Reviews Analysed
21
We Collect & Analyse Reviews
Horace
Experiences & Reviews
Horace is a consumer personal‑care brand offering grooming, skincare and fragrance products through an online store and physical retail outlets. The company positions itself on everyday grooming essentials and direct‑to‑consumer sales channels. Information here summarises user reviews to help shoppers evaluate product performance, service and buying experience.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
24d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Delivery, in‑store assistance and staff helpfulness are commonly praised; one review reports a prolonged, frustrating refund interaction.
Share
Strong
21%
💰
Value for money
A small number of reviewers explicitly note reasonable prices and offers, but price comments are limited across the sample.
Share
Mixed
6%
⚡
User experience
Website and ordering generally work, with examples of helpful site guidance and one unresolved purchase error reported by a reviewer.
Share
Mixed
4%
🔧
Product quality
Many reviewers report good performance, natural ingredients and lasting effects across washes, serums and pomades; one adverse reaction noted.
Share
Strong
24%
📞
Communication
Customer support, online chat and in‑store assistance are frequently described as prompt and helpful; a single reviewer found refund communication poor.
Share
Strong
16%
⭐
Overall experience
Most reviewers state high satisfaction and repeat purchases; isolated negative experiences revolve around refunds or ordering errors.
Share
Strong
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Frustrating experience – refund made unnecessarily difficult
"I had an adverse reaction to two Horace products, which meant they weren’t fit for purpose. The products themselves weren’t particularly impressive, b..."
Tim Bradley
Trustpilot
Sep 30, 2025
Featured for: Negative: refund and product issues
My favourite grooming products 😊
"My favourite grooming products 😊 I bought the sea fennel roll on, mattifying moisturiser, pomade wax and face wash. All products are stunning. Feel an..."
Christopher Rock
Trustpilot
Sep 30, 2025
Featured for: Positive: quick delivery, strong customer service
Great Customer Service!
"The website (in English) kept switching billing and shipping addresses. Online chat was quick, effici..."
Kyle A.
Trustpilot
Sep 30, 2025
Featured for: Mixed: website issue resolved via chat
Where tf has this hair pomade been all…
"Where tf has this hair pomade been all my life!? Honestly, the minute I tried this product I threw all other hair style products out. I have straight..."
Salik
Trustpilot
Sep 30, 2025
Featured for: Positive: product-specific pomade praise
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Christopher Rock
trustpilot.com
Sep 30, 2025
My favourite grooming products 😊
My favourite grooming products 😊 I bought the sea fennel roll on, mattifying moisturiser, pomade wax and face wash. All products are stunning. Feel an...
M
Matthew Futcher
trustpilot.com
Sep 30, 2025
A fantastic range of products for all…
A fantastic range of products for all skin concerns. I was especially impressed with the prices and quality of products on...
M
Manish Vaghela
trustpilot.com
Sep 30, 2025
Over 90% natural mens only range with positive results.
I like that they are the are around 90% or more natural and that their products actually give visible results after a month or two, some even shorter...
A
Adam Cable
trustpilot.com
Sep 30, 2025
Impressed!
Ordered one of the face kits after seeing lots of their social media campaigns. I was initially sceptical but so far I’ve been very impressed. Really...
T
Tim Bradley
trustpilot.com
Sep 30, 2025
Frustrating experience – refund made unnecessarily difficult
I had an adverse reaction to two Horace products, which meant they weren’t fit for purpose. The products themselves weren’t particularly impressive, b...
K
Kyle A.
trustpilot.com
Sep 30, 2025
Great Customer Service!
The website (in English) kept switching billing and shipping addresses. Online chat was quick, effici...
J
Jason Skilton
trustpilot.com
Sep 30, 2025
love your products but for some reason…
love your products but for some reason its saying forbidden 403 error or something like that so I can't p...
B
Brian
trustpilot.com
Sep 30, 2025
Great customer experience! 😀
The customer service with everyone on the Horace team was amazing! I recently made my first purchase with them and they made sure I was completely sat...
D
David Hopkins
trustpilot.com
Sep 30, 2025
Excellent customer service and support
Excellent customer service and support, great range of products, very good prices and first class speedy delivery. My f...
M
Mike Williams
trustpilot.com
Sep 30, 2025
Absolutely love Horace!
Absolutely love Horace and all of the products I have used thus far! Their body washes are my favorite...
L
Lynn
trustpilot.com
Sep 30, 2025
Amazing Customer Service
The customer service was amazing and the team was pati...
S
Spencer
trustpilot.com
Sep 30, 2025
Fantastic products that work along with…
Fantastic products that work along with great serv...
K
K.E.
trustpilot.com
Sep 30, 2025
Second to none for body wash!
Second to none when it comes to body wash for me: the ingredients are natural, and my skin is more nourished - especially during the drier winter mont...
J
Joshua Warburton
trustpilot.com
Sep 30, 2025
Five star experience as always at…
Five star experience as always at Horace have it be online or in store the consistency of the way they make you feel like a va...
L
Lee Wood
trustpilot.com
Sep 30, 2025
Really pleased with every product I’ve…
Really pleased with every product I’ve used with Horace. My face was really dry and sore but, having used the advice and suggested pro...
S
Salik
trustpilot.com
Sep 30, 2025
Where tf has this hair pomade been all…
Where tf has this hair pomade been all my life!? Honestly, the minute I tried this product I threw all other hair style products out. I have straight...
R
Ryan
trustpilot.com
Sep 30, 2025
Can’t recommend Horace highly enough
Can’t recommend Horace highly enough. E...
H
Hamish
trustpilot.com
Sep 30, 2025
Tried a few alternatives - Horace beats them all.
Tried a few alternatives before finding Horace. great products,...
D
Darren
trustpilot.com
Sep 30, 2025
I love the products from Horace
I love the products from Horace. I used the face wash, face scrub and the face moisturisers and they are g...
D
David Brown
trustpilot.com
Sep 30, 2025
Unbelievably good quality organic…
Unbelievably good quality organic products for men. I’ve been using Horace f...
Conclusion
Reviewers most often highlight product performance and helpful customer support: many mention effective body washes, serums and styling products alongside prompt chat or in‑store assistance. Several customers note natural ingredients and visible results, and multiple reviews praise fast delivery and considerate staff. There are a few recurring issues: isolated site errors during purchase and one detailed complaint about a difficult refund process and requests for batch information. For shoppers, the reviews suggest strong product satisfaction and responsive support overall, but consider checking return/refund terms and confirming site functionality before purchasing.