Reviews of Vinatis show consistent praise for product range and wine quality, and many customers report good value and prompt delivery. However, there are repeated reports of delayed shipments and occasional lack of response from customer services. A few reviews describe order errors that were later resolved through returns and apologies. If you plan to order as a gift or need fast delivery, allow additional time and check shipping and returns policies in advance. For buyers weighing reviews, look for notes about delivery timing and communication to match your expectations.
Examples from available reviews (Nov 2021 – Feb 2026).
Deliveries have become much more prompt recently.
“Deliveries from Vinatis are becoming much more prompt.”
Order status unclear and customer service initially unresponsive.
“Customer services are not responding to any of my 3 messages.”
Wrong brand delivered but customer service organised a successful return.
“she really apologized and advised us on the return process.”
Complains of delays, poor customer service and review suppression.
“Shocking customer service, worst experience ever.”
Most reviewers report prompt delivery and helpful customer service; a minority describe delayed shipments, refund issues or wrong items that were later corrected.
Several reviewers highlight competitive prices and good deals that allow experimentation with different producers and styles.
A few reviewers note a simple, efficient ordering process and useful rating tools; this theme has limited data but reports are positive.
Many reviewers praise the wine selection and quality, citing specific vintages, organic options and consistent taste across reorders.
Some customers describe clear, apologetic responses and helpful return advice, while others report poor responses or unreturned messages.
Most reviewers express repeat purchases and satisfaction; a smaller group reports negative overall experiences tied to delivery or contact issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Delivery is consistently reasonably prompt.
“As always reasonably prompt delivery”
Found a specific wine at best price with excellent service.
“Great wine, great service”
Specialist French selection, good packaging and wines worth reordering.
“Very good packaging to get it safely to England”
Order not dispatched after five days, birthday ruined.
“Haven't received anything yet.”
Received an unexpected substitute without asking, causing disappointment.
“I was not asked if this would be acceptable.”
Long-term customer says they sell the best wines.
“are still the best wines”
Regular customer values quick, efficient delivery and good service.
“Delivery has always been quick and efficient.”
Kept informed and wines arrived well protected and on time.
“kept fully informed throughout the process”
Poor communication and the wine has still not arrived.
“Poor communication. Wine still not arrived.”
Delivery failed to ring bell, parcel left for collection, inconvenient.
“They did not ring the bell and so left a card”
Great wines but delivery to the UK is slower than stated.
“The promised 4-5 business days on their website is rather 8-10 business days.”
Ordered from France and received efficient door delivery at great price.
“Very efficient and amazing price.”
Parcel missed connection and company refused refund without return.
“Parcel missed connection”
Website checkout requires laborious DOB entry and lacks contact details.
“the only way is laboriously to scroll back from today's date”
Received wrong bottles, unsatisfactory compensation and refusal to rectify.
“Instead was delivered 3 bottles of 2018 Cru Bourgeois”
First order was smooth, punctual despite customs, reliable process.
“my order arrived right on time”
Wines are excellent and service is good.
“Excellent wines. Good service.”
Large stock, well packaged deliveries and cheaper delivery charges.
“Usually one week later after dispatch my order arrives in a very well packaged box.”
Experienced account setup issues but received excellent customer support.
“was helped all the way through by excellent customer support.”
Wine from a good grower, with quick delivery and good price.
“Delivery was quick and efficient.”
Excellent company with great wines, fast shipping and customer service.
“Amazing wines, fast shipping and excellent customer service.”
Good selection and reasonably fast service from France, one week delivery.
“1 week from order to delivery.”
Order delayed and refund calculation was incorrect and frustrating.
“16 days after the order and one week after NON DELIVERY...”
Clear communication with good selection and prompt delivery.
“Communication was clear and good.”
Excellent, quick delivery and a great choice of wines.
“Excellent service quick delivery”
First experience was positive with good selection and prompt delivery.
“my first experience of Vinatis was all good.”
Really good choice of organic wines which were excellent.
“Really good choice of organic wines all of which have been super”
Regular customer happy with value for money and acceptable delivery.
“have always been happy with their value for money and service.”
Reviewer highlights value and service.
“Value and service”
Wine was delicious and consistently so.
“The wine is as delicious as it always is when I buy it.”
Complains of delays, poor customer service and review suppression.
“Shocking customer service, worst experience ever.”
Repeat purchase found the service exemplary in all respects.
“Exemplary in all respects again.”
Deliveries have become much more prompt recently.
“Deliveries from Vinatis are becoming much more prompt.”
Excellent service and punctual delivery; wine was perfect.
“Arrived on time.”
Wines delivered correctly and punctually without any issues.
“delivered as ordered in good time with no hiccups.”
Simple ordering, good communication and on-time delivery with great selection.
“delivered on time with good communication throughout.”
Extensive range and great prices encourage experimentation.
“The range is extensive, the prices great, allowing a little experimentation.”
Good price and straightforward delivery.
“Excellent price and easy delivery.”
Order status unclear and customer service initially unresponsive.
“Customer services are not responding to any of my 3 messages.”
Simple and efficient process with great services.
“Simple and efficient process - great services”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Vinatis is an online wine retailer that sells a broad range of French and international wines through an e-commerce website. Consumers searching reviews typically look for information on selection, pricing, delivery times and customer support. Reviews can help compare Vinatis’ shipping reliability, product range and post‑order communication before purchasing.