Reviews Analysed
21
We Collect & Analyse Reviews
Vinatis
Experiences & Reviews
Vinatis is an online wine retailer that sells a broad range of French and international wines through an e-commerce website. Consumers searching reviews typically look for information on selection, pricing, delivery times and customer support. Reviews can help compare Vinatis’ shipping reliability, product range and post‑order communication before purchasing.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
13d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Most reviewers report prompt delivery and helpful customer service; a minority describe delayed shipments, refund issues or wrong items that were later corrected.
Share
Strong
27%
💰
Value for money
Several reviewers highlight competitive prices and good deals that allow experimentation with different producers and styles.
Share
Strong
9%
⚡
User experience
A few reviewers note a simple, efficient ordering process and useful rating tools; this theme has limited data but reports are positive.
Share
Mixed
6%
🔧
Product quality
Many reviewers praise the wine selection and quality, citing specific vintages, organic options and consistent taste across reorders.
Share
Strong
22%
📞
Communication
Some customers describe clear, apologetic responses and helpful return advice, while others report poor responses or unreturned messages.
Share
Mixed
9%
⭐
Overall experience
Most reviewers express repeat purchases and satisfaction; a smaller group reports negative overall experiences tied to delivery or contact issues.
Share
Strong
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Faster delivery
"Deliveries from Vinatis are becoming much more prompt. Previously it would be two weeks or more before receiving the wines - which was fine, because I..."
Wendy Bellars
Trustpilot
Sep 30, 2025
Featured for: praises faster delivery and wine quality
Customer services do not respond to order queries
"Ordered on 18 August. Vinatis confirmed our order had been shipped. The Chronopost delivery tracking as of today, 25 August, is saying its still waiti..."
Christine Kenning
Trustpilot
Sep 30, 2025
Featured for: details non-response and delivery delays
Chenin blanc white wine
"In our family, this has been described as the best wine. Everyone enjoys a glass after dinner or after a long day at work. My dad likes it more when it is served chilly. It's for this reason that mum has always made sure she orders more before the last four bottles are over. Since she started ordering from Vinatis, she has been talking about their customer service that is polite, fast delivery, ease in payments, great prices and discounts. This time round, she was not excited when the 3 boxes were delivered. Her face showed disappointment. When I asked her about it, she asked me to see what had been delivered. It was another brand. Immediately we contacted the customer care, she said she did not know how the error came about but she really apologized and advised us on the return process. Few days later, my mum was happy again after receiving her Chenin blanc white wine."
Farah Kehlani
Collected.reviews
Nov 25, 2021
Featured for: mixed experience resolved by customer service
Terrible company
"Don't believe the bit about speedy delivery, if it's late you'll get the story about it being held up at Customs. Everyone gets the same story. Shocki..."
Douglas Stewart
Trustpilot
Sep 30, 2025
Featured for: strong negative about service and reviews
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Moyra Smith
trustpilot.com
Sep 30, 2025
First class in all respects
Vinatis is an excellent company to deal with in all respects....
I
Ian H
trustpilot.com
Sep 30, 2025
Very good service
Good selection of wines and a pretty fast service considering they are co...
J
Jean-Louis Bravard
trustpilot.com
Sep 30, 2025
Horrible service
FINALLY! 16 days after the order and one week after NON DELIVERY...you claim a refund to me within 14 days! AND you...
S
Stephen Pinchbeck
trustpilot.com
Sep 30, 2025
Good selection and prompt delivery.
Good selection and prompt delivery...
A
ANDREW BARRATT
trustpilot.com
Sep 30, 2025
Excellent service quick delivery with…
Excellent service quick delivery with the most reputable deliver...
S
Simon Mansfield-Osborne
trustpilot.com
Sep 30, 2025
Depsite other reviews
Depsite other reviews, my first experience of Vinatis was all good. Good selection of the wine that we like and very promp...
A
Anne
trustpilot.com
Sep 30, 2025
Really good choice of organic wines all…
Really good choice of organic wi...
J
Joseph Drew
trustpilot.com
Sep 30, 2025
Repeat Customer
I often purchase wine from Vinatis and have always been happy with their value for money and service. I find their rating system very helpful...
J
John K
trustpilot.com
Sep 30, 2025
Value and service
...
A
Alexey Vorontsov
trustpilot.com
Sep 30, 2025
Good service
Thanks! The wine is as deliciou...
D
Douglas Stewart
trustpilot.com
Sep 30, 2025
Terrible company
Don't believe the bit about speedy delivery, if it's late you'll get the story about it being held up at Customs. Everyone gets the same story. Shocki...
D
Dick V
trustpilot.com
Sep 30, 2025
Exemplary in all respects again.
Exemplary in all...
W
Wendy Bellars
trustpilot.com
Sep 30, 2025
Faster delivery
Deliveries from Vinatis are becoming much more prompt. Previously it would be two weeks or more before receiving the wines - which was fine, because I...
L
Lynn poole
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service. Arrived on time. W...
M
Marco Royo-Gota
trustpilot.com
Sep 30, 2025
Good range of French and International wines and service
Got the wines delivered as ordered in good time with n...
J
John Evans
trustpilot.com
Sep 30, 2025
Great selection of wines
Great selection of wines. The whole process was simple and the product was delivered on time wi...
A
Andy Ball, UK
trustpilot.com
Sep 30, 2025
The range is vast
The range is extensive, the prices great, allowing a little experimentation. Try something new based on good recommendations...
r
richard cullen
trustpilot.com
Sep 30, 2025
Excellent price and easy delivery.
Excellent price a...
C
Christine Kenning
trustpilot.com
Sep 30, 2025
Customer services do not respond to order queries
Ordered on 18 August. Vinatis confirmed our order had been shipped. The Chronopost delivery tracking as of today, 25 August, is saying its still waiti...
R
Roger Woodford
trustpilot.com
Sep 30, 2025
Simple and efficient process
Simple and efficient p...
Conclusion
Reviews of Vinatis show consistent praise for product range and wine quality, and many customers report good value and prompt delivery. However, there are repeated reports of delayed shipments and occasional lack of response from customer services. A few reviews describe order errors that were later resolved through returns and apologies. If you plan to order as a gift or need fast delivery, allow additional time and check shipping and returns policies in advance. For buyers weighing reviews, look for notes about delivery timing and communication to match your expectations.