Reviews Analysed
21
We Collect & Analyse Reviews
Joules
Experiences & Reviews
Joules is a UK clothing and lifestyle retailer offering apparel, footwear and homeware for men, women and children. It sells through its website and retail partners. Consumers researching Joules commonly seek independent information on product quality, delivery and customer service before buying.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
30d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviews describe fast, helpful support across phone, chat and email; staff frequently resolve orders, refunds and account problems efficiently.
Share
Strong
30%
💰
Value for money
A small number of reviewers mention discounts, refunds and free-delivery thresholds; when issues arise staff commonly apply refunds or honour discounts.
Share
Mixed
6%
⚡
User experience
Many customers find the website and ordering straightforward; a subset report delivery or returns hiccups that are usually fixed by customer support.
Share
Strong
15%
🔧
Product quality
Several reviewers praise fabric quality and durability, while a few report isolated faults; reported defects were often addressed by customer service.
Share
Mixed
6%
📞
Communication
Some customers report clear, proactive emails and calls; others mention unclear checkout messages or delayed delivery notices causing confusion.
Share
Mixed
13%
⭐
Overall experience
Most reviewers give a positive overall impression, highlighting helpful staff and satisfactory resolutions despite occasional delivery or communication issues.
Share
Strong
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – September 2025).
Fantastic Customer Service
"Fantastic Customer Service. I emailed Joules after exhausting all internet search engines trying to find a distinctive missing button from a Joules ja..."
Siobhan M N
Trustpilot
Sep 30, 2025
Featured for: Positive product and proactive customer service
Disappointed and misled by Joules online ordering
"I ordered from Joules expecting a straightforward experience with a brand I trusted. Instead, my item was sent for collection to a completely differen..."
Anthony
Trustpilot
Sep 30, 2025
Featured for: Communication and delivery complaint example
Excellent Online Service - Thanks Lola!!
"Although I was unable to activate a discount I received via email offered from Joules, I was delighted when I was still able to u..."
Sonia Lynch
Trustpilot
Sep 30, 2025
Featured for: Chat resolved discount issue
"Joules - A Shopping Experience Worth Every Penny".
"I recently had the pleasure of shopping at Joules and I must say, it was a wonderful experience. From their stylish collection to their exceptional customer service, everything about my purchase went smoothly without any hiccups. Firstly, the website itself is easy to navigate with clear categories for men's, women's and children's clothing along with footwear options too. They have an extensive range of products that cater to different preferences and sizes which made my shopping experience all the more enjoyable. Additionally, I was impressed by the quality of their products - they were well-made using premium materials that promise durability. The clothes were soft yet sturdy while the shoes looked stylish yet comfortable enough for everyday wear. Moreover, Joules offers free standard delivery on orders over £59 which made shopping online even more convenient. And if you sign up as a Friend of Joules or shop from Garden Trading then you'll get this benefit too! Overall, I would highly recommend shopping at Joules not only because of their fabulous collections but also thanks to their top-notch customer service and free shipping policies!"
Muhammad
Collected.reviews
Jun 15, 2022
Featured for: Website UX, product quality, free delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
R
R Pritchard
trustpilot.com
Sep 30, 2025
The helpful assistant
The helpful, clear and polite advice of Jody. There was one problem when it wasn't explained why the clothes couldn't be delivered to the store that h...
S
Sonia Lynch
trustpilot.com
Sep 30, 2025
Excellent Online Service - Thanks Lola!!
Although I was unable to activate a discount I received via email offered from Joules, I was delighted when I was still able to u...
A
Amanda Angel
trustpilot.com
Sep 30, 2025
Helpful and Pleasant Joules Customer Service
I rang Joules Customer Services today & spoke to Rosaline, she was extremely personable and resolved my purchase query quickly & patiently whils...
S
Sheila Moffat
trustpilot.com
Sep 30, 2025
A big shout out and thank you to Jody…
A big shout out and thank you to Jody for being so helpful in trying to resolve my mum’s query. We felt she went ‘above and beyond’ to look into t...
C
Carol
trustpilot.com
Sep 30, 2025
I had no emails regarding my order or…
I had no emails regarding my order or delivery to next . Contacted Joules...
A
Anna Budrecke
trustpilot.com
Sep 30, 2025
Ordered from Jules website
Ordered from Jules website , with my old address, Naomi ( live cha...
D
David
trustpilot.com
Sep 30, 2025
Cancelling a e gift card
I was put through to a very helpful, polite member of staff. They...
F
Fiona
trustpilot.com
Sep 30, 2025
Swift.
Jody was swift and very helpful with an over order which I’m not sur...
L
Lucy
trustpilot.com
Sep 30, 2025
Jodie was incredibly helpful
Jodie was incredibly helpful an...
R
Rob
trustpilot.com
Sep 30, 2025
Lola did a fantastic job of helping me…
Lola did a fantastic job of helping me sort my accidental order of 5 coats when I only required one! She was so kind and helpful an...
C
CP
trustpilot.com
Sep 30, 2025
Late Delivery
I placed an order as delivery was to be the next day. I cancelled plans to make sure I was home to take delivery only to receive communication that it...
s
sarah hughes
trustpilot.com
Sep 30, 2025
I'm hoping that my problem with the…
I'm hoping that my problem with the collection o...
S
Susan Jane Sealy
trustpilot.com
Sep 30, 2025
The advisor was very polite and…
The advisor was very pol...
S
Siobhan M N
trustpilot.com
Sep 30, 2025
Fantastic Customer Service
Fantastic Customer Service. I emailed Joules after exhausting all internet search engines trying to find a distinctive missing button from a Joules ja...
K
Kilmany O'Connor
trustpilot.com
Sep 30, 2025
Excellent customer service
I contacted Joules to report that I had not received a refund. LOLA was the advisor who answered the call. I I explained the issue and she listened ca...
M
Mrs Deborah Hogan
trustpilot.com
Sep 30, 2025
I would like to personally Thank Jody…
I would like to personally Thank Jody at Joules for being so helpful as my order has gone astray. She was able...
A
Anthony
trustpilot.com
Sep 30, 2025
Disappointed and misled by Joules online ordering
I ordered from Joules expecting a straightforward experience with a brand I trusted. Instead, my item was sent for collection to a completely differen...
N
Nora
trustpilot.com
Sep 30, 2025
Happy customer
Excellent customer service. Special thanks to Jody who resolved my query very efficiently being so friendl...
M
Mike R
trustpilot.com
Sep 30, 2025
I had a query relating to an on-line order.
I had a query relating to an on-line order which I wanted to place today, and which should have had a discount applied. Unfortunately, when I reached...
L
Laura
trustpilot.com
Sep 30, 2025
Customer care to amend my collection date
I had to contact Joules to request my purchase to be kept in store for one more day as I could not collect on time. I called their number, thinking it...
Conclusion
Reviews show a consistent pattern: customer service is the strongest area, with multiple mentions of staff (phone and chat) resolving orders, refunds and faults. Product quality is generally described positively, though occasional faults are reported and typically addressed by the team (for example a replacement button posted free). Communication and delivery have a mixed record: several customers praised timely updates, while others reported unclear checkout messaging or delayed deliveries. If you prioritise responsive customer support, these reviews indicate Joules often provides it; if delivery transparency is crucial, be aware a minority of shoppers reported issues.