Reviews indicate TP Toys commonly resolves issues via rapid replacements and personalised support, which many customers value. Multiple buyers praise clear communication and specific staff assistance when parts are missing or products need replacing. However, there are recurring reports of product defects (cracks, poor fittings or rust) and some cases of slow or unsuccessful complaint resolution, particularly where courier damage or returns are involved. If you’re considering a purchase, document any damage, keep photos and order details, and contact customer support promptly; check item specifications and reviews for the specific product model before buying.
Examples from available reviews (Nov 2021 – Feb 2026).
Order arrived damaged and customer service failed to resolve replacement.
“I am left with a 8ft broken slide to dispose of.”
Issue resolved quickly with a replacement part dispatched promptly.
“Issue resolved and a replacement part sent out for delivery within 10 minutes of my e mail.”
Metal swing showed poor construction, rust and loose fittings quickly.
“has aleady started to show signs of rusting!!”
Missing parts were sent promptly next day after contacting customer service.
“Maks organised parts to be sent by courier which arrived the next day.”
Many customers report fast, helpful after‑sales support and quick replacements; a minority describe slow or unresolved case handling.
Several buyers cite good value for price on larger items; a small number feel the product quality does not match the cost.
Some reviewers found ordering straightforward, but others struggled with website sizing, returns and unclear processes.
Many products are described as sturdy and well made; there are repeated reports of cracks, missing parts or poor fittings.
Numerous reviews praise clear, timely communication and named staff assistance; a few cite slow email replies or no phone contact.
Most reviewers describe a positive purchase outcome driven by responsive service and successful replacements; some report unresolved cases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Playing is part of every child's life. Unless he/she is sick they will be playing whether indoors or outdoors if they have no assignments. When we realized how precious playing was to our kids' development we decided to buy them some items for fun and to add flavor to their games. After consulting, we settled at TP Toys . We were confused about what to buy. They have a variety of products assigned to make kids happy. Considering our budget, we opted for a TP Water Fun Trolley, Spin Spiro Seesaw, Single Metal Swing and a TP Wavy Slide Body. The ordering process was easy and the customer care executive kept updating us on the progress. When the delivery came, everything was well packaged and we found everything intact. Installation was easy through the help of the customer care person. We are happy parents today, because the kids are happy about the items.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
TP Toys sells children’s play equipment — swings, slides, climbing frames and play tents — direct to consumers. Customers order online, and the company provides after‑sales support, warranty handling and replacement parts. This profile is intended for consumers comparing reviews of TP Toys before purchase.