Many reviewers like the fit and fabric and call the items high quality. Others describe orders mishandled and customer support going silent once issues come up. Delivery is mixed, from buyers who were happy after a wait to orders delayed or stuck in customs. Payment and cancellation problems come up often, along with limited return options.
Examples from available reviews (Nov 2021 – Mar 2026).
Delivery was slow but the soft shell suits are excellent quality.
“the suits are amazing and definitely worth the wait.”
Items leaked quickly and customer service stopped responding about faults.
“both snowsuit I ordered leak in the same place after just 1 hour in the snow.”
Order held in customs because company didn't provide required documents and won't reply.
“No customer service at all. They are not answering!”
Softshell jumpsuit arrived in two weeks and met expectations.
“very happy with the product.”
Many complaints focus on how orders are handled and what happens after purchase. Reviews mention orders being cancelled after payment and no online returns form. A smaller set of reviews also reports timely fulfilment.
Several buyers say the garments were worth the price and matched the descriptions. Others describe poor value when payments were taken for cancelled orders or when orders were cancelled because of pricing errors. Overall, reviews point to strong value from product quality but lost value when transactions go wrong.
Reviews show uneven delivery, with some buyers reporting slow shipping but acceptable results. One review says items were held in customs because required documents were not provided. Checkout and post-purchase steps frustrate customers when return tools are limited.
Several reviews praise the fabric, fit, and build quality, especially for baby clothing and suits. One serious defect report says garments leaked quickly during use. Most comments on quality are positive, with a few cases of early failure.
Multiple reviewers say customer support does not respond. They report messages going unanswered about defects, missing customs paperwork, and unclear payment follow-up. Positive communication is rarely mentioned.
Reviews split between customers pleased with product quality and customers upset by service and communication. There is both high-rated praise for the products and low-rated accounts of service failures, creating a polarised overall picture.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Items leaked quickly and customer service stopped responding about faults.
“both snowsuit I ordered leak in the same place after just 1 hour in the snow.”
Order held in customs because company didn't provide required documents and won't reply.
“No customer service at all. They are not answering!”
Payment was taken despite order cancellation and no response from customer service.
“I received an email Paypal payment confirmation for the iElm soft suit.”
No online returns form and customer service did not respond to requests.
“Does not offer a returns form online”
Order cancelled after payment due to pricing error and complaint filed.
“The next day the seller cancelled the order”
Delivery was slow but the soft shell suits are excellent quality.
“the suits are amazing and definitely worth the wait.”
Softshell jumpsuit arrived in two weeks and met expectations.
“very happy with the product.”
This company has amazing baby stuff. I made my first purchase last year and everything looks new. The fabric has not faded, stretched or shrunk. Recently, I checked through their website and I found exciting products. cosy pants, polar fleece pants and jackets. They had beautiful prints and prices were affordable. I placed another order , the customer services were impeccable. The salesperson made sure I got what I wanted, the size, color and prints. Today the delivery was made and I love what I am seeing. Exactly as they are displayed on the website, soft fabric that is baby friendly and fits well.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
iELM runs an online shop for apparel and accessories. The site shows product details, size guidance, and material information. Customers can pay through common online methods, and iELM ships orders to them. The catalogue includes photos and care instructions to help shoppers choose.