Reviews indicate Master of Malt delivers consistently fast dispatch and well‑packaged bottles, which many buyers cite when purchasing gifts or special bottlings. Multiple customers highlight helpful, responsive customer service and clear order updates. A smaller number of reviews raise pricing or cashback policy concerns, notably a cancelled cashback claim. Prospective buyers should weigh the strong track record for delivery and packaging against isolated policy complaints when deciding on higher‑value purchases.
Examples from available reviews (Jul 2017 – Feb 2026).
Found the whisky high-quality with distinctive sweet, earthy orange notes.
“The scotch whiskey hits your tongue with a brisk, earthy sweetness”
Outstanding selection and excellent customer service with reliable next-day delivery.
“top class customer service”
Arrived quickly with smart packaging; overall a great experience.
“Arrived super fast, smart packaging that kept everything attached and in place.”
Cashback tracked then cancelled by Master of Malt on expensive bottles.
“MoM cancelled the cashback.”
Most reviewers report fast, reliable dispatch and delivery, with several noting next‑day service and prompt issue resolution.
Multiple reviews describe reasonable pricing and good value for gifts or special bottles; one review raised a cashback cancellation concern.
Reviewers find the website and app straightforward, reporting swift transactions and useful post‑hours information via the app.
Customers frequently praise product selection, well‑presented packaging and the quality of bottles received for gifts or personal use.
Customers report responsive customer service and clear order updates, including helpful helpline support and staff recommendations.
Most reviewers describe a positive overall buying experience, combining fast delivery, secure packaging and helpful customer support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (17) · Reviews (1) · Quotes shortened · As of: February 2026
Great selection, clear product descriptions, and quick delivery.
“Delivery is quick and easy.”
Tequila was excellent; package arrived on time and well wrapped.
“The tequila was excellent”
Unique product range, competitive pricing, and prompt well-packaged delivery.
“They arrived promptly with good shipping updates”
Fantastic range and helpful staff; option to choose courier appreciated.
“you can specifically pick the courier”
Received a fantastic product accompanied by good service.
“Fantastic product and service”
Team located lost package, sent a replacement, and offered compensation.
“they proactively sent a replacement and offered compensation.”
Reviewer repeatedly wrote 'Ok' without further detail.
“Ok. Ok. Ok. Ok. Ok.”
Provides great service as usual.
“great service as usual”
Advent calendar made a good gift; recipient enjoyed the varied bottles.
“the bottles were cute and had a wide range”
Husband loved his malt; reviewer expressed gratitude.
“My hubby absolutely loved his malt”
Regular Christmas buyer; purchases arrive quickly and well packaged.
“turns up quickly and well packaged”
Great products, good value, and on-time delivery.
“good value and on time delivery.”
Discovered an off-the-wall whisky and a favourite distillery bottle.
“Discovered a brilliant off the wall whisky”
Buys special birthday treats; orders arrive safely and selection is vast.
“it will arrive very safely packaged”
Product as a gift made my son very happy.
“my son was more than happy”
Easy order, decent price, and excellent malt product.
“the Malt was excellent”
Easy to order with good communication and a free gift.
“Easy to order. No problems. Good communication.”
Great customer service consistently over time.
“Great customer service, time after time.”
Enjoy browsing website; many unusual spirits perfect for gifts.
“so many great things to order, particularly the unusual spirts”
Excellent product, service, and communication; will shop regularly.
“Great product, great service, great communication”
Reviewer describes the company as genuine, dependable, and game-changing.
“Absolutely genuine, dependable, and a total game-changer!”
Bought a white rum as a birthday gift; son was delighted.
“he was over the moon with his gift”
Product arrived quickly and without issues; recommended distributor.
“Got my product quick as could be”
Order dispatched quickly and communication was good.
“Order was quickly dispatched, communication was good.”
Customer service reimbursed delivery costs and product was exceptional.
“delivery costs were reimbursed that very day.”
Outstanding selection and excellent customer service with reliable next-day delivery.
“top class customer service”
Great value and enjoyable gin product.
“Great value great gin”
Provided good information after working hours via the app.
“Good information even after working hours through the app”
Single malt advent calendar arrived on time as promised.
“Single malt Advent Calendar arrived, as promised, on time”
Cashback tracked then cancelled by Master of Malt on expensive bottles.
“MoM cancelled the cashback.”
Gift purchased and received with pleasure.
“Brought as a gift. Received with pleasure”
Fast delivery to Switzerland and well packaged.
“Fast delivery to switzerland and well packaged”
Website is easy to use and delivery was quick.
“The website is easy to use and delivery was quick.”
First-class customer service and fast delivery by seller and courier.
“First class customer service and fast delivery”
Found a rare product with very swift transaction and delivery.
“Had what I was looking for”
Arrived quickly with smart packaging; overall a great experience.
“Arrived super fast, smart packaging that kept everything attached and in place.”
Birthday gift well received; staff recommendation appreciated.
“Dad was very happy.”
Order delivered on time and at a reasonable price.
“Delivered on time and for a reasonable price”
Brilliant service with order received within 24 hours.
“Order received within 24 hours!”
Ordering to delivery was simple and efficient; impressive product variety.
“everyrhing was simple and efficient”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Master of Malt is an online retailer specialising in whisky and other spirits. The site offers a broad catalogue of bottles, gift sets and tasting samples, with international shipping and multiple delivery options. Consumers often search its listings for rare bottlings, gift purchases and specialist spirits information.