Customer feedback for QD Stores is mixed: several reviewers name individual advisors (for example Bella and Dreyer) and describe fast, effective customer service and resolved orders. At the same time multiple reviews report product faults (broken parts, weak fittings) and inconsistency over returns or promotional signage. Several shoppers also mention website search and chat problems, plus instances of dropped calls or delayed replies. Prospective buyers should check the store’s returns and refunds policy, inspect product listings closely, and consider contacting customer service for confirmation before purchasing higher-risk items.
Examples from available reviews (Aug 2022 – Feb 2026).
Bella in Customer Care was exceptionally helpful and informative.
“Bella from the Customer Care team has been exceptionally helpful and informative”
Alleges false shoplifting accusations and offensive staff behaviour reported.
“Documented evidence of hate crime and false allegations of shoplifting”
Door mesh product fell apart; magnets and holders were ineffective.
“Utter rubbish, may as well buy it and throw it in the bin on your way home”
Misleading in-store display caused promotion confusion and a refund dispute.
“Display advertised two different Summer Body sprays at 20% off with Rewards.”
Many reviews praise helpful, named staff and quick in-store or phone assistance, but others report rude or unresponsive interactions and refund refusals.
Some customers describe bargains and good prices, while others report misleading promotions and difficulty obtaining cash refunds for perceived pricing errors.
Several shoppers report straightforward website navigation and timely delivery, but some cite poor search results and an unresponsive online chat.
Customers report a range of product outcomes: a number of broken or poorly functioning items, alongside examples of well-packed, undamaged deliveries.
Many reviews highlight prompt, helpful replies from named advisors; a contrasting set report dropped calls, no chat replies and slow email responses.
Overall impressions vary: multiple shoppers describe resolved issues and satisfaction, while a sizeable minority report unresolved returns, safety or service concerns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Impressed by helpful staff and a wide range of quality products.
“All the shop assistants are very helpful and also happy to go that extra mile to please us all.”
Says they were kicked out and experienced horrible service.
“Horrible service, got kicked out for nothing, ridiculous”
Staff were sullen, unresponsive, and lacked customer skills.
“Sullen, unresponsive staff. Completely without customer skills.”
Staff Caroline and Tony went to great lengths to help me.
“Caroline and Tony went to great lengths dismantling shelves and untangling wires to get it down for me .”
Staff were rude, unhelpful, and the store opened late.
“he was extremely rude”
Lots of great products for entertaining grandchildren and helpful staff.
“Great products, Lots of great products for entertaining the grandchildren”
Order cancelled due to alleged non-deliverable UK address; awaiting refund.
“they had cancelled my order as they don’t deliver to my address”
Complains of unresponsive phone, non-working discount codes and no support.
“Phone number that just Play guitar no answer!”
Helpful phone support from Dreyer guided me through my order.
“He is very knowledgeable and patient and goes the extra mile to help.”
Alleges false shoplifting accusations and offensive staff behaviour reported.
“Documented evidence of hate crime and false allegations of shoplifting”
Customer service quickly resolved a small issue and was helpful.
“customer service team were really helpful and resolved it quickly.”
Head office arranged replacement instructions and screws via local store.
“That is 5 star customer service .”
Bella helped me register my QD card and I am thankful.
“i want to say thank you to bella for helping me with the qd regeristing my qd card”
Misleading in-store display caused promotion confusion and a refund dispute.
“Display advertised two different Summer Body sprays at 20% off with Rewards.”
Bella efficiently managed multiple replacements and resolved the issue.
“third time lucky the item is perfect.”
Store refused a refund, offering credit only, causing dissatisfaction.
“apparently QD policy is store credit only.”
Return refused over 'bright white' labelling dispute and slow reply.
“bright white lights which QD state were referring to the colour and not the brightness”
Staff went out of their way to help with purchases and trolley.
“One young lady even pushed my trolley for me.”
Received no response from the online chat service.
“No response from my online chat”
Gift delivered promptly, well packed, and family pleased.
“it was delivered within a few days it was well packed”
Bella in Customer Care was exceptionally helpful and informative.
“Bella from the Customer Care team has been exceptionally helpful and informative”
Door mesh product fell apart; magnets and holders were ineffective.
“Utter rubbish, may as well buy it and throw it in the bin on your way home”
Received wrong gazebo part and had repeated unsuccessful service contacts.
“have tried calling customer services 3 times and just kept getting phone cutting off after about 3 minutes”
Refused to refund return postage, deterring future shopping.
“They now refuse to pay return postage.”
Bella provided great help and support.
“Bella !!!! My new star. Thank you so so so much for all your help ❤️”
Website search returns irrelevant items, wasting time.
“Useless website which when you do a search come up with hundreds of other items”
Staff allowed voucher use despite me forgetting my QD card.
“the staff went above and beyond to make sure I could use the voucher.”
Broken item was reported and resolved within thirty minutes with replacement.
“with in 30 mins they had sorted the problem and a new one was on its way.”
I recently had the pleasure of shopping at QD Stores and I must say, I was thoroughly impressed with my experience. The website offered me a vast array of products to choose from, all reasonably priced but without compromising on quality.
The navigation through the website was seamless as I easily found what I was looking for. My order arrived on time and in perfect condition. What stood out to me most about QD Stores is their dedication to providing their customers with consistently changing quality products at bargain prices – it truly brings a sense of satisfaction knowing that you have purchased something that won't break the bank.
Overall, my experience with QD Stores exceeded expectations and left me feeling like a smart consumer for choosing them over other brands. If you're looking for high-quality items without breaking your wallet, then look no further than QD Stores!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
QD Stores is a UK discount retail chain selling low-cost home, garden and seasonal items through physical shops and an online store. Customers commonly search reviews for in-store experiences, delivery reliability, product condition and returns policies when assessing QD Stores. This summary aggregates recent customer feedback to help shoppers evaluate service, product quality and purchase processes.