Customers often say delivery problems get fixed quickly, with responsive support. Many praise fast shipping, easy assembly, and seating that feels good value. Some reviews describe damaged or badly made items and refunds that took longer than expected. The feedback points to strong customer help, but occasional issues with product condition and refund speed.
Examples from available reviews (Nov 2021 – Mar 2026).
Damaged chair replaced quickly after prompt email response.
“I had a response within 10 minutes and a new chair within 3 days.”
Wide selection, good price and super quick delivery with clear courier information.
“delivery was super quick with good information from the courier.”
Long delays and poor communication; refund took weeks after failed dispatch.
“refund which took almost 3 weeks to refund.”
Chair was badly manufactured and could not be assembled.
“Bought a chair and it arrived in two pieces which had no chance of ever fitting together.”
Many reviews mention fast, helpful customer service, including same-day replies and next-day replacements. Several customers also note organised collections and refunds handled efficiently when items arrived wrong or damaged. A smaller number report slow replies and refunds that dragged on for weeks.
Many reviewers call the products good value, pointing to lower prices than alternatives and being happy with the quality for the cost. Some specifically mention affordable bar stools and chair bases that met expectations. Complaints about poor value appear only rarely.
Customers often highlight quick delivery and easy assembly for chairs and stools. Some say assembly or regassing instructions were missing, which meant getting in touch or doing extra work. A few report items arriving unusable, which stopped them assembling at all.
Most feedback describes sturdy, well-made seats and parts that match the descriptions. Several reviews mention damaged packaging or scuffs from transit that led to replacements. A small set reports major manufacturing faults that left the product unusable.
Many reviews point to clear courier updates, useful phone guidance, and quick email replies during ordering and delivery. Customers often name staff members who offered practical fixes and adjusted deliveries. A few reviews describe weak communication, especially when chasing paid expedited delivery.
Overall, reviews mix strong praise for quick fixes and good-quality, affordable furniture with serious complaints about damaged items and slow refunds. Positive stories about fast replacements and smooth returns show up often. The spread from five-star endorsements to one-star complaints suggests a clear split in results.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (1) · Quotes shortened · As of: March 2026
Stylish comfortable chair at a great price with minor delivery delay but good updates.
“I absolutely love my new office chair - stylish and comfortable and a great price for the quality.”
Issues with bolts were resolved by replacements; stools are good value and look great.
“they replaced both with no issues.”
Wrong legs were quickly corrected next day by customer support.
“Two of them had the wrong colour of legs - I emailed customer support who arranged for the correct legs to be sent, arriving the next day.”
Helpful phone advice ensured correct size and quick free delivery.
“Helpful information on the phone enabled me to order correct size of bar stools.”
Customer service communicated well and updated throughout, product looks great.
“They communicated very well throughout the deliveries”
Product is great but lacked assembly and regassing instructions.
“only qualm is there were no instructions on how to put together or how to re-gass”
Missing bolts and instructions were quickly resolved by customer service.
“Lakeland Customer Service responded very quickly”
Understanding staff provided a full refund and supported charitable donation.
“as well as giving me a full refund Lisa asked me to donate the chair to a local cancer charity of my choice”
Customer service excellent, but seat too short making stools unusable.
“Customer service excellent but, breakfast bar stools look great but the seat is too short”
Chester chair arrived promptly, easy to assemble and good quality for the price.
“I was very pleased with my Chester office chair.”
Speedy delivery and high-quality product at a great price.
“Fantastic service throughout!”
Ordered replacement bases and was very happy with the service.
“Very happy with the service .”
Received the bar stool promptly at a very good price with excellent service.
“Very good price, super prompt delivery and excellent Customer Service.”
Ordering was easy and the item arrived on time with good quality.
“item arrived exactly when promised”
Chair arrived quickly, was easy to assemble, and pleased daughter.
“was easy to assemble”
Ordered two barstools which arrived promptly and were well packaged.
“they arrived promptly and were packaged well.”
Garden set could not be delivered, but refund issued and barstools arrived promptly.
“We received a full refund for the garden set”
Excellent customer service and fast delivery with great prices.
“excellent customer service and great prices, my purchase arrived very quickly”
Delivery was fast and the overall experience was good.
“Fast delivery .”
Item arrived on time, well packaged, good quality and easy to assemble.
“Really pleased with the quality”
Last month our manager ordered ten Casino Ribbed Office Chair Black from Lake land furniture website. From his end, it was very easy to navigate the site, identify the right chairs, placing the orders and paying. Given the time when he placed the order the delivery was also fast. However, three of the chairs had problems. He asked me to contact the company’s customer care support to inform them of the damages. When I did, the lady on the phone was very polite and handled the matter in a professional manner. The three chairs were returned and after a few days, we received replacements. I absolutely loved the service and ease of doing returns which is hectic with some companies.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lakeland Furniture is a UK retailer focused on seating and home furnishings. It sells chairs, stools, tables, and related accessories through an online store. Product pages usually show images, dimensions, and specifications to help customers choose. Orders ship by courier across the UK, with card payments, order tracking, and delivery updates via the website. The business also supplies replacement parts and offers a range of finishes for home and office seating.