.com
Sep 30, 2025
Reliable excellence
John Smedley always deli...
G
George G
trustpilot.com
Sep 30, 2025
Great product JS just rocks.
Great product, great service, never disappoints. I only wear JS. I've tried othe...
S
Stewart
trustpilot.com
Sep 30, 2025
Steady customer but recent experience…
Steady customer but recent experience causes concern. Shipper, DHL, held purchase due to unpaid duties. Global-e unresp...
a
archie croule
trustpilot.com
Sep 30, 2025
Good
...
S
Simon Webb
trustpilot.com
Sep 30, 2025
Great product, great service
Great product, great service, good value if one takes into account the quality. Made in England to high quality standards in every respec...
P
PAUL ARMSTRONG
trustpilot.com
Sep 30, 2025
Great product, poor by delivery firm!
The purchase experience was fine - easy to navigate website etc. However the delivery firm seemed...
P
Phillips
trustpilot.com
Sep 30, 2025
Excellent quality clothing
Excellent quality clothing. Customer service of the...
S
Sadashi Isoda
trustpilot.com
Sep 30, 2025
Lost article
Because there was no invoice slip in the box, it was stopped by customs for about a week. I was able to give you...
B
B mackenzie
trustpilot.com
Sep 30, 2025
They are a great company I have been a customer for years
Lovely knits that people want and peop...
M
Manny Pinon
trustpilot.com
Sep 30, 2025
Parcel never received and no response…
Parcel never received a...
M
Mrs anita reed
trustpilot.com
Sep 30, 2025
It was a present to my son in law
It was a present to my son in law, he loved the colour and the length, he lo...
M
Mr Conway
trustpilot.com
Sep 30, 2025
Excellent quality
As always, superlative quality clothing. Not cheap, but worth every penny. I didn't need...
P
Petar Martinovic
trustpilot.com
Sep 30, 2025
GREAT SERVICE,PERFECT QUALITY!
GREAT SERVICE,...
C
Charles Brown
trustpilot.com
Sep 30, 2025
Christmas presents sorted in one place.
Amazing quality and a great product a good range of knitwe...
K
Kenneth
trustpilot.com
Sep 30, 2025
Very quick delivery
Very quick delivery, and beautifully crafted sw...
Conclusion
Reviews show a clear pattern: product craftsmanship and materials are frequently praised, with many customers calling the knitwear high quality and well made. However, durability and sizing inconsistencies appear in several complaints, and a few customers report stitches opening after about a year. After-sales experiences are mixed — some reviewers describe responsive customer service, while others cite unresponsiveness, rude replies and extra return costs (one reviewer noted £12 per return). Shipping and communication problems (missed parcels, customs delays, unsolicited marketing and data concerns) recur enough to warrant attention before purchase.