Reviews Analysed
21
We Collect & Analyse Reviews
TP Toys
Experiences & Reviews
TP Toys sells children’s play equipment — swings, slides, climbing frames and play tents — direct to consumers. Customers order online, and the company provides after‑sales support, warranty handling and replacement parts. This profile is intended for consumers comparing reviews of TP Toys before purchase.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
18d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Many customers report fast, helpful after‑sales support and quick replacements; a minority describe slow or unresolved case handling.
Share
Mixed
25%
💰
Value for money
Several buyers cite good value for price on larger items; a small number feel the product quality does not match the cost.
Share
Mixed
5%
⚡
User experience
Some reviewers found ordering straightforward, but others struggled with website sizing, returns and unclear processes.
Share
Weak
4%
🔧
Product quality
Many products are described as sturdy and well made; there are repeated reports of cracks, missing parts or poor fittings.
Share
Mixed
17%
📞
Communication
Numerous reviews praise clear, timely communication and named staff assistance; a few cite slow email replies or no phone contact.
Share
Strong
22%
⭐
Overall experience
Most reviewers describe a positive purchase outcome driven by responsive service and successful replacements; some report unresolved cases.
Share
Strong
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
8ft slide
"I purchased a 8ft slide. It arrived smashed , left on my driveway by the courier. I spent 2 weeks contacting their customer service team daily to get..."
Diane Lassu
Trustpilot
Sep 30, 2025
Featured for: Damaged delivery and poor aftercare
Fantastic customer service
"Fantastic customer service. Issue resolved and a replacement part sent out for deli..."
Christina Kelly
Trustpilot
Sep 30, 2025
Featured for: Immediate replacement; quick responsive service
Poor Quality not worth the money
"we recently purchased a TP80 TP Single metal Swing and am dissapointed to say the least. the swing was a gift for my 5 and 2 year old grandchildren to..."
Chris Newing
Trustpilot
Sep 30, 2025
Featured for: Detailed product quality and value complaint
Climbing frame with tent for our grandson
"Ordered climbing frame with tent/den for our grandson , unfortunately a couple of parts were missing . Contacted TP by email and had an immediate resp..."
kerry warr
Trustpilot
Sep 30, 2025
Featured for: Missing parts resolved quickly; sturdy product
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Manny
trustpilot.com
Sep 30, 2025
Fantastic customer service in getting a…
Fantastic customer service in getting a replacement...
D
Diane Lassu
trustpilot.com
Sep 30, 2025
8ft slide
I purchased a 8ft slide. It arrived smashed , left on my driveway by the courier. I spent 2 weeks contacting their customer service team daily to get...
M
Minymize
trustpilot.com
Sep 30, 2025
What an amazing team
What an amazing team. Had the best experience, the team were able to help me try and fix a problem with my trike. Which resulted in a replacement. How...
M
Morgan Andrews
trustpilot.com
Sep 30, 2025
Great company
Great company, excellent and quick cus...
m
mike-eo
trustpilot.com
Sep 30, 2025
Trading on past glory
TP Toys products are not what they once were, we've observed a steady decrease in quality over the years (timber, design, fixings etc. all just seem a...
R
Richard
trustpilot.com
Sep 30, 2025
great customer service
after having a very slight issue i made contact and was immediately replied to. their excellent communication skills and customer servic...
k
kerry warr
trustpilot.com
Sep 30, 2025
Climbing frame with tent for our grandson
Ordered climbing frame with tent/den for our grandson , unfortunately a couple of parts were missing . Contacted TP by email and had an immediate resp...
J
James
trustpilot.com
Sep 30, 2025
Great customer support
I bought a TP UFO den for my kids which they love. Unfortunately some of the stiching came away. I contacted customer support and resolved the issue w...
e
emma
trustpilot.com
Sep 30, 2025
UFO tent
Ordered a UFO tent for my daughters birthday,arrived when it said and was as stated. Had a slight issue with fraying on the edge of te...
C
Christina Kelly
trustpilot.com
Sep 30, 2025
Fantastic customer service
Fantastic customer service. Issue resolved and a replacement part sent out for deli...
L
L Greenwell
trustpilot.com
Sep 30, 2025
No issues.
Quick delivery. Product (swing) of good quality and a...
M
Mrs Clare Duran
trustpilot.com
Sep 30, 2025
Not a happy customer
I had a terrible experience with this company. I mistakenly purchased a trampoline cover when I actually needed a replacement pad. From the start, the...
T
Tina
trustpilot.com
Sep 30, 2025
On the 27th August I ordered a foldaway…
On the 27th August I ordered a foldaway baby swing for my grandson's first birthday. However, although the tracker was saying it had been delivered, I...
K
Kristen
trustpilot.com
Sep 30, 2025
Fantastic customer service and lovely…
Fantastic customer service and lovely products. We had a pikler triangle for just over a year and a section of the wood came off making it unusable. D...
B
Becky
trustpilot.com
Sep 30, 2025
I can’t fault the customer service
I can’t fault the customer service. I had a slight issue with something that I ordered and from the moment I was in touch with customer service, they...
T
Tasleem
trustpilot.com
Sep 30, 2025
Communication and support was brilliant…
Communication and support was brilliant by the customer service team in particular Jackie P. The team were u...
N
Natasha
trustpilot.com
Sep 30, 2025
Forest wooden single swing with Quadpod: brilliant swing!
Excellent quality swing that should hopefully last a long time with the different options. Look...
S
Simon
trustpilot.com
Sep 30, 2025
Replacement slide…
I purchased a climbing frame with slide for my grand children last Christmas but because of their commitments I had to request a specific delivery day...
C
Chris Newing
trustpilot.com
Sep 30, 2025
Poor Quality not worth the money
we recently purchased a TP80 TP Single metal Swing and am dissapointed to say the least. the swing was a gift for my 5 and 2 year old grandchildren to...
K
Katie Rippon-Green
trustpilot.com
Sep 30, 2025
Swing Set
We ordered a swing set for our daughter. Delivery was prompt and the swing set is good quality we were also happy with the price we paid. At first the...
Conclusion
Reviews indicate TP Toys commonly resolves issues via rapid replacements and personalised support, which many customers value. Multiple buyers praise clear communication and specific staff assistance when parts are missing or products need replacing. However, there are recurring reports of product defects (cracks, poor fittings or rust) and some cases of slow or unsuccessful complaint resolution, particularly where courier damage or returns are involved. If you’re considering a purchase, document any damage, keep photos and order details, and contact customer support promptly; check item specifications and reviews for the specific product model before buying.