Customers often praise Horace for how well the products work, how long the scents last, and the packaging. Many also mention fast delivery and responsive support. A few reports point to product residue, one difficult refund case, and occasional website errors. These isolated issues stand out against mostly positive feedback.
Examples from available reviews (Nov 2021 – Mar 2026).
Every purchased product was brilliant and highly recommendable.
“Every product that I've bought has been absolutely brilliant”
Amazing products and fast, helpful customer support resolved issue quickly.
“Products are amazing, smell and functionality check all boxes, i had a small issue with my order which i was helped with in 5 minutes after an email to customer support !”
Adverse reactions and a prolonged, frustrating refund process.
“Horace kept hassling me for batch numbers that they should already track internally at the point of dispatch.”
Deodorant smells great but leaves white residue on dark clothes.
“it leaves white residue marks on the front and underneath of dark clothes”
Reviewers often describe customer support as quick, helpful, and attentive after purchase. Several say staff fixed order problems through chat and email. One account describes a long refund dispute and requests for internal batch details.
Many customers call the range good value compared with higher-priced competitors. Several point to fair pricing for fragrances and skincare. Comments about value show up across different product types.
Many buyers mention easy ordering, quick delivery, and clear guidance on the website. A few say the online advice helped with skin concerns. One rare report notes a 403 forbidden error that blocked a purchase.
Most feedback highlights effective formulas, pleasant fragrances, and elegant packaging. Several customers report clearer skin, improved scalp condition, and better hydration after use. A small number mention product-specific issues, such as a deodorant leaving white residue.
Customers frequently mention clear, polite replies from chat and email teams. Some name staff members and praise quick corrections to billing or shipping details. One complaint describes repeated requests for batch numbers and a slow outcome.
Most reviews are strongly positive on quality, service, and value. A few low-star accounts create a sharp contrast with the typical experience. The result is a clear split between high satisfaction and occasional severe dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Products are practical, easy to use, and boost daily routine.
“They're practical, easy to use”
All received products, from fragrance to moisturiser, were excellent.
“Every product that I have received has been excellent”
Deodorant smells great but leaves white residue on dark clothes.
“it leaves white residue marks on the front and underneath of dark clothes”
Excellent customer service, highly recommended.
“Highly recommend for excellent customer service experience!”
Amazing products and fast, helpful customer support resolved issue quickly.
“Products are amazing, smell and functionality check all boxes, i had a small issue with my order which i was helped with in 5 minutes after an email to customer support !”
Oud Rose fragrance is stunning, gets compliments and lasts well.
“what a stunning fragrance!”
Every purchased product was brilliant and highly recommendable.
“Every product that I've bought has been absolutely brilliant”
Products across ranges meet or exceed expectations and are trustworthy.
“and all of them have either met my expectations or exceeded them.”
Great company with excellent customer care and popular scents.
“their customer care is excellent.”
Both fragrances are long-lasting and better priced than many designer brands.
“Also at £98 for 100ml they are cheaper and better priced than many other designer brands.”
High-quality range offering exceptional value compared to expensive brands.
“their price point offers exceptional value for money.”
Anti-dandruff product effectively cleared partner's scalp and beard flakes.
“his dandruff has cleared right up”
Elegant packaging and exceptional products at reasonable prices.
“I love the design of the packaging -it looks elegant, and high quality”
Favoured skincare brand due to great products, delivery and website.
“Genuinely my favourite and go to for skincare.”
Products, especially cleanser and serum, perform well and offer good value.
“The Purifying Face Cleanser and Hyaluronic Acid and Panthenol Serum in particular are amazing.”
First experience had good service and a pleasant-smelling soap.
“Good service and the soap smells lovely.”
High quality products and attentive customer service when trying a new brand.
“the products are high quality and the customer service team are on point.”
Tried after seeing advert and was very impressed by product.
“very impressed - great product.”
Chic, effective products offered at fair prices with good communication.
“Love that Horace makes really great working, chic looking, products, at fair prices!”
Top quality products paired with fantastic customer service.
“Top quality products,fantastic customer service.”
Very positive purchase experience with excellent products and quick delivery.
“All products are stunning.”
Impressed by product range, good prices, quick delivery.
“I was especially impressed with the prices and quality of products on offer.”
Products are mostly natural and deliver visible, non-greasy results.
“Non heavy, non greasy.”
Products suit very sensitive skin and show noticeable improvement.
“Really nice products that don’t upset my very sensitive skin.”
Adverse reactions and a prolonged, frustrating refund process.
“Horace kept hassling me for batch numbers that they should already track internally at the point of dispatch.”
Online chat quickly fixed billing and shipping address issue.
“Online chat was quick, efficient, helpful, corrected the issue and Mohammed was very pleasant.”
Cannot purchase due to a 403 forbidden website error.
“forbidden 403 error”
Customer service was understanding and ensured satisfaction after purchase.
“The customer service with everyone on the Horace team was amazing!”
Excellent customer service, good range, fair prices and speedy delivery.
“Excellent customer service and support, great range of products, very good prices and first class speedy delivery.”
Very positive about multiple products, especially body washes and serum.
“Absolutely love Horace and all of the products I have used thus far!”
Customer service was patient and helpful during purchase decision.
“The customer service was amazing”
Products work well and the service is great over a year.
“Fantastic products that work along with great service.”
Natural body wash nourishes skin and fragrance performs well.
“the ingredients are natural, and my skin is more nourished”
Consistently excellent service and product quality both online and in-store.
“Five star experience as always at Horace have it be online or in store”
Website advice and recommended products resolved dry, sore facial skin.
“having used the advice and suggested products on the website, this has completely changed for the better.”
Pomade delivers firm hold without stickiness, solving previous styling issues.
“Hold is very firm with out making my hair feel sticky or like there is anything in it.”
Extremely positive experience; every product tried was enjoyable.
“Can’t recommend Horace highly enough.”
Found Horace preferable to alternatives due to products and service.
“Tried a few alternatives before finding Horace.”
Liked face products' effectiveness and reasonable pricing with quick delivery.
“I love the products from Horace”
Very satisfied with organic product quality and loyalty formed.
“Unbelievably good quality organic products for men.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Horace is a grooming and skincare brand that makes and sells fragrances, face and body care, and hair styling products. It runs an online store and supplies selected physical retailers. Product pages list ingredients, sizes, and how to use each item. Horace offers support through online chat, email, and help pages. The website also posts shipping options and return policies.