Reviews Analysed
21
We Collect & Analyse Reviews
Hearing Direct
Experiences & Reviews
Hearing Direct is an online retailer and clinic network specialising in hearing aids, consumables and accessories. The business offers e‑commerce sales of hearing aid devices, parts (batteries, domes, filters) and in‑clinic fittings or consultations. Consumers researching Hearing Direct often look for product availability, aftercare, refunds and contact options. This summary is intended to help shoppers evaluate recent customer feedback before purchasing or arranging a clinic visit.
Overview & Key Metrics
Positive Sentiment
5%
Latest Review
11d
Overall Rating
1.3
Our Analysis
🎯
Service quality
Most reviews describe delayed or undelivered orders, unresolved refund requests and limited aftercare; one review praises an in‑clinic fitting.
Share
Weak
27%
💰
Value for money
Multiple reviewers report money taken without receiving goods or refunds; one mentions previously lower prices via other sellers.
Share
Weak
15%
⚡
User experience
One reviewer reports substantially improved hearing after a clinic fitting; another notes difficulty buying spare parts online and extra audiologist steps.
Share
Mixed
3%
🔧
Product quality
A few reviewers report faulty aids or accessories (chargers); one reviewer reports modern, well‑fitting sound processors improving daily life.
Share
Weak
5%
📞
Communication
Frequent complaints about unanswered emails, automated replies, discontinued phone lines and lack of follow‑up on orders or refunds.
Share
Weak
21%
⭐
Overall experience
The majority of reviews report negative overall experiences citing non‑delivery, missing refunds and poor contact; one review is strongly positive.
Share
Weak
29%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
In the Ear
"I lost my hearing for 3.5 years, but it didn't stop me from doing anything I wanted to do. One day I heard the web address for Hearing Direct Clinic on the radio, so I googled it. That was when I discovered technology had moved on, since my last visit to my local clinic. With the help of Patricia I have been fitted with sound processors that are better than ever before, because they're smaller and were built especially to fit me. It has changed my life. Going out for a walk is great because things are much clearer now. I can even converse in a busy café.
"
Smith
Collected.reviews
Nov 30, 2021
Featured for: Positive fitting and product quality
Do not buy from this scam company
"If I could rate no stars I would . Do not order from this company. They gave me a faulty aid. I sent the item back within 30 days and t..."
Carol
Trustpilot
Sep 30, 2025
Featured for: Faulty aid; refund ignored complaint
None delivery and no communication
"An order placed on 1st October is now a month overdue with no explanation and is still shown as 'unfulfilled' on my accou..."
Charles
Trustpilot
Sep 30, 2025
Featured for: Non-delivery and no communication
BEWARE! Leave site alone...
"Ordered Signia Click domes for elderly Father on 25Sept 2024, paid £15.18. Not received to date. Emailed Hearing Direct 8Oct and received auto reply t..."
Karen
Trustpilot
Sep 30, 2025
Featured for: Payment taken; auto-reply, no response
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mrs Joanne Hewer
trustpilot.com
Sep 30, 2025
Needing help
I have contacted them twice regarding a charger not working properly. It happened a couple of months ago and had to send the whole parcel back which l...
H
Harold Booth
trustpilot.com
Sep 30, 2025
Give this a miss
Ordered hearing parts in August 24 Not delivered and a number of req...
C
Carol
trustpilot.com
Sep 30, 2025
Do not buy from this scam company
If I could rate no stars I would . Do not order from this company. They gave me a faulty aid. I sent the item back within 30 days and t...
S
Stuart Rogers
trustpilot.com
Sep 30, 2025
No delivery, no explanation
Ordered batteries on 1st October and money was taken out of my account the same day. Still waiting for delivery 5 wks later and heard nothing from the...
D
Dag Gundersen
trustpilot.com
Sep 30, 2025
Beware of this company
Beware of this company. I ordered goods from this company, Money was taken from my account but the...
A
Ann Moody
trustpilot.com
Sep 30, 2025
I never received my order
...
C
Charles
trustpilot.com
Sep 30, 2025
None delivery and no communication
An order placed on 1st October is now a month overdue with no explanation and is still shown as 'unfulfilled' on my accou...
K
Karen
trustpilot.com
Sep 30, 2025
BEWARE! Leave site alone...
Ordered Signia Click domes for elderly Father on 25Sept 2024, paid £15.18. Not received to date. Emailed Hearing Direct 8Oct and received auto reply t...
C
Clennell Collingwood
trustpilot.com
Sep 30, 2025
Order placed, not delivered
Order placed, acknowledged and money taken. No delivery. Phone numbers out of action and chasing...
J
June Walker
trustpilot.com
Sep 30, 2025
Appalling service!
On the 1st October I placed an order with Hearing Direct which was confirmed. I am still waiting for this order. I am unable to contact the Company te...
M
MrsPatriciaRead
trustpilot.com
Sep 30, 2025
Beware!
Order placed online 8th October 2024. Money immediately left my bank account. Nothing arrived by 21st October. Two emails sent and automated replies r...
S
SpoozyDoozy
trustpilot.com
Sep 30, 2025
Avoid website left up NO LONGER TRADING
Avoid website left...
j
john perez
trustpilot.com
Sep 30, 2025
ordered a receiving wire for my Widex…
ordered a receiving wire for my Widex hearing aid and was charged $82.04 on my credit card 9/02/24 never received, finally I e-mailed about...
J
Joseph McElroy
trustpilot.com
Sep 30, 2025
Non receipt of order and no resolution …
I placed an order on 9/24/24 and have not received my order. They have been unresponsive to two inquiries. I was not...
D
David Bevan
trustpilot.com
Sep 30, 2025
This should be no stars
This should be no stars. Ordered a set of hearing aids almost a month ago. I was contacted by the company who said the order would take 2 weeks. Still...
N
Nicholas Procter
trustpilot.com
Sep 30, 2025
Company ceased trading
Wrote to the listed Director this morning about the company ceasing trading. Pleased to say the...
P
Parviz Ahmadi
trustpilot.com
Sep 30, 2025
Dont buy from them!
I ordered the Signia Silk Charge&Go 3IX Digital Hearing Aid for £711.00 on September 24, 2024. Since placing the order, I have not receive...
S
Sara Greenfield Carpenter
trustpilot.com
Sep 30, 2025
I placed an oyat the end of September…
I placed an oyat the end of September tried calling and emailing for confir...
B
Bob Gibb
trustpilot.com
Sep 30, 2025
If I could leave no stars I would
If I could leave no stars I would. Ordered some wax filters 11 days ago. 48hrs tracked delivery, no tracking number, no delivery, no one answering the...
M
Michael Hudson
trustpilot.com
Sep 30, 2025
Company ceased trading in September
Bought some hearing aids from this company. They are faulty. Turned up at their addre...
Conclusion
Recent reviews for Hearing Direct show a split between a single positive in‑clinic fitting experience and many reports of order failures and communication breakdowns. Numerous customers report orders not arriving, payments taken without timely refunds, automated replies and discontinued phone lines. A small number of reviews describe faulty items (chargers or hearing aids) and unresolved refund processes. If you plan to buy, check payment protections (PayPal/credit card), confirm order tracking before accepting, and verify current contact details or trading status. For clinical fittings, consider requesting written confirmation of aftercare and warranty handling in advance.