Reviewers often praise the clothing quality and say the website is easy to use. Many also report slow or no replies from customer service, along with long waits for refunds or deliveries. Price feedback is mixed: some find the products good value, while others object to shipping costs or unexpected price rises. The clearest divide is between satisfaction with the items and problems with after-sales support.
Examples from available reviews (Nov 2021 – Mar 2026).
Still waiting 24 months for a refund; company unresponsive and evasive.
“Still waiting 24 months later for refund.”
Product broke and multiple emails about it received no response.
“Bought a child's wicker pram at Christmas it has broken I have sent 3 emails no answer back”
Clothes have cute style, good prices, and great quality.
“Cute style, good prices, and great quality!”
Website is very nice and easy to use.
“Great! very nice and easy site”
Many reviews mention returns that don’t get resolved, refunds that take a long time, wrong items, and deliveries that get cancelled. Several shoppers say they tried contacting the company more than once and got no answer. A smaller number describe helpful support, but most service feedback is negative.
Many shoppers point to good prices and occasional discounts. Others complain about high shipping charges or price changes that pushed up the final total. Pricing comes up less often than service or quality, but opinions are clearly split.
Customers describe the site as quick and easy to navigate. Some also praise the checkout experience, including support for modern payment methods. Several say they came back to buy again because the online shopping process worked well.
Reviews often highlight durable fabrics, cute designs, and well-made children’s and maternity clothes. Some buyers call out specific items that arrived quickly and in good condition. A few mention poor quality or receiving duplicate items.
Many reviewers say emails and phone enquiries about orders and refunds go unanswered. Fewer comments mention continued marketing emails even after unsubscribe requests. Most communication issues show up when shoppers try to fix orders or track refunds.
Strong feedback on the products and website sits alongside repeated problems after purchase. Several shoppers praise the items and the easy buying process, while others report cancelled deliveries and refunds that remain unpaid for a long time. Overall sentiment hinges on the gap between product satisfaction and service breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Package returned to retailer; no response about replacement or refund.
“there was no response what so ever from them them when they are sending out a replacement or when they will refund me.”
Slow shipping and unresolved return; refund timing remains uncertain.
“the return is already 15 days ago and I haven’t heard from them.”
Clothes are described as good quality.
“good quality clothes”
Website is very nice and easy to use.
“Great! very nice and easy site”
The website is easy to navigate and use.
“easy to navigate website !”
Discount code increased prices, causing higher cost and frustration.
“it was €40 more expensive!”
Ordering was easy with no customs fees and great products.
“No customs fees and great products.”
Great quality and prices, but disappointed by limited sizing.
“Great quality, great prices, very cute patterns, and super cotton.”
Received wrong item and charged return fee; customer service unresponsive.
“I received the wrong item and have to pay a $15 fee to return it.”
Good customer service with reasonable prices and quality clothing.
“good customer service, money wise and good quality cloths.”
Nice quality kids' clothing with a beautiful collection and discounts.
“Nice quality clothing for kids.”
Good selection of comfortable and stylish maternity clothes.
“Good selection of maternity clothes, which are both comfortable and stylish.”
Materials seem durable; website and shipping work well.
“Materials feel like they’ll wear and last beautifully.”
Reviewer thanks company for great service.
“Thank you for the great service!”
Efficient service with good sales and cute clothes.
“Efficient. Good sales. Cute clothes.”
They find the online shop very good.
“Very good online shop, ad ever!”
Clothes are beautiful but shipping costs are too expensive.
“Beautiful clothes; but shipping too expensive”
They loved the clothes and placed a second order.
“this is now our 2nd order!”
Purchases have always been perfect for the reviewer.
“always perfect.”
Clothes have cute style, good prices, and great quality.
“Cute style, good prices, and great quality!”
Shopping was easy, met quality expectations and accepted Apple Pay.
“Easy shopping had exactly the quality I wanted and accepted Apple Pay.”
Nearly a month waiting for a refund with no company response.
“I have been waiting nearly a month to get a refund and still have received nothing.”
Product broke and multiple emails about it received no response.
“Bought a child's wicker pram at Christmas it has broken I have sent 3 emails no answer back”
Missing items and unprocessed refunds due to poor customer service.
“customer service is terrible.”
Delivery repeatedly cancelled without notice and customer support unhelpful.
“ils ont annulé la livraison sans préavis ni explication”
Order delayed with no customer service response; tracking shows delays.
“the tracking details simply say ‘your parcel has been delayed’”
They keep sending marketing emails despite removal requests.
“they keep bombarding you with emails”
Still waiting 24 months for a refund; company unresponsive and evasive.
“Still waiting 24 months later for refund.”
Items not arrived after three weeks and no communication from company.
“Ordered my items over 3 weeks ago and they have not arrived yet.”
Receipt of multiple wrong items and inability to contact company; no resolution.
“they sent a dinosaur lampshade.”
Received duplicates, poor quality and bad service; would not recommend.
“bad quality and I ordered two different colours and received two same”
Payment went through but order not registered; reimbursement not received.
“after a month still no money in bank account.”
Order did not arrive despite payment and the company is unresponsive.
“they took my money sent a dispatch note but no order arrived.”
Item arrived late but delay was communicated; product and price satisfactory.
“It's true the item arrived later than expected”
An item was missing and multiple customer service attempts had no response.
“An item was missing from my order. I have attempted to contact customer service several times with no response.”
Delivery delayed and customer service was arrogant and unhelpful.
“If I could give zero star, I would.”
Rocking horse arrived within ten days and is high quality.
“beautiful rocking horse arrived within 10 days of ordering.”
Phone line appears fake, refund refused, and long processing times.
“Phone line isnt real refuse to refund”
Payment made but order not registered; reimbursement not received.
“Payment with ideal done, their system had an issue and the order did not get registered.”
Awaiting a refund of over £83 after cancelling and returning bedding; not received.
“I am still waiting for a refund of over £83”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Vertbaudet is a European retailer focused on children’s clothing, maternity wear, and nursery products. It sells baby and toddler clothes, maternity ranges, toys, and bedroom furnishings. Shoppers use an e-commerce site with product photos, size guides, and category filters. Vertbaudet sells online, ships internationally, and offers customer support by email and phone.