Customers describe two very different experiences. Some praise quick delivery, careful packaging, helpful sales staff, and strong pricing. Others report repeated fulfilment failures, long waits for refunds, and poor communication. A few also mention watches arriving damaged or not as described.
Examples from available reviews (Nov 2019 – Feb 2026).
Garmin fenix 8 arrived on time and was well packaged.
“Watch arrived on time and was also very well packaged to protect the watch.”
Sales assistant Joshua provided patient help and a positive buying experience.
“Shoutout to Joshua who helped me through and stuck with me.”
Still waiting four months for a £4,300 refund and escalating complaints.
“I am still waiting for a £4,300 refund 4 months after giving this business my money.”
Received a damaged watch described as new and endured prolonged refund fight.
“Sent me a £3500 watch in January knowing full well that it was damaged.”
Positive reviews mention fast dispatch, correct packaging, and helpful in-store support. Negative reviews describe orders that were not fulfilled, long delays, and staff going quiet after payment. Outcomes often hinge on stock availability and how orders are handled.
Several reviewers point to clear discounts and good value on specific buys. Others rate value poorly when money was held, refunds took too long, or items never arrived. Value tends to track whether delivery and refunds happen on time.
Reviews cover both online checkout and in-person purchases. Positive accounts note payment taken at dispatch and polite help from staff. Negative accounts report payment taken without delivery, cancelled orders, and cases pushed into disputes or chargebacks.
Some customers say their watch arrived in high quality and as described. Others received damaged items or watches missing the promised manufacturer packaging. These issues show up less often than service and communication complaints, but they include serious defects and misdescription.
Good communication shows up in order updates, help with warranty arrangements, or a courtesy call for collection. Many complaints describe no replies, inaccurate delivery estimates, and missing postage notifications. Communication problems often go with delayed deliveries and refund disputes.
Reviews split between smooth purchases and transactions that never get resolved. Positive experiences feature quick delivery, helpful staff, and correct packaging. Negative cases end in refund disputes, payment chargebacks, and sometimes legal action.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (9) · Reviews (1) · Quotes shortened · As of: February 2026
Great price, on-time delivery and excellent communication throughout purchase.
“great price and delivered on time.”
High-value watch never arrived and communication ceased; legal action started.
“Watch has never arrived.”
Staff vanished after payment and ignored messages post-sale.
“every message was ignored”
Overseas purchase delivered promptly with great prices and service.
“Delivery was made the following week.”
Consistently receives great customer service from this retailer.
“Always great customer service”
Backordered Seiko; payment only taken at dispatch and fast delivery.
“Did not take payment till it was dispatched.”
Bought a Reservoir at 50% and had a straightforward shopping experience.
“Got a 50% deal off a Reservoir watch”
Good communication resolved an issue and a courtesy call supported collection.
“Great price and good communication.”
Watch never arrived after months of delays; received refund.
“it became apparent that the watch would never turn up”
Garmin fenix 8 arrived on time and was well packaged.
“Watch arrived on time and was also very well packaged to protect the watch.”
Repeated delays, poor communication and unfulfilled order forced cancellation.
“I ordered my Garmin Fenix 8 no less than five months ago”
Well packaged, correctly sized watch with spare links included.
“The watch was well packaged, properly sized and all spare links included.”
Received a damaged watch described as new and endured prolonged refund fight.
“Sent me a £3500 watch in January knowing full well that it was damaged.”
Flawless purchase with great service and a recommended retailer.
“Flawless from start to finish.”
Good service and communication though some stock unavailable as advertised.
“some stock was not as available as advertised.”
Superb, quick service with accurate delivery and local bracelet adjustment.
“Superb service. Quick. Accurate delivery.”
Watch arrived without official Longines box and promised replacement never arrived.
“Watch arrived in a "Jura box" and not an official Longines one.”
Great customer service and quick delivery overall.
“Great customer service, quick deliver just overall a great company”
Delayed by manufacturer's stock but then swift delivery and good packaging.
“Once in stock delivery was swift and my item was very well packaged.”
Easy process, pleasant staff and quality service prompting return purchases.
“nice people to deal with, and in my opinion a quality service.”
Seller took payment but failed to fulfil order or provide delivery confirmation.
“selling stock they don't have”
Ordered online with excellent communication and fast delivery.
“excellent communication throughout the process”
Missing bracelet links and refusal to refund after months' wait.
“Ive been waiting for 6 months for the extra links”
Personalised warranty request fulfilled quickly with excellent service.
“Absolutely fantastic service from start to finish”
Watch arrived after months and return refused due to policy.
“Had to wait over 3 and half months for the item”
Amazing service with very quick delivery and appreciated gift wrapping.
“Amazing service and super quick delivery.”
Friendly, knowledgeable service and great value across two purchases.
“Friendly service, knowledgeable,and great value for money”
Watch out of stock, promised September dispatch but no replies or delivery.
“no watch, no email replies and no calls are answered.”
Returned items but still awaiting nearly £2k in refunds and no responses.
“I am still,waiting for nearly £2k in refunds.”
Sales assistant Joshua provided patient help and a positive buying experience.
“Shoutout to Joshua who helped me through and stuck with me.”
Watch repeatedly delayed, no refund and forced to dispute payment.
“cannot now give me a delivery time”
Still waiting four months for a £4,300 refund and escalating complaints.
“I am still waiting for a £4,300 refund 4 months after giving this business my money.”
Returned misdescribed watch and needed a dispute to obtain a refund.
“I got refunded via PayPal, following a dispute.”
Josh found desired watch, secured a great deal and next-day delivery.
“The watch arrived the next day.”
Long, unclear lead times with repeated vague updates; order cancelled.
“Or be prepared to wait months for the item.”
Order delayed eleven weeks with ignored calls and poor communication.
“I ordered a watch 11 weeks ago, it still hasn't arrived.”
Personal, helpful customer service with great communications and pricing.
“Extremely helpful staff, great communications, and some of the best pricing available”
Never received watch; chargeback returned money quickly after poor communication.
“Garmin Fenix 8 never arrived told the same story every week”
Order delayed, rude staff and unresponsive refund process led to chargeback.
“I finally cancelled my order in July and have been waiting for a refund since.”
Reviewer claims the broker is a scam and warns others to avoid.
“This broker is a scam – avoid at all costs.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Jura Watches sells wristwatches and related accessories. It lists new and pre-owned pieces online and also supports in-store purchases. Common services include watch sizing and bracelet adjustments, warranty support, and international shipping. The website usually includes product pages, secure payment options, and a customer service contact for order questions.