Reviews Analysed
21
We Collect & Analyse Reviews
Lakeland Furniture
Experiences & Reviews
Lakeland Furniture is a furniture retailer selling seating and home furniture through online channels. Consumers researching the company typically look for information about product build, delivery times, returns and customer support when reading reviews.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Reviewers commonly report prompt, polite customer-service interactions and fast replacements or refunds when issues arise, with few reports of poor service.
Share
Strong
19%
💰
Value for money
Several reviewers note reasonable pricing, sales or good value compared with alternatives; price is mentioned positively in a minority of reviews.
Share
Strong
7%
⚡
User experience
Customers frequently describe the website and ordering as straightforward and assembly instructions as clear, with easy self-assembly reported for stools and chairs.
Share
Strong
8%
🔧
Product quality
Most reviews describe items as well made, comfortable or as described; some reports of transit damage or fit issues occur but are typically resolved.
Share
Strong
26%
📞
Communication
Delivery times, tracking and email responses are regularly mentioned as clear and fast; a small number of reviews cite missed communications or slow replies.
Share
Strong
27%
⭐
Overall experience
Many reviewers give a positive overall assessment, recommending the company and saying they would buy again; a minority record negative overall experiences.
Share
Strong
12%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Casino Ribbed Office Chair Black
"Last month our manager ordered ten Casino Ribbed Office Chair Black from Lake land furniture website. From his end, it was very easy to navigate the site, identify the right chairs, placing the orders and paying. Given the time when he placed the order the delivery was also fast. However, three of the chairs had problems. He asked me to contact the company’s customer care support to inform them of the damages. When I did, the lady on the phone was very polite and handled the matter in a professional manner. The three chairs were returned and after a few days, we received replacements. I absolutely loved the service and ease of doing returns which is hectic with some companies."
Liliana Korbin
Collected.reviews
Nov 26, 2021
Featured for: Easy site, returns handled
Product excellent but service poor
"Product excellent but service poor, paid for next day delivery and had to chase to find out it wouldn’..."
Peter Jiggins
Trustpilot
Sep 30, 2025
Featured for: Negative service and delivery
Great Company
"Great Company. I had an item damaged in transit and called their helpline. Literally the n..."
Frank Morgan
Trustpilot
Sep 30, 2025
Featured for: Quick replacement next day
One of the best online experiences I…
"One of the best online experiences I have had for a long while. I bought Breakfast bar stools, delivery was only a couple of days and communication wa..."
Lesley Emery
Trustpilot
Sep 30, 2025
Featured for: Strong online experience praised
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
a
alexanne
trustpilot.com
Sep 30, 2025
Office chair easy to assemble
Office chair easy to assemble Very sturdy...
D
Deborah Hall
trustpilot.com
Sep 30, 2025
Lovely furniture.
Furniture is lovely- perfect for what we what it for. It was the delivery that a bit painful. 5 chairs ordered but 3 arrived and a random chair we had...
J
Jenny
trustpilot.com
Sep 30, 2025
All round good experience
All round good experience. Delivery was very clear and arrived on time. We had a small issue with one of the chairs being slightly scuffed but everyth...
A
Ann Finlay
trustpilot.com
Sep 30, 2025
Old fashion customer service. Hooray!The first chair that arrived was…
The first chair that arrived was damaged but I think that was probably in transit. Upon reporting it by e mail, I had a response with...
P
Peter Jiggins
trustpilot.com
Sep 30, 2025
Product excellent but service poor
Product excellent but service poor, paid for next day delivery and had to chase to find out it wouldn’...
c
customer
trustpilot.com
Sep 30, 2025
Brilliant!
5 star customer service! Delivery was fast. A small issue was dealt with efficiently and f...
F
Frank Morgan
trustpilot.com
Sep 30, 2025
Great Company
Great Company. I had an item damaged in transit and called their helpline. Literally the n...
K
Kate W
trustpilot.com
Sep 30, 2025
First-class customer service from…
First-class customer service from Lakeland and my items were delivered the next day...
A
Anna
trustpilot.com
Sep 30, 2025
Stylish kitchen stools
Delivered quickly. The kitchen stools were easy to put...
J
Jenni Hayter
trustpilot.com
Sep 30, 2025
Amazing from start to finish
Just as descripted fa...
F
FMalik
trustpilot.com
Sep 30, 2025
Really impressed with the efficient…
Really impressed with the efficient service. Had an issue with a bar stool and a...
M
MSSARAHLHOLLERAN
trustpilot.com
Sep 30, 2025
Great service good quality bar stools…
Great service good quality bar stools the exact colour that I wante...
L
Lesley Emery
trustpilot.com
Sep 30, 2025
One of the best online experiences I…
One of the best online experiences I have had for a long while. I bought Breakfast bar stools, delivery was only a couple of days and communication wa...
H
Helen
trustpilot.com
Sep 30, 2025
Great customer service
Great customer service. I sent an email to ask a question about a gas lift bar stool we had ordered a few months ago. They sent a replacemen...
J
Jennifer
trustpilot.com
Sep 30, 2025
New Kitchen bar stools
Items arrived sooner than I expected. Very well packaged. Assembly was easy and quick, simp...
M
Mr Walter Smith
trustpilot.com
Sep 30, 2025
A 100% happy customer buy with confidence.
They are very quick at shipping your item, great communication through ordering and shipment of items lett...
J
John hopkins
trustpilot.com
Sep 30, 2025
A fair price
A fair price, backed up with excellent se...
D
Denice purvis
trustpilot.com
Sep 30, 2025
I returned an item to Lakeland by…
I returned an item to Lakeland by courier of which they organised . The item was picked up and I had a call from one of their staff called Julie C in...
c
customer
trustpilot.com
Sep 30, 2025
A lovely barstool at a much better…
A lovely barstool at a much better price tha...
G
Gillian
trustpilot.com
Sep 30, 2025
Prefect
The stools are perfect for our new kitchen breakfast bar. Just what we were looking fo...
Conclusion
Across the reviews, Lakeland Furniture is consistently credited for responsive customer service and fast delivery, with multiple customers receiving replacements within one to three days. Assembly and online ordering are repeatedly described as straightforward, and many buyers report good product build and appearance. Recurring issues are mainly transit damage or occasional delivery/communication failures; when reported these are usually resolved by customer service. Prospective buyers should inspect deliveries promptly and contact customer support for replacements or refunds, while noting that most reviewers expressed satisfaction overall.