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We Collect & Analyse Reviews

English Heritage Shop
Experiences & Reviews

English Heritage Shop is the retail arm of English Heritage, offering heritage-related merchandise both online and at site shops. Typical stock includes books, gifts, clothing, replicas and food items tied to historic sites. The shop supports visitors and online customers with product pages, checkout and delivery options connected to English Heritage’s wider site network.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 100%
Latest Review 30d
Overall Rating
4.7

Our Analysis

🎯

Service quality

Delivery and fulfilment are frequently praised: fast dispatch, secure packaging and helpful phone orders; a few support issues noted.

Share
24%
Strong
💰

Value for money

Many customers call products reasonably priced or good value, but some complaints focus on delivery charges or stock-related delays.

Share
5%
Mixed
⚡

User experience

Website and ordering are often described as easy and efficient; a minority report problems with membership numbers and stock availability.

Share
13%
Mixed
🔧

Product quality

Product quality is regularly commended: well-made replicas, accurate descriptions, and food items that arrive in good condition.

Share
19%
Strong
📞

Communication

Customers report clear updates for refunds and delivery changes, but several reviews describe difficulties reaching staff by phone.

Share
7%
Mixed
⭐

Overall experience

Most reviewers report a positive overall experience, highlighting speed, packaging and product quality; a few note unresolved membership issues.

Share
31%
Strong

View all 21 public customer reviews – filtered by relevance →

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

D
DAVID ANDREWS
trustpilot.com Sep 30, 2025

Products delivered on time

Products delivered on time, well packed and in...

M
Mrs Tina Diggory
trustpilot.com Sep 30, 2025

The goods are all perfect, delivery date swap easy.

The goods are all perfect. The order involved alcohol so needed someone over 18 to receive it (entirely appropriate) but it did mean...

T
Tracey
trustpilot.com Sep 30, 2025

Easy to order and fast

Easy to order and fas...

V
Valued Gaia Member
trustpilot.com Sep 30, 2025

Excellent produce.

Excellent produce. I am ver...

S
Suzan Wood
trustpilot.com Sep 30, 2025

I bought a replica of King Arthur by…

I bought a replica of King Arthur by Gallos that is at Tintagel Castle in Cornwall. He is really lovely great quality without be...

M
Margaret Denton
trustpilot.com Sep 30, 2025

Very good customer service

The website is easy to use and although the product that I had ordered was...

c
customer
trustpilot.com Sep 30, 2025

Good choice of excellent products and…

Good choice of excellent pr...

S
S. M.
trustpilot.com Sep 30, 2025

Excellent Store

The delivery was fast and the items arrived in t...

C
Chris Leafe
trustpilot.com Sep 30, 2025

My membership number was not recognised…

My membership number was not recognised in the online shop. This remains the case despite my calling English Heritage six weeks...

C
Customer
trustpilot.com Sep 30, 2025

Just so efficient

Just so efficient, and their blood orange...

N
Nigel Talman
trustpilot.com Sep 30, 2025

Guidebooks

I found guidebooks that I have somehow lost...

J
James Rogers
trustpilot.com Sep 30, 2025

English heritage

English heritage. The...

A
Austen White
trustpilot.com Sep 30, 2025

Forgot to purchase something whilst on holiday near Whitby Abbey so ordered it over the phone excellent

Went to Whitby for our holiday and visited the English heritage shop at Whitby Abbey. My wife found a few things that she would like and got but forgo...

M
MrsMaggieAnstis
trustpilot.com Sep 30, 2025

Lovely raspberry curd…

Wanted to re order some raspberry curd to use in a wedding cake I am making for my daughter as previously used and it was lovely Th...

D
Doreen Coffey
trustpilot.com Sep 30, 2025

Excellent communication

Excellent communication, my jars of curd were...

G
G Fotheringham
trustpilot.com Sep 30, 2025

The products are excellent

The products are excellent, my only gripe is that my membership number wasn't accepted when making payment even though it is...

A
Andrew Hobbs
trustpilot.com Sep 30, 2025

quick delivery.

...

C
Carrie Rainey
trustpilot.com Sep 30, 2025

Wanted something in particular as a…

Wanted something in particular as a gift. The...

G
Graham Jones
trustpilot.com Sep 30, 2025

Efficient.

...

F
Fern
trustpilot.com Sep 30, 2025

Trustworthy

Website easy to use and good qual...

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Conclusion

Reviewers most often praise the English Heritage Shop for fast delivery, careful packaging and good product quality, citing replicas, guidebooks and food items specifically. The website and ordering process are generally described as straightforward, and staff handled refunds or delivery-date changes promptly in several accounts. Recurring negatives concern membership number acceptance and occasional difficulty contacting support by phone. If membership benefits are important, customers should check acceptance during checkout or confirm support options before purchase.