Reviewers repeatedly praise Vinatis for wine quality and sharp pricing. Experiences split on fulfilment and after-sales support. Some buyers describe dependable, well-packed deliveries, while others report missing shipments, wrong bottles, or refund disputes that drag on. Many also point to strong packaging and bottles arriving in good condition.
Examples from available reviews (Nov 2021 – Mar 2026).
Specialist French selection, good packaging and wines worth reordering.
“Very good packaging to get it safely to England”
Order not dispatched after five days, birthday ruined.
“Haven't received anything yet.”
Poor communication and the wine has still not arrived.
“Poor communication. Wine still not arrived.”
Excellent company with great wines, fast shipping and customer service.
“Amazing wines, fast shipping and excellent customer service.”
Delivery dominates the feedback. Some reviews describe smooth door-to-door shipping and on-time arrivals, while others mention serious breakdowns such as missed handoffs, parcels sent to collection points, or orders never shipped. Several customers also report unwanted substitutions and refund disputes after delivery failures.
Many reviewers point to competitive prices and a broad selection that makes it easy to try new bottles. Some single out specific wines as good value, and a few praise low delivery fees. A handful link value concerns to refunds they say were miscalculated after delayed or failed deliveries.
Only a small number of reviews mention the site experience. One describes a frustrating date-of-birth entry and limited contact details at checkout. Another says ordering is straightforward and account support is efficient.
Wine quality draws steady positive feedback. Reviewers mention specialist French producers, organic selections, and wines they buy again. Several also note sturdy packaging that kept bottles safe during international shipping.
Communication feedback splits. Some customers report clear tracking and timely updates. Others describe slow or missing replies from support, unclear order status, and claims that complaints were suppressed.
Sentiment divides between repeat buyers who report dependable service and high-quality wines, and customers who ran into major fulfilment or support problems. Long-term customers often say they remain satisfied. When issues come up, the result depends on whether customer service fixes order mistakes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Delivery is consistently reasonably prompt.
“As always reasonably prompt delivery”
Found a specific wine at best price with excellent service.
“Great wine, great service”
Specialist French selection, good packaging and wines worth reordering.
“Very good packaging to get it safely to England”
Order not dispatched after five days, birthday ruined.
“Haven't received anything yet.”
Received an unexpected substitute without asking, causing disappointment.
“I was not asked if this would be acceptable.”
Long-term customer says they sell the best wines.
“are still the best wines”
Regular customer values quick, efficient delivery and good service.
“Delivery has always been quick and efficient.”
Kept informed and wines arrived well protected and on time.
“kept fully informed throughout the process”
Poor communication and the wine has still not arrived.
“Poor communication. Wine still not arrived.”
Delivery failed to ring bell, parcel left for collection, inconvenient.
“They did not ring the bell and so left a card”
Great wines but delivery to the UK is slower than stated.
“The promised 4-5 business days on their website is rather 8-10 business days.”
Ordered from France and received efficient door delivery at great price.
“Very efficient and amazing price.”
Parcel missed connection and company refused refund without return.
“Parcel missed connection”
Website checkout requires laborious DOB entry and lacks contact details.
“the only way is laboriously to scroll back from today's date”
Received wrong bottles, unsatisfactory compensation and refusal to rectify.
“Instead was delivered 3 bottles of 2018 Cru Bourgeois”
First order was smooth, punctual despite customs, reliable process.
“my order arrived right on time”
Wines are excellent and service is good.
“Excellent wines. Good service.”
Large stock, well packaged deliveries and cheaper delivery charges.
“Usually one week later after dispatch my order arrives in a very well packaged box.”
Experienced account setup issues but received excellent customer support.
“was helped all the way through by excellent customer support.”
Wine from a good grower, with quick delivery and good price.
“Delivery was quick and efficient.”
Excellent company with great wines, fast shipping and customer service.
“Amazing wines, fast shipping and excellent customer service.”
Good selection and reasonably fast service from France, one week delivery.
“1 week from order to delivery.”
Order delayed and refund calculation was incorrect and frustrating.
“16 days after the order and one week after NON DELIVERY...”
Clear communication with good selection and prompt delivery.
“Communication was clear and good.”
Excellent, quick delivery and a great choice of wines.
“Excellent service quick delivery”
First experience was positive with good selection and prompt delivery.
“my first experience of Vinatis was all good.”
Really good choice of organic wines which were excellent.
“Really good choice of organic wines all of which have been super”
Regular customer happy with value for money and acceptable delivery.
“have always been happy with their value for money and service.”
Reviewer highlights value and service.
“Value and service”
Wine was delicious and consistently so.
“The wine is as delicious as it always is when I buy it.”
Complains of delays, poor customer service and review suppression.
“Shocking customer service, worst experience ever.”
Repeat purchase found the service exemplary in all respects.
“Exemplary in all respects again.”
Deliveries have become much more prompt recently.
“Deliveries from Vinatis are becoming much more prompt.”
Excellent service and punctual delivery; wine was perfect.
“Arrived on time.”
Wines delivered correctly and punctually without any issues.
“delivered as ordered in good time with no hiccups.”
Simple ordering, good communication and on-time delivery with great selection.
“delivered on time with good communication throughout.”
Extensive range and great prices encourage experimentation.
“The range is extensive, the prices great, allowing a little experimentation.”
Good price and straightforward delivery.
“Excellent price and easy delivery.”
Order status unclear and customer service initially unresponsive.
“Customer services are not responding to any of my 3 messages.”
Simple and efficient process with great services.
“Simple and efficient process - great services”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Vinatis is a French online wine retailer selling wine, spirits, and related accessories. Its site shows bottle details such as producer, vintage, and tasting notes. Vinatis takes orders online and posts delivery options, pricing, and return policies on its website. The company offers customer support channels and an account area to manage orders.