User reviews for Lola & Lykke show a clear split: product performance—especially their breast pumps and some postpartum items—is frequently praised, while delivery, customs handling and returns attract repeated criticism. If product reliability is your priority, several reviewers report strong, long‑term results; if you need guaranteed fast delivery or hassle‑free returns, expect mixed outcomes. Before ordering, check shipping terms and any customs or return costs for your country, and consider buying from a local retailer if you need immediate delivery. Several customers noted that contacting customer service resolved issues, but response times and consistency vary.
Examples from available reviews (Nov 2021 – Feb 2026).
Positive shopping experience with good product quality and fast shipping.
“The quality of their breast pump is top-notch.”
Order arrived damaged and incomplete; customer service slow and offered inadequate refund.
“it was a used returned breastfeeding kit!!”
Smart Electric Breast Pump performs well and customer support responded promptly.
“it's with Lola&Lykke's pump that I achieve the best results.”
Initially poor service and delivery, later refunded and issue resolved.
“They kindly refunded me for the bottle with no issues.”
Many reviewers report helpful, responsive customer service and successful resolutions, but a substantial number describe slow, missed or absent replies and unresolved issues.
Some customers see value in the products, but several highlight unexpected charges, refund shortfalls and perceived high prices when problems occur.
A few reviews praise a straightforward website and quick checkout; others flag limited contact channels and unclear shipping or transit information.
Numerous reviewers praise breast pumps and postpartum items as effective, comfortable and easy to use; a minority report damaged, used or faulty goods.
Some customers report accurate tracking and prompt updates; others mention missing dispatch emails, unanswered WhatsApp messages and surprise customs charges.
Overall impressions vary: many positive product and support experiences contrast with a consistent subset of complaints about delivery and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer service was quick and offered a replacement for a lost item.
“They are quick to respond and even offered to replace something I had lost”
Order not dispatched and customer service did not respond to enquiries.
“it has not been received nor has there been a dispatch email.”
Pump is effective and easy to clean, highly recommended.
“It is a very effective pump and easy to clean.”
Breast pump described as effective, gentle and recommended.
“Lola&Lykke breast pump is really effective and gentle.”
Reviewer found the product excellent and service great.
“Excellent product and great service!!”
Equipment is great; one teat issue was eventually resolved by helpful team.
“The equipment I have is really great”
Customer service promptly replaced wrong size free of charge, helpful staff.
“I was kindly offered a bigger size free of charge.”
Initially poor service and delivery, later refunded and issue resolved.
“They kindly refunded me for the bottle with no issues.”
Order delayed and DHL demanded £46 customs; customer awaiting reply.
“I need to pay £46 in customs charges”
Delivery delayed and tracking unclear; initially missing refund, product later received and praised.
“I have not received the products I have ordered almost a month ago .”
Order arrived damaged and incomplete; customer service slow and offered inadequate refund.
“it was a used returned breastfeeding kit!!”
Customer service promptly added an item and were very helpful.
“They responded quickly and added the item I needed right away.”
Smart Electric Breast Pump performs well and customer support responded promptly.
“it's with Lola&Lykke's pump that I achieve the best results.”
Return process burdensome and costly; customer service unsatisfactory.
“Return process is none existing.”
Breast pump worked reliably and after-sales service was attentive.
“The breast pump works super well.”
Slow shipping and poor customer service; stock availability caused delays.
“Worst shipping time as I am waiting for more than 2 weeks now”
Urgently needed support band did not arrive and refund not provided.
“nothing has been delivered to me as of today 13th September.”
Customer service promptly resolved a missing part and were very helpful.
“sorted the issue of a missing part immediately.”
Pump was very helpful; company replaced faulty unit quickly after contact.
“they sent a new set out to me which arrived in less than a week.”
Received a dirty, possibly used thermos mug and couldn't return it.
“received it dirty from the box (used?).”
I love shopping at Lola Lykke . They stock my favorite brands. Their website layout is straightforward and I can quickly identify the items I am looking for. Their checkout processes are efficient and simple which really saves me time. They offer a wide selection of products at unbeatable prices. My orders are always shipped fast and the tracking provided is accurate and transparent. The quality of their breast pump is top-notch. I have used it for my two kids and it is in good condition. Their reusable pads are comfortable, absorb well and I have not had any problem using them. They make me feel so fresh. Recently I registered for their pregnancy, birth & beyond series online courses and they are wonderful. I have learnt a lot and I would encourage mothers at child bearing age to register.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lola & Lykke is an online retailer specialising in maternity and breastfeeding products, notably electric breast pumps, postpartum support items and related accessories. The brand sells directly through its website to international customers and provides customer support and after‑sales services. Shoppers commonly search for user reviews on product reliability, delivery performance and returns when evaluating this company.