Reviews Analysed
21
We Collect & Analyse Reviews
Cass Art
Experiences & Reviews
Cass Art is a UK-based retailer specialising in art materials, operating physical shops and an online store. It supplies a broad range of creative products for hobbyists, students and professional artists and offers delivery and click‑and‑collect options.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Staff are frequently described as knowledgeable, friendly and helpful in stores and for click‑and‑collect interactions.
Share
Strong
16%
💰
Value for money
Multiple reviewers cite reasonable prices, good savings and value—suitable for students and budget‑conscious buyers.
Share
Strong
11%
⚡
User experience
Most reviews report easy ordering and timely delivery or efficient click‑and‑collect; a minority report courier failures.
Share
Strong
20%
🔧
Product quality
Customers commonly report products meet expectations for functionality and durability across basic and higher‑end ranges.
Share
Strong
14%
📞
Communication
Many reviewers note quick, clear and responsive customer support; one review describes poor follow‑up on a delivery.
Share
Strong
8%
⭐
Overall experience
Overall impressions are positive about the shopping experience, though at least one detailed review flags unresolved delivery issues.
Share
Strong
32%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (May 2022 – September 2025).
A Great Customer Experience at Cass Art
"Cass Art is a fantastic art supplies store that I had the pleasure of shopping at recently. The range of products available was truly impressive and they offered some of the world's most renowned art brands, all at incredibly reasonable prices. What stood out to me was how knowledgeable and friendly the staff were. As someone who doesn't have much experience with art supplies, I appreciated their willingness to explain which product would be best suited for my needs without making me feel embarrassed for being clueless. The quality of the products themselves also cannot be overstated. Everything I purchased exceeded my expectations in terms of functionality and durability. Overall, Cass Art provided an excellent shopping experience that left me feeling satisfied with both their service and products."
Madisyn Ledner
Collected.reviews
May 02, 2022
Featured for: Detailed praise: staff, products, value
Unreliable delivery and poor follow-up
"Whilst i have been a loyal customer of Cass Art, their reliance on Evri as a delivery partner means that i am no longer willing to depend on them. I o..."
Kevin Mcg
Trustpilot
Sep 30, 2025
Featured for: Detailed negative: delivery, follow-up failure
What a fantastic company
"What a fantastic company ! EVRI lost my parcel that I ordered from Cass art. They not only replaced my order but arranged to have it delivered by anot..."
nigel panton
Trustpilot
Sep 30, 2025
Featured for: Shows problem resolved; good support
Customer service is super helpful
"Customer service is super helpful. Not machines, for once! The customer care team were responsive and kept me up to date with issues with my order..."
Rob
Trustpilot
Sep 30, 2025
Featured for: Clear example: responsive, helpful communication
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
JANE SMITH
trustpilot.com
Sep 30, 2025
Great company to deal with
Great company to deal with. The product range is immense and I made so great savings too. Lovely website and a...
K
Kevin Mcg
trustpilot.com
Sep 30, 2025
Unreliable delivery and poor follow-up
Whilst i have been a loyal customer of Cass Art, their reliance on Evri as a delivery partner means that i am no longer willing to depend on them. I o...
J
Joanne Molloy
trustpilot.com
Sep 30, 2025
Love using Cass Art/SSA
Love using Cass Art/SSA. Great se...
J
Janice Gamble
trustpilot.com
Sep 30, 2025
Easy to order and received within time stated
Easy to order an...
m
mrs e m redwood
trustpilot.com
Sep 30, 2025
Excellent product & delivery time.
Excellent product...
L
Loulou
trustpilot.com
Sep 30, 2025
Great service from Soho store for click n collect
Staff at your Soho store for my click n collect order were very friendly, welcoming and helped me unpack the items from the large...
s
steve craig
trustpilot.com
Sep 30, 2025
quick turn around.Products good value
quick turn around.Products goo...
J
John Williams
trustpilot.com
Sep 30, 2025
Good customer service from a well…
Good customer service from a well...
D
David Reynolds
trustpilot.com
Sep 30, 2025
A must buy lamp for artist on a budget with no compromising on quality.
...
R
Rob
trustpilot.com
Sep 30, 2025
Customer service is super helpful
Customer service is super helpful. Not machines, for once! The customer care team were responsive and kept me up to date with issues with my order...
N
Nigel
trustpilot.com
Sep 30, 2025
Comprehensive and efficient
The website is comprehensive and easy to naviga...
K
K Thorington
trustpilot.com
Sep 30, 2025
A cut above the rest
I loved the simplicity from ordering through to delivery. I've been at a loss without this simple must have for all artists and crafters. Super value...
M
Mark
trustpilot.com
Sep 30, 2025
The customer service team went above…
The customer service team went above and beyond to help rectify an issue I had made...
V
Vanessa V
trustpilot.com
Sep 30, 2025
Great service
...
C
Christine
trustpilot.com
Sep 30, 2025
Cass Art once tried, you will be hooked!
Have up to now only used Cass Art once. But already...
K
Kathryn Scarlett
trustpilot.com
Sep 30, 2025
Art lecturer/teacher
As a practising artist and Lecturer/teacher in Art & Design I have found Cass Art provides me with a great range of products and quality. I'm very ple...
A
Anne Adams
trustpilot.com
Sep 30, 2025
Good overall service
Great service! My order came ve...
J
Jacqui Frederickson
trustpilot.com
Sep 30, 2025
There was a great choice of items and…
There was a great choice of items and colours, prices are good. Deli...
P
Pam C
trustpilot.com
Sep 30, 2025
Very good range of products and your…
Very good range of products and your...
n
nigel panton
trustpilot.com
Sep 30, 2025
What a fantastic company
What a fantastic company ! EVRI lost my parcel that I ordered from Cass art. They not only replaced my order but arranged to have it delivered by anot...
Conclusion
Review data shows customers frequently praise Cass Art for helpful staff, a wide product range and reliable product quality. Many reviewers report smooth online ordering, quick delivery and efficient click‑and‑collect service. Value for money is often noted, including affordable options for students and budget buyers. However, a small number of reviews describe delivery failures linked to a third‑party courier and poor follow‑up; at least one reviewer reports an unresolved refund issue. Prospective customers who value in‑store advice or click‑and‑collect generally report positive experiences; those for whom courier reliability is critical should consider the reported delivery risks.