Several reviewers describe failed fulfilment, surprise charges, and slow or missing replies from support. Others praise specific staff, accurate stock information, and competitive prices. Most complaints focus on billing, refunds, and damaged items. Overall experiences split between very satisfied customers and reports of serious operational issues.
Examples from available reviews (Dec 2021 – Mar 2026).
Dressmakers dummy arrived badly damaged, replacement withheld until return received.
“I ordered a dressmakers dummy but when it arrived it was badly damaged”
Charged at sale but no merchandise and no replies from seller.
“If you want your merchandise do NOT order from Sewitonline.com”
Beckie provided excellent customer service and went the extra mile.
“Big thanks to Beckie for going the extra mile with her customer service.”
Found the exact machine, good service and price, but shipping was slow.
“The price was perfect and they had the EXACT machine I wanted.”
Several reviews describe problems with order processing. Customers report being charged for cancelled or undelivered orders, and say refunds were blocked. A smaller number mention quick, helpful service from named staff and orders being fulfilled correctly.
Some reviewers highlight good prices and being able to find the exact machine or suitable items. Several negative accounts link poor value to non-delivery, damaged goods, or refunds being withheld. Price praise appears, but less often than complaints about billing and fulfilment.
Reviewers describe checkout and ordering problems that stopped purchases. Delivery speed varies: one customer reported fast international delivery, while others mention slow shipping. Reports of website or ordering failures come up repeatedly in service-related reviews.
A small number of reviews say items arrived damaged or were disappointing. One reviewer received a badly damaged dressmaker’s dummy, and another said the item did not meet expectations. Positive comments on product quality appear, but they are limited.
Several complaints mention calls and emails going unanswered, plus slow replies about refunds. Other reviewers credit individual staff for excellent, proactive help. Communication problems feature heavily in negative reviews, while praise tends to name specific employees.
Reviews show a sharp split between strong praise and serious complaints. Negative experiences mainly involve billing mistakes, returns, and lack of responsiveness. Positive experiences focus on helpful staff, correct product matches, and occasional on-time delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (11) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Ordering had multiple issues; reviewer will not use the site again.
“Too many issues when ordering.”
Beckie provided excellent customer service and went the extra mile.
“Big thanks to Beckie for going the extra mile with her customer service.”
Dressmakers dummy arrived badly damaged, replacement withheld until return received.
“I ordered a dressmakers dummy but when it arrived it was badly damaged”
Product did not meet expectations and support/contact failed.
“I was disappointed with my order.”
Good contact and fast delivery from Great Brittain to the Netherlands.
“Received my order from Great Brittain to the Netherlands within a week.”
No response for three days after signing up for a class.
“called and emailed this company for 3 days and no response.”
Charged at sale but no merchandise and no replies from seller.
“If you want your merchandise do NOT order from Sewitonline.com”
Order cancelled due to address mismatch but customer was still charged.
“Later in the week the amount was debited from my account.”
Reviewer praised superb goods and excellent customer service.
“Superb goods and customer service.”
Fabric was unavailable, refund delayed and reviewer opened a PayPal claim.
“I opened a claim with paypal.”
I was looking for a specific type of embroidery machine and I found it on this website. The price was perfect and they had the EXACT machine I wanted. The website was so neatly organized that all the items were appalling to me and I ended up ordering a sewing table, dummy, sewing kits and scissors. The processing was fast and I did not have issues paying. The service was great as well. I would definitely recommend this company to anyone looking for a good embroidery machine or sewing accessories. The only downside is that the shipping took over 2 weeks, but other than that, I'm very happy with my products!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sewing Online runs an online shop for sewing machines, fabrics, haberdashery, and dressmaking equipment. The site shows product listings with prices, basic specs, and images to help customers choose. Orders are placed online, with payment options including cards and PayPal. The company ships parcels across the UK and internationally, and offers phone and email contacts for product questions and order help.