Customers often say delivery problems get fixed quickly, with responsive support. Many praise fast shipping, easy assembly, and seating that feels good value. Some reviews describe damaged or badly made items and refunds that took longer than expected. The feedback points to strong customer help, but occasional issues with product condition and refund speed.
Examples from available reviews (Nov 2021 – Mar 2026).
Damaged chair replaced quickly after prompt email response.
“I had a response within 10 minutes and a new chair within 3 days.”
Wide selection, good price and super quick delivery with clear courier information.
“delivery was super quick with good information from the courier.”
Long delays and poor communication; refund took weeks after failed dispatch.
“refund which took almost 3 weeks to refund.”
Chair was badly manufactured and could not be assembled.
“Bought a chair and it arrived in two pieces which had no chance of ever fitting together.”
Many reviews mention fast, helpful customer service, including same-day replies and next-day replacements. Several customers also note organised collections and refunds handled efficiently when items arrived wrong or damaged. A smaller number report slow replies and refunds that dragged on for weeks.
Many reviewers call the products good value, pointing to lower prices than alternatives and being happy with the quality for the cost. Some specifically mention affordable bar stools and chair bases that met expectations. Complaints about poor value appear only rarely.
Customers often highlight quick delivery and easy assembly for chairs and stools. Some say assembly or regassing instructions were missing, which meant getting in touch or doing extra work. A few report items arriving unusable, which stopped them assembling at all.
Most feedback describes sturdy, well-made seats and parts that match the descriptions. Several reviews mention damaged packaging or scuffs from transit that led to replacements. A small set reports major manufacturing faults that left the product unusable.
Many reviews point to clear courier updates, useful phone guidance, and quick email replies during ordering and delivery. Customers often name staff members who offered practical fixes and adjusted deliveries. A few reviews describe weak communication, especially when chasing paid expedited delivery.
Overall, reviews mix strong praise for quick fixes and good-quality, affordable furniture with serious complaints about damaged items and slow refunds. Positive stories about fast replacements and smooth returns show up often. The spread from five-star endorsements to one-star complaints suggests a clear split in results.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (1) · Quotes shortened · As of: March 2026
Customer service is amazing and Helen is very helpful.
“Customer service is amazing.”
Bent part quickly replaced after contacting Lakeland.
“they sent a replacement plate all good.”
Customer service professional and helpful; product descriptions could be more accurate.
“Customer service was professional, polite and helpful.”
Chair matched description, delivered on time and easy to assemble.
“the chair was exactly what I ordered”
Long delays and poor communication; refund took weeks after failed dispatch.
“refund which took almost 3 weeks to refund.”
Quick delivery, easy to assemble and good quality.
“Quick delivery-easy to assemble-good quality”
Damaged delivery and slow refund after protracted exchanges.
“Ordered a chair, arrive in a large box with no packaging the metal frame had damaged the chair.”
Speedy delivery and easy assembly; stools are comfortable.
“Speedy delivery, easy to assemble and very comfortable”
Wide selection, good price and super quick delivery with clear courier information.
“delivery was super quick with good information from the courier.”
Replacement chair matched original and was delivered promptly with quick correspondence.
“it was delivered promptly and is an exact copy of the one originally purchases”
Friendly, efficient service that helped with out-of-stock issues and choice.
“Efficient and friendly service.”
Customer service quickly changed delivery address and bases arrived as advertised.
“They responded to the email quickly and changed the delivery address without any fuss.”
Faulty items were collected and fully refunded with helpful customer service.
“they organised pickup and refunded me fully with an apology”
Wrong chair swiftly collected and correct one delivered the next day.
“Chair collected 2/12 and a new chair was delivered by 3/12.”
Helpful customer service arranged collection and refund for returned chairs.
“they were super helpful. They arranged for the chairs to be collected”
Excellent bar stool base delivered promptly and good value compared to buying new gas lift.
“It was delivered promptly and courteously.”
Colourful stools with quick delivery but lacked assembly instructions.
“Quick delivery but would have loved if they had come with instructions on how to assemble them.”
Good quality product with fast delivery and supportive customer service.
“Good quality, fast delivery, very supportive customers service.”
Bar stools exceeded expectations though bases arrived in damaged courier box.
“quality exceeded my expectations for the price.”
Chair was badly manufactured and could not be assembled.
“Bought a chair and it arrived in two pieces which had no chance of ever fitting together.”
Chair was easy to assemble, sturdy and great value.
“Office chair easy to assemble”
Delivery errors occurred but customer service arranged prompt replacements.
“5 chairs ordered but 3 arrived and a random chair we hadn't ordered.”
Delivery on time and scuff resolved quickly by helpful customer service.
“refreshing customer service response - a real human!”
Damaged chair replaced quickly after prompt email response.
“I had a response within 10 minutes and a new chair within 3 days.”
Paid for next day delivery but had to chase and received no response.
“Product excellent but service poor”
Fast delivery and efficient resolution with excellent customer service.
“5 star customer service!”
Damaged item replaced next day after responsive helpline call.
“Literally the next day I received a new item.”
First-class customer service with next-day delivery and good quality.
“First-class customer service from Lakeland”
Stools delivered quickly, easy to assemble and stylish.
“The kitchen stools were easy to put together.”
Item as described with fast delivery.
“Just as descripted fast delivery”
Efficient service replaced defective stool quickly and collected old one.
“Really impressed with the efficient service.”
Good quality stools in desired colour, reasonable price and quick delivery.
“Great service good quality bar stools the exact colour that I wanted”
Fast delivery and excellent communication; wrong legs replaced promptly.
“communication was excellent”
Customer service sent replacement immediately; original order delivered quickly.
“Great customer service.”
Arrived early, well packaged, easy assembly and well-made stools.
“Assembly was easy and quick”
Quick shipping and great communication throughout ordering and shipment.
“great communication through ordering and shipment of items”
Fair price with excellent service, communication and quality product.
“A fair price, backed up with excellent service and communication.”
Smooth returns with friendly staff who processed refund promptly.
“they had recieved my return and processed my refund”
Nice barstool at a much lower price and quick delivery.
“A lovely barstool at a much better price than anywhere else.”
Stools are perfect, sturdy, comfortable and delivery was great.
“Sturdy and comfortable.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lakeland Furniture is a UK retailer focused on seating and home furnishings. It sells chairs, stools, tables, and related accessories through an online store. Product pages usually show images, dimensions, and specifications to help customers choose. Orders ship by courier across the UK, with card payments, order tracking, and delivery updates via the website. The business also supplies replacement parts and offers a range of finishes for home and office seating.