Customers describe two very different experiences. Some praise quick delivery, careful packaging, helpful sales staff, and strong pricing. Others report repeated fulfilment failures, long waits for refunds, and poor communication. A few also mention watches arriving damaged or not as described.
Examples from available reviews (Nov 2019 – Feb 2026).
Garmin fenix 8 arrived on time and was well packaged.
“Watch arrived on time and was also very well packaged to protect the watch.”
Sales assistant Joshua provided patient help and a positive buying experience.
“Shoutout to Joshua who helped me through and stuck with me.”
Still waiting four months for a £4,300 refund and escalating complaints.
“I am still waiting for a £4,300 refund 4 months after giving this business my money.”
Received a damaged watch described as new and endured prolonged refund fight.
“Sent me a £3500 watch in January knowing full well that it was damaged.”
Positive reviews mention fast dispatch, correct packaging, and helpful in-store support. Negative reviews describe orders that were not fulfilled, long delays, and staff going quiet after payment. Outcomes often hinge on stock availability and how orders are handled.
Several reviewers point to clear discounts and good value on specific buys. Others rate value poorly when money was held, refunds took too long, or items never arrived. Value tends to track whether delivery and refunds happen on time.
Reviews cover both online checkout and in-person purchases. Positive accounts note payment taken at dispatch and polite help from staff. Negative accounts report payment taken without delivery, cancelled orders, and cases pushed into disputes or chargebacks.
Some customers say their watch arrived in high quality and as described. Others received damaged items or watches missing the promised manufacturer packaging. These issues show up less often than service and communication complaints, but they include serious defects and misdescription.
Good communication shows up in order updates, help with warranty arrangements, or a courtesy call for collection. Many complaints describe no replies, inaccurate delivery estimates, and missing postage notifications. Communication problems often go with delayed deliveries and refund disputes.
Reviews split between smooth purchases and transactions that never get resolved. Positive experiences feature quick delivery, helpful staff, and correct packaging. Negative cases end in refund disputes, payment chargebacks, and sometimes legal action.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (9) · Reviews (1) · Quotes shortened · As of: February 2026
Order cancelled yet Klarna instalment taken and refund delayed seven to fourteen days.
“the refund could take 7–14 days.”
Returned watch immediately but was accused of wear and refused refund.
“I was point blank refused my money back.”
Incorrect warranty card caused months of delay and poor customer service.
“the warranty card included with my watch did not match the serial number on the watch itself.”
Purchased Garmin; long delays and poor customer service compared to competitors.
“SHOCKING CUSTOMER SERVICE AVOID AVOID AVOID”
No postage notification and repeated false ETAs; poor communication overall.
“Communication is atrocious and they sell products which are not in stock.”
Received non-working watch and was denied replacement or satisfactory resolution.
“Received the watch not working.”
HIGHLY QUALITY
I was looking for luxury watches for my husband's birthday and came across Jura Watches, which I decided to check out to see if they were selling any.
I came across this Gucci Watch- Timeless and was pleased to see that it was price matched at a lesser price than other websites, so I purchased it right away!
It arrived promptly, which pleased me because I am a procrastinator of unparalleled proportions.
My spouse adored it, though I'm not sure why given that he never wears a timepiece (he leaves them in the drawer).
Overall, I would strongly suggest this product to anyone since it is of high quality and it's unisex.
Reviewer feels undervalued despite previous spending and will reconsider ordering.
“they don't want to treat me as a returning customer”
Order delayed two months and company held funds, prompting legal action.
“they hold my money for 24 days!!!”
Company attempted to withhold funds after return; a PayPal claim was filed.
“Tried to steal money from me after I returned a watch.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Jura Watches sells wristwatches and related accessories. It lists new and pre-owned pieces online and also supports in-store purchases. Common services include watch sizing and bracelet adjustments, warranty support, and international shipping. The website usually includes product pages, secure payment options, and a customer service contact for order questions.