Across the reviews, Lakeland Furniture is consistently credited for responsive customer service and fast delivery, with multiple customers receiving replacements within one to three days. Assembly and online ordering are repeatedly described as straightforward, and many buyers report good product build and appearance. Recurring issues are mainly transit damage or occasional delivery/communication failures; when reported these are usually resolved by customer service. Prospective buyers should inspect deliveries promptly and contact customer support for replacements or refunds, while noting that most reviewers expressed satisfaction overall.
Examples from available reviews (Nov 2021 – Feb 2026).
Ten chairs were ordered; three arrived damaged but replacements were promptly provided.
“I absolutely loved the service and ease of doing returns”
Paid for next day delivery but had to chase and received no response.
“Product excellent but service poor”
Damaged item replaced next day after responsive helpline call.
“Literally the next day I received a new item.”
Fast delivery and excellent communication; wrong legs replaced promptly.
“communication was excellent”
Reviewers commonly report prompt, polite customer-service interactions and fast replacements or refunds when issues arise, with few reports of poor service.
Several reviewers note reasonable pricing, sales or good value compared with alternatives; price is mentioned positively in a minority of reviews.
Customers frequently describe the website and ordering as straightforward and assembly instructions as clear, with easy self-assembly reported for stools and chairs.
Most reviews describe items as well made, comfortable or as described; some reports of transit damage or fit issues occur but are typically resolved.
Delivery times, tracking and email responses are regularly mentioned as clear and fast; a small number of reviews cite missed communications or slow replies.
Many reviewers give a positive overall assessment, recommending the company and saying they would buy again; a minority record negative overall experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (1) · Quotes shortened · As of: February 2026
Stylish comfortable chair at a great price with minor delivery delay but good updates.
“I absolutely love my new office chair - stylish and comfortable and a great price for the quality.”
Issues with bolts were resolved by replacements; stools are good value and look great.
“they replaced both with no issues.”
Wrong legs were quickly corrected next day by customer support.
“Two of them had the wrong colour of legs - I emailed customer support who arranged for the correct legs to be sent, arriving the next day.”
Helpful phone advice ensured correct size and quick free delivery.
“Helpful information on the phone enabled me to order correct size of bar stools.”
Customer service communicated well and updated throughout, product looks great.
“They communicated very well throughout the deliveries”
Product is great but lacked assembly and regassing instructions.
“only qualm is there were no instructions on how to put together or how to re-gass”
Missing bolts and instructions were quickly resolved by customer service.
“Lakeland Customer Service responded very quickly”
Understanding staff provided a full refund and supported charitable donation.
“as well as giving me a full refund Lisa asked me to donate the chair to a local cancer charity of my choice”
Customer service excellent, but seat too short making stools unusable.
“Customer service excellent but, breakfast bar stools look great but the seat is too short”
Chester chair arrived promptly, easy to assemble and good quality for the price.
“I was very pleased with my Chester office chair.”
Speedy delivery and high-quality product at a great price.
“Fantastic service throughout!”
Ordered replacement bases and was very happy with the service.
“Very happy with the service .”
Received the bar stool promptly at a very good price with excellent service.
“Very good price, super prompt delivery and excellent Customer Service.”
Ordering was easy and the item arrived on time with good quality.
“item arrived exactly when promised”
Chair arrived quickly, was easy to assemble, and pleased daughter.
“was easy to assemble”
Ordered two barstools which arrived promptly and were well packaged.
“they arrived promptly and were packaged well.”
Garden set could not be delivered, but refund issued and barstools arrived promptly.
“We received a full refund for the garden set”
Excellent customer service and fast delivery with great prices.
“excellent customer service and great prices, my purchase arrived very quickly”
Delivery was fast and the overall experience was good.
“Fast delivery .”
Item arrived on time, well packaged, good quality and easy to assemble.
“Really pleased with the quality”
Last month our manager ordered ten Casino Ribbed Office Chair Black from Lake land furniture website. From his end, it was very easy to navigate the site, identify the right chairs, placing the orders and paying. Given the time when he placed the order the delivery was also fast. However, three of the chairs had problems. He asked me to contact the company’s customer care support to inform them of the damages. When I did, the lady on the phone was very polite and handled the matter in a professional manner. The three chairs were returned and after a few days, we received replacements. I absolutely loved the service and ease of doing returns which is hectic with some companies.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lakeland Furniture is a furniture retailer selling seating and home furniture through online channels. Consumers researching the company typically look for information about product build, delivery times, returns and customer support when reading reviews.