Reviews indicate Master of Malt delivers consistently fast dispatch and well‑packaged bottles, which many buyers cite when purchasing gifts or special bottlings. Multiple customers highlight helpful, responsive customer service and clear order updates. A smaller number of reviews raise pricing or cashback policy concerns, notably a cancelled cashback claim. Prospective buyers should weigh the strong track record for delivery and packaging against isolated policy complaints when deciding on higher‑value purchases.
Examples from available reviews (Jul 2017 – Feb 2026).
Found the whisky high-quality with distinctive sweet, earthy orange notes.
“The scotch whiskey hits your tongue with a brisk, earthy sweetness”
Outstanding selection and excellent customer service with reliable next-day delivery.
“top class customer service”
Arrived quickly with smart packaging; overall a great experience.
“Arrived super fast, smart packaging that kept everything attached and in place.”
Cashback tracked then cancelled by Master of Malt on expensive bottles.
“MoM cancelled the cashback.”
Most reviewers report fast, reliable dispatch and delivery, with several noting next‑day service and prompt issue resolution.
Multiple reviews describe reasonable pricing and good value for gifts or special bottles; one review raised a cashback cancellation concern.
Reviewers find the website and app straightforward, reporting swift transactions and useful post‑hours information via the app.
Customers frequently praise product selection, well‑presented packaging and the quality of bottles received for gifts or personal use.
Customers report responsive customer service and clear order updates, including helpful helpline support and staff recommendations.
Most reviewers describe a positive overall buying experience, combining fast delivery, secure packaging and helpful customer support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (17) · Reviews (1) · Quotes shortened · As of: February 2026
Well-presented packaging, reasonable price, and prompt delivery; gift well received.
“Well presented packaging, reasonable price point and prompt delivery.”
Customer service resolved courier issue and ensured Sunday delivery.
“Issue was resolved immediately and the product delivered on the specified day.”
Telephone customer service was good; reviewer will use them again.
“They have good telephone customer service.”
Reviewer reports poor customer service and denied promised shipping refund.
“Absolute worst customer service experience.”
Reviewer criticises international delivery for requiring separate customs and tax payments.
“I have to pay for custom charges and tax separately.”
Website did not show delivery address and customer service refused to change it.
“they will not change the delivery address.”
Excellent online shopping overall; courier issue resolved and compensated.
“By far the best online shopping experience I've ever had!”
I bought a bottle of Glenmorangie A Tale Of Winter whiskey from Master of Malt. The alcohol vapors nearly engulfed me. The scotch whiskey hits your tongue with a brisk, earthy sweetness that has just a hint of orange. The caramelized sweetness that follows shows that this isn't really an everyday whiskey drinker's choice, but rather something you want to savor slowly when you've got some time free. Ideally, I was tasting this whiskey for the first time and indeed it’s way above the commoner league. I recommend this whiskey to anyone who wants a unique sweetness down their throat when relaxing in their free time.
Vast range and excellent service, though not always the cheapest.
“they aren't always the cheapest”
Regular customer impressed by stock range and reliable, quick delivery.
“They're in stock range is fabulous”
Products and tasting notes considered high quality despite not cheapest.
“buy with confidence.”
Purchased bourbons and received excellent service.
“the service was excellent.”
Reviewer praises the company's service and pricing.
“Great Service and pricing.”
Very happy with fast delivery.
“Very happy, fast delivery”
Bought a special gin; it arrived protected, early, and delivery was cheaper.
“it arrived well protected by courier 2 days before the date they promised to deliver by”
Fast delivery with excellent service.
“Fast delivery, excellent service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Master of Malt is an online retailer specialising in whisky and other spirits. The site offers a broad catalogue of bottles, gift sets and tasting samples, with international shipping and multiple delivery options. Consumers often search its listings for rare bottlings, gift purchases and specialist spirits information.