Reviews Analysed
21
We Collect & Analyse Reviews
Lola & Lykke
Experiences & Reviews
Lola & Lykke is an online retailer specialising in maternity and breastfeeding products, notably electric breast pumps, postpartum support items and related accessories. The brand sells directly through its website to international customers and provides customer support and after‑sales services. Shoppers commonly search for user reviews on product reliability, delivery performance and returns when evaluating this company.
Overview & Key Metrics
Positive Sentiment
62%
Latest Review
13d
Overall Rating
3.4
Our Analysis
🎯
Service quality
Many reviewers report helpful, responsive customer service and successful resolutions, but a substantial number describe slow, missed or absent replies and unresolved issues.
Share
Mixed
23%
💰
Value for money
Some customers see value in the products, but several highlight unexpected charges, refund shortfalls and perceived high prices when problems occur.
Share
Weak
9%
⚡
User experience
A few reviews praise a straightforward website and quick checkout; others flag limited contact channels and unclear shipping or transit information.
Share
Weak
4%
🔧
Product quality
Numerous reviewers praise breast pumps and postpartum items as effective, comfortable and easy to use; a minority report damaged, used or faulty goods.
Share
Strong
18%
📞
Communication
Some customers report accurate tracking and prompt updates; others mention missing dispatch emails, unanswered WhatsApp messages and surprise customs charges.
Share
Mixed
19%
⭐
Overall experience
Overall impressions vary: many positive product and support experiences contrast with a consistent subset of complaints about delivery and refunds.
Share
Mixed
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
CURVED BAMBOO NURSING PADS
"I love shopping at Lola Lykke . They stock my favorite brands. Their website layout is straightforward and I can quickly identify the items I am looking for. Their checkout processes are efficient and simple which really saves me time. They offer a wide selection of products at unbeatable prices. My orders are always shipped fast and the tracking provided is accurate and transparent. The quality of their breast pump is top-notch. I have used it for my two kids and it is in good condition. Their reusable pads are comfortable, absorb well and I have not had any problem using them. They make me feel so fresh. Recently I registered for their pregnancy, birth & beyond series online courses and they are wonderful. I have learnt a lot and I would encourage mothers at child bearing age to register. "
Molly Iris
Collected.reviews
Nov 30, 2021
Featured for: Covers product, UX, shipping, pricing
From ordering to receiving the order…
"From ordering to receiving the order has been a total nightmare! Not to mention the lack of customer service, it has honestly been one of the worst ex..."
amz
Trustpilot
Sep 30, 2025
Featured for: Detailed negative: delivery, service, product
Excellent items and great customer support
"I'm the satisfied owner of several Lola&Lykke items, one of which is their star product, the Smart Electric Breast Pump. I find it to be a great pump:..."
Licínia Gouveia
Trustpilot
Sep 30, 2025
Featured for: Positive: product performance and support
Eventual resolution
"Terrible customer service. Ordered an extra bottle as need it for a spare when out and about. Not even been dispatched despite the supposed uk warehou..."
JLW
Trustpilot
Sep 30, 2025
Featured for: Mixed: initial issue, later resolution
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Alice McShane
trustpilot.com
Sep 30, 2025
Brilliant experience
I have had a brilliant experience with Lola & Lykke’s customer service team on two occasions. They are...
M
Mavinda Johal
trustpilot.com
Sep 30, 2025
Zero customer service support
Have used a Lola and Lykke belly band before and the product was great but I ordered from a third party website. For this pregnancy I decided to go di...
T
Theresa
trustpilot.com
Sep 30, 2025
Lola and Lykke breast pump
I bought the Lola and Lykke breast pump. It is a very effective pump and ea...
L
LH
trustpilot.com
Sep 30, 2025
Lola&Lykke breast pump is really…
Lola&Lykke breast pump is really effec...
C
Corina Stephanides
trustpilot.com
Sep 30, 2025
Excellent product and great service!!
Excellent product...
C
Chantelle Walker
trustpilot.com
Sep 30, 2025
Good product
The equipment I have is really great and I would recommend to friends. I did have an issue with the teat and I think my email got missed with my q...
C
Chrissy Purperhart
trustpilot.com
Sep 30, 2025
Fantastic costumer service.
I order the postpartum support belt. I checked the size chart thoroughly and picked the size small. On arrival I realised it was too small and tried s...
J
JLW
trustpilot.com
Sep 30, 2025
Eventual resolution
Terrible customer service. Ordered an extra bottle as need it for a spare when out and about. Not even been dispatched despite the supposed uk warehou...
A
Anonymous
trustpilot.com
Sep 30, 2025
Customs charges from UK warehouse???
Firstly, I have waited over 2 weeks for my order (I placed the order on 28th May) and then received notification that my order would be delivered this...
C
Christina Diamond-Lisney
trustpilot.com
Sep 30, 2025
I have not received the products I have…
I have not received the products I have ordered almost a month ago . Customer service has been ok at replying but keep telling me the products have be...
a
amz
trustpilot.com
Sep 30, 2025
From ordering to receiving the order…
From ordering to receiving the order has been a total nightmare! Not to mention the lack of customer service, it has honestly been one of the worst ex...
F
Francine Jaramillo
trustpilot.com
Sep 30, 2025
Responsive and Helpful Customer Service Team
After extensive researching of reviews, I've recently purchased their smart electric breast pump and I'm very much looking forward to using it alongsi...
L
Licínia Gouveia
trustpilot.com
Sep 30, 2025
Excellent items and great customer support
I'm the satisfied owner of several Lola&Lykke items, one of which is their star product, the Smart Electric Breast Pump. I find it to be a great pump:...
G
Gintare Dulaityte
trustpilot.com
Sep 30, 2025
Return process is none existing
Return process is none existing. I received my order from their warehouse Ireland, but due to the belt not only not helping my condition but making it...
E
Elisa
trustpilot.com
Sep 30, 2025
Works super well and great after-sales service
The breast pump works super well. My baby could not suckle and I wanted to feed her on breast milk ... So I relied on my breast pump and used it sever...
c
cartman_kyle
trustpilot.com
Sep 30, 2025
Worst shipping time as I am waiting for…
Worst shipping time as I am waiting for more than 2 weeks now and a sloppy customer service. I got affected by their shipping time on ordering post pa...
S
Sandra Fahmy
trustpilot.com
Sep 30, 2025
Item Didn’t arrive and poor customer service experience
I had an emergency c section and places and order for the support band on Monday 4th September before noon. On their website it states that “Transit t...
A
Amy
trustpilot.com
Sep 30, 2025
Fabulous customer service
Fabulous customer service, prompt replies and sorted the issue of a missing part immed...
K
KDsussex
trustpilot.com
Sep 30, 2025
great product, excellent customer service
Overall great product and Excellent customer service. Bought the smart pump before my daughter was born, not really knowing how much we would use it....
I
Imam Al Kafnaweez
trustpilot.com
Sep 30, 2025
cannot return
not able to return thermos mug which i received it dirty from...
Conclusion
User reviews for Lola & Lykke show a clear split: product performance—especially their breast pumps and some postpartum items—is frequently praised, while delivery, customs handling and returns attract repeated criticism. If product reliability is your priority, several reviewers report strong, long‑term results; if you need guaranteed fast delivery or hassle‑free returns, expect mixed outcomes. Before ordering, check shipping terms and any customs or return costs for your country, and consider buying from a local retailer if you need immediate delivery. Several customers noted that contacting customer service resolved issues, but response times and consistency vary.