Reviews Analysed
21
We Collect & Analyse Reviews
QD Stores
Experiences & Reviews
QD Stores is a UK discount retail chain selling low-cost home, garden and seasonal items through physical shops and an online store. Customers commonly search reviews for in-store experiences, delivery reliability, product condition and returns policies when assessing QD Stores. This summary aggregates recent customer feedback to help shoppers evaluate service, product quality and purchase processes.
Overview & Key Metrics
Positive Sentiment
57%
Latest Review
12d
Overall Rating
3.3
Our Analysis
🎯
Service quality
Many reviews praise helpful, named staff and quick in-store or phone assistance, but others report rude or unresponsive interactions and refund refusals.
Share
Mixed
24%
💰
Value for money
Some customers describe bargains and good prices, while others report misleading promotions and difficulty obtaining cash refunds for perceived pricing errors.
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Weak
7%
⚡
User experience
Several shoppers report straightforward website navigation and timely delivery, but some cite poor search results and an unresponsive online chat.
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Mixed
4%
🔧
Product quality
Customers report a range of product outcomes: a number of broken or poorly functioning items, alongside examples of well-packed, undamaged deliveries.
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Weak
10%
📞
Communication
Many reviews highlight prompt, helpful replies from named advisors; a contrasting set report dropped calls, no chat replies and slow email responses.
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Mixed
24%
⭐
Overall experience
Overall impressions vary: multiple shoppers describe resolved issues and satisfaction, while a sizeable minority report unresolved returns, safety or service concerns.
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Mixed
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (August 2022 – September 2025).
Top rated Customer Care
"Bella from the Customer Care team has been exceptionally helpful and informative..."
Andrei
Trustpilot
Sep 30, 2025
Featured for: Illustrates praised customer care
Documented evidence of hate crime and…
"Documented evidence of hate crime and false allegations of shoplifting in Anglia Square, including malicious phone use to falsley contact Norwich poli..."
Ms Cockburn
Trustpilot
Sep 30, 2025
Featured for: Serious safety and service complaint
Magic Magnetic Door Mesh Black Anti Bug…
"Magic Magnetic Door Mesh Black Anti Bug Insect Fly Curtain Screen. Utter rubbish, may as well buy it and throw it in the bin on your way home, saves t..."
Shane Dunn
Trustpilot
Sep 30, 2025
Featured for: Example of poor product quality
Misleading Rewards display
"Display advertised two different Summer Body sprays at 20% off with Rewards. Nothing obviously stated the pink fragrance was not included in the offer..."
Dee Rawlings
Trustpilot
Sep 30, 2025
Featured for: Shows misleading promotion and refund
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
P
Philip Powell
trustpilot.com
Sep 30, 2025
A very satisfied customer
I purchased items online and needed assistance with my order. I was greeted on the phone by a charming young man by the name of Dreyer, who spent a lo...
M
Ms Cockburn
trustpilot.com
Sep 30, 2025
Documented evidence of hate crime and…
Documented evidence of hate crime and false allegations of shoplifting in Anglia Square, including malicious phone use to falsley contact Norwich poli...
S
Shabs Rafiq
trustpilot.com
Sep 30, 2025
Had a small issue
Had a small issue, but the customer service team were really helpful and resolved it quick...
T
Tabbs
trustpilot.com
Sep 30, 2025
Wow what brilliant customer service…
Wow what brilliant customer service when I contacted QD stores main office. I purchased a metal archway end of 2024 in the sale and simply put it in m...
C
Carly Watch
trustpilot.com
Sep 30, 2025
i want to say thank you to bella for…
i want to say thank you to bella for helping me w...
D
Dee Rawlings
trustpilot.com
Sep 30, 2025
Misleading Rewards display
Display advertised two different Summer Body sprays at 20% off with Rewards. Nothing obviously stated the pink fragrance was not included in the offer...
S
Susan McKenzie
trustpilot.com
Sep 30, 2025
Excellent Customer Service
I purchased a garden ornament windmill online as a present for my Mum, on opening this the windmill was unfortunately damaged. Having called customer...
J
Ja'Crispie
trustpilot.com
Sep 30, 2025
Refunds not accepted
Normally it's handy and cheap, which in current times is handy. However, I purchased an item that transpired I didn't need to because I already had on...
s
stephen monk
trustpilot.com
Sep 30, 2025
When did Bright become a colour?
We have shopped at this store for many years and have always found their products keenly priced and good value. However the one time we have tried to...
D
Donna Revell
trustpilot.com
Sep 30, 2025
Amazing customer service two days in a…
Amazing customer service two days in a row. The team went out of their way to help us with purchasi...
M
Mr Keith Hackett
trustpilot.com
Sep 30, 2025
No response from my online chat
No response fro...
D
David Stacey
trustpilot.com
Sep 30, 2025
Family gift
This purchase was a gift for my aunt, it was delivered within a few days it was well packed and the family are very happy with the gift I wa...
A
Andrei
trustpilot.com
Sep 30, 2025
Top rated Customer Care
Bella from the Customer Care team has been exceptionally helpful and informative...
S
Shane Dunn
trustpilot.com
Sep 30, 2025
Magic Magnetic Door Mesh Black Anti Bug…
Magic Magnetic Door Mesh Black Anti Bug Insect Fly Curtain Screen. Utter rubbish, may as well buy it and throw it in the bin on your way home, saves t...
A
Alan Sewell
trustpilot.com
Sep 30, 2025
Absalute discusting service
Purchased new gazebo cover from QD as I have done every 2 years since having it. new one arrived waited to fit it when it finally stopped raining foun...
D
Debbie
trustpilot.com
Sep 30, 2025
Terrible returns policy. You may not get your money back as the each way postage may be more than the value of the goods.
Terrible returns policy. I spent £25 on an item which is not fit for purpose and £7.99 postage. They now refuse...
K
Klaudia Nowalska
trustpilot.com
Sep 30, 2025
Bella !!!
Bella !!!! My new star. Thank you...
G
GinB
trustpilot.com
Sep 30, 2025
Useless website
Useless website which when you do a search come up with hundreds of...
A
Adrian Eke
trustpilot.com
Sep 30, 2025
I had a Birthday voucher to use and…
I had a Birthday voucher to use and forgot to take my QD card. The staff went above and bey...
J
Jessica
trustpilot.com
Sep 30, 2025
Unfortunately one of our plastic boxes…
Unfortunately one of our plastic boxes turned up broken at no fault of the company. I contacted them and with in 30 mi...
Conclusion
Customer feedback for QD Stores is mixed: several reviewers name individual advisors (for example Bella and Dreyer) and describe fast, effective customer service and resolved orders. At the same time multiple reviews report product faults (broken parts, weak fittings) and inconsistency over returns or promotional signage. Several shoppers also mention website search and chat problems, plus instances of dropped calls or delayed replies. Prospective buyers should check the store’s returns and refunds policy, inspect product listings closely, and consider contacting customer service for confirmation before purchasing higher-risk items.