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We Collect & Analyse Reviews

Joanie
Experiences & Reviews

Joanie is a UK womenswear brand offering vintage-inspired clothing and accessories, sold online and via retail channels. Consumers researching Joanie reviews commonly look for guidance on fit, fabric quality, delivery speed and returns policies. When reading feedback, check multiple recent reviews for consistency on sizing, shipping and customer-service experiences.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 100%
Latest Review 18d
Overall Rating
4.7

Our Analysis

🎯

Service quality

Customer service is generally responsive; several shoppers note prompt investigation and helpful support, though a small number report unsatisfactory complaint handling.

Share
6%
Strong
💰

Value for money

Shoppers cite good sale prices and bargains, but multiple reviewers criticise new returns fees and discount timing, which affect perceived value.

Share
12%
Weak
⚡

User experience

Ordering and delivery are frequently described as fast and straightforward; most find items easy to buy, though a few mention sizing-chart mismatches.

Share
17%
Strong
🔧

Product quality

Most reviewers report good construction, flattering fit and pleasing materials; a small number report disappointing fabric quality or concerns about eco claims.

Share
28%
Strong
📞

Communication

Direct communication is rarely mentioned; one review highlights a prompt investigation while another reports an unresolved complaint, so evidence is limited.

Share
3%
Mixed
⭐

Overall experience

Overall experiences are largely positive, with many praising fit, quality and quick delivery, while a minority raise issues around returns and pricing.

Share
33%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

M
Martine Viik
trustpilot.com Sep 30, 2025

Fast delivery

Fast delivery, good custom...

j
jacqui
trustpilot.com Sep 30, 2025

The shoes arrived sooner than expected…

The shoes arrived sooner than expected and I was so delight...

V
Vicky
trustpilot.com Sep 30, 2025

Nice range of clothing but £3.90 to…

Nice range of clothing but £3.90 to return a £16 t-shirt is insane! I wouldn’t mind bu...

I
Isabel Regan
trustpilot.com Sep 30, 2025

Really good shopping experience

Really good shopping experience and the jacket is lovelier than the photo. The only hiccup w...

P
Page Card
trustpilot.com Sep 30, 2025

fast shipping and great sales

...

P
Paige Marshall
trustpilot.com Sep 30, 2025

I am in love with my denim pinafore…

I am in love with my denim pinafore dress! Please make it in black! I’ve had so many complime...

C
Charlotte Emily Beaver
trustpilot.com Sep 30, 2025

OBSESSED!

Oh, praise be! Bought 3 dresses, one top. They all fit lovely, beautiful q...

E
Elizabeth
trustpilot.com Sep 30, 2025

Excellent purchase

Love the blouse . Brilliant price in the sa...

R
R Beaumont
trustpilot.com Sep 30, 2025

Gorgeous dresses

The 3 dresses I ordered are all gorgeous. Gre...

M
Mini
trustpilot.com Sep 30, 2025

Great styles with a lot if variety

Great styles with a lot if variety and always prefer to spend my mo...

J
Jo
trustpilot.com Sep 30, 2025

Great fitMy clothing fitted great true to size 👍…

My clothing fitted g...

M
Marta Montague
trustpilot.com Sep 30, 2025

Great service

Great service, good a...

M
Maggie
trustpilot.com Sep 30, 2025

I love this jacket

I love this jack...

E
Elizabeth Black
trustpilot.com Sep 30, 2025

Disappointed they have started charging…

Disappointed they have started charging to return clothes. This will put me off...

R
Robert Bennett
trustpilot.com Sep 30, 2025

Excellent quality and great sale prices...

Shopped a couple of items in the sale for my partner. For what I paid, I got 2 absolute qua...

L
Louise Dale
trustpilot.com Sep 30, 2025

Love my new t-shirt

Love my new t-shirt. Easy to order from the website and...

J
Jo Fahy Gilbertson
trustpilot.com Sep 30, 2025

I love my items but all of the items I…

I love my items but all of the items I bought literally went into fur...

A
Anita Crompton
trustpilot.com Sep 30, 2025

Great clothes, shame about the new returns fee

I love the clothes and have got really good feedback from friends and colleagues. Shame there...

J
Julie Halpin
trustpilot.com Sep 30, 2025

I love Joanie's retro designs and the…

I love Joanie's retro designs...

M
Mrs Melanie Phillipson
trustpilot.com Sep 30, 2025

Gorgeous quality dress -perfect

Gorgeous quality dress -perfect, flattering fit - post...

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Conclusion

Customer feedback for Joanie shows a strong pattern of positive product quality, fit and speedy delivery for many shoppers. Several reviewers specifically praise workmanship and quick posting, and some note excellent service when delivery issues arose. However, multiple customers raise concerns about returns fees, delayed refunds and occasional sizing-chart inconsistencies. Prospective buyers should weigh reported quality and delivery strengths against the documented returns and pricing complaints and check size guidance or reviews for the specific item before purchasing.