Reviews Analysed
21
We Collect & Analyse Reviews
Master of Malt
Experiences & Reviews
Master of Malt is an online retailer specialising in whisky and other spirits. The site offers a broad catalogue of bottles, gift sets and tasting samples, with international shipping and multiple delivery options. Consumers often search its listings for rare bottlings, gift purchases and specialist spirits information.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviewers report fast, reliable dispatch and delivery, with several noting next‑day service and prompt issue resolution.
Share
Strong
27%
💰
Value for money
Multiple reviews describe reasonable pricing and good value for gifts or special bottles; one review raised a cashback cancellation concern.
Share
Strong
10%
⚡
User experience
Reviewers find the website and app straightforward, reporting swift transactions and useful post‑hours information via the app.
Share
Strong
10%
🔧
Product quality
Customers frequently praise product selection, well‑presented packaging and the quality of bottles received for gifts or personal use.
Share
Strong
21%
📞
Communication
Customers report responsive customer service and clear order updates, including helpful helpline support and staff recommendations.
Share
Strong
12%
⭐
Overall experience
Most reviewers describe a positive overall buying experience, combining fast delivery, secure packaging and helpful customer support.
Share
Strong
21%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Glenmorangie A Tale Of Winter
"I bought a bottle of Glenmorangie A Tale Of Winter whiskey from Master of Malt. The alcohol vapors nearly engulfed me. The scotch whiskey hits your tongue with a brisk, earthy sweetness that has just a hint of orange. The caramelized sweetness that follows shows that this isn't really an everyday whiskey drinker's choice, but rather something you want to savor slowly when you've got some time free. Ideally, I was tasting this whiskey for the first time and indeed it’s way above the commoner league. I recommend this whiskey to anyone who wants a unique sweetness down their throat when relaxing in their free time.
"
Jannelle
Collected.reviews
Nov 23, 2021
Featured for: Product tasting and recommendation
An absolutely fantastic company
"An absolutely fantastic company combining an outstanding array of specialty spirits with top class customer service. I highly recommend their MoM Prim..."
Matthew Green
Trustpilot
Sep 30, 2025
Featured for: Detailed praise for customer service
Amazing
"Arrived super fast, smart packaging that kept everything a..."
IG
Trustpilot
Sep 30, 2025
Featured for: Fast delivery and secure packaging
Cashback cancelled by MoM on topcashback.co.uk
"I placed an order for an expensive bottle through topcashback.co.uk. It was traced but later o..."
Stan
Trustpilot
Sep 30, 2025
Featured for: Cashback cancelled complaint
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mamma bear.
trustpilot.com
Sep 30, 2025
Birthday gift.…
I bought Diplomatico white rum as a birthday gift for my son,he's tried a few of the Diplomatico range,he...
R
Robert Trollinger
trustpilot.com
Sep 30, 2025
Got my product quick as could be and…
Got my product quick as could be and without a...
C
Carole Lovett
trustpilot.com
Sep 30, 2025
Order was quickly dispatched
Order was quickly dispatch...
c
customer
trustpilot.com
Sep 30, 2025
Great service again
I had a problem with next day delivery and after contacting the help line my delivery costs were reimbursed that very day. This...
M
Matthew Green
trustpilot.com
Sep 30, 2025
An absolutely fantastic company
An absolutely fantastic company combining an outstanding array of specialty spirits with top class customer service. I highly recommend their MoM Prim...
M
Mr ARTHUR CROKER
trustpilot.com
Sep 30, 2025
Great value great gin
...
R
Rob
trustpilot.com
Sep 30, 2025
Good information even after working…
Good information even after...
G
Graham Bland
trustpilot.com
Sep 30, 2025
It’s going to be a ‘Singje Malt’ Christmas..!
Single malt Advent Calendar arrived, as promised, on time, by the Royal Mail....
S
Stan
trustpilot.com
Sep 30, 2025
Cashback cancelled by MoM on topcashback.co.uk
I placed an order for an expensive bottle through topcashback.co.uk. It was traced but later o...
N
Nicole Kent
trustpilot.com
Sep 30, 2025
Brought as a gift
Brought as a gift. R...
G
Graham B
trustpilot.com
Sep 30, 2025
Fast delivery to switzerland and well…
Fast delivery to switze...
M
Mr Michael Duffy
trustpilot.com
Sep 30, 2025
The website is easy to use and delivery…
The website is easy to us...
G
Graham Wilson
trustpilot.com
Sep 30, 2025
First class customer service and fast…
First class customer service and fast de...
s
seasoned traveller
trustpilot.com
Sep 30, 2025
Had what I was looking for
Had what I was looking for, that not many others ha...
I
IG
trustpilot.com
Sep 30, 2025
Amazing
Arrived super fast, smart packaging that kept everything a...
C
Crawford
trustpilot.com
Sep 30, 2025
Great drop for a birthday pressie
Great drop for a birthday pressie. Dad was ve...
P
Peter Challenor
trustpilot.com
Sep 30, 2025
Delivered on time and for a reasonable…
Delivered on time and...
M
Mr Rogers Covey-Crump
trustpilot.com
Sep 30, 2025
Brilliant service!
Brilliant service! Order rec...
F
FraserBear
trustpilot.com
Sep 30, 2025
Faultless Service
From ordering to delivery everyrhing was simple and efficient. The variety of products on the site is amazing a...
M
Mr Lawrence
trustpilot.com
Sep 30, 2025
A perfect gift for the whisky lover
Well presented packaging, reasonable price point and prompt delivery. A pre...
Conclusion
Reviews indicate Master of Malt delivers consistently fast dispatch and well‑packaged bottles, which many buyers cite when purchasing gifts or special bottlings. Multiple customers highlight helpful, responsive customer service and clear order updates. A smaller number of reviews raise pricing or cashback policy concerns, notably a cancelled cashback claim. Prospective buyers should weigh the strong track record for delivery and packaging against isolated policy complaints when deciding on higher‑value purchases.