Many reviewers mention quick shipping and well-packed orders for batteries and phones. A large group describes paying for orders that never arrived, with customer contact channels going silent. Several customers say the company stopped trading while the website stayed online. Fewer reviews mention product-fit or component problems, such as uncomfortable aids or a missing battery.
Examples from available reviews (Feb 2019 – Feb 2026).
Faulty hearing aid returned but refund request ignored.
“Have ignored my emails leaving me £1100 out of pocket .”
Company ceased trading and website closed for new orders.
“website has closed for any new orders.”
Reviewer reports excellent delivery speed from company.
“Excellent speed of delivery”
Hearing aids were uncomfortable and ineffective, and refund requests ignored.
“hearing aids are to big uncomfortable and can’t hear anything”
Many reviews describe orders not arriving after payment, along with phone lines that do not connect. Several customers say emails went unanswered and voicemail boxes were full when they tried to chase orders or refunds. A smaller number report quick, dependable delivery and simple returns.
Multiple reviewers say they lost money because goods or warranty replacements never turned up. Some describe refunds for faulty items that were delayed or ignored. Others report instant refunds and smooth exchanges.
Several customers say the website stayed active even after the company stopped trading, which led to confusion when ordering. Positive comments point to easy ordering and fast delivery for small items such as batteries and phones. Mentions of sizing or weight issues appear but are less common.
Some reviews mention hearing aids that felt uncomfortable or did not work well, and at least one report notes a missing battery from a new pack. Other reviewers describe clearer hearing after being fitted with upgraded processors. Product issues show up less often than service problems, but they include both fit and missing components.
Many reviewers say calls and emails got no reply, and automated numbers came up as discontinued. Some positive reviews describe first-class service and helpful responses. Negative accounts often mention voicemail boxes being full.
Reviews split sharply between many low ratings about non-delivery and no responses, and many high ratings praising fast, accurate dispatch. Several complainants say the company stopped trading while their order was in progress. Fewer reviews focus only on how the products performed rather than service issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Hearing aids were uncomfortable and ineffective, and refund requests ignored.
“hearing aids are to big uncomfortable and can’t hear anything”
Aids were too large and customer service refused straightforward return.
“They have refused to give me their return address and process”
Paid for faster shipping but item not received and no response.
“customer svc # just hangs up & emails are unanswered.”
Customer waited for warranty replacement but service was unhelpful.
“All I need is a replacement as still under warranty.”
Order not delivered and refund requests ignored by company.
“Ordered hearing parts in August 24 Not delivered”
Faulty hearing aid returned but refund request ignored.
“Have ignored my emails leaving me £1100 out of pocket .”
Money taken but batteries not delivered and emails unanswered.
“Still waiting for delivery 5 wks later and heard nothing from them”
Payment taken but goods never delivered and no responses.
“Money was taken from my account but the goods were never delivered.”
I never received my order from this company.
“I never received my order”
Order overdue and unfulfilled with no customer contact available.
“both phone lines are out of action”
Paid for order but item not received and no effective response.
“UK Website tel numbers `No Longer in Service”
Order paid but not delivered and contact numbers disconnected.
“No delivery. Phone numbers out of action”
Order confirmed but still undelivered and phone lines discontinued.
“all numbers come up as discontinued”
Order paid but not received and contact attempts unsuccessful.
“Both lines out of service.”
Website remains active despite company no longer trading.
“Avoid website left up NO LONGER TRADING”
Charged for part not received and refund delayed.
“so far all I have received back is there working on it??”
Ordered product not received and seller unresponsive to enquiries.
“I have not received my order.”
Ordered hearing aids but delivery delayed and contact numbers out.
“the number is out of service.”
Company ceased trading and website closed for new orders.
“website has closed for any new orders.”
Order unacknowledged and calls and emails ignored, voicemail full.
“I have not received any response to my calls or emails to chase them.”
Placed order end of September then informed company no longer trading.
“you are no longer trading”
Order not delivered and customer service voicemail is full.
“If I could leave no stars I would”
Bought faulty hearing aids and company ceased trading.
“ceased trading on 25 September 2024.”
Excellent service with very fast postage.
“Excellent, very fast post. Thank you.”
Company charges before ordering and failed to disclose stock delays.
“delivery in 3 or 5 days...which become 3 weeks!”
I lost my hearing for 3.5 years, but it didn't stop me from doing anything I wanted to do. One day I heard the web address for Hearing Direct Clinic on the radio, so I googled it. That was when I discovered technology had moved on, since my last visit to my local clinic. With the help of Patricia I have been fitted with sound processors that are better than ever before, because they're smaller and were built especially to fit me. It has changed my life. Going out for a walk is great because things are much clearer now. I can even converse in a busy café.
Phones arrived promptly and were well packed.
“Phones received promptly and well packed.”
Reviewer reports excellent delivery speed from company.
“Excellent speed of delivery”
Good service but product sizes inadequate for larger ears.
“Always very good service from Hearing Direct.”
Asking if a 3 pin plug extension lead of about five metres is available.
“Can you supply a 3 pin plug extension lead for this phone approx 5 metres ?”
Speedy service and everything arrived as expected.
“Excellent speedy service everything was spot-on couldn't ask for better. Thank you so much.”
Order arrived on time and was correctly packed.
“Order arrived correctly packed and on time.”
Batteries received very quickly and reviewer will use company again.
“Batteries received in double quick time.”
Product satisfactory but earphones could be lighter.
“earphones could be a bit lighter”
Long-term customer reports goods always arrive very quickly.
“Goods always arrive very quickly”
Consistently prompt delivery and well packaged items.
“Prompt delivery and well packaged, as always..”
Company provided excellent service and promptly refunded unsuitable aids.
“The company refunded my payment immediately and without quibble.”
Company charges then orders from supplier and hides stock issues.
“Takes the money then orders the phone from his supplier”
Product was excellent and arrived on time.
“Excellent product. Arrived on time.”
Customer praises first-class service and prompt delivery.
“Customer Service is first class”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hearing Direct is an online retailer focused on hearing and assistive listening products. The range typically includes hearing aids, hearing-aid batteries and domes, amplified phones, and cleaning and care accessories. It also sells replacement parts like receiver tubes and battery packs, alongside consumer audio items such as earphones. Customers order through the website, where listings and postage options are shown.