Reviewers often mention fast delivery, hassle-free returns, and customer service that replies quickly. Several buyers say occasion dresses fit well and use high-quality fabrics. Others describe uneven sizing, rough inner finishing, and occasional colour differences from the photos. A few comments mention unhelpful staff and poor handling of damaged-item complaints.
Examples from available reviews (Aug 2018 – Feb 2026).
Dresses were much smaller than expected with poor workmanship.
“Dresses are so under size it beggars belief.”
Dress was gorgeous with perfect fit and prompt delivery.
“Perfect fit, and a flattering style.”
Product was damaged and company only offered a 10% discount.
“could only give 10% discount off the original price because I had worn it”
Customer service was wonderful and delivery was quick.
“Wonderful customer service team and quick delivery.”
Customers frequently highlight speedy delivery, easy returns, and support that responds quickly. A smaller number mention rude staff or feeling let down by how damage, refunds, or compensation were handled.
Several reviewers point to good fabrics and flattering designs as worth the price. Fewer comments focus on poor workmanship or compensation they felt did not match the fault.
Buyers describe smooth ordering and quick refunds after returns. One review stands out for a great wedding-wear experience, though that kind of wearing feedback appears only rarely.
Many reviews praise the fit, styling, and fabric quality of occasion dresses. Others report sizing that varies, rough finishing inside the garment, and occasional colour differences compared with the images.
Many reviewers say customer service communicates clearly and on time. A few report unfriendly exchanges and little follow-through when items arrived damaged.
Feedback splits between many five-star stories about delivery and service and several one-star complaints about sizing, workmanship, and staff attitude. Overall, experiences feel mixed and sometimes sharply divided rather than consistent.
For each review, the core experience based on original source reviews.
Sources: Reviews (10) · Reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
Dresses were much smaller than expected with poor workmanship.
“Dresses are so under size it beggars belief.”
Reviewer found staff unpleasant and products poorly designed.
“Horrible people to deal with.”
Customer service was wonderful and delivery was quick.
“Wonderful customer service team and quick delivery.”
Product was damaged and company only offered a 10% discount.
“could only give 10% discount off the original price because I had worn it”
Dress was gorgeous with perfect fit and prompt delivery.
“Perfect fit, and a flattering style.”
Reviewer felt wonderful wearing a beautiful vintage-style dress at her wedding.
“I felt wonderful in this gorgeous dress all day.”
Dress fit and style were perfect but internal finishing was shabby.
“the finishing of the inside is very shabby.”
Dresses arrived quickly; returns were easy and refund issued promptly.
“Return was easy and a refund was paid into my account within a couple of days.”
Dresses arrived a dull grey, differing from the shown pale blue.
“Imagine my surprise when the dresses arrived in a dull grey.”
Company accepted an unworn return and provided excellent customer service.
“brilliant customer service from a company who do make the loveliest of dresses”
Gina Bacconi was recommended to me by my sister, and when I visited their website, I was impressed by how beautiful it was and how easy it was to navigate.
Additionally, their customer service is outstanding, and Ann was really helpful in responding to all of my issues and making the ordering process as straightforward as possible.
As soon as I placed my order, I was informed that my cargo would arrive in 2 days, which I found to be quite helpful.
I loved this dress even more than the same dress I had ordered from another website because it was well-fitting and made of high-quality materials.
I strongly suggest you take the same decision.
Delivery was prompt and the dresses were lovely.
“Prompt delivery. Lovely dresses.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gina Bacconi is a UK womenswear brand that designs and sells occasion dresses and formalwear. The range centres on evening gowns, bridesmaid looks, and mother-of-the-bride outfits. Shoppers can buy online and through selected retail partners. Online orders come with delivery and returns, and product pages list garment details to help with sizing and fabric choice.