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We Collect & Analyse Reviews

Jura Watches
Experiences & Reviews

Jura Watches is a UK watch retailer specialising in the sale of wristwatches and related accessories. Consumers researching the company commonly check stock availability, warranty handling, delivery times and return/refund processes. When evaluating any watch retailer, verify authorised-dealer status, warranty terms, accepted payment methods and formal returns policy before purchase.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 38%
Latest Review 12d
Overall Rating
2.6

Our Analysis

🎯

Service quality

Many reviews report long delivery waits and refund problems; a smaller group describe fast delivery and helpful in‑store support.

Share
26%
Weak
💰

Value for money

Several customers describe competitive pricing, price‑matching and good deals; these comments are consistently positive across those reviews.

Share
8%
Strong
⚡

User experience

Customers mention packaging, WhatsApp/ordering links and payment handling; experiences range from smooth, well‑packaged deliveries to payment and fulfilment frustrations.

Share
10%
Mixed
🔧

Product quality

Most reviewers who mention products describe them as high quality or as expected; isolated reports note listing inaccuracies or defects on arrival.

Share
8%
Strong
📞

Communication

A substantial number of reviews describe unanswered emails, missed calls and poor responsiveness; a minority praise clear, prompt communication from staff.

Share
22%
Weak
⭐

Overall experience

Overall impressions are divided: several customers report excellent purchases and service, while many others report delayed orders and unresolved refunds.

Share
26%
Weak

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

B
Bazz
External Source Oct 01, 2025

BUYER BEWARE

Company is clearly suffering cash flow issues as is selling stock they don't have and are unable to give confirmation of when you will receive the ite...

T
Tim Lempriere
External Source Sep 24, 2025

Ball Engineer Master II - Online Order

Ordered online, excellent communication throughout the process, fast delivery, well pac...

S
Sital Ral
External Source Sep 22, 2025

Reading the reviews im not the first and wont be the last

Lovely watch, good price, quick to be delivered. No additional links sent in box, normally not a problem. Ive been waiting for 6 months for the extra...

B
Ben S
External Source Sep 22, 2025

Great Customer Service

I'd seen a Certina Auto Chronograph in the sale and had WhatsApped Jura around midday on the Friday, asking if it would be possible to change the date...

A
A Rodrigues
External Source Sep 22, 2025

Delayed, disappointing and poor customer service.

Disappointed and upset. Ordered the watch on 22nd May and finally received it on 5th September. Had to wait over 3 and half months for the item but no...

F
F Caione
External Source Sep 22, 2025

Amazing!

Amazing service and super quick delivery. Very go...

C
Consumer
External Source Sep 22, 2025

For my last two watches I have…

For my last two watches I have purchased from this company I can’t fault them, Friendly service, knowledgeable,and...

W
Wainer
External Source Sep 17, 2025

I bought a Garmin Lily 2 watch on…

I bought a Garmin Lily 2 watch on August 9th 2025. After several unanswered calls and emails I got a reply from a helpful but understaffed member of t...

A
Andrew
External Source Sep 16, 2025

Poor customer service - no responses

I had ordered w expensive items from Jura and CW sellers. Unfortunately, neither fitted and so I returned for a refund on the same day I received them...

G
Gerald
External Source Sep 16, 2025

Bought a watch through Joshua at Jura…

Bought a watch through Joshua at Jura watches, I must say that this was a positive experience albeit a long one as I couldn't make up my mind as to wh...

s
simon williams
External Source Sep 13, 2025

I placed an order on the 14th of July…

I placed an order on the 14th of July for a £3300 pound watch Delivery , no later than mid August , no delivery , gone back to 1st week September , it...

A
Anthony Dunne
External Source Sep 12, 2025

Dreadful online experience I am still…

Dreadful online experience I am still waiting for a £4,300 refund 4 months after giving this business my money. Do not give your card details to their...

A
AML
External Source Sep 11, 2025

Abysmal

Some of the worst customer service I’ve ever encountered. Ordered a watch unfit for specifications as the bezel doesn’t turn (not mentioned in the lis...

C
Carl Gibbs
External Source Sep 10, 2025

Great service

Great service. I spoke to Josh who found the watch I wanted and got me a fant...

g
gavin
External Source Sep 10, 2025

Long lead times and poor comms/messaging

I ordered a Garmin watch online back at the start of July for a specific trip in mid-September; the item has not yet arrived. I waited a month (as a d...

L
Liam Birdi
External Source Sep 09, 2025

Terrible business

I ordered a watch 11 weeks ago, it still hasn't arrived. Garmin Marq gen 2, they really take the piss. I will now forever order from rival companies o...

S
Stephen
External Source Sep 08, 2025

Fantastic Customer Service

Yet again, fantastic, personal customer service - my second luxury watch purchase and will no doubt be making a 3rd a...

D
David Lamb
External Source Sep 07, 2025

Garmin Fenix 8 never arrived told the…

Garmin Fenix 8 never arrived told the same story every week that we are expecting a shipment next week. Then when I threatened a charged back I was to...

a
andy finlay
External Source Sep 07, 2025

JOKERS

Really the worst company I have come across. Ordered a Mont Blanc watch in March this year, initially got an email saying it is delayed by a week, the...

c
customer
External Source Sep 04, 2025

I placed an order online on 02/09/2025…

I placed an order online on 02/09/2025 and only afterwards discovered the watch was not available for immediate delivery. When I phoned, I was told de...

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Conclusion

Reviews show a clear split in customer outcomes. Multiple reviewers praise helpful staff, competitive pricing and quick, well‑packaged deliveries — including successful warranty or paperwork requests. However, a large number of recent reviews report stock shortages, long lead times, poor responses to emails/phone calls and slow or missing refunds. If you are considering a purchase, confirm stock availability and estimated delivery times in writing, use payment methods with buyer protection and keep records of all communications and order confirmations.