Review data shows customers frequently praise Cass Art for helpful staff, a wide product range and reliable product quality. Many reviewers report smooth online ordering, quick delivery and efficient click‑and‑collect service. Value for money is often noted, including affordable options for students and budget buyers. However, a small number of reviews describe delivery failures linked to a third‑party courier and poor follow‑up; at least one reviewer reports an unresolved refund issue. Prospective customers who value in‑store advice or click‑and‑collect generally report positive experiences; those for whom courier reliability is critical should consider the reported delivery risks.
Examples from available reviews (Jun 2017 – Feb 2026).
Helpful staff and high-quality products made for an excellent shopping experience.
“Cass Art is a fantastic art supplies store”
Evri missed deliveries and Cass Art failed to resolve or refund.
“Yes Cass will still not refund me.”
Cass Art replaced a parcel lost by EVRI and arranged alternative delivery.
“They not only replaced my order but arranged to have it delivered by another delivery company.”
Customer service was responsive, helpful, and kept me updated.
“Customer service is super helpful.”
Staff are frequently described as knowledgeable, friendly and helpful in stores and for click‑and‑collect interactions.
Multiple reviewers cite reasonable prices, good savings and value—suitable for students and budget‑conscious buyers.
Most reviews report easy ordering and timely delivery or efficient click‑and‑collect; a minority report courier failures.
Customers commonly report products meet expectations for functionality and durability across basic and higher‑end ranges.
Many reviewers note quick, clear and responsive customer support; one review describes poor follow‑up on a delivery.
Overall impressions are positive about the shopping experience, though at least one detailed review flags unresolved delivery issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (7) · Reviews (1) · Quotes shortened · As of: February 2026
High-quality supplies with quick shipping and eco-friendly packaging.
“High quality supplies available with quick shipping and very safe eco friendly packaging :)”
Customer service and products were top-notch and highly recommended.
“The customer service as well as products are always top notch- thank you for that.”
Damaged item and slow, unhelpful responses left refund unresolved.
“the box was damaged such that the lid wouldn’t fit.”
Website easy to use, excellent product range and fair prices.
“Their website is easy to use.”
Good value, quality materials and helpful knowledgeable local staff.
“Good value and quality art materials.”
Fast service, good pricing, and delivery updates provided.
“Fast service with good pricing and updates on delivery”
Website clear, ordering easy and delivery arrived on time.
“Easy to order, website very clear. Delivery on time.”
Great online buying experience overall
“Great experience buying online, thanks!”
Item arrived on time, matched expectations and was good value.
“item arrived on time and was as expected, good price.”
Huge range, frequent sales and high-quality materials at reasonable prices.
“Cass Art offer a huge range of wonderful art supplies.”
Likes product variety and ability to buy single items and offers.
“I love the variety of products on offer”
Good range of materials supported by knowledgeable staff.
“A good range of materials backed up by knowledgeable staff.”
Offers good products and service with great ranges.
“Good products and service - great ranges”
Quality goods at reasonable prices and quick service.
“Great quality goods at a reasonable price”
Seamless process from online ordering to collection; Cass oil paints good value.
“I cannot fault the whole process from ordering online to collecting in store.”
Offers super value and useful product reviews.
“Super value and useful reviews”
Friendly staff and fast, well-managed click-and-collect service.
“The staff is nice and friendly.”
Cass Art sent items via DPD; reviewer finds EVRI unreliable locally.
“CASS Art sent items DPD and not EVRI.”
Received great service and product.
“Great service and product.”
First-time user had no complaints and will order again.
“I have no complaints and will order more in the future.”
Ordering was smooth, products well packaged and delivered safely.
“Great company to deal with.”
Evri missed deliveries and Cass Art failed to resolve or refund.
“Yes Cass will still not refund me.”
Great service and trusted products overall.
“Great service all round.”
Ordering was easy and delivery occurred within stated time.
“Easy to order and received within”
Product quality was excellent and delivery prompt.
“Excellent product & delivery time.”
Soho staff were friendly and helped with click-and-collect.
“Staff at your Soho store for my click n collect order were very friendly”
Fast turnaround and products offered good value at reasonable prices.
“Products good value, and price reasonable.”
Customer service was good from a respected, experienced company.
“Good customer service from a well respected and experienced company”
There was ease when purchasing online.
“Ease of purchasing on line”
Customer service was responsive, helpful, and kept me updated.
“Customer service is super helpful.”
Website easy to navigate; ordering and delivery were efficient.
“The website is comprehensive and easy to navigate”
Ordering to delivery was simple and great value overall.
“I loved the simplicity from ordering through to delivery.”
Customer service went above and beyond to fix my ordering issue.
“The customer service team went above and beyond to help rectify an issue”
The company provided great service.
“Great service”
After one purchase, the reviewer is hooked and will return.
“But already, I’m hooked.”
Cass Art provides a great range and good product quality.
“Cass Art provides me with a great range of products and quality.”
Order arrived well packed and within a good timeframe.
“My order came very well packed and in good time”
Wide selection, fair prices, quick delivery and clear communication.
“There was a great choice of items and colours, prices are good.”
The company has a very good product range and is recommended by artists.
“Very good range of products and your company comes recommended by artists.”
Cass Art replaced a parcel lost by EVRI and arranged alternative delivery.
“They not only replaced my order but arranged to have it delivered by another delivery company.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cass Art is a UK-based retailer specialising in art materials, operating physical shops and an online store. It supplies a broad range of creative products for hobbyists, students and professional artists and offers delivery and click‑and‑collect options.