Reviewers often single out store staff and in-person tailoring for praise. Many also describe failed deliveries, slow refunds, and after-sales support that doesn’t help. Product feedback is split between well-made suits and repeated shirt problems. Communication issues come up around dispatch updates, out-of-stock notices, and email threads that go in circles.
Examples from available reviews (Nov 2021 – Mar 2026).
Craig provided patient measuring and helpful product advice for my suit.
“real good old fashioned customer service”
Shirts had excellent fit, fabric and craftsmanship exceeding expectations.
“fit, fabric quality, and overall finish are top-notch.”
Cheaply made men's shirts with falling-apart stitching and torn fabric.
“Stitching fell apart, fabric tore apart.”
Dispatch notification falsely claimed parcel sent, causing missed birthday gift.
“Dispatch notification is a massive lie.”
Several reviews describe failed deliveries, missing parcels, and refunds that were slow or refused. Some customers mention strict return rules and investigations that went nowhere after items were reported missing. In contrast, named store staff are repeatedly praised for careful measuring, tailoring, and sorting out problems.
Some customers say extra costs reduced the value, such as paid return postage, tariffs, and next-day delivery that didn’t arrive. A smaller group reports fair pricing and good value for suits and shirts. Refund disputes and fees that weren’t returned add to the negative view on value.
Store visits range from polite, skilled help to accounts of staff being rude or dismissive. Several reviewers point to successful fittings, tailored trouser services, and sales assistants praised by name. A separate cluster describes stressful online buying and service channels that don’t respond.
Many reviews mention shirts tearing at seams, stitching coming apart, strong smells, and knitwear that bobbles. Others contrast that with reports of high-quality suits, good finishing, and well-made shirts. Across categories, reviewers also describe remedies being refused for damaged items.
Many reviewers criticise dispatch messages that didn’t match the real delivery status, plus out-of-stock updates that came late or not at all. Customers describe email loops, questions left unanswered, and weak phone support. A few reviews directly question whether regional consumer-rights expectations were met.
Reviews draw a clear divide: strong in-store service versus frequent online fulfilment issues. Positive accounts focus on tailored fittings and helpful staff. Negative accounts focus on delivery problems, product faults, and after-sales handling that didn’t resolve issues, leaving a sharply split overall picture.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Parcel sent via DPD lacked tracking and Hawes & Curtis offered no help.
“There is no tracking for DPD”
Craig provided patient measuring and helpful product advice for my suit.
“real good old fashioned customer service”
Altered trousers were shorter than specified and company lacked transparency.
“I was left with an unusable suit”
Family delighted with store quality and service during Jermyn Street visits.
“Amazing QUALITY and PEOPLE !!!”
Overcoat didn't fit over a jacket and refund was delayed.
“Service shocking.”
Shirts were poor quality and sleeves fell apart.
“Shirts poor quality and fell apart on sleeves”
Salvatore provided excellent assistance on two occasions.
“Salvatore is a star”
Faulty shoes were sent and return process was slow with partial refund.
“I had been sent a faulty item”
Dispatch notification falsely claimed parcel sent, causing missed birthday gift.
“Dispatch notification is a massive lie.”
Good shirts but company ignored EU shipping refund rights and responded poorly.
“they do not appear to comply with EU consumer rights”
Not notified item was out of stock and only refunded days later.
“I did not receive any notification of out of stock item until now”
Security checks cancelled confirmed order, leaving customer without Christmas present.
“they cancelled my order out of nowhere and refunded me.”
Wrong international shirt sent and customer endured circular, unhelpful communication.
“redirected me again, and I was drawn into circular email exchanges”
Shirt excellent but next-day delivery failed and customer service voicemail.
“next day delivery did not happen”
Shirts were cheap fabric and no free return was offered.
“Very cheap fabric ! No free return !”
Quality suit but returns and customer service were very poor.
“the "chat" feature is really a robot”
Shirts had excellent fit, fabric and craftsmanship exceeding expectations.
“fit, fabric quality, and overall finish are top-notch.”
Jumpers bobbled after two wears and replacement was refused.
“they bubbled and felted”
Order not received and company investigation repeatedly delayed without resolution.
“Worst customer service ever”
May provided exceptional courtesy and arranged tailored trousers and delivery.
“She is a credit to Hawes and Curtis”
Charged tariffs and refused cancellation, leaving customer liable for fees.
“they were charging me tariffs imposed by the USA.”
Ordered expensive items with next-day delivery but courier failed to deliver.
“paid extra for a next day delivery.”
First order responded quickly; dress fitted and looked great.
“Would definitely recommend this company.”
Returned a blouse, paid £8 postage despite incorrect sizing.
“I’ve paid £8 in postage for nothing”
Asked to exchange shirt beyond the return period but was refused.
“I found the attitude inflexible and unhelpful”
Bought Portuguese-made suede trainers with quick delivery and extras.
“an exquisite pair of suede trainers made in Portugal”
Monk shoes developed an unusual crease and customer service denied remedy.
“they refused this was a quality issue”
Paid for timed Airbnb delivery but order arrived late.
“I paid extra for the order to be delivered on time.”
Next-day order blocked by security checks and customer service failed to resolve.
“they happily debited the funds from my account _twice_.”
Parcel lost and company refused to assist, unhelpful and inflexible.
“there was no offer to help”
Sold wrong size, refused return, ignored emails, and kept my money.
“Scam – Avoid at All Costs!”
Experienced awful service throughout and will not buy again.
“Just awful service from order to issue.”
Shuma provided a replacement and the shirt arrived the following day.
“Tremendous support from Shuma”
Leroy provided helpful, expert advice to a young customer.
“Leroy was a great sales assistant”
Store staff were rude and unwelcoming to alternative-looking customers.
“Very rude dismissive patronising condescending staff in the Milton Keynes store”
Shirt and tie arrived with a strong unpleasant smell affecting room.
“The shirt and tie I ordered absolutely stunk.”
Ties were poor craftsmanship and smelled strongly; support passed to Global-E.
“the ties smell like a litter bin.”
Customer service quickly resolved duplicate order and product was excellent.
“my dilemma was solved instantly”
Waqar provided superb service organising suits and tailoring for the wedding.
“service was superb.”
Polo shirt fell apart after one wear and company refused help.
“literally fallen to pieces”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hawes & Curtis is a British menswear retailer focused on shirts, suits, ties, and formalwear. It sells through physical stores and an online shop, with in-store tailoring and alteration services. Customers can buy ready-to-wear items and book fittings or custom adjustments in-store. The company ships within the UK and internationally, and lists categories including dress shirts, outerwear, knitwear, and footwear.