Reviews show inconsistent customer outcomes for Sewing Online. Several customers praised product selection, an organised website and named staff who provided helpful service. However, many reviews report delivery delays, cancelled orders, damaged items and problems obtaining refunds or replies. If you are considering a purchase, check current stock and returns policy carefully and retain proof of payment; contacting customer service promptly is advised given multiple complaints about delayed responses.
Examples from available reviews (Dec 2021 – Feb 2026).
Found the exact machine, good service and price, but shipping was slow.
“The price was perfect and they had the EXACT machine I wanted.”
Beckie provided excellent customer service and went the extra mile.
“Big thanks to Beckie for going the extra mile with her customer service.”
Dressmakers dummy arrived badly damaged, replacement withheld until return received.
“I ordered a dressmakers dummy but when it arrived it was badly damaged”
Fabric was unavailable, refund delayed and reviewer opened a PayPal claim.
“I opened a claim with paypal.”
Many reviews describe fulfilment and refund problems, long delays or cancelled orders; a smaller group praises quick processing and helpful staff.
Some customers find prices fair and appropriate; others say products did not meet expectations and raised concerns when refunds were delayed.
Site navigation and ordering receive mixed mentions — organised product pages praised by some, but ordering failures and access problems reported by others.
Several reviewers report good quality goods and accurate listings, while a minority received damaged or disappointing items on arrival.
Frequent complaints about unanswered emails, delayed replies and unresolved refund queries contrast with a smaller set of reviews praising prompt, personal contact.
Overall impressions split: positive buying experiences and named helpful staff are offset by multiple reports of cancelled orders, withheld refunds and poor responses.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (11) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Ordering had multiple issues; reviewer will not use the site again.
“Too many issues when ordering.”
Beckie provided excellent customer service and went the extra mile.
“Big thanks to Beckie for going the extra mile with her customer service.”
Dressmakers dummy arrived badly damaged, replacement withheld until return received.
“I ordered a dressmakers dummy but when it arrived it was badly damaged”
Product did not meet expectations and support/contact failed.
“I was disappointed with my order.”
Good contact and fast delivery from Great Brittain to the Netherlands.
“Received my order from Great Brittain to the Netherlands within a week.”
No response for three days after signing up for a class.
“called and emailed this company for 3 days and no response.”
Charged at sale but no merchandise and no replies from seller.
“If you want your merchandise do NOT order from Sewitonline.com”
Order cancelled due to address mismatch but customer was still charged.
“Later in the week the amount was debited from my account.”
Reviewer praised superb goods and excellent customer service.
“Superb goods and customer service.”
Fabric was unavailable, refund delayed and reviewer opened a PayPal claim.
“I opened a claim with paypal.”
I was looking for a specific type of embroidery machine and I found it on this website. The price was perfect and they had the EXACT machine I wanted. The website was so neatly organized that all the items were appalling to me and I ended up ordering a sewing table, dummy, sewing kits and scissors. The processing was fast and I did not have issues paying. The service was great as well. I would definitely recommend this company to anyone looking for a good embroidery machine or sewing accessories. The only downside is that the shipping took over 2 weeks, but other than that, I'm very happy with my products!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sewing Online is an e-commerce retailer focused on sewing and craft supplies. The site typically lists sewing machines, furniture (such as craft tables and dress forms), fabrics and related accessories, and offers order fulfilment and customer support through its online store and contact channels. Consumers searching reviews for Sewing Online are likely looking for information on product range, delivery performance, returns and customer-service responsiveness.