Across the supplied reviews, the dominant pattern is service breakdowns: many customers report unfulfilled orders, recurring charges or lost prepayments, and little or no reply from support. Some reviewers note that when items did arrive they were of acceptable quality, but missing or damaged parts and interrupted instalment deliveries left builds incomplete. Several reviewers specifically mention the company entering administration and no formal notice or refund process. Consumers considering Eaglemoss products should check payment protections (card disputes or chargebacks), avoid paying large upfront sums for long-running subscriptions, and seek alternatives or retailers able to sell complete sets if continuing a collection is important.
Examples from available reviews (Dec 2021 – Feb 2026).
Product is high quality and affordable but customer communication is poor.
“The company, however, has really terrible customer support and communication is quite bad.”
Payments were taken while deliveries stopped and company went bust.
“they stopped sending me anything but still took payments.”
Company went bust, stopped replacing damaged parts and left unfinished model.
“This is really frustrating since this subscription has cost me at least 600 quid thus far for what will now always be an unfinished model.”
Order never arrived and multiple charges occurred in one day.
“Never received my order at all and was charged multiply times in one day”
Reviewers predominantly report failed fulfilment, ignored support requests and halted deliveries, leaving many subscription builds unfinished.
Numerous reports describe lost prepayments, repeated charges and missing refunds; a small number note individual products felt affordable.
Customers describe delayed or missed deliveries, altered billing cadence and interrupted subscriptions that prevented completing models.
Some reviewers praise the quality of items that arrived, but others report damaged or missing parts that stop builds mid-way.
Many reviewers say Eaglemoss stopped responding to emails and calls, deleted social channels and gave no notice about administration.
Overall accounts are negative: unfulfilled orders, taken payments without completion, limited support and unresolved refund queries.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order never arrived and multiple charges occurred in one day.
“Never received my order at all and was charged multiply times in one day”
Company entered administration and provided no notice or updates.
“Gone into administration and left out copies of build the delorean, no notice from them or updates to say going under”
Broken Nostromo XL stand; requests replacement base and mount.
“I have the Nostromo Xl Stand broken can you a send a me base and new Mount?”
Company went bankrupt and will not complete my orders.
“out of pocket by hundreds of pounds as the company has gone Bankrupt and will now no longer complete my orders..”
Order placed eight months ago with no response or delivery.
“I made an order 8 months ago, the company has ignored my emails and i have no idea if it will ever arrive. This is a scam”
Payments were taken while deliveries stopped and company went bust.
“they stopped sending me anything but still took payments.”
Received initial item then no further deliveries and false responses.
“Don't believe the responses--they are all lies.”
Paid for order which was not sent and no refund provided.
“Order paid and never sent, refund asked and never received.”
No response to repeated enquiries over six months before business failure.
“I ordered from them 6 months ago and despite numerous requests I made during that time, I received no response.”
Company closed leaving multiple incomplete subscription builds and no notice.
“They went out of business and my husband has 3 incomplete builds.”
Preordered item then company cut contact after taking payment.
“Eaglemoss cut contact with me after taking the money.”
Subscription took payments but failed to deliver many books, leaving losses.
“BAD BAD BAD that's all i have to say i've been totally ripped off by eaglemoss. started the (legend of Batman series) then they extended the series (no notification) that's because they were running 20 odd books behind in my subscription they kept taking the money just no books. i rang, emailed and did everything right and they just straightout lied.”
Company went bust leaving over £425 in preorders unrecoverable.
“Gone bust without warning customers who had over £425 in preorders, so no way i could get my money back, and now my Credit card won't cover it as it is over 180 days.”
Item not received within promised delivery time; no email response.
“I ordered an item off eaglemoss two months ago and I have yet to receive it.”
They owe me recent orders and I hope for a refund or swap.
“They owe me for recent orders but thank Heavens it is only more stuff!”
Company went into administration leaving me with part of the Titanic build.
“I'm stuck with part of the Titanic build”
Company went bust, stopped replacing damaged parts and left unfinished model.
“This is really frustrating since this subscription has cost me at least 600 quid thus far for what will now always be an unfinished model.”
Ongoing missing or delayed parts left the build incomplete and frustrating.
“still no parts for issue 59, hence cant continue with my build.”
Ordered a model months ago yet it remains undelivered and company entered administration.
“there's always an excuse why its not sent when I email them every few months.”
Orders stalled and company not responding, refunds not received.
“I’m not getting money back from the company who doesn’t respond to calls or emails at the moment, ordered in june.”
I am a big fan of The Expanse TV series and always wanted to have the amazing spaceship, Rocinante. I searched for a company that would be an affordable way to purchase it and found the right shop. It was really hard to believe that I could own it with such an affordable price!I love it. It also has a rather good guide book along with it. The look of the model ship seems to be pretty cool. The product itself is very good. The company, however, has really terrible customer support and communication is quite bad. I slightly recommend the company to future customers!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Eaglemoss (often stylised Eaglemoss Collections) operated as a publisher and retailer of licensed collectibles and partwork model subscriptions. The business sold scale models, figurines and companion magazines through single purchases and recurring, instalment-based subscription series marketed as "build-a-model" collections. People seeking reviews about Eaglemoss commonly look for information on order fulfilment, replacement parts, subscription billing and refund experiences.