Reviews Analysed
21
We Collect & Analyse Reviews
Samuel Johnston
Experiences & Reviews
Samuel Johnston is a UK-based retailer of baby and nursery equipment, including prams, car seats and related accessories. It operates online and has an in-store presence, offering product range, delivery options and customer support for new parents and family shoppers.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
19d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Many customers report fast delivery, helpful staff and easy in-store collection; a notable minority experienced long waits, missed callbacks and unfulfilled orders.
Share
Mixed
27%
💰
Value for money
Multiple reviewers cite competitive pricing and good-value pram bundles or seat deals, with several explicitly calling prices hard to beat.
Share
Strong
10%
⚡
User experience
Some shoppers describe easy ordering and hassle-free transactions; a small number report confusing tracking or unexpected delivery splits.
Share
Mixed
4%
🔧
Product quality
Most product comments note correct fit, good finish and accurate descriptions; a few reviewers reported damaged items or an off smell on receipt.
Share
Strong
11%
📞
Communication
Several customers praise prompt updates, polite phone and in-store staff; others report no replies to emails, stock misinformation and delayed responses.
Share
Mixed
18%
⭐
Overall experience
Overall impressions are more positive than negative, with many satisfied repeat buyers; nonetheless a clear subset experienced delivery failures and unresolved issues.
Share
Mixed
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Flawless from start to finish
"Great isofix car seat at the cheapest price online and de..."
Cate
Trustpilot
Sep 30, 2025
Featured for: Fast delivery and value
Absolutely shocking...
"Absolutely shocking... Called and spoke to someone in sales directly who checked stock for the Pram we wanted. The confirmed it was in their warehouse..."
Shakespeare
Trustpilot
Sep 30, 2025
Featured for: Stock error and poor communication
Very prompt response and delivery…
"Very prompt response and delivery times. I had an issue with one item within my order being damaged and they arranged c..."
Robyn
Trustpilot
Sep 30, 2025
Featured for: Damaged item, quick replacement
Bought a moses basket and it has a…
"Bought a moses basket and it has a really weird smell. Yo..."
Serena Tobin
Trustpilot
Sep 30, 2025
Featured for: Product defect (strong smell)
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Shakespeare
trustpilot.com
Sep 30, 2025
Absolutely shocking...
Absolutely shocking... Called and spoke to someone in sales directly who checked stock for the Pram we wanted. The confirmed it was in their warehouse...
G
Gavin Williamson
trustpilot.com
Sep 30, 2025
Fantastic service from the team
Fantastic service from the team. Called in-store on a Saturday afternoon for a particular i...
C
Cate
trustpilot.com
Sep 30, 2025
Flawless from start to finish
Great isofix car seat at the cheapest price online and de...
J
Jdayini
trustpilot.com
Sep 30, 2025
A surprisingly great experience
I had a surprisingly great experience with Samuel Johnston. I purchased one of their pram bundles, which was good value for money....
J
Jastin
trustpilot.com
Sep 30, 2025
Brilliant and hard to beat on prices
Brilliant and hard to beat on prices,...
R
Rachel
trustpilot.com
Sep 30, 2025
7 weeks waiting on order!
Placed an order on 3rd of August, have still yet to receive my order. Have contacted a few times over the order but still waiting for a reply to my em...
E
Emma
trustpilot.com
Sep 30, 2025
Excellent delivery time
Excellent delivery time! Ordered a car seat yesterday morning and it arrived today. Exc...
J
Jamie Nugent
trustpilot.com
Sep 30, 2025
Rep Ire returning customer
Rep Ire customer, I have used Samuel Johnston for 3 pram bundles, 2018,2020 and again 2025, I will also be buying a lighter stroller from The (venicci...
G
GJ Williams
trustpilot.com
Sep 30, 2025
Avoid. You will lose your money.
I ordered a child seat from Samuel Johnston on 20th July. It was the last item in stock and was supposed to be delivered within 2 days. I have since s...
R
Robert Thompson
trustpilot.com
Sep 30, 2025
5 Star Service!
I would definitely recommend this company to anyone! The customer service is really good and everyone I spoke to either face to face or on the phone w...
S
Sue Williams
trustpilot.com
Sep 30, 2025
Joie versatraxt travel system
Easy to order &...
B
Bryan Scriven
trustpilot.com
Sep 30, 2025
Terrible service
Terrible service, still haven't receiv...
d
deb harrison
trustpilot.com
Sep 30, 2025
Exactly as described
Exactly as described. Updated...
m
mia
trustpilot.com
Sep 30, 2025
Great customer service
Great customer service. Found pram online and was not sure on availability and when I would expect delivery. The call was answered promptly and inform...
C
C Watson
trustpilot.com
Sep 30, 2025
Very happy with product at excellent…
Very happy with produ...
R
Robyn
trustpilot.com
Sep 30, 2025
Very prompt response and delivery…
Very prompt response and delivery times. I had an issue with one item within my order being damaged and they arranged c...
S
Sue B
trustpilot.com
Sep 30, 2025
Excellent service and delivery within a…
Excellent service and deliv...
B
Brianna O'Boyle
trustpilot.com
Sep 30, 2025
Item has still not arrived a month later
Ordered on 25th June, still no update. I have emailed customer service and sent a message on Instagram but no reply. They are ac...
J
Jane Grainger
trustpilot.com
Sep 30, 2025
Lovely Joie pram bundle
Lovely Joie pram bundle, for a great price - my son and daughter-in-law are thrilled with it! The only fly in the ointment was the carrier, who d...
S
Serena Tobin
trustpilot.com
Sep 30, 2025
Bought a moses basket and it has a…
Bought a moses basket and it has a really weird smell. Yo...
Conclusion
Reviews show Samuel Johnston frequently delivers competitive prices, swift shipping and helpful in-store service, which many customers praise. However, a recurring theme is inconsistent order fulfilment and cases of unresponsiveness to emails or delayed refunds. Product issues are relatively uncommon but include isolated damaged items and one report of an unpleasant smell; where problems occur some customers report satisfactory replacements. Prospective buyers should verify stock before ordering, keep payment and order records, and use tracked delivery or contactable payment methods if concerned about delays.