Review data shows customers frequently praise Cass Art for helpful staff, a wide product range and reliable product quality. Many reviewers report smooth online ordering, quick delivery and efficient click‑and‑collect service. Value for money is often noted, including affordable options for students and budget buyers. However, a small number of reviews describe delivery failures linked to a third‑party courier and poor follow‑up; at least one reviewer reports an unresolved refund issue. Prospective customers who value in‑store advice or click‑and‑collect generally report positive experiences; those for whom courier reliability is critical should consider the reported delivery risks.
Examples from available reviews (Jun 2017 – Feb 2026).
Helpful staff and high-quality products made for an excellent shopping experience.
“Cass Art is a fantastic art supplies store”
Evri missed deliveries and Cass Art failed to resolve or refund.
“Yes Cass will still not refund me.”
Cass Art replaced a parcel lost by EVRI and arranged alternative delivery.
“They not only replaced my order but arranged to have it delivered by another delivery company.”
Customer service was responsive, helpful, and kept me updated.
“Customer service is super helpful.”
Staff are frequently described as knowledgeable, friendly and helpful in stores and for click‑and‑collect interactions.
Multiple reviewers cite reasonable prices, good savings and value—suitable for students and budget‑conscious buyers.
Most reviews report easy ordering and timely delivery or efficient click‑and‑collect; a minority report courier failures.
Customers commonly report products meet expectations for functionality and durability across basic and higher‑end ranges.
Many reviewers note quick, clear and responsive customer support; one review describes poor follow‑up on a delivery.
Overall impressions are positive about the shopping experience, though at least one detailed review flags unresolved delivery issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (7) · Reviews (1) · Quotes shortened · As of: February 2026
They asked for an OTP code from my bank, which the reviewer found suspicious.
“they asked for a OTP code from my bank.”
Payment was refused because delivery and billing addresses differed.
“Would not process my payment as my delivery address was different than my billing address.”
Brush arrived badly bent due to careless packaging.
“the paint brush was BADLY bent over at the bristles”
Reviewer was charged VAT incorrectly and upset about the cost.
“cass art shops charged me vat!!!”
Sale order was cancelled without notice and customer service was unhelpful.
“My online order of sale items was cancelled by them for no apparent good reason”
Cass Art is a fantastic art supplies store that I had the pleasure of shopping at recently. The range of products available was truly impressive and they offered some of the world's most renowned art brands, all at incredibly reasonable prices.
What stood out to me was how knowledgeable and friendly the staff were. As someone who doesn't have much experience with art supplies, I appreciated their willingness to explain which product would be best suited for my needs without making me feel embarrassed for being clueless.
The quality of the products themselves also cannot be overstated. Everything I purchased exceeded my expectations in terms of functionality and durability.
Overall, Cass Art provided an excellent shopping experience that left me feeling satisfied with both their service and products.
Large art shop with a wide variety of drawing and painting supplies.
“It's a great art shop with a huge varity of stuff for drawing and painting”
Good product range but somewhat more expensive than competitors.
“They are a bit expensive compared to other art chains though.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cass Art is a UK-based retailer specialising in art materials, operating physical shops and an online store. It supplies a broad range of creative products for hobbyists, students and professional artists and offers delivery and click‑and‑collect options.