Reviews show strong, recurring praise for Vertbaudet's product quality and easy online shopping experience, including favourable comments on fabrics, design and checkout. Many customers also note good prices, discounts and occasional no‑customs‑fee deliveries. However, several reviews describe problems with returns, refunds, wrong items and discount code errors, and a few call out high shipping costs. Prospective buyers should review the returns policy and shipping fees before ordering and keep order records for any customer‑service follow up.
Examples from available reviews (Nov 2021 – Feb 2026).
Buyer found good-quality, stylish baby clothing with fast delivery and easy returns.
“The delivery was fast and the customer care support was very helpful.”
Slow shipping and unresolved return; refund timing remains uncertain.
“the return is already 15 days ago and I haven’t heard from them.”
Discount code increased prices, causing higher cost and frustration.
“it was €40 more expensive!”
Shopping was easy, met quality expectations and accepted Apple Pay.
“Easy shopping had exactly the quality I wanted and accepted Apple Pay.”
Mixed feedback on delivery and support: several reviewers praise fast delivery and helpful staff, while others report slow returns and unresolved cases.
Generally positive on pricing and discounts; many reviewers cite good prices and occasional no‑customs fees, though a few report costly shipping or discount problems.
Website and checkout are frequently described as easy to use, with clear navigation and payment options (several mention fast, simple purchases).
Consistent praise for fabrics and durability: many reviewers report good quality, long‑lasting garments and appealing designs for children and maternity ranges.
Communication experiences vary: some customers report prompt, helpful replies; others say messages went unanswered or refund updates were not provided.
Most reviewers give a positive overall assessment, recommending the brand for children's and maternity clothing while noting occasional service issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Package returned to retailer; no response about replacement or refund.
“there was no response what so ever from them them when they are sending out a replacement or when they will refund me.”
Slow shipping and unresolved return; refund timing remains uncertain.
“the return is already 15 days ago and I haven’t heard from them.”
Clothes are described as good quality.
“good quality clothes”
Website is very nice and easy to use.
“Great! very nice and easy site”
The website is easy to navigate and use.
“easy to navigate website !”
Discount code increased prices, causing higher cost and frustration.
“it was €40 more expensive!”
Ordering was easy with no customs fees and great products.
“No customs fees and great products.”
Great quality and prices, but disappointed by limited sizing.
“Great quality, great prices, very cute patterns, and super cotton.”
Received wrong item and charged return fee; customer service unresponsive.
“I received the wrong item and have to pay a $15 fee to return it.”
Good customer service with reasonable prices and quality clothing.
“good customer service, money wise and good quality cloths.”
Nice quality kids' clothing with a beautiful collection and discounts.
“Nice quality clothing for kids.”
Good selection of comfortable and stylish maternity clothes.
“Good selection of maternity clothes, which are both comfortable and stylish.”
Materials seem durable; website and shipping work well.
“Materials feel like they’ll wear and last beautifully.”
Reviewer thanks company for great service.
“Thank you for the great service!”
Efficient service with good sales and cute clothes.
“Efficient. Good sales. Cute clothes.”
They find the online shop very good.
“Very good online shop, ad ever!”
Clothes are beautiful but shipping costs are too expensive.
“Beautiful clothes; but shipping too expensive”
They loved the clothes and placed a second order.
“this is now our 2nd order!”
Purchases have always been perfect for the reviewer.
“always perfect.”
Clothes have cute style, good prices, and great quality.
“Cute style, good prices, and great quality!”
Shopping was easy, met quality expectations and accepted Apple Pay.
“Easy shopping had exactly the quality I wanted and accepted Apple Pay.”
Nearly a month waiting for a refund with no company response.
“I have been waiting nearly a month to get a refund and still have received nothing.”
Product broke and multiple emails about it received no response.
“Bought a child's wicker pram at Christmas it has broken I have sent 3 emails no answer back”
Missing items and unprocessed refunds due to poor customer service.
“customer service is terrible.”
Delivery repeatedly cancelled without notice and customer support unhelpful.
“ils ont annulé la livraison sans préavis ni explication”
Order delayed with no customer service response; tracking shows delays.
“the tracking details simply say ‘your parcel has been delayed’”
They keep sending marketing emails despite removal requests.
“they keep bombarding you with emails”
Still waiting 24 months for a refund; company unresponsive and evasive.
“Still waiting 24 months later for refund.”
Items not arrived after three weeks and no communication from company.
“Ordered my items over 3 weeks ago and they have not arrived yet.”
Receipt of multiple wrong items and inability to contact company; no resolution.
“they sent a dinosaur lampshade.”
Received duplicates, poor quality and bad service; would not recommend.
“bad quality and I ordered two different colours and received two same”
Payment went through but order not registered; reimbursement not received.
“after a month still no money in bank account.”
Order did not arrive despite payment and the company is unresponsive.
“they took my money sent a dispatch note but no order arrived.”
Item arrived late but delay was communicated; product and price satisfactory.
“It's true the item arrived later than expected”
An item was missing and multiple customer service attempts had no response.
“An item was missing from my order. I have attempted to contact customer service several times with no response.”
Delivery delayed and customer service was arrogant and unhelpful.
“If I could give zero star, I would.”
Rocking horse arrived within ten days and is high quality.
“beautiful rocking horse arrived within 10 days of ordering.”
Phone line appears fake, refund refused, and long processing times.
“Phone line isnt real refuse to refund”
Payment made but order not registered; reimbursement not received.
“Payment with ideal done, their system had an issue and the order did not get registered.”
Awaiting a refund of over £83 after cancelling and returning bedding; not received.
“I am still waiting for a refund of over £83”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Vertbaudet is a European retailer specialising in children's clothing, maternity wear and nursery items, with a primary focus on online sales across multiple markets. The brand offers seasonal collections, a range of sizes for babies and children, and a digital shopping experience that includes international delivery options.