Reviews Analysed
21
We Collect & Analyse Reviews
Eaglemoss
Experiences & Reviews
Eaglemoss (often stylised Eaglemoss Collections) operated as a publisher and retailer of licensed collectibles and partwork model subscriptions. The business sold scale models, figurines and companion magazines through single purchases and recurring, instalment-based subscription series marketed as "build-a-model" collections. People seeking reviews about Eaglemoss commonly look for information on order fulfilment, replacement parts, subscription billing and refund experiences.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
12d
Overall Rating
1.7
Our Analysis
🎯
Service quality
Reviewers predominantly report failed fulfilment, ignored support requests and halted deliveries, leaving many subscription builds unfinished.
Share
Weak
23%
💰
Value for money
Numerous reports describe lost prepayments, repeated charges and missing refunds; a small number note individual products felt affordable.
Share
Weak
15%
⚡
User experience
Customers describe delayed or missed deliveries, altered billing cadence and interrupted subscriptions that prevented completing models.
Share
Weak
15%
🔧
Product quality
Some reviewers praise the quality of items that arrived, but others report damaged or missing parts that stop builds mid-way.
Share
Weak
6%
📞
Communication
Many reviewers say Eaglemoss stopped responding to emails and calls, deleted social channels and gave no notice about administration.
Share
Weak
19%
⭐
Overall experience
Overall accounts are negative: unfulfilled orders, taken payments without completion, limited support and unresolved refund queries.
Share
Weak
22%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
The Expanse Rocinante Ship
"I am a big fan of The Expanse TV series and always wanted to have the amazing spaceship, Rocinante. I searched for a company that would be an affordable way to purchase it and found the right shop. It was really hard to believe that I could own it with such an affordable price!I love it. It also has a rather good guide book along with it. The look of the model ship seems to be pretty cool. The product itself is very good. The company, however, has really terrible customer support and communication is quite bad. I slightly recommend the company to future customers!
"
Clarione
Collected.reviews
Dec 07, 2021
Featured for: Positive product, mentions support issues
Absolute trash of a company
"Absolute trash of a company! I’m halfway through a build and they stopped sending me anything but still took payments. Tried calling, tried emailing,..."
James
Trustpilot
Sep 30, 2025
Featured for: Stopped deliveries while taking payments
For those that don't know
"For those that don't know, the company has gone bust. I had been building the Enterprise D for quite some time and only got half way through it and ov..."
customer
Trustpilot
Sep 30, 2025
Featured for: Damaged parts, billing and delivery changes
Never received my order at all and was…
"Never received my order at all and was charged multipl..."
Clara Redfield
Trustpilot
Sep 30, 2025
Featured for: Multiple charges, order never received
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Clara Redfield
trustpilot.com
Sep 30, 2025
Never received my order at all and was…
Never received my order at all and was charged multipl...
D
Dermot Mcalinden
trustpilot.com
Sep 30, 2025
Gone into administration and left out…
Gone into administration and left out copies of build the delorean, no notice from them or updates to say going under 1st an...
M
Mr N Gord
trustpilot.com
Sep 30, 2025
I have the Nostromo Xl Stand broken…
I have the Nostromo Xl Stand broken c...
M
Marcus Baker
trustpilot.com
Sep 30, 2025
out of pocket by hundreds of pounds as…
out of pocket by hundreds of pounds as the company has g...
A
Ander Azkuna
trustpilot.com
Sep 30, 2025
Complete scam
I made an order 8 months ago, the company has ignored my ema...
J
James
trustpilot.com
Sep 30, 2025
Absolute trash of a company
Absolute trash of a company! I’m halfway through a build and they stopped sending me anything but still took payments. Tried calling, tried emailing,...
T
Troy Haliwell
trustpilot.com
Sep 30, 2025
Avoid like the plague in 2022
Have a Star Trek XL collection. Sent my first ship (Akira Class). Then nothing but excuses and excuses on Facebook,...
P
PC
trustpilot.com
Sep 30, 2025
AVOID IT!
AVOID IT! Order paid and never sent, refund aske...
L
Lono's Oboe
trustpilot.com
Sep 30, 2025
I ordered from them 6 months ago and…
I ordered from them 6 months ago and despite numerous requests I made during that time, I received no re...
E
Emma
trustpilot.com
Sep 30, 2025
They went out of business and my…
They went out of business and my husband has 3 incomplete builds. This company is trash. I can’t believe how much money...
M
Mitchell
trustpilot.com
Sep 30, 2025
23/02/2022
23/02/2022 Pre-Ordered an item, I would like to imagine it has arrived by now, but Eaglemoss cut contact with me after taking the money. I have tried...
n
nathan
trustpilot.com
Sep 30, 2025
RIPPED OFF AND LIED TOO
BAD BAD BAD that's all i have to say i've been totally ripped off by eaglemoss. started the (legend of Batman series) then they extended the series (n...
P
Paul Dunford
trustpilot.com
Sep 30, 2025
Gone bust without warning customers who…
Gone bust without warning customers who had over £425 in preorders, so no way i could get my money back, and...
P
Pam
trustpilot.com
Sep 30, 2025
I ordered an item off eaglemoss two…
I ordered an item off eaglemoss two months ago and I have yet to receive it. At the time of ordering it was in stock and to be delivered within 6 work...
S
Scott Robinson
trustpilot.com
Sep 30, 2025
Glad I checked this review site
Glad I checked this review site. I feel for those whose 'build a model' subscriptions have run dead. They owe m...
P
Paul Snr
trustpilot.com
Sep 30, 2025
Hi people,does anyone know what's…
Hi people,does anyone know what's happening despite the company going into administration with all the...
c
customer
trustpilot.com
Sep 30, 2025
For those that don't know
For those that don't know, the company has gone bust. I had been building the Enterprise D for quite some time and only got half way through it and ov...
K
Knite
trustpilot.com
Sep 30, 2025
I started this Back to the future build…
I started this Back to the future build with Eaglemoss, and right now i deeply regret parting with any money at all. I get my parts delivered, Have ha...
J
JamesD76
trustpilot.com
Sep 30, 2025
Never deliver their items, and now in administration
Eaglemoss are a complete waste of time. Ordered a (Star Trek) model last October, and there's always an excuse why its not sent when I email them ever...
D
Daniel Angulo
trustpilot.com
Sep 30, 2025
Something is up with the company
Something is up with the company, my orders are just sitting there or something and I’m not getting...
Conclusion
Across the supplied reviews, the dominant pattern is service breakdowns: many customers report unfulfilled orders, recurring charges or lost prepayments, and little or no reply from support. Some reviewers note that when items did arrive they were of acceptable quality, but missing or damaged parts and interrupted instalment deliveries left builds incomplete. Several reviewers specifically mention the company entering administration and no formal notice or refund process. Consumers considering Eaglemoss products should check payment protections (card disputes or chargebacks), avoid paying large upfront sums for long-running subscriptions, and seek alternatives or retailers able to sell complete sets if continuing a collection is important.