Reviews of Vinatis show consistent praise for product range and wine quality, and many customers report good value and prompt delivery. However, there are repeated reports of delayed shipments and occasional lack of response from customer services. A few reviews describe order errors that were later resolved through returns and apologies. If you plan to order as a gift or need fast delivery, allow additional time and check shipping and returns policies in advance. For buyers weighing reviews, look for notes about delivery timing and communication to match your expectations.
Examples from available reviews (Nov 2021 – Feb 2026).
Deliveries have become much more prompt recently.
“Deliveries from Vinatis are becoming much more prompt.”
Order status unclear and customer service initially unresponsive.
“Customer services are not responding to any of my 3 messages.”
Wrong brand delivered but customer service organised a successful return.
“she really apologized and advised us on the return process.”
Complains of delays, poor customer service and review suppression.
“Shocking customer service, worst experience ever.”
Most reviewers report prompt delivery and helpful customer service; a minority describe delayed shipments, refund issues or wrong items that were later corrected.
Several reviewers highlight competitive prices and good deals that allow experimentation with different producers and styles.
A few reviewers note a simple, efficient ordering process and useful rating tools; this theme has limited data but reports are positive.
Many reviewers praise the wine selection and quality, citing specific vintages, organic options and consistent taste across reorders.
Some customers describe clear, apologetic responses and helpful return advice, while others report poor responses or unreturned messages.
Most reviewers express repeat purchases and satisfaction; a smaller group reports negative overall experiences tied to delivery or contact issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
In our family, this has been described as the best wine. Everyone enjoys a glass after dinner or after a long day at work. My dad likes it more when it is served chilly. It's for this reason that mum has always made sure she orders more before the last four bottles are over. Since she started ordering from Vinatis, she has been talking about their customer service that is polite, fast delivery, ease in payments, great prices and discounts. This time round, she was not excited when the 3 boxes were delivered. Her face showed disappointment. When I asked her about it, she asked me to see what had been delivered. It was another brand. Immediately we contacted the customer care, she said she did not know how the error came about but she really apologized and advised us on the return process. Few days later, my mum was happy again after receiving her Chenin blanc white wine.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Vinatis is an online wine retailer that sells a broad range of French and international wines through an e-commerce website. Consumers searching reviews typically look for information on selection, pricing, delivery times and customer support. Reviews can help compare Vinatis’ shipping reliability, product range and post‑order communication before purchasing.