Many reviewers like Joanie’s well-made, retro-inspired pieces, regular sale bargains, and usually quick dispatch. A large group say they paid for orders that never arrived, couldn’t get refunds, and got little or no reply from support. Several shoppers point to new return charges and uneven sizing as reasons they may not buy again. A few mention specific faults, including broken clips and colour transfer.
Examples from available reviews (Jul 2017 – Feb 2026).
Returned item five weeks ago with no refund and no response from customer service.
“I returned an item 5 weeks ago and have not received a refund.”
Money taken, item not sent, company later went into administration.
“Took my money, didn’t send me item”
Three dresses were gorgeous, well made, fitting and promptly delivered.
“Great quality and fit”
Likes clothing range but finds return cost unfair and sizing incorrect.
“£3.90 to return a £16 t-shirt is insane!”
A notable set of negative reviews says people paid for orders that never arrived and then didn’t receive refunds. Other customers describe quick dispatch, straightforward ordering, and fast exchanges, showing a clear split between smooth deliveries and wider fulfilment problems.
Several shoppers highlight sale prices and call their purchases good bargains. Separate complaints focus on new return fees, prices dropping after purchase, and expensive international return postage for customers abroad.
Many customers say items arrive quickly, fit well, and look good, with frequent mentions of true-to-size pieces. Others repeatedly point to sizing that varies, trousers coming up too long, and the occasional return being refused.
Many positive reviews praise the fabric quality, flattering fits, and careful packaging. A small number report broken hardware, colour transfer onto other items, and garments that didn’t match the stated materials.
A main theme is customer support not replying, with emails going unanswered, especially about returns and refunds. In contrast, some reviewers say customer service sorted problems quickly and dealt with recalls or refunds once contacted.
Reviews split between strong praise for the clothes and deep frustration about fulfilment and refunds. Several reviewers say they want the brand to keep going and describe ongoing loyalty despite the service issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Returned item five weeks ago with no refund and no response from customer service.
“I returned an item 5 weeks ago and have not received a refund.”
Return confirmed but no refund and no email responses.
“I still have not received my refund”
Loves Joanie and wishes the brand would return.
“I love Joanie. Please come back 😭”
Hasn't received refund after returning all items.
“Still haven’t received my refund after returning all items”
Return acknowledged but refund overdue and no response to emails.
“I haven't received a refund.”
No refund received after return.
“Still haven’t received my refund.”
Order paid but goods not received and no refund; company in administration.
“I have not received the goods or refunded the money.”
Purchase not delivered after weeks and lack of communication.
“I'm still waiting for my purchase to be delivered!!”
Order marked dispatched and paid but won't be fulfilled and refund is difficult.
“it says it has been dispatched and the money has been taken.”
Money taken, item not sent, company later went into administration.
“Took my money, didn’t send me item”
Has not received orders and couldn't contact company, suspects a scam.
“I have not even received the orders and went trying to contact them the page is not ability a scam”
Parcel didn't arrive and company appears to be in administration.
“My parcel didn't arrive and have since read that the company is in administration.”
Items not received and no replies; company posting about receivership.
“Not received my items”
Return acknowledged but refund not processed and no response to enquiries.
“refund still not processed”
Returned item over two weeks ago but refund and email responses are pending.
“Am still waiting for my refund”
Accidental return error compounded by no response or refunds from customer service.
“I’m still yet to hear anything back from them”
Beautiful dress with lovely material and quick delivery.
“Such lovely quality material & quick delivery!”
Very fast postage and excellent product quality.
“Very fast postage and an excellent product”
Red jumper true to size, good quality, and received compliments.
“True to size and good quality.”
Missing item from order and no response after contacting authorities.
“I am missing an item from my order.”
Fast delivery and good customer service with great dresses.
“Fast delivery, good customer service, great dresses.”
Shoes arrived earlier than expected and delighted the customer.
“The shoes arrived sooner than expected”
Likes clothing range but finds return cost unfair and sizing incorrect.
“£3.90 to return a £16 t-shirt is insane!”
Positive shopping experience; jacket exceeded expectations despite delivery hiccup.
“the jacket is lovelier than the photo.”
Fast shipping and appealing sale prices.
“fast shipping and great sales”
Very pleased with denim pinafore dress; received many compliments.
“I am in love with my denim pinafore dress!”
Items fitted well and were beautiful quality, reviewer very pleased.
“They all fit lovely, beautiful quality”
Blouse had great sale price and lovely quality workmanship.
“Brilliant price in the sale, lovely quality”
Three dresses were gorgeous, well made, fitting and promptly delivered.
“Great quality and fit”
Offers varied styles and shoes that are well made and comfortable.
“The shoes are lovely, well made and comfortable.”
Clothing fit well and was true to size.
“My clothing fitted great true to size 👍 👌”
Great service with consistently good product quality.
“Great service, good and consistent quality”
Reviewer loves the jacket and finds it cosy to wear.
“I love this jacket So cozy to use”
Started charging return fees and slow refunds will deter future purchases.
“Disappointed they have started charging to return clothes.”
Bought sale items that were high quality, cheap and quickly delivered.
“they were a bargain.”
Easy ordering with prompt delivery and no issues.
“Easy to order from the website and sent very quickly”
Items purchased were later discounted further, costing reviewer £45 extra.
“meaning I paid £45 more than I needed to!”
Loves clothes but return fee and inconsistent sizing make returns expensive.
“Shame there is now a fee to send back”
Loves retro designs and praises the product quality.
“I love Joanie's retro designs and the quality is great too.”
Dress was gorgeous, flattering, well packaged and quickly posted.
“Gorgeous quality dress -perfect”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Joanie is a British womenswear brand selling vintage-inspired clothing and accessories such as dresses, knitwear, jackets, and shoes. It sells through an online shop with product pages, size guidance, and a sale section. Customers can browse seasonal ranges and promotions on the website. Joanie sets out standard delivery and returns steps on its e-commerce site and offers contact options for customer queries.