Customers often praise Cass Art for its wide range, strong product quality, and easy online ordering. Many also commend in-store staff and customer service for being helpful and quick to respond. Some reviews describe delivery failures, cancelled sale orders, or refund requests that were not resolved. A small number mention damaged packaging, payment or address-check issues, and unexpected charges.
Examples from available reviews (Jun 2017 – Mar 2026).
High-quality supplies with quick shipping and eco-friendly packaging.
“High quality supplies available with quick shipping and very safe eco friendly packaging :)”
Customer service and products were top-notch and highly recommended.
“The customer service as well as products are always top notch- thank you for that.”
Evri missed deliveries and Cass Art failed to resolve or refund.
“Yes Cass will still not refund me.”
Payment was refused because delivery and billing addresses differed.
“Would not process my payment as my delivery address was different than my billing address.”
Reviews often mention friendly store teams and customer service that sorts out everyday issues. Several comments note quick click-and-collect and clear delivery updates. A smaller set of reviews describes delivery problems followed by cancelled orders or refund requests that were not resolved.
Many reviewers say the prices are good, with frequent sales on paints, brushes, and paper. Customers also like being able to buy single items and read helpful product reviews on the site. One or two reviewers say some items cost more than at competitor chains.
Customers describe the website as clear and easy to use, with straightforward ordering and timely delivery. Several praise how simple it is to go from ordering to collection or delivery. A few reviews mention payment issues when billing and delivery addresses do not match.
Customers consistently report high-quality materials and a broad choice of brands and colours. Some reviewers also mention eco-friendly, secure packaging. A few isolated reviews describe items arriving damaged or brushes packed poorly.
Many reviews highlight quick, helpful replies from customer service and useful delivery updates. Some customers say staff went beyond basic support to fix problems. A small number report worrying interactions, including unexpected VAT charges or requests for bank OTP codes.
Most reviewers describe a smooth experience from browsing to delivery or collection. Feedback focuses on the product range, knowledgeable staff, and an easy-to-use website. Negative outliers mainly involve delivery, refunds, cancelled sale orders, and occasional payment or packaging issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (7) · Reviews (1) · Quotes shortened · As of: March 2026
They asked for an OTP code from my bank, which the reviewer found suspicious.
“they asked for a OTP code from my bank.”
Payment was refused because delivery and billing addresses differed.
“Would not process my payment as my delivery address was different than my billing address.”
Brush arrived badly bent due to careless packaging.
“the paint brush was BADLY bent over at the bristles”
Reviewer was charged VAT incorrectly and upset about the cost.
“cass art shops charged me vat!!!”
Sale order was cancelled without notice and customer service was unhelpful.
“My online order of sale items was cancelled by them for no apparent good reason”
Cass Art is a fantastic art supplies store that I had the pleasure of shopping at recently. The range of products available was truly impressive and they offered some of the world's most renowned art brands, all at incredibly reasonable prices.
What stood out to me was how knowledgeable and friendly the staff were. As someone who doesn't have much experience with art supplies, I appreciated their willingness to explain which product would be best suited for my needs without making me feel embarrassed for being clueless.
The quality of the products themselves also cannot be overstated. Everything I purchased exceeded my expectations in terms of functionality and durability.
Overall, Cass Art provided an excellent shopping experience that left me feeling satisfied with both their service and products.
Large art shop with a wide variety of drawing and painting supplies.
“It's a great art shop with a huge varity of stuff for drawing and painting”
Good product range but somewhat more expensive than competitors.
“They are a bit expensive compared to other art chains though.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cass Art is a UK retailer focused on art and craft supplies for students, hobbyists, and professional artists. It sells paints, brushes, papers, canvases, drawing materials, and related accessories in physical stores and online. Listings usually include brand information plus size and material details to help customers compare options. The website typically supports online ordering, checkout choices, and delivery or collection to suit different needs.