Reviewers repeatedly mention fast delivery, careful packaging, and a large range of unusual spirits. Many also describe helpful, fix-it customer service when parcels go missing. A smaller group reports serious problems, including cancelled cashback, refused refunds, and extra customs charges on international orders. These negative experiences sit in sharp contrast to many five-star reviews.
Examples from available reviews (Jul 2017 – Mar 2026).
Unique product range, competitive pricing, and prompt well-packaged delivery.
“They arrived promptly with good shipping updates”
Team located lost package, sent a replacement, and offered compensation.
“they proactively sent a replacement and offered compensation.”
Cashback tracked then cancelled by Master of Malt on expensive bottles.
“MoM cancelled the cashback.”
Reviewer criticises international delivery for requiring separate customs and tax payments.
“I have to pay for custom charges and tax separately.”
Service feedback focuses on quick shipping and staff stepping in to fix problems. Several reviewers describe teams tracking down missing parcels and sending replacements. A smaller number report issues that were not resolved, including refused refunds and cancelled cashback.
Many reviewers describe the prices as fair and the purchases as good value. Some point to the wide choice as part of what makes the pricing worthwhile. A few note that Master of Malt is not always the cheapest option.
Customers often say ordering is straightforward and browsing is enjoyable, especially for unusual spirits and gift sets. Several mention extras such as free gifts and clearly laid-out product pages. A small number report website issues or address-change problems that disrupted the purchase.
Reviewers frequently praise the quality of whisky, gin, tequila, and gift sets. They mention distinctive flavours, rare bottles, and well-presented miniature sets. Complaints about product quality appear rarely in these reviews.
Reviewers often highlight dispatch emails, tracking updates, and after-hours app messages. Several also describe phone support as helpful. A smaller set mentions poor communication alongside complaints about refunds, cashback, and international customs.
Most reviewers describe a dependable, gift-ready experience, with fast delivery and secure packaging. The strongest negative reviews centre on money and service disputes, standing out against many high ratings. The overall picture is split between praise for delivery and a small number of severe service complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (17) · Reviews (1) · Quotes shortened · As of: March 2026
Well-presented packaging, reasonable price, and prompt delivery; gift well received.
“Well presented packaging, reasonable price point and prompt delivery.”
Customer service resolved courier issue and ensured Sunday delivery.
“Issue was resolved immediately and the product delivered on the specified day.”
Telephone customer service was good; reviewer will use them again.
“They have good telephone customer service.”
Reviewer reports poor customer service and denied promised shipping refund.
“Absolute worst customer service experience.”
Reviewer criticises international delivery for requiring separate customs and tax payments.
“I have to pay for custom charges and tax separately.”
Website did not show delivery address and customer service refused to change it.
“they will not change the delivery address.”
Excellent online shopping overall; courier issue resolved and compensated.
“By far the best online shopping experience I've ever had!”
I bought a bottle of Glenmorangie A Tale Of Winter whiskey from Master of Malt. The alcohol vapors nearly engulfed me. The scotch whiskey hits your tongue with a brisk, earthy sweetness that has just a hint of orange. The caramelized sweetness that follows shows that this isn't really an everyday whiskey drinker's choice, but rather something you want to savor slowly when you've got some time free. Ideally, I was tasting this whiskey for the first time and indeed it’s way above the commoner league. I recommend this whiskey to anyone who wants a unique sweetness down their throat when relaxing in their free time.
Vast range and excellent service, though not always the cheapest.
“they aren't always the cheapest”
Regular customer impressed by stock range and reliable, quick delivery.
“They're in stock range is fabulous”
Products and tasting notes considered high quality despite not cheapest.
“buy with confidence.”
Purchased bourbons and received excellent service.
“the service was excellent.”
Reviewer praises the company's service and pricing.
“Great Service and pricing.”
Very happy with fast delivery.
“Very happy, fast delivery”
Bought a special gin; it arrived protected, early, and delivery was cheaper.
“it arrived well protected by courier 2 days before the date they promised to deliver by”
Fast delivery with excellent service.
“Fast delivery, excellent service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Master of Malt is an online retailer that sells spirits and related gifts. Its range includes whisky, gin, rum, tequila, liqueurs, and limited-edition bottles. Product pages usually list tasting notes, ABV, bottle size, and distillery background. The site also sells gift sets and miniature collections, including advent calendars and single-bottle samples. Master of Malt ships domestically and internationally, with tracked delivery options available.