Customers often praise Cass Art for its wide range, strong product quality, and easy online ordering. Many also commend in-store staff and customer service for being helpful and quick to respond. Some reviews describe delivery failures, cancelled sale orders, or refund requests that were not resolved. A small number mention damaged packaging, payment or address-check issues, and unexpected charges.
Examples from available reviews (Jun 2017 – Mar 2026).
High-quality supplies with quick shipping and eco-friendly packaging.
“High quality supplies available with quick shipping and very safe eco friendly packaging :)”
Customer service and products were top-notch and highly recommended.
“The customer service as well as products are always top notch- thank you for that.”
Evri missed deliveries and Cass Art failed to resolve or refund.
“Yes Cass will still not refund me.”
Payment was refused because delivery and billing addresses differed.
“Would not process my payment as my delivery address was different than my billing address.”
Reviews often mention friendly store teams and customer service that sorts out everyday issues. Several comments note quick click-and-collect and clear delivery updates. A smaller set of reviews describes delivery problems followed by cancelled orders or refund requests that were not resolved.
Many reviewers say the prices are good, with frequent sales on paints, brushes, and paper. Customers also like being able to buy single items and read helpful product reviews on the site. One or two reviewers say some items cost more than at competitor chains.
Customers describe the website as clear and easy to use, with straightforward ordering and timely delivery. Several praise how simple it is to go from ordering to collection or delivery. A few reviews mention payment issues when billing and delivery addresses do not match.
Customers consistently report high-quality materials and a broad choice of brands and colours. Some reviewers also mention eco-friendly, secure packaging. A few isolated reviews describe items arriving damaged or brushes packed poorly.
Many reviews highlight quick, helpful replies from customer service and useful delivery updates. Some customers say staff went beyond basic support to fix problems. A small number report worrying interactions, including unexpected VAT charges or requests for bank OTP codes.
Most reviewers describe a smooth experience from browsing to delivery or collection. Feedback focuses on the product range, knowledgeable staff, and an easy-to-use website. Negative outliers mainly involve delivery, refunds, cancelled sale orders, and occasional payment or packaging issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (7) · Reviews (1) · Quotes shortened · As of: March 2026
High-quality supplies with quick shipping and eco-friendly packaging.
“High quality supplies available with quick shipping and very safe eco friendly packaging :)”
Customer service and products were top-notch and highly recommended.
“The customer service as well as products are always top notch- thank you for that.”
Damaged item and slow, unhelpful responses left refund unresolved.
“the box was damaged such that the lid wouldn’t fit.”
Website easy to use, excellent product range and fair prices.
“Their website is easy to use.”
Good value, quality materials and helpful knowledgeable local staff.
“Good value and quality art materials.”
Fast service, good pricing, and delivery updates provided.
“Fast service with good pricing and updates on delivery”
Website clear, ordering easy and delivery arrived on time.
“Easy to order, website very clear. Delivery on time.”
Great online buying experience overall
“Great experience buying online, thanks!”
Item arrived on time, matched expectations and was good value.
“item arrived on time and was as expected, good price.”
Huge range, frequent sales and high-quality materials at reasonable prices.
“Cass Art offer a huge range of wonderful art supplies.”
Likes product variety and ability to buy single items and offers.
“I love the variety of products on offer”
Good range of materials supported by knowledgeable staff.
“A good range of materials backed up by knowledgeable staff.”
Offers good products and service with great ranges.
“Good products and service - great ranges”
Quality goods at reasonable prices and quick service.
“Great quality goods at a reasonable price”
Seamless process from online ordering to collection; Cass oil paints good value.
“I cannot fault the whole process from ordering online to collecting in store.”
Offers super value and useful product reviews.
“Super value and useful reviews”
Friendly staff and fast, well-managed click-and-collect service.
“The staff is nice and friendly.”
Cass Art sent items via DPD; reviewer finds EVRI unreliable locally.
“CASS Art sent items DPD and not EVRI.”
Received great service and product.
“Great service and product.”
First-time user had no complaints and will order again.
“I have no complaints and will order more in the future.”
Ordering was smooth, products well packaged and delivered safely.
“Great company to deal with.”
Evri missed deliveries and Cass Art failed to resolve or refund.
“Yes Cass will still not refund me.”
Great service and trusted products overall.
“Great service all round.”
Ordering was easy and delivery occurred within stated time.
“Easy to order and received within”
Product quality was excellent and delivery prompt.
“Excellent product & delivery time.”
Soho staff were friendly and helped with click-and-collect.
“Staff at your Soho store for my click n collect order were very friendly”
Fast turnaround and products offered good value at reasonable prices.
“Products good value, and price reasonable.”
Customer service was good from a respected, experienced company.
“Good customer service from a well respected and experienced company”
There was ease when purchasing online.
“Ease of purchasing on line”
Customer service was responsive, helpful, and kept me updated.
“Customer service is super helpful.”
Website easy to navigate; ordering and delivery were efficient.
“The website is comprehensive and easy to navigate”
Ordering to delivery was simple and great value overall.
“I loved the simplicity from ordering through to delivery.”
Customer service went above and beyond to fix my ordering issue.
“The customer service team went above and beyond to help rectify an issue”
The company provided great service.
“Great service”
After one purchase, the reviewer is hooked and will return.
“But already, I’m hooked.”
Cass Art provides a great range and good product quality.
“Cass Art provides me with a great range of products and quality.”
Order arrived well packed and within a good timeframe.
“My order came very well packed and in good time”
Wide selection, fair prices, quick delivery and clear communication.
“There was a great choice of items and colours, prices are good.”
The company has a very good product range and is recommended by artists.
“Very good range of products and your company comes recommended by artists.”
Cass Art replaced a parcel lost by EVRI and arranged alternative delivery.
“They not only replaced my order but arranged to have it delivered by another delivery company.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cass Art is a UK retailer focused on art and craft supplies for students, hobbyists, and professional artists. It sells paints, brushes, papers, canvases, drawing materials, and related accessories in physical stores and online. Listings usually include brand information plus size and material details to help customers compare options. The website typically supports online ordering, checkout choices, and delivery or collection to suit different needs.