Reviewers most often highlight product performance and helpful customer support: many mention effective body washes, serums and styling products alongside prompt chat or in‑store assistance. Several customers note natural ingredients and visible results, and multiple reviews praise fast delivery and considerate staff. There are a few recurring issues: isolated site errors during purchase and one detailed complaint about a difficult refund process and requests for batch information. For shoppers, the reviews suggest strong product satisfaction and responsive support overall, but consider checking return/refund terms and confirming site functionality before purchasing.
Examples from available reviews (Nov 2021 – Feb 2026).
Adverse reactions and a prolonged, frustrating refund process.
“Horace kept hassling me for batch numbers that they should already track internally at the point of dispatch.”
Very positive purchase experience with excellent products and quick delivery.
“All products are stunning.”
Online chat quickly fixed billing and shipping address issue.
“Online chat was quick, efficient, helpful, corrected the issue and Mohammed was very pleasant.”
Pomade delivers firm hold without stickiness, solving previous styling issues.
“Hold is very firm with out making my hair feel sticky or like there is anything in it.”
Delivery, in‑store assistance and staff helpfulness are commonly praised; one review reports a prolonged, frustrating refund interaction.
A small number of reviewers explicitly note reasonable prices and offers, but price comments are limited across the sample.
Website and ordering generally work, with examples of helpful site guidance and one unresolved purchase error reported by a reviewer.
Many reviewers report good performance, natural ingredients and lasting effects across washes, serums and pomades; one adverse reaction noted.
Customer support, online chat and in‑store assistance are frequently described as prompt and helpful; a single reviewer found refund communication poor.
Most reviewers state high satisfaction and repeat purchases; isolated negative experiences revolve around refunds or ordering errors.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Products are practical, easy to use, and boost daily routine.
“They're practical, easy to use”
All received products, from fragrance to moisturiser, were excellent.
“Every product that I have received has been excellent”
Deodorant smells great but leaves white residue on dark clothes.
“it leaves white residue marks on the front and underneath of dark clothes”
Excellent customer service, highly recommended.
“Highly recommend for excellent customer service experience!”
Amazing products and fast, helpful customer support resolved issue quickly.
“Products are amazing, smell and functionality check all boxes, i had a small issue with my order which i was helped with in 5 minutes after an email to customer support !”
Oud Rose fragrance is stunning, gets compliments and lasts well.
“what a stunning fragrance!”
Every purchased product was brilliant and highly recommendable.
“Every product that I've bought has been absolutely brilliant”
Products across ranges meet or exceed expectations and are trustworthy.
“and all of them have either met my expectations or exceeded them.”
Great company with excellent customer care and popular scents.
“their customer care is excellent.”
Both fragrances are long-lasting and better priced than many designer brands.
“Also at £98 for 100ml they are cheaper and better priced than many other designer brands.”
High-quality range offering exceptional value compared to expensive brands.
“their price point offers exceptional value for money.”
Anti-dandruff product effectively cleared partner's scalp and beard flakes.
“his dandruff has cleared right up”
Elegant packaging and exceptional products at reasonable prices.
“I love the design of the packaging -it looks elegant, and high quality”
Favoured skincare brand due to great products, delivery and website.
“Genuinely my favourite and go to for skincare.”
Products, especially cleanser and serum, perform well and offer good value.
“The Purifying Face Cleanser and Hyaluronic Acid and Panthenol Serum in particular are amazing.”
First experience had good service and a pleasant-smelling soap.
“Good service and the soap smells lovely.”
High quality products and attentive customer service when trying a new brand.
“the products are high quality and the customer service team are on point.”
Tried after seeing advert and was very impressed by product.
“very impressed - great product.”
Chic, effective products offered at fair prices with good communication.
“Love that Horace makes really great working, chic looking, products, at fair prices!”
Top quality products paired with fantastic customer service.
“Top quality products,fantastic customer service.”
Very positive purchase experience with excellent products and quick delivery.
“All products are stunning.”
Impressed by product range, good prices, quick delivery.
“I was especially impressed with the prices and quality of products on offer.”
Products are mostly natural and deliver visible, non-greasy results.
“Non heavy, non greasy.”
Products suit very sensitive skin and show noticeable improvement.
“Really nice products that don’t upset my very sensitive skin.”
Adverse reactions and a prolonged, frustrating refund process.
“Horace kept hassling me for batch numbers that they should already track internally at the point of dispatch.”
Online chat quickly fixed billing and shipping address issue.
“Online chat was quick, efficient, helpful, corrected the issue and Mohammed was very pleasant.”
Cannot purchase due to a 403 forbidden website error.
“forbidden 403 error”
Customer service was understanding and ensured satisfaction after purchase.
“The customer service with everyone on the Horace team was amazing!”
Excellent customer service, good range, fair prices and speedy delivery.
“Excellent customer service and support, great range of products, very good prices and first class speedy delivery.”
Very positive about multiple products, especially body washes and serum.
“Absolutely love Horace and all of the products I have used thus far!”
Customer service was patient and helpful during purchase decision.
“The customer service was amazing”
Products work well and the service is great over a year.
“Fantastic products that work along with great service.”
Natural body wash nourishes skin and fragrance performs well.
“the ingredients are natural, and my skin is more nourished”
Consistently excellent service and product quality both online and in-store.
“Five star experience as always at Horace have it be online or in store”
Website advice and recommended products resolved dry, sore facial skin.
“having used the advice and suggested products on the website, this has completely changed for the better.”
Pomade delivers firm hold without stickiness, solving previous styling issues.
“Hold is very firm with out making my hair feel sticky or like there is anything in it.”
Extremely positive experience; every product tried was enjoyable.
“Can’t recommend Horace highly enough.”
Found Horace preferable to alternatives due to products and service.
“Tried a few alternatives before finding Horace.”
Liked face products' effectiveness and reasonable pricing with quick delivery.
“I love the products from Horace”
Very satisfied with organic product quality and loyalty formed.
“Unbelievably good quality organic products for men.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Horace is a consumer personal‑care brand offering grooming, skincare and fragrance products through an online store and physical retail outlets. The company positions itself on everyday grooming essentials and direct‑to‑consumer sales channels. Information here summarises user reviews to help shoppers evaluate product performance, service and buying experience.