Reviews Analysed
21
We Collect & Analyse Reviews
Hawes & Curtis
Experiences & Reviews
Hawes & Curtis is a UK clothing retailer specialising in shirts, suits and accessories. The business sells through an e-commerce site and a network of physical stores, offering in-person sales assistance and alterations at some locations.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
19d
Overall Rating
2.4
Our Analysis
🎯
Service quality
Reviews show frequent problems with delivery, exchanges and returns: many customers report rigid policies and unresolved issues, though some store staff and individual agents receive praise.
Share
Weak
25%
💰
Value for money
Some customers note discounts and competitive pricing; others cite extra delivery charges, costly return postage or poor value when items fail or arrive late.
Share
Mixed
7%
⚡
User experience
Limited data: a few shoppers praise the website and in-store fitting experience, while others describe delivery problems or ordering inconveniences.
Share
Mixed
5%
🔧
Product quality
Several reviewers praise well-made shirts, shoes and tailoring; a substantial minority report durability issues, bad odour, seam failures and inconsistent sizing.
Share
Mixed
15%
📞
Communication
Many customers describe poor responses from support (ignored emails, unhelpful chatbot, slow or cut-off calls); others single out helpful named staff in stores or service teams.
Share
Weak
22%
⭐
Overall experience
Overall sentiment is polarised: positive experiences around in-store service and specific purchases contrast with numerous reports of poor post-sale support and product problems.
Share
Weak
26%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
smart casual shirts
"I can't even express how excited I was when your delivery arrived. Such well made, adorable shirts, the sizing is amazing, the shirts fit so very well. I have been buying shirts from all sorts of online stores for years and I have never been so happy about the quality of the product like I’m. The material is also very soft and easy to clean . I am very impressed with the quality and pricing of your clothing. And I am not easy to impress. Thank you again for providing such great customer service and fantastic clothing. I can't wait to order more!"
Jorge Walter
Collected.reviews
Nov 22, 2021
Featured for: Positive product quality and customer service
Ordered over £500 worth of clothing to…
"Ordered over £500 worth of clothing to take with me on holiday and paid extra for a next day delivery. unfortunately H&W use a cheap rubbish delivery..."
Danniel Destiny
Trustpilot
Sep 30, 2025
Featured for: Paid extra; next-day delivery failed
Appalling customer service from a once-great brand
"Hawes & Curtis trades on the heritage of Messrs Hawes and Curtis, who would be turning in their graves if they could see what this once great company..."
Lamcat Design & Consulting
Trustpilot
Sep 30, 2025
Featured for: Detailed customer service and payment failures
Very poor quality
"Very poor quality! I bought four shirts and within six months, three of the shirts had ripped at the seams - two on the cuff and one down the side. I..."
AB
Trustpilot
Sep 30, 2025
Featured for: Shirts ripped; return refused
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
Danniel Destiny
trustpilot.com
Sep 30, 2025
Ordered over £500 worth of clothing to…
Ordered over £500 worth of clothing to take with me on holiday and paid extra for a next day delivery. unfortunately H&W use a cheap rubbish delivery...
S
Susan. Huddersfield
trustpilot.com
Sep 30, 2025
Great clothes.
I'd never ordered from this company before, but my query was responded to quickly and all was fine. Love the website. Great range of dresses. I purcha...
A
Andrea B
trustpilot.com
Sep 30, 2025
Rip off postage
Just had to return a blouse and not happy ..all in all I’ve paid £8 in postage for nothing the sizing was completely off the mark and w...
S
Suzanne Lindsley
trustpilot.com
Sep 30, 2025
Inflexible
I decided that the fitted white double cuff shirt I had bought was a bit too snug. I asked if I could exchange it for the next size up a couple of wee...
L
Leonard
trustpilot.com
Sep 30, 2025
A shopping experience that leaves you wanting more.
Firstly, what did I buy? An exquisite pair of suede trainers made in Portugal, not in Asia. Secondly, I received them in no time. Thirdly, H&C did...
D
Daniel
trustpilot.com
Sep 30, 2025
Poor quality monk shoes and disappointing customer service
Purchased monk shoes a few months ago, and due to very soft leather in toe cap and seemingly no stiffeners, it developed a crease on the very tip of t...
P
Paranjothi Sanjeevi
trustpilot.com
Sep 30, 2025
I placed an order to be delivered on…
I placed an order to be delivered on the 2nd to an airbnb. The order wasn't delivered till the 4th. When I called for the order to be replaced or refu...
L
Lamcat Design & Consulting
trustpilot.com
Sep 30, 2025
Appalling customer service from a once-great brand
Hawes & Curtis trades on the heritage of Messrs Hawes and Curtis, who would be turning in their graves if they could see what this once great company...
R
Rubab Ashiq
trustpilot.com
Sep 30, 2025
Very bad customer service
Very bad customer service. I lost my parcel and they were so rude to not accommodate any request. Updated after the response: there was no offer to he...
M
MICHELE RADICCHIO
trustpilot.com
Sep 30, 2025
Scam
Scam – Avoid at All Costs! Hawes & Curtis sold me the wrong size shirt, refused my return, ignored...
N
Nicky
trustpilot.com
Sep 30, 2025
AVOID
Just awful service from order to issue. Not buying from here at all a...
J
J Smith
trustpilot.com
Sep 30, 2025
Tremendous Service from Shuma
Tremendous support from Shuma when the shirt I ordered was out of stock, and a replacement...
K
Kyle Armstrong
trustpilot.com
Sep 30, 2025
Leroy was a great sales assistant who…
Leroy was a great sales assistant who helped me pick nice shirts for my corporate job. It can be really difficult for an 18 year old like me to find...
A
Al
trustpilot.com
Sep 30, 2025
If you are alternative/tattooed or look…
If you are alternative/tattooed or look slightly ‘different’, do NOT visit this store. They do not welcome custome...
A
Alex
trustpilot.com
Sep 30, 2025
Shirt and tie stinky
The shirt and tie I ordered absolutely stunk. Actually made the wh...
H
Hazem Saleh
trustpilot.com
Sep 30, 2025
I ordered ealier 2-3 orders of non-iron…
I ordered ealier 2-3 orders of non-iron shirts and was thrilied by the quality of the shirts to the level all my friends ordered seeing the quality. T...
D
Dear Mr Martin
trustpilot.com
Sep 30, 2025
Great Service, Great Clothes.
Due to my own clumsiness I ordered the same item twice thanks to Hawes and Curtis customer service assistant Madalina my dilemma was solved instantly,...
G
Guy024
trustpilot.com
Sep 30, 2025
Great service at Westfield Stratford store
Visited Stratford store in April for initial enquiry regarding buying seven suits, two dads and five groomsmen, at my son's wedding in August. We were...
K
Kevin Melling
trustpilot.com
Sep 30, 2025
Rags
Worn a polo shirt once to a restaurant, literally fallen to pieces but as it’s outside...
A
AB
trustpilot.com
Sep 30, 2025
Very poor quality
Very poor quality! I bought four shirts and within six months, three of the shirts had ripped at the seams - two on the cuff and one down the side. I...
Conclusion
The supplied reviews present a mixed picture. Many customers praise in-store staff, tailoring help and some individual resolution of ordering errors, with positive notes on certain shirts, suits and shoes. However, a substantial number of reviews report delivery failures, strict 28‑day return enforcement, unhelpful support interactions and product durability or odour problems. If you are considering Hawes & Curtis, check the returns and delivery terms before ordering, consider buying in-store where staff assistance is praised, and inspect items promptly on arrival to raise any issues early.