Recent reviewer feedback highlights two distinct patterns: a substantial number of customers report late or missing deliveries and limited or automated customer responses, while a smaller group reports quick deliveries and helpful service agents. Product experiences are mixed — some buyers praise intact items and value, others report damaged or shrunken goods. If you plan to order, check the seller's current trading status and payment protections, keep order confirmations and photos, and consider a small trial order for time‑sensitive items. For large or seasonal purchases, confirm expected delivery windows and refund procedures in advance and keep records of all communications.
Examples from available reviews (Aug 2017 – Feb 2026).
Order arrived late and products were drastically poorer quality.
“The toys shrunk 70-80%.”
Order not received and only automatic replies; customer service is dire.
“their communication is dire.”
Customer received quick, efficient service and two-day delivery.
“delivery was within 2 days!!!”
Well-organised website, reliable delivery, and undamaged toys received.
“The toys were brought exactly as I ordered them, with no crushes or damaged items.”
Delivery and order fulfilment are commonly criticised: many reviewers report late, missing or unfulfilled orders, though a minority note prompt deliveries.
Some customers praise low prices and good deals, while others say missing or poor items forced them to replace purchases, reducing value.
Site navigation and checkout show divergent reports: a few find the website organised, others report checkout failures preventing payment; limited data overall.
Product reports vary: several reviewers received items intact and satisfactory, while others describe damaged, shrunken or incomplete goods.
Many reviewers report poor customer contact: unanswered emails, automated replies and difficulty reaching staff, though a few cite responsive agents.
Overall impressions lean negative: recurring unresolved orders and refund problems dominate, contrasted by a smaller set of smooth transactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (6) · Reviews (1) · Quotes shortened · As of: February 2026
Missing parts and no response from customer service left reviewer out of pocket.
“Reached out 5 times to their customer service with no response.”
Order arrived late and products were drastically poorer quality.
“The toys shrunk 70-80%.”
Many items were missing and customer service did not respond.
“There were so many items missing from our order”
Some items arrived damaged or missing and emails were unanswered.
“box arrived battered with big holes in each side.”
Order placed on 11th has not been received.
“still haven't recieved it.”
Placed order but company shows dissolved and refund status unknown.
“How do I chase a refund?”
Reviewer warns company dissolved and suggests seeking refunds.
“the company dissolved on 9th May 2023”
Order placed April 26th still hasn't arrived and site shows closed.
“your on line shop has closed down”
Order placed five days ago with no updates; needs items urgently.
“When will this order arrive please”
Late delivery meant items missed the coronation and are now useless.
“Still haven’t arrived and the coronation is over now.”
Issue was resolved quickly and service was very good.
“dealt with extremely quickly.”
Regular buyer finds items fabulous and prices great.
“Fab items and great prices.”
Customer charged full return postage and received only a gift card refund.
“they provided me with a gift card!!!”
Customer received quick, efficient service and two-day delivery.
“delivery was within 2 days!!!”
Customer praises consistently amazing service.
“Amazing service as always”
Unable to access checkout and cannot pay for desired items.
“impossible to get into the checkout site”
Great selection useful for birthday and Christmas stocking fillers.
“great for Birthday's and especially Christmas time”
Order never arrived and refunds have not been received after contact.
“Refund has still not been received”
Order lost and communication poor; refund promised then delayed.
“awful customer service.”
Order not received and only automatic replies; customer service is dire.
“their communication is dire.”
Cancelled late order and still awaiting refund despite chasing.
“still waiting on my refund despite emailing”
Order never sent and numerous emails went unanswered; bank reimbursed.
“My order NEVER ARRIVED”
Order unfulfilled since November and customer unable to obtain refunds.
“Order still not fulfilled since 30th November.”
Order placed late November hasn't been dispatched and there were no replies.
“Give me my REFUND!”
I love everything about PoundToy online toy shop, their website is nicely organized, you can choose what you want, and you can simply access with a click of a link.
Toys are categorized into several categories, which made it easier for me because I wanted to give a range of toys to homeless children in children's homes throughout the holiday season.
I was able to find toys ranging in age from 0 months to 13 years, which was exactly what I had been looking for for several months.
I purchased the variety of toys I wanted, and I received an email saying my delivery would be in 3 days. How amazing is that? The toys were brought exactly as I ordered them, with no crushes or damaged items. I'm glad I'll be able to organize my trip to the children's home early.
THANK YOU SO MUCH.
Company provides fast delivery and good service.
“Great company and fast delivery.”
Fast delivery and good prices.
“Quick deliver, good prices”
Fast delivery and good prices.
“Quick deliver, good prices”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
PoundToy is an online retailer specialising in low-cost toys, party supplies and stocking fillers sold through an e-commerce site. The assortment typically covers a wide age range and includes seasonal and bulk‑buy options. Consumers often research product range, delivery terms and refund processes before ordering.