Feedback splits between quick deliveries at good prices and repeated problems with fulfilment or refunds. Many reviews mention missing items, damaged parcels, and support queries that never get a reply. Others describe fast shipping, intact orders, and a product range that fits what they wanted. A smaller group reports checkout failures or finding the online shop marked as closed, leaving refunds unresolved.
Examples from available reviews (Aug 2017 – Feb 2026).
Missing parts and no response from customer service left reviewer out of pocket.
“Reached out 5 times to their customer service with no response.”
Customer praises consistently amazing service.
“Amazing service as always”
Regular buyer finds items fabulous and prices great.
“Fab items and great prices.”
Reviewer warns company dissolved and suggests seeking refunds.
“the company dissolved on 9th May 2023”
Many complaints focus on orders not turning up, dispatches running late, and items missing. Other reviewers describe very fast delivery and issues being sorted quickly. Overall, customers report big differences in how reliably orders are handled.
Positive reviews often point to low prices and products that suit party bags and stocking fillers. Negative comments mention items arriving in poor condition or seeming smaller than expected. Both themes show up repeatedly.
Several reviewers say they could not reach checkout or complete payment. Others found the site easy to navigate and ordering straightforward. These usability issues appear, but less often than delivery and refund problems.
Many reviews mention crushed boxes, broken items, or toys that seemed much smaller than expected. Some confirm orders arrived intact and matched what was bought. Quality concerns come up often, alongside reports of undamaged deliveries.
Poor after-sales contact stands out, with many saying emails were ignored and refunds took too long. A smaller number praise quick, helpful replies. A few reviews mention the company showing as closed or dissolved, linked to difficulty getting refunds.
Ratings split sharply between high scores for fast delivery and low prices, and low scores for non-delivery, missing items, and refunds that never get resolved. Several reviewers advise pursuing a bank refund when messages go unanswered. Reviews show clear positive and negative journeys rather than a single shared view.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (6) · Reviews (1) · Quotes shortened · As of: February 2026
Missing parts and no response from customer service left reviewer out of pocket.
“Reached out 5 times to their customer service with no response.”
Order arrived late and products were drastically poorer quality.
“The toys shrunk 70-80%.”
Many items were missing and customer service did not respond.
“There were so many items missing from our order”
Some items arrived damaged or missing and emails were unanswered.
“box arrived battered with big holes in each side.”
Order placed on 11th has not been received.
“still haven't recieved it.”
Placed order but company shows dissolved and refund status unknown.
“How do I chase a refund?”
Reviewer warns company dissolved and suggests seeking refunds.
“the company dissolved on 9th May 2023”
Order placed April 26th still hasn't arrived and site shows closed.
“your on line shop has closed down”
Order placed five days ago with no updates; needs items urgently.
“When will this order arrive please”
Late delivery meant items missed the coronation and are now useless.
“Still haven’t arrived and the coronation is over now.”
Issue was resolved quickly and service was very good.
“dealt with extremely quickly.”
Regular buyer finds items fabulous and prices great.
“Fab items and great prices.”
Customer charged full return postage and received only a gift card refund.
“they provided me with a gift card!!!”
Customer received quick, efficient service and two-day delivery.
“delivery was within 2 days!!!”
Customer praises consistently amazing service.
“Amazing service as always”
Unable to access checkout and cannot pay for desired items.
“impossible to get into the checkout site”
Great selection useful for birthday and Christmas stocking fillers.
“great for Birthday's and especially Christmas time”
Order never arrived and refunds have not been received after contact.
“Refund has still not been received”
Order lost and communication poor; refund promised then delayed.
“awful customer service.”
Order not received and only automatic replies; customer service is dire.
“their communication is dire.”
Cancelled late order and still awaiting refund despite chasing.
“still waiting on my refund despite emailing”
Order never sent and numerous emails went unanswered; bank reimbursed.
“My order NEVER ARRIVED”
Order unfulfilled since November and customer unable to obtain refunds.
“Order still not fulfilled since 30th November.”
Order placed late November hasn't been dispatched and there were no replies.
“Give me my REFUND!”
I love everything about PoundToy online toy shop, their website is nicely organized, you can choose what you want, and you can simply access with a click of a link.
Toys are categorized into several categories, which made it easier for me because I wanted to give a range of toys to homeless children in children's homes throughout the holiday season.
I was able to find toys ranging in age from 0 months to 13 years, which was exactly what I had been looking for for several months.
I purchased the variety of toys I wanted, and I received an email saying my delivery would be in 3 days. How amazing is that? The toys were brought exactly as I ordered them, with no crushes or damaged items. I'm glad I'll be able to organize my trip to the children's home early.
THANK YOU SO MUCH.
Company provides fast delivery and good service.
“Great company and fast delivery.”
Fast delivery and good prices.
“Quick deliver, good prices”
Fast delivery and good prices.
“Quick deliver, good prices”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
PoundToy is a UK discount toy retailer. It sells small toys, novelty items, and party-bag or stocking-filler ranges. Shoppers can browse categories and order through the website or buy in retail outlets. The company offers UK delivery options and takes common online payment methods. The site includes contact details and returns information for customer questions.