Reviewers often praise how facial oils, tan accelerators, and bakery items perform. Repeat complaints focus on orders that never arrive and poor after-sales help. Several customers also mention tracking problems and unwanted marketing emails. A few product-specific negatives include a lack of scent and staining.
Examples from available reviews (Feb 2023 – Mar 2026).
Order never arrived and the company did not respond to emails.
“Order did not arrive”
They sent the wrong product and won't answer emails about returns.
“Sent wrong product but you can’t return as they don’t answer the email!!”
Firming facial oil works well for mature skin and is reasonably priced.
“Gatineau defi lift firming facial oil is the best oil for mature skin”
Ordered three cakes that arrived on time and were superbly delicious.
“They were superbly delicious!”
Service comments mostly point to fulfilment issues. Several reviews describe orders that never arrived, wrong items being sent, and little or no follow-up. Positive service mentions are rare and limited to one-off fixes like replacing a missed free gift or delivering a cake on time.
Views on value vary by product. Some reviewers say certain items cost more than competitors and did not work well for them. Others feel specific products, especially a firming facial oil, deliver fair value for the price.
Most usage feedback is positive, especially on texture and results. Reviewers mention better hydration, smoother skin, and tanning results that work without mess. Fewer comments flag sensory downsides, including a candle with no scent and a tanning product that stained sheets.
Quality feedback mixes strong results with a few isolated problems. Several reviews praise hydration, fewer fine lines, and tan accelerators that work well. Scattered negatives mention a candle with no scent and a tanning product that caused streaks or stains.
Communication is a common frustration. Many reviewers say emails went unanswered, tracking attempts failed, and return questions got no response. A smaller set of reviews also complains about too many marketing emails after purchase.
Overall feedback splits between liking the products and struggling after the sale. High ratings focus on results and positive in-person buys. Low ratings concentrate on delivery failures and missing customer support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (17) · Collected.reviews (1) · Quotes shortened · As of: March 2026
The 1932 candle lacked any scent and was very disappointing.
“The 1932 candle has no scent whatsoever.”
This bakery in Summertown offers excellent fresh French-style pastries and cakes.
“This bakery is fantastic.”
Part of my order didn't arrive and customer service hasn't replied.
“Part of order didn’t arrive”
Firming facial oil works well for mature skin and is reasonably priced.
“Gatineau defi lift firming facial oil is the best oil for mature skin”
Order never arrived and the company did not respond to emails.
“Order did not arrive”
Order placed 23 November never arrived; only one reply about low stock.
“They replied to my email once saying the were low on stock”
Order never arrived and neither Evri nor Gatineau responded to me.
“Order never arrived”
Order hasn't arrived after three weeks and the company didn't reply.
“I have been waiting over three weeks”
Products were not delivered and the company ignored email contact.
“No customer service whatsoever, I would not buy from them!!”
They sent the wrong product and won't answer emails about returns.
“Sent wrong product but you can’t return as they don’t answer the email!!”
I received excessive marketing emails despite asking them to stop.
“the volume of spam from them since my order from their own website is ridiculous.”
Unable to track order and no response to texts or calls.
“I have tried tracking my order to no success.”
Product gives a light buildable tan and customer service sent a forgotten free gift.
“gives you a light buildable tan with no mess on bed sheets”
Expensive gradual tan stained sheets, streaked and got poor service.
“This product is 3xs the price of others I have tried”
Product gives a lovely tan and prevents burning for fair skin.
“Love the tan accelerator and have used it for many years”
Ordered three cakes that arrived on time and were superbly delicious.
“They were superbly delicious!”
I recently tried out Gatineau's skincare range, and I must say that I am thoroughly impressed with the results. The combination of natural ingredients and cutting-edge biotechnology truly makes a difference in delivering immediate and long-lasting effects.
Not only did my skin feel more hydrated and nourished after using their products, but it also looked visibly smoother and brighter. Furthermore, their age-defying formulations worked wonders on reducing fine lines and wrinkles on my face.
One thing that stood out to me was how gentle their products were on my sensitive skin. Despite being packed with powerful ingredients, they didn't cause any irritation or redness like some other brands tend to do.
Overall, I highly recommend giving Gatineau's skincare range a try if you're looking for professional-quality products that deliver exceptional results.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gatineau is a skincare brand that makes and sells facial and body care products. Its range includes serums, moisturisers, firming treatments, and specialised oils for mature skin. You can buy the products on the brand website and through third-party retailers and professional salons. Product pages usually list ingredients, how to use each item, and recommended skin types to help shoppers choose.