Reviews show a clear pattern: product craftsmanship and materials are frequently praised, with many customers calling the knitwear high quality and well made. However, durability and sizing inconsistencies appear in several complaints, and a few customers report stitches opening after about a year. After-sales experiences are mixed — some reviewers describe responsive customer service, while others cite unresponsiveness, rude replies and extra return costs (one reviewer noted £12 per return). Shipping and communication problems (missed parcels, customs delays, unsolicited marketing and data concerns) recur enough to warrant attention before purchase.
Examples from available reviews (Jul 2022 – Feb 2026).
High-quality knitwear produced in Britain arrived on time and met expectations.
“John Smedley is the epitome of high-quality knitwear.”
Experienced sizing inconsistencies and unresponsive, patronising customer service.
“Customer service is incredibly unresponsive and patronising, to the point of rudeness”
Requested data removal two years ago but still received marketing messages.
“they sent me marketing on my phone.”
Delivery held for unpaid duties and multiple customer service failures occurred.
“Global-e unresponsive/unaccountably slow and John Smedley Customer Care ineffectual.”
Many reviewers praise responsive and helpful staff; however a notable subset report unresponsive, rude or inflexible customer service and return-charge complaints.
Customers are split: several call items worth the price given quality, while others cite poor durability or high delivery/return costs affecting value.
Website and ordering are often described as straightforward, but delivery and fulfilment problems (missed parcels, customs delays, carrier issues) recur in reviews.
Most reviews highlight high-quality materials, fit and craftsmanship; a smaller number report premature wear or sizing inconsistencies between styles.
Several reviewers complain about unwanted marketing, data-retention concerns and unresponsiveness from third-party services, signalling communication and privacy issues.
Overall impressions lean positive with many satisfied buyers praising quality and delivery speed, though some shoppers report negative post-sale experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Two jumpers developed armpit holes within four weeks, quality poor.
“developed holes in the arm pit”
Often receives misleading marketing emails about price drops.
“prices haven't changed for months”
Experienced sizing inconsistencies and unresponsive, patronising customer service.
“Customer service is incredibly unresponsive and patronising, to the point of rudeness”
Hard to justify at full price but likes items and owns five.
“Hard to justify at full price but very nice and have five items now.”
Requested data removal two years ago but still received marketing messages.
“they sent me marketing on my phone.”
Shirt developed loose stitches and alleged moth damage within a year.
“the stitches began to come up”
Consistently receives high quality service from John Smedley.
“John Smedley always deliver high quality service.”
Praises product quality and service, prefers John Smedley over others.
“Great product, great service, never disappoints.”
Delivery held for unpaid duties and multiple customer service failures occurred.
“Global-e unresponsive/unaccountably slow and John Smedley Customer Care ineffectual.”
Notes great product quality and good customer service.
“Great quality and service”
Values high-quality, British-made products and perceives good value.
“Made in England to high quality standards in every respect”
Website purchase was easy but delivery driver failed to knock.
“seemed to have forgotten the need to knock at one's door before leaving”
Received excellent clothing and very responsive customer service for delivery issues.
“Customer service of the highest standards when had issues with DPD delivery.”
Missing invoice caused customs delay of about a week, product satisfactory.
“Because there was no invoice slip in the box, it was stopped by customs for about a week.”
Considers the knits lovely and recognisable when worn.
“Lovely knits that people want and people know it's Smrdley when you wear it.”
Parcel not received and no response to customer emails.
“Parcel never received and no response to emails”
Recipient loved the colour and length and enjoys John Smedley garments.
“he loved the colour and the length”
Considers clothing superlative quality and worth the price.
“superlative quality clothing.”
Expresses that service is great and product quality perfect.
“GREAT SERVICE, PERFECT QUALITY!”
Praises amazing quality and wide knitwear range, highly recommends.
“Amazing quality and a great product a good range of knitwear to choose from”
Very quick delivery and a beautifully crafted sweater; satisfied overall.
“Very quick delivery, and beautifully crafted sweater.”
John Smedley is the epitome of high-quality knitwear. Their collection boasts impeccably crafted pieces made from luxurious and durable materials, all produced in Britain with an exceptional attention to detail.
My recent experience with John Smedley was nothing short of enjoyable. From browsing their website to receiving my order, I felt like a valued customer every step of the way. The website itself is sleek and easy to navigate, making it simple for me to find exactly what I was looking for.
The ordering process was seamless and efficient, and my package arrived on time without any issues. Once I opened up the box, I could immediately feel and see the quality that John Smedley prides themselves on - their knits are truly second-to-none.
I appreciated how versatile each piece in their collection is; they can be dressed up or down depending on your personal style, making them great investments that will last season after season.
Overall, I highly recommend John Smedley's incredibly well-made knitwear to anyone who wants stylish comfort paired with longevity in their wardrobe staples
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
John Smedley is a British knitwear brand specialising in fine-gauge jumpers, sweaters and shirts. The company is associated with premium materials and classic knitwear styles, often referenced for manufacturing in the UK. Consumers searching reviews typically look for comments on craftsmanship, sizing and after-sales service.