Reviews Analysed
21
We Collect & Analyse Reviews
PoundToy
Experiences & Reviews
PoundToy is an online retailer specialising in low-cost toys, party supplies and stocking fillers sold through an e-commerce site. The assortment typically covers a wide age range and includes seasonal and bulk‑buy options. Consumers often research product range, delivery terms and refund processes before ordering.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
11d
Overall Rating
2.3
Our Analysis
🎯
Service quality
Delivery and order fulfilment are commonly criticised: many reviewers report late, missing or unfulfilled orders, though a minority note prompt deliveries.
Share
Weak
26%
💰
Value for money
Some customers praise low prices and good deals, while others say missing or poor items forced them to replace purchases, reducing value.
Share
Mixed
9%
⚡
User experience
Site navigation and checkout show divergent reports: a few find the website organised, others report checkout failures preventing payment; limited data overall.
Share
Mixed
3%
🔧
Product quality
Product reports vary: several reviewers received items intact and satisfactory, while others describe damaged, shrunken or incomplete goods.
Share
Mixed
9%
📞
Communication
Many reviewers report poor customer contact: unanswered emails, automated replies and difficulty reaching staff, though a few cite responsive agents.
Share
Weak
24%
⭐
Overall experience
Overall impressions lean negative: recurring unresolved orders and refund problems dominate, contrasted by a smaller set of smooth transactions.
Share
Weak
29%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
This company is gone- DO NOT USE
"Have ordered from this company for years but they have really lost it now. Paid for next day delivery, received item 3 days later. No response f..."
Iftikhar
Trustpilot
Sep 30, 2025
Featured for: Reports product shrinkage and no response
Dreadful communication
"Placed an order on 30th October for Christmas and advent gifts. Still haven't received a single item despite several emails to which I have only ever..."
Emma
Trustpilot
Sep 30, 2025
Featured for: Detailed complaint about poor communication
Wanted to place a large order for my…
"Wanted to place a large order for my son’s party and came across some really good deals at pound toy. At first I was alittle hesitant to place the ord..."
Nosh
Trustpilot
Sep 30, 2025
Featured for: Positive: fast service, helpful agent
INFUBEBE MY 1ST WASHING MACHINE, DYNAMIC ACTIONHERO DISNEYTOY,HOMEMAMDE CANDY FLOSS MAKER...
"I love everything about PoundToy online toy shop, their website is nicely organized, you can choose what you want, and you can simply access with a click of a link.
Toys are categorized into several categories, which made it easier for me because I wanted to give a range of toys to homeless children in children's homes throughout the holiday season.
I was able to find toys ranging in age from 0 months to 13 years, which was exactly what I had been looking for for several months.
I purchased the variety of toys I wanted, and I received an email saying my delivery would be in 3 days. How amazing is that? The toys were brought exactly as I ordered them, with no crushes or damaged items. I'm glad I'll be able to organize my trip to the children's home early.
THANK YOU SO MUCH.
"
Luiz Kendricks
Collected.reviews
Nov 30, 2021
Featured for: Positive: organised website and delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
I
Iftikhar
trustpilot.com
Sep 30, 2025
This company is gone- DO NOT USE
Have ordered from this company for years but they have really lost it now. Paid for next day delivery, received item 3 days later. No response f...
S
SHMG
trustpilot.com
Sep 30, 2025
Would give it 0!
Would give it 0!! There were so many items missing from our order and were for party bags so we had to buy replacements from anoth...
s
stacey jones
trustpilot.com
Sep 30, 2025
Some toys are ok for the price
Toys are ok for the price, some aren't worth buying though, but some of my order was missing as the box arrived batter...
V
Vicky Davey
trustpilot.com
Sep 30, 2025
PT629640 ordered this on the 11th and…
PT629640 ordered this on the 11th and...
R
R Matthews
trustpilot.com
Sep 30, 2025
Placed an order on 11th may
Placed an order on 11th may, have just seen the...
R
Rob Burns
trustpilot.com
Sep 30, 2025
Poundtoy dissolved
To everyone who have commented about waiting for orders id...
K
Katie
trustpilot.com
Sep 30, 2025
Ordered on the 26th April
Ordered on the 26th April. Still waiting for this order. Go onto ur on line and it is saying that your on line shop has closed down. I was wanting thi...
D
Demi
trustpilot.com
Sep 30, 2025
Order PT629445
Order #PT629445 When will this order arrive please I placed the order 5 days ago with...
D
Dominic Foster
trustpilot.com
Sep 30, 2025
Awful service
Awful service. Delivery takes ages. Not the first time it took over a week to arrive. Ordered decorations for the kings coronation. Still haven’t arri...
S
Samantha Biggs
trustpilot.com
Sep 30, 2025
Very Good service
Very Good service, even when something needed...
C
Caroline Wright
trustpilot.com
Sep 30, 2025
I have bought from here many times
I have bought from here many ti...
F
FM
trustpilot.com
Sep 30, 2025
Awful experience
Awful company. I had to pay full postage costs to return the items that I ordered after changing my mind. Instead o...
N
Nosh
trustpilot.com
Sep 30, 2025
Wanted to place a large order for my…
Wanted to place a large order for my son’s party and came across some really good deals at pound toy. At first I was alittle hesitant to place the ord...
L
Luke Horsfall
trustpilot.com
Sep 30, 2025
Amazing service as always
...
P
Pamela Courtenay-Dunn
trustpilot.com
Sep 30, 2025
I am finding it impossible to get into…
I am finding it impossible to get into the checkou...
K
Kelly Walsh
trustpilot.com
Sep 30, 2025
Excellent Service!
Excellent Service! A great selection of items which I find great for Birthday's and e...
A
Alison Brown
trustpilot.com
Sep 30, 2025
Terrible customer service
Terrible customer service. Order placed on 19th December but never receiv...
j
jenbee
trustpilot.com
Sep 30, 2025
Awful customer service
I placed by order in October, it was allegedly lost by evri at the end of October. I then received no comms despite chasing. When the order didn't arr...
E
Emma
trustpilot.com
Sep 30, 2025
Dreadful communication
Placed an order on 30th October for Christmas and advent gifts. Still haven't received a single item despite several emails to which I have only ever...
R
Rachel McCabe
trustpilot.com
Sep 30, 2025
I ordered in Nov in plenty of time for…
I ordered in Nov in plenty of time for Xmas stocking fillers. I had to chase it up and apparently there would be delays. I waited until December 19th...
Conclusion
Recent reviewer feedback highlights two distinct patterns: a substantial number of customers report late or missing deliveries and limited or automated customer responses, while a smaller group reports quick deliveries and helpful service agents. Product experiences are mixed — some buyers praise intact items and value, others report damaged or shrunken goods. If you plan to order, check the seller's current trading status and payment protections, keep order confirmations and photos, and consider a small trial order for time‑sensitive items. For large or seasonal purchases, confirm expected delivery windows and refund procedures in advance and keep records of all communications.