Reviews indicate TP Toys commonly resolves issues via rapid replacements and personalised support, which many customers value. Multiple buyers praise clear communication and specific staff assistance when parts are missing or products need replacing. However, there are recurring reports of product defects (cracks, poor fittings or rust) and some cases of slow or unsuccessful complaint resolution, particularly where courier damage or returns are involved. If you’re considering a purchase, document any damage, keep photos and order details, and contact customer support promptly; check item specifications and reviews for the specific product model before buying.
Examples from available reviews (Nov 2021 – Feb 2026).
Order arrived damaged and customer service failed to resolve replacement.
“I am left with a 8ft broken slide to dispose of.”
Issue resolved quickly with a replacement part dispatched promptly.
“Issue resolved and a replacement part sent out for delivery within 10 minutes of my e mail.”
Metal swing showed poor construction, rust and loose fittings quickly.
“has aleady started to show signs of rusting!!”
Missing parts were sent promptly next day after contacting customer service.
“Maks organised parts to be sent by courier which arrived the next day.”
Many customers report fast, helpful after‑sales support and quick replacements; a minority describe slow or unresolved case handling.
Several buyers cite good value for price on larger items; a small number feel the product quality does not match the cost.
Some reviewers found ordering straightforward, but others struggled with website sizing, returns and unclear processes.
Many products are described as sturdy and well made; there are repeated reports of cracks, missing parts or poor fittings.
Numerous reviews praise clear, timely communication and named staff assistance; a few cite slow email replies or no phone contact.
Most reviewers describe a positive purchase outcome driven by responsive service and successful replacements; some report unresolved cases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer service responded quickly and provided helpful video tutorials.
“responded to all my email queries within 2 minutes”
Chute is safe, sturdy, good quality and arrived quickly.
“she loves it and learned to use it very quickly.”
Staff were excellent and answered queries promptly throughout purchase.
“From first ordering the trampoline to having it delivered the staff were excellent.”
Workbench is outstandingly well made, finished and great for play.
“The quality of the construction is outstanding”
Product was excellent quality, reasonably priced and quickly delivered.
“item is of excellent quality, reasonably priced and delivery was very quick.”
Reviewer experienced fabulous customer service and recommends the company.
“Fabulous customer service 😊 would 100% recommend buying from this company again .”
Reviewer described the service as great.
“Great service!”
Thrilled with swing and customer service helped during delivery issue.
“customer service were fabulously helpful when there was a delivery issue!”
Beautifully designed product and customer service chased courier and resolved issue.
“the customer service team were absolutely amazing.”
TP responded quickly and updated the reviewer about delivery status.
“The speed of their responses was outstanding quite honestly!”
Company provided dimensions within 30 minutes and assisted with express delivery.
“I got detailed information within 30 minutes.”
Company communicated extremely well and delivered replacement quickly to Australia.
“communicated extremely well & offering many check ins along the way!”
Customer service resolved delivery issue and products are well made.
“Jackie at customer services was fantastic !”
Customer service proactively confirmed delivery after courier mix-up.
“Customer service amazing.”
Prompt confirmation and Bea in customer service quickly resolved a small issue.
“Bea from customer services sorted out without delay.”
Promised 48-hour delivery was delayed and multiple attempts required.
“48Hr Delivery Still hasnt arrived after 12days”
Order duplicated, charged twice and company demanded high return fee.
“My order was duplicated and I waa charged twice.”
Customer service sorted a courier mix-up and followed up successfully.
“Bea even followed up to make sure it had been delivered”
Mud kitchen and potting bench are popular and good quality, with many screws.
“Both are a great hit with my grandchildren.”
Online chat arranged replacement poles overnight with empathetic customer service.
“New poles arrived on an overnight delivery and the trampoline is great.”
Customer service arranged a replacement after transit damage.
“Fantastic customer service in getting a replacement”
Order arrived damaged and customer service failed to resolve replacement.
“I am left with a 8ft broken slide to dispose of.”
Team quickly resolved a trike issue and provided a replacement.
“What an amazing team.”
Reviewer experienced excellent and quick customer service and recommends.
“Great company, excellent and quick customer service.”
Reviewer observed declining product quality and limited support from company.
“TP Toys products are not what they once were,”
Customer service replied immediately and resolved a slight issue.
“after having a very slight issue i made contact and was immediately replied to.”
Missing parts were sent promptly next day after contacting customer service.
“Maks organised parts to be sent by courier which arrived the next day.”
Stitching issue resolved with same-day replacement and ongoing updates.
“replacement being agreed the same day”
Fraying edge reported and replaced promptly by customer service.
“Issue sorted straight away and replacement sent out.”
Issue resolved quickly with a replacement part dispatched promptly.
“Issue resolved and a replacement part sent out for delivery within 10 minutes of my e mail.”
Quick delivery and good quality swing received as described.
“Product (swing) of good quality and as described.”
Customer service was unhelpful and refund never received.
“Returning the cover I ordered was a complete nightmare.”
Multiple missing parts issues and slow email responses from customer service.
“there was just 1 large bolt that wasn't even a part for the swing I had bought.”
Company replaced a faulty Pikler triangle quickly under warranty.
“TP responded so quickly honoured the one year warranty despite it had overran and fully replaced the product.”
Customer service kept reviewer informed and kindly resolved the issue.
“I can’t fault the customer service.”
Customer service communication was brilliant and resolved return query promptly.
“Communication and support was brilliant by the customer service team in particular Jackie P.”
Excellent quality swing offering good value that the child loves.
“Excellent quality swing that should hopefully last a long time”
Quick reply and same-day replacement processed for cracked slide.
“had an instant reply and by mid afternoon a replacement order had been processed”
Metal swing showed poor construction, rust and loose fittings quickly.
“has aleady started to show signs of rusting!!”
Prompt delivery and highly responsive customer service resolved courier issue.
“they replied within 10 minutes at 8pm on a Sunday”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
TP Toys sells children’s play equipment — swings, slides, climbing frames and play tents — direct to consumers. Customers order online, and the company provides after‑sales support, warranty handling and replacement parts. This profile is intended for consumers comparing reviews of TP Toys before purchase.