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We Collect & Analyse Reviews

Sewing Online
Experiences & Reviews

Sewing Online is an e-commerce retailer focused on sewing and craft supplies. The site typically lists sewing machines, furniture (such as craft tables and dress forms), fabrics and related accessories, and offers order fulfilment and customer support through its online store and contact channels. Consumers searching reviews for Sewing Online are likely looking for information on product range, delivery performance, returns and customer-service responsiveness.

Overview & Key Metrics

Reviews Analysed 12
Positive Sentiment 42%
Latest Review 19d
Overall Rating
2.7

Our Analysis

🎯

Service quality

Many reviews describe fulfilment and refund problems, long delays or cancelled orders; a smaller group praises quick processing and helpful staff.

Share
26%
Weak
💰

Value for money

Some customers find prices fair and appropriate; others say products did not meet expectations and raised concerns when refunds were delayed.

Share
7%
Weak
⚡

User experience

Site navigation and ordering receive mixed mentions — organised product pages praised by some, but ordering failures and access problems reported by others.

Share
7%
Weak
🔧

Product quality

Several reviewers report good quality goods and accurate listings, while a minority received damaged or disappointing items on arrival.

Share
12%
Mixed
📞

Communication

Frequent complaints about unanswered emails, delayed replies and unresolved refund queries contrast with a smaller set of reviews praising prompt, personal contact.

Share
21%
Weak
⭐

Overall experience

Overall impressions split: positive buying experiences and named helpful staff are offset by multiple reports of cancelled orders, withheld refunds and poor responses.

Share
26%
Weak

View all 12 public customer reviews – filtered by relevance →

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 12 reviews

All Customer Reviews

Sources: Trustpilot (11) · Collected.reviews (1) · Quotes shortened · As of: September 2025

S
Sewing online
trustpilot.com Sep 30, 2025

Folding craft table

Are you searching for a space-saving folding craft table? Visit Sewing Online to explore our range of sturdy, stylish, and functional tables for the i...

W
Writing Community
trustpilot.com Sep 30, 2025

Too many issues when ordering

Too many issues when orderin...

S
SHIRLEY ALGER
trustpilot.com Sep 30, 2025

Big thanks to Beckie for going the…

Big thanks to Beckie for going the extra mile w...

S
Sandra
trustpilot.com Sep 30, 2025

Damaged dressmakers dummy

I ordered a dressmakers dummy but when it arrived it was badly damaged, I have to say probably in transit, a return has been arranged but the company...

A
Ann Riedinger
trustpilot.com Sep 30, 2025

I was disappointed with my order

I was disappointed with my order. For the cost, I expected something out of the ordinary. I expected them to be very pretty. They were no different th...

m
marja Lammers
trustpilot.com Sep 30, 2025

Good contact and fast delevery.

I had a very good contact with the company "sewing online". Recei...

J
Joyce Ferguson Duncan
trustpilot.com Sep 30, 2025

Sewitonline review

I signed up for a class through Connor. So far no access and have called and emailed this company for 3 days and no response. I understand with the co...

M
Michele Hartley
trustpilot.com Sep 30, 2025

Do NOT order sewitonline

If you want your merchandise do NOT order from Sewitonline.com -Date of sale 12/8/19,charged 12/8/...

K
Kathryn Drake
trustpilot.com Sep 30, 2025

Do not touch this company with a barge…

Do not touch this company with a barge pole. I ordered a dress form and paid by mastercard which I have had since the 1970's. I received an email to s...

W
Will Verrier
trustpilot.com Sep 30, 2025

Superb goods and customer service

Superb goods and customer service. Pleasure to deal...

m
maureen
trustpilot.com Sep 30, 2025

Avoid

I ordered fabric on the 26th December, paid with paypal, then on the 29th December Sarah emailed me to say that they only had one unit of the fabric a...

D
Daisy Ezra
Collected.reviews Dec 02, 2021

Embroidery machine

I was looking for a specific type of embroidery machine and I found it on this website. The price was perfect and they had the EXACT machine I wanted. The website was so neatly organized that all the items were appalling to me and I ended up ordering a sewing table, dummy, sewing kits and scissors. The processing was fast and I did not have issues paying. The service was great as well. I would definitely recommend this company to anyone looking for a good embroidery machine or sewing accessories. The only downside is that the shipping took over 2 weeks, but other than that, I'm very happy with my products!

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Conclusion

Reviews show inconsistent customer outcomes for Sewing Online. Several customers praised product selection, an organised website and named staff who provided helpful service. However, many reviews report delivery delays, cancelled orders, damaged items and problems obtaining refunds or replies. If you are considering a purchase, check current stock and returns policy carefully and retain proof of payment; contacting customer service promptly is advised given multiple complaints about delayed responses.