Reviews repeatedly praise strong pump performance and easy cleaning. Many customers mention quick, helpful support that sends replacements or fixes missing parts. Several others report delivery delays, surprise customs charges, and a difficult return or refund process. Overall, the product often works well, but fulfilment and returns feel inconsistent.
Examples from available reviews (Nov 2021 – Mar 2026).
Customer service was quick and offered a replacement for a lost item.
“They are quick to respond and even offered to replace something I had lost”
Order delayed and DHL demanded £46 customs; customer awaiting reply.
“I need to pay £46 in customs charges”
Pump is effective and easy to clean, highly recommended.
“It is a very effective pump and easy to clean.”
Order arrived damaged and incomplete; customer service slow and offered inadequate refund.
“it was a used returned breastfeeding kit!!”
Service comes up often in reviews. Many customers describe quick, practical help, including free size exchanges, replacements, and extra items. Another group reports slow replies, no dispatch notices, delayed shipping, and refunds that were not resolved.
People who like the product’s performance often describe it as good value because it improved pumping results. Complaints about customs fees, return costs, or refunds being withheld lowered value for those customers. Few comments compare price and quality directly.
Reviewers often say the pumps run reliably and are easy to clean. Problems with tracking, long shipping times, and unclear dispatch updates hurt the buying experience. Website or checkout issues are rarely mentioned.
Several reviews say the pumps work effectively, feel gentle, and clean easily. Fewer reports mention items arriving damaged, dirty, or seemingly used. In some cases, support offered a repair or replacement after customers got in touch.
Some customers report fast, helpful replies that sort out missing parts and send replacements quickly. Others describe no response, slow replies, or unhelpful answers during returns and refund requests. Across the comments, the tone ranges from proactive to unresponsive.
Feedback splits between strong satisfaction with product performance and frustration with fulfilment or returns. Several five-star reviews highlight reliable products and quick fixes when something went wrong. Many one- and two-star reviews point to delivery failures, customs costs, and return problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Customer service was quick and offered a replacement for a lost item.
“They are quick to respond and even offered to replace something I had lost”
Order not dispatched and customer service did not respond to enquiries.
“it has not been received nor has there been a dispatch email.”
Pump is effective and easy to clean, highly recommended.
“It is a very effective pump and easy to clean.”
Breast pump described as effective, gentle and recommended.
“Lola&Lykke breast pump is really effective and gentle.”
Reviewer found the product excellent and service great.
“Excellent product and great service!!”
Equipment is great; one teat issue was eventually resolved by helpful team.
“The equipment I have is really great”
Customer service promptly replaced wrong size free of charge, helpful staff.
“I was kindly offered a bigger size free of charge.”
Initially poor service and delivery, later refunded and issue resolved.
“They kindly refunded me for the bottle with no issues.”
Order delayed and DHL demanded £46 customs; customer awaiting reply.
“I need to pay £46 in customs charges”
Delivery delayed and tracking unclear; initially missing refund, product later received and praised.
“I have not received the products I have ordered almost a month ago .”
Order arrived damaged and incomplete; customer service slow and offered inadequate refund.
“it was a used returned breastfeeding kit!!”
Customer service promptly added an item and were very helpful.
“They responded quickly and added the item I needed right away.”
Smart Electric Breast Pump performs well and customer support responded promptly.
“it's with Lola&Lykke's pump that I achieve the best results.”
Return process burdensome and costly; customer service unsatisfactory.
“Return process is none existing.”
Breast pump worked reliably and after-sales service was attentive.
“The breast pump works super well.”
Slow shipping and poor customer service; stock availability caused delays.
“Worst shipping time as I am waiting for more than 2 weeks now”
Urgently needed support band did not arrive and refund not provided.
“nothing has been delivered to me as of today 13th September.”
Customer service promptly resolved a missing part and were very helpful.
“sorted the issue of a missing part immediately.”
Pump was very helpful; company replaced faulty unit quickly after contact.
“they sent a new set out to me which arrived in less than a week.”
Received a dirty, possibly used thermos mug and couldn't return it.
“received it dirty from the box (used?).”
I love shopping at Lola Lykke . They stock my favorite brands. Their website layout is straightforward and I can quickly identify the items I am looking for. Their checkout processes are efficient and simple which really saves me time. They offer a wide selection of products at unbeatable prices. My orders are always shipped fast and the tracking provided is accurate and transparent. The quality of their breast pump is top-notch. I have used it for my two kids and it is in good condition. Their reusable pads are comfortable, absorb well and I have not had any problem using them. They make me feel so fresh. Recently I registered for their pregnancy, birth & beyond series online courses and they are wonderful. I have learnt a lot and I would encourage mothers at child bearing age to register.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lola & Lykke sells maternity and breastfeeding products through its online store. The range includes electric breast pumps, feeding accessories, and related care items. Product pages usually show specifications, cleaning instructions, and compatibility details. The company provides online customer support and posts shipping and returns information on its website. Payment options often include major cards and digital payment methods.