Many customers say deliveries stopped, but payments were still taken after the company went into administration. Several reviews mention unfinished subscription builds and missing parts that halted progress. A few reviewers like the products, but they also point to poor communication and refunds that never came through.
Examples from available reviews (Dec 2021 – Feb 2026).
Order never arrived and multiple charges occurred in one day.
“Never received my order at all and was charged multiply times in one day”
Company entered administration and provided no notice or updates.
“Gone into administration and left out copies of build the delorean, no notice from them or updates to say going under”
Company went bust leaving over £425 in preorders unrecoverable.
“Gone bust without warning customers who had over £425 in preorders, so no way i could get my money back, and now my Credit card won't cover it as it is over 180 days.”
Product is high quality and affordable but customer communication is poor.
“The company, however, has really terrible customer support and communication is quite bad.”
Most reviews focus on fulfilment breaking down. Customers often say deliveries stopped while payments kept going, and replacement parts no longer turned up. A smaller number mention damaged pieces and ask for replacement bases or mounts.
Many complaints point to preorder and subscription payments that couldn’t be recovered, followed by no delivery. Several customers say they lost substantial sums and tried for refunds or swaps that never arrived. Only a few mention the value as acceptable.
Customers say they couldn’t finish builds because issues and parts never came. Many describe repeated attempts to contact the company without getting a useful reply. A few received the first issues before service stopped.
Some positive notes on quality appear, but they are limited; one reviewer calls the products high quality and affordable. A few others report parts breaking and ask for replacements. Even so, product praise is outweighed by complaints about delivery and support.
Communication problems sit at the centre of many reviews. Customers describe getting no notice about the administration, having emails and calls ignored, and losing contact after paying. Even people who like the products call the customer support "terrible".
Overall, reviews split between liking the products and describing major operational failures. Most negative accounts focus on delivery breakdowns, missing parts, and payments that weren’t recovered. Positive experiences appear in only a handful of reviews and don’t shift the main pattern.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order never arrived and multiple charges occurred in one day.
“Never received my order at all and was charged multiply times in one day”
Company entered administration and provided no notice or updates.
“Gone into administration and left out copies of build the delorean, no notice from them or updates to say going under”
Broken Nostromo XL stand; requests replacement base and mount.
“I have the Nostromo Xl Stand broken can you a send a me base and new Mount?”
Company went bankrupt and will not complete my orders.
“out of pocket by hundreds of pounds as the company has gone Bankrupt and will now no longer complete my orders..”
Order placed eight months ago with no response or delivery.
“I made an order 8 months ago, the company has ignored my emails and i have no idea if it will ever arrive. This is a scam”
Payments were taken while deliveries stopped and company went bust.
“they stopped sending me anything but still took payments.”
Received initial item then no further deliveries and false responses.
“Don't believe the responses--they are all lies.”
Paid for order which was not sent and no refund provided.
“Order paid and never sent, refund asked and never received.”
No response to repeated enquiries over six months before business failure.
“I ordered from them 6 months ago and despite numerous requests I made during that time, I received no response.”
Company closed leaving multiple incomplete subscription builds and no notice.
“They went out of business and my husband has 3 incomplete builds.”
Preordered item then company cut contact after taking payment.
“Eaglemoss cut contact with me after taking the money.”
Subscription took payments but failed to deliver many books, leaving losses.
“BAD BAD BAD that's all i have to say i've been totally ripped off by eaglemoss. started the (legend of Batman series) then they extended the series (no notification) that's because they were running 20 odd books behind in my subscription they kept taking the money just no books. i rang, emailed and did everything right and they just straightout lied.”
Company went bust leaving over £425 in preorders unrecoverable.
“Gone bust without warning customers who had over £425 in preorders, so no way i could get my money back, and now my Credit card won't cover it as it is over 180 days.”
Item not received within promised delivery time; no email response.
“I ordered an item off eaglemoss two months ago and I have yet to receive it.”
They owe me recent orders and I hope for a refund or swap.
“They owe me for recent orders but thank Heavens it is only more stuff!”
Company went into administration leaving me with part of the Titanic build.
“I'm stuck with part of the Titanic build”
Company went bust, stopped replacing damaged parts and left unfinished model.
“This is really frustrating since this subscription has cost me at least 600 quid thus far for what will now always be an unfinished model.”
Ongoing missing or delayed parts left the build incomplete and frustrating.
“still no parts for issue 59, hence cant continue with my build.”
Ordered a model months ago yet it remains undelivered and company entered administration.
“there's always an excuse why its not sent when I email them every few months.”
Orders stalled and company not responding, refunds not received.
“I’m not getting money back from the company who doesn’t respond to calls or emails at the moment, ordered in june.”
I am a big fan of The Expanse TV series and always wanted to have the amazing spaceship, Rocinante. I searched for a company that would be an affordable way to purchase it and found the right shop. It was really hard to believe that I could own it with such an affordable price!I love it. It also has a rather good guide book along with it. The look of the model ship seems to be pretty cool. The product itself is very good. The company, however, has really terrible customer support and communication is quite bad. I slightly recommend the company to future customers!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Eaglemoss published and distributed collectible partworks, model kits, and licensed figurines. It produced buildable scale models—ships, vehicles, and character figures—sold as single issues and as subscription series. Customers could buy through an online store or receive regular subscription deliveries. The company used licensed properties and shipped components such as die-cast parts and plastic assemblies to hobbyists and collectors.