Many customers praise fast dispatch, sharp prices, and helpful in-store staff. Other reviewers describe serious breakdowns in fulfilment and after-sales support, including cancelled orders, refund requests that went unanswered, and messages left without a reply. Several people also report strong chemical smells on nursery items that made them unusable, followed by refused return requests. Overall, the reviews split between very happy purchases and severe operational failures.
Examples from available reviews (Apr 2018 – Feb 2026).
Good customer service and quick, well-packaged delivery.
“Item arrived very quickly and was well packaged.”
Good prices and high-quality products with excellent value.
“Great prices, value and excellent products.”
Mattress smelled strongly of chemicals and return was refused.
“it smelled like chemical plant”
Paid £330 but item not delivered and refund requests ignored.
“They have taken my money (£330) and are now ignoring me.”
Reviews often mention quick delivery, with claims of same-day or 48-hour dispatch, plus practical help from in-store staff. A notable set of negative reviews describes cancelled orders, long waits for items, and at least one case of money taken with no response. Delivery and fulfilment come through as both a key strength and a clear risk.
Pricing comments focus on competitive prices, bundle deals, and specific low-cost items such as car seats. Several reviewers use “best price” wording and say they would buy again because of the value. The sample shows no broad pattern of overpricing complaints.
Customers call the website easy to use, with clear product descriptions and helpful showroom demos. Less often, they mention usability problems such as wrong-colour deliveries and a mismatch in carrier tracking. These issues appear, but they come up far less than the positive comments.
Many reviews praise build quality and looks, and say items arrived fitting and working as expected. A repeated negative theme is strong chemical or unpleasant smells on nursery items, described as making them unusable. The feedback therefore splits between solid product experiences and specific odour/safety failures.
Some reviewers report quick, helpful replies from customer service and accurate backorder dates. Others describe emails not returned, chat sessions dropping, and no response to urgent safety concerns. Overall, responsiveness varies by channel and case.
Some reviewers describe smooth, fast purchases with helpful staff and low prices. Others report serious failures, including non-delivery, payments ignored, and unacceptable chemical odours. The gap between strong praise and severe complaints is stark, pointing to uneven performance across orders and customer situations.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (2) · Reviews (1) · Quotes shortened · As of: February 2026
Mattress smelled strongly of chemicals and return was refused.
“it smelled like chemical plant”
After-sales complaints mishandled and messages unanswered.
“VERY POOR AFTER-SERVICE!”
Competitive prices and fast shipping; will return.
“The prices are more competitive than other shops”
Easy online ordering, 48-hour delivery and reasonable cost.
“delivery within 48 hours”
Consistently excellent service with friendly staff and help fitting.
“The staff were friendly and helpful”
Good customer service and quick, well-packaged delivery.
“Item arrived very quickly and was well packaged.”
Showroom visit included long demo and helpful storage until baby arrives.
“The Salesman spent 45mins-1hour with us”
Quick shipping, great customer service and best competitive prices.
“Customer service was fantastic as always”
Prompt ordering and quick problem resolution when issues arose.
“Easy to order and received goods promptly.”
Good prices and high-quality products with excellent value.
“Great prices, value and excellent products.”
Broken car seat and no response to emails or calls causing urgent safety concerns.
“No email response, no phonecall answered”
Fast delivery and good product quality; will purchase again.
“Delivery was really quickly, quality of the products also are really good.”
Customer service responded quickly and was very helpful throughout.
“Customer Service is amazing!”
Reviewer praises item as beautiful and very high quality.
“BEAUTIFUL HIGH QUALITY ABSOLUTELY AMAZING”
Received wrong colour Toniebox, causing disappointment before Christmas.
“yet I received a red one.”
Excellent prices, good service and quick delivery when dispatched.
“YOU CAN NOT BEAT THE PRICES !!!”
Despite shipping backlog, customer service gave exact dates and timely delivery.
“customer services was able to get back to me quickly and provide me with exact dates of when it would be here.”
Order cancelled after weeks while item remained listed, causing frustration.
“order to be cancelled later due to the item being “unavailable from the supplier””
Quick delivery and overall great seller experience.
“Great seller, quick delivery, perfect.”
Good price and quick customer service responses, highly recommended.
“they were very quick to respond.”
Order confirmed but later cancelled due to stock error.
“Absolute terrible service.”
Helpful in-store team provided excellent assistance and loading.
“Fantastic service from the team.”
Cheap car seat delivered within 48 hours with updates.
“Great isofix car seat at the cheapest price online”
Pram bundle offered good value and fast delivery.
“which was good value for money.”
Competitive prices and excellent service, highly recommended.
“Brilliant and hard to beat on prices”
Still waiting seven weeks with no replies or promised callbacks.
“Placed an order on 3rd of August, have still yet to receive my order.”
Very fast delivery with clear shipping and delivery communication.
“Excellent delivery time!”
Repeat buyer praising affordability and two-day deliveries.
“Simple, hassle free transactions.”
Paid £330 but item not delivered and refund requests ignored.
“They have taken my money (£330) and are now ignoring me.”
Excellent, helpful customer service and polite staff throughout.
“The customer service is really good”
Ordering was easy and the item arrived promptly.
“Easy to order & arrived promptly.”
Order not received after over four weeks, service described as terrible.
“Terrible service, still haven't received the item I ordered over 4 weeks ago”
Product matched description with delivery updates and speedy service.
“Exactly as described.”
Prompt responses with accurate backorder dates and on-time delivery.
“The call was answered promptly”
Happy with the product quality at an excellent price.
“Very happy with product at excellent...”
Prompt response, quick replacement arranged after item damage.
“Very prompt response and delivery times.”
Excellent service with delivery within a couple of days.
“Excellent service and delivery within a couple of days.”
No replies and no order updates despite social media activity.
“Ordered on 25th June, still no update.”
Great pram bundle but carrier split delivery misreported by tracking.
“There was no indication of this on the tracking”
Moses basket had a strong unpleasant smell, unusable for a baby.
“it has a really weird smell.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Samuel Johnston appears as a company name used in UK commercial settings. For confirmed company information, use the official Companies House listing and the business’s registered website. Company sites usually show contact details, trading terms, returns policies, and store locations. Privacy and cookie pages explain how personal data is handled, and the site terms set out refund and delivery rules.