Reviewers repeatedly mention fast delivery, careful packaging, and a large range of unusual spirits. Many also describe helpful, fix-it customer service when parcels go missing. A smaller group reports serious problems, including cancelled cashback, refused refunds, and extra customs charges on international orders. These negative experiences sit in sharp contrast to many five-star reviews.
Examples from available reviews (Jul 2017 – Mar 2026).
Unique product range, competitive pricing, and prompt well-packaged delivery.
“They arrived promptly with good shipping updates”
Team located lost package, sent a replacement, and offered compensation.
“they proactively sent a replacement and offered compensation.”
Cashback tracked then cancelled by Master of Malt on expensive bottles.
“MoM cancelled the cashback.”
Reviewer criticises international delivery for requiring separate customs and tax payments.
“I have to pay for custom charges and tax separately.”
Service feedback focuses on quick shipping and staff stepping in to fix problems. Several reviewers describe teams tracking down missing parcels and sending replacements. A smaller number report issues that were not resolved, including refused refunds and cancelled cashback.
Many reviewers describe the prices as fair and the purchases as good value. Some point to the wide choice as part of what makes the pricing worthwhile. A few note that Master of Malt is not always the cheapest option.
Customers often say ordering is straightforward and browsing is enjoyable, especially for unusual spirits and gift sets. Several mention extras such as free gifts and clearly laid-out product pages. A small number report website issues or address-change problems that disrupted the purchase.
Reviewers frequently praise the quality of whisky, gin, tequila, and gift sets. They mention distinctive flavours, rare bottles, and well-presented miniature sets. Complaints about product quality appear rarely in these reviews.
Reviewers often highlight dispatch emails, tracking updates, and after-hours app messages. Several also describe phone support as helpful. A smaller set mentions poor communication alongside complaints about refunds, cashback, and international customs.
Most reviewers describe a dependable, gift-ready experience, with fast delivery and secure packaging. The strongest negative reviews centre on money and service disputes, standing out against many high ratings. The overall picture is split between praise for delivery and a small number of severe service complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (17) · Reviews (1) · Quotes shortened · As of: March 2026
Great selection, clear product descriptions, and quick delivery.
“Delivery is quick and easy.”
Tequila was excellent; package arrived on time and well wrapped.
“The tequila was excellent”
Unique product range, competitive pricing, and prompt well-packaged delivery.
“They arrived promptly with good shipping updates”
Fantastic range and helpful staff; option to choose courier appreciated.
“you can specifically pick the courier”
Received a fantastic product accompanied by good service.
“Fantastic product and service”
Team located lost package, sent a replacement, and offered compensation.
“they proactively sent a replacement and offered compensation.”
Reviewer repeatedly wrote 'Ok' without further detail.
“Ok. Ok. Ok. Ok. Ok.”
Provides great service as usual.
“great service as usual”
Advent calendar made a good gift; recipient enjoyed the varied bottles.
“the bottles were cute and had a wide range”
Husband loved his malt; reviewer expressed gratitude.
“My hubby absolutely loved his malt”
Regular Christmas buyer; purchases arrive quickly and well packaged.
“turns up quickly and well packaged”
Great products, good value, and on-time delivery.
“good value and on time delivery.”
Discovered an off-the-wall whisky and a favourite distillery bottle.
“Discovered a brilliant off the wall whisky”
Buys special birthday treats; orders arrive safely and selection is vast.
“it will arrive very safely packaged”
Product as a gift made my son very happy.
“my son was more than happy”
Easy order, decent price, and excellent malt product.
“the Malt was excellent”
Easy to order with good communication and a free gift.
“Easy to order. No problems. Good communication.”
Great customer service consistently over time.
“Great customer service, time after time.”
Enjoy browsing website; many unusual spirits perfect for gifts.
“so many great things to order, particularly the unusual spirts”
Excellent product, service, and communication; will shop regularly.
“Great product, great service, great communication”
Reviewer describes the company as genuine, dependable, and game-changing.
“Absolutely genuine, dependable, and a total game-changer!”
Bought a white rum as a birthday gift; son was delighted.
“he was over the moon with his gift”
Product arrived quickly and without issues; recommended distributor.
“Got my product quick as could be”
Order dispatched quickly and communication was good.
“Order was quickly dispatched, communication was good.”
Customer service reimbursed delivery costs and product was exceptional.
“delivery costs were reimbursed that very day.”
Outstanding selection and excellent customer service with reliable next-day delivery.
“top class customer service”
Great value and enjoyable gin product.
“Great value great gin”
Provided good information after working hours via the app.
“Good information even after working hours through the app”
Single malt advent calendar arrived on time as promised.
“Single malt Advent Calendar arrived, as promised, on time”
Cashback tracked then cancelled by Master of Malt on expensive bottles.
“MoM cancelled the cashback.”
Gift purchased and received with pleasure.
“Brought as a gift. Received with pleasure”
Fast delivery to Switzerland and well packaged.
“Fast delivery to switzerland and well packaged”
Website is easy to use and delivery was quick.
“The website is easy to use and delivery was quick.”
First-class customer service and fast delivery by seller and courier.
“First class customer service and fast delivery”
Found a rare product with very swift transaction and delivery.
“Had what I was looking for”
Arrived quickly with smart packaging; overall a great experience.
“Arrived super fast, smart packaging that kept everything attached and in place.”
Birthday gift well received; staff recommendation appreciated.
“Dad was very happy.”
Order delivered on time and at a reasonable price.
“Delivered on time and for a reasonable price”
Brilliant service with order received within 24 hours.
“Order received within 24 hours!”
Ordering to delivery was simple and efficient; impressive product variety.
“everyrhing was simple and efficient”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Master of Malt is an online retailer that sells spirits and related gifts. Its range includes whisky, gin, rum, tequila, liqueurs, and limited-edition bottles. Product pages usually list tasting notes, ABV, bottle size, and distillery background. The site also sells gift sets and miniature collections, including advent calendars and single-bottle samples. Master of Malt ships domestically and internationally, with tracked delivery options available.