Reviews Analysed
21
We Collect & Analyse Reviews
Vertbaudet
Experiences & Reviews
Vertbaudet is a European retailer specialising in children's clothing, maternity wear and nursery items, with a primary focus on online sales across multiple markets. The brand offers seasonal collections, a range of sizes for babies and children, and a digital shopping experience that includes international delivery options.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
12d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Mixed feedback on delivery and support: several reviewers praise fast delivery and helpful staff, while others report slow returns and unresolved cases.
Share
Mixed
13%
💰
Value for money
Generally positive on pricing and discounts; many reviewers cite good prices and occasional no‑customs fees, though a few report costly shipping or discount problems.
Share
Strong
14%
⚡
User experience
Website and checkout are frequently described as easy to use, with clear navigation and payment options (several mention fast, simple purchases).
Share
Strong
11%
🔧
Product quality
Consistent praise for fabrics and durability: many reviewers report good quality, long‑lasting garments and appealing designs for children and maternity ranges.
Share
Strong
20%
📞
Communication
Communication experiences vary: some customers report prompt, helpful replies; others say messages went unanswered or refund updates were not provided.
Share
Mixed
9%
⭐
Overall experience
Most reviewers give a positive overall assessment, recommending the brand for children's and maternity clothing while noting occasional service issues.
Share
Strong
33%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
0-36 months body suits, sleep suits and storage boxes
"Discovering this site is my greatest moment as a mother. I did my first purchase before I delivered my first born. I wanted him to find unique, quality and trendy bodysuits, sleep suits, sweaters, jumpers and storage boxes. The only online shop that offered this was Vertbaudet. The prices were great and I enjoyed a great discount due to my huge order. The delivery was fast and the customer care support was very helpful. It is now two years, the products look new and I still order from them. Last month I wanted to have some items returned, they were small sizes, and the process was painless. I am forever grateful for my child's clothing for the last 2 years. Very soon I will order some dresses as well."
Gabriella Ruby
Collected.reviews
Nov 26, 2021
Featured for: long multi-theme positive review
Shipping / returns are a mess
"Well, even when the products they sell are good, the shipping and in particular the return process is a pain in the neck. It took almost 2 weeks to ge..."
Jenny
Trustpilot
Sep 30, 2025
Featured for: detailed negative returns complaint
20% discount is €40 more expensive
"They told me 20% discount if I subscribed to the newsletter, but the prices went UP after applying the code. Customer 'service' said the discount was..."
Tom
Trustpilot
Sep 30, 2025
Featured for: explicit pricing/discount failure
Easy shopping had exactly the quality I…
"Easy shopping had exactly the quality I wanted and accepted Apple Pay. Litera..."
Ricardo Rivera
Trustpilot
Sep 30, 2025
Featured for: clear UX and payment praise
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jenny
trustpilot.com
Sep 30, 2025
Shipping / returns are a mess
Well, even when the products they sell are good, the shipping and in particular the return process is a pain in the neck. It took almost 2 weeks to ge...
v
vivienne fiteni
trustpilot.com
Sep 30, 2025
good quality clothes
...
R
Rivka Elfassy
trustpilot.com
Sep 30, 2025
Great!
Great! very nic...
E
EF
trustpilot.com
Sep 30, 2025
easy to navigate website !
...
T
Tom
trustpilot.com
Sep 30, 2025
20% discount is €40 more expensive
They told me 20% discount if I subscribed to the newsletter, but the prices went UP after applying the code. Customer 'service' said the discount was...
M
Melissa Lacher
trustpilot.com
Sep 30, 2025
So easy
So easy. No customs fe...
L
Leila
trustpilot.com
Sep 30, 2025
Please go up to 18 years sizes ! I need verbaudet!
Great quality, great prices, very cute patterns, and super cotton. I am just disapointed that it is the last year with verbaudet, my son...
l
lisa martin
trustpilot.com
Sep 30, 2025
I received the wrong item and have to…
I received the wrong item and have to pay a $15 fee to return it. Despite several attempts to contact customer service, I have receive...
l
laurence chetcuti
trustpilot.com
Sep 30, 2025
good customer service
good customer service, money...
E
Evie
trustpilot.com
Sep 30, 2025
Nice quality clothing for kids
Nice quality clothing for kids. Beautif...
M
Meg Mullan
trustpilot.com
Sep 30, 2025
Good selection of maternity clothes
Good selection of maternity clothes, w...
g
garth
trustpilot.com
Sep 30, 2025
Materials feel like they’ll wear and…
Materials feel like they’ll wear and last beautifully. Love the website and shipping is fantastic. I’m...
N
NONNA S PETERMAN
trustpilot.com
Sep 30, 2025
Thank you for the great service!
Thank you for th...
S
Szilvia Schranz
trustpilot.com
Sep 30, 2025
Efficient
Efficient. Good sa...
G
Goffredo
trustpilot.com
Sep 30, 2025
Very good online shop
Very good onlin...
A
Agnieszka Wojtowicz
trustpilot.com
Sep 30, 2025
Nice clothes; pricey shipping
Beautiful clothes; but...
J
Jeffrey Zima
trustpilot.com
Sep 30, 2025
We love these clothes
We love these clothes! We recently spent a month in Paris and needed to buy our baby some clothing. When w...
D
Dejan
trustpilot.com
Sep 30, 2025
always perfect.
...
L
LaceyS
trustpilot.com
Sep 30, 2025
Great quality
Cute style, good pric...
R
Ricardo Rivera
trustpilot.com
Sep 30, 2025
Easy shopping had exactly the quality I…
Easy shopping had exactly the quality I wanted and accepted Apple Pay. Litera...
Conclusion
Reviews show strong, recurring praise for Vertbaudet's product quality and easy online shopping experience, including favourable comments on fabrics, design and checkout. Many customers also note good prices, discounts and occasional no‑customs‑fee deliveries. However, several reviews describe problems with returns, refunds, wrong items and discount code errors, and a few call out high shipping costs. Prospective buyers should review the returns policy and shipping fees before ordering and keep order records for any customer‑service follow up.