Reviews show recurring strengths and weaknesses. Several customers report good product quality — fabrics, fit and durability are praised and some buyers reorder. At the same time multiple reviewers report slow delivery and persistent failures in post‑sale support, including unanswered contact forms, missing returns processes and cancelled orders despite payment. Value perceptions are mostly positive among satisfied buyers, but payment and cancellation complaints reduce trust for others. Consumers should check payment protections, confirm return and contact procedures and track shipments carefully before purchasing.
Examples from available reviews (Nov 2021 – Feb 2026).
High quality baby clothing arrived as described with excellent service.
“Exactly as they are displayed on the website, soft fabric that is baby friendly and fits well.”
Items leaked quickly and customer service stopped responding about faults.
“both snowsuit I ordered leak in the same place after just 1 hour in the snow.”
Payment was taken despite order cancellation and no response from customer service.
“I received an email Paypal payment confirmation for the iElm soft suit.”
Delivery was slow but the soft shell suits are excellent quality.
“the suits are amazing and definitely worth the wait.”
Most reviewers report problems with order handling, cancellations and refunds; a minority describe helpful sales support during purchase.
Several buyers describe items as affordable or 'worth it'; one reviewer reported a cancelled discounted order affecting perceived value.
Frequent comments about slow delivery and processing issues; some customers report accurate product listings and satisfactory received items.
Multiple customers praise fabric durability, fit and finish; one report describes garments leaking on first use, indicating isolated defects.
Numerous reviews cite unanswered contact forms, missing returns forms and poor post‑sale responses; a few reviews note prompt helpful replies.
Overall impressions are mixed: repeat buyers praise product quality, while many others report negative experiences with orders and support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Items leaked quickly and customer service stopped responding about faults.
“both snowsuit I ordered leak in the same place after just 1 hour in the snow.”
Order held in customs because company didn't provide required documents and won't reply.
“No customer service at all. They are not answering!”
Payment was taken despite order cancellation and no response from customer service.
“I received an email Paypal payment confirmation for the iElm soft suit.”
No online returns form and customer service did not respond to requests.
“Does not offer a returns form online”
Order cancelled after payment due to pricing error and complaint filed.
“The next day the seller cancelled the order”
Delivery was slow but the soft shell suits are excellent quality.
“the suits are amazing and definitely worth the wait.”
Softshell jumpsuit arrived in two weeks and met expectations.
“very happy with the product.”
This company has amazing baby stuff. I made my first purchase last year and everything looks new. The fabric has not faded, stretched or shrunk. Recently, I checked through their website and I found exciting products. cosy pants, polar fleece pants and jackets. They had beautiful prints and prices were affordable. I placed another order , the customer services were impeccable. The salesperson made sure I got what I wanted, the size, color and prints. Today the delivery was made and I love what I am seeing. Exactly as they are displayed on the website, soft fabric that is baby friendly and fits well.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
iELM is an online retailer operating under the iELM name. Consumers researching the company should verify contact details, returns and payment policies on the official website before purchasing.