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We Collect & Analyse Reviews

C W Sellors
Experiences & Reviews

C W Sellors is a UK-based jeweller and authorised watch retailer operating an online shop alongside multiple physical stores. The business offers branded timepieces, jewellery and Whitby jet pieces, and presents both retail counters and online ordering channels for customers researching watches and jewellery retailers in the UK.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 38%
Latest Review 11d
Overall Rating
2.5

Our Analysis

🎯

Service quality

Reviews describe attentive, knowledgeable in-store staff and personalised service but also frequent delays, cancelled orders and inconsistent fulfilment across purchases.

Share
20%
Mixed
💰

Value for money

Some customers report good in-store deals, but a larger group raise concerns about withheld refunds, extra charges or poor alternatives offered when items are unavailable.

Share
8%
Weak

User experience

Several shoppers praise pressure-free visits and helpful staff; others recount long waits, returns problems and order cancellations that made the experience negative.

Share
20%
Mixed
🔧

Product quality

Many reviewers praise watch and jewellery quality, yet some report incorrect, substandard or missing items and listing inaccuracies affecting expectations.

Share
8%
Mixed
📞

Communication

Numerous reviews cite poor or absent email and phone responses and inconsistent updates; a smaller set note clear, prompt communication from individual staff members.

Share
20%
Weak

Overall experience

Overall impressions are divided: positive in-person purchases and good problem resolution contrast with frequent complaints about delivery delays, refunds and customer contact.

Share
24%
Weak

Our Independent Methodology

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Data Collection

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AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

T
Thomas Lowe
External Source Oct 02, 2025

Difficult to assess “customer service”…

Difficult to assess “customer service” when things are going well.. which they don’...

J
Joe Preston
External Source Oct 01, 2025

Ordered a watch earlier in the year…

Ordered a watch earlier in the year that was discounted, turned out this was out of stock and had to be ordered in from Switzerland… I had to keep get...

J
Jimowl
External Source Sep 30, 2025

Praesent nec erat convallis

Lorem ipsum dolor sit amet,...

X
Xxxxxxxx
External Source Sep 30, 2025

Really Helpful

I recently ordered a watch from CW Sellors which unfortunately got lost in the DPD system. Although this was outside of their control, CW Sellors kept...

E
E D
External Source Sep 29, 2025

Scammers

Scammers - avoid at all costs. 11 months on from purchasing several watches, 1 of which was never delivered. After finally recognising they had sold m...

D
Dixie
External Source Sep 26, 2025

Excellent Service and price

I have just purchased a watch from the Bakewell store and was looked after superbly by Clare. The business offered me a great deal on the watch I want...

V
V L A
External Source Sep 26, 2025

Disappointing Experience Avoid

Very disappointed with this retailer and would never purchase from them again. If purchasing direct from the shop where you see the item might be best...

S
Sharon Davies
External Source Sep 25, 2025

Great Company

Excellent service with...

M
MrsL
External Source Sep 24, 2025

Box not supplied and bad customer service

Ordered a Rado watch online from C W Sellors and it was received quickly but not in the branded box. A letter advised this had been ordered and would...

J
Jonathan Anderson
External Source Sep 24, 2025

Great client service !

Leah has been super helpful in dealing with an order where the jeweller had sold out . K...

S
Sarah
External Source Sep 23, 2025

Avoid, avoid, avoid !!!

Avoid, avoid, avoid! Placed my order in May, still waiting for the bracelet in September even though my initial order didn’t state a waiting time! Com...

R
Rares Mihai Popa
External Source Sep 21, 2025

No watch after 3 months, no ETA

Ordered a Longines watch in May, with estimated delivery time of 3-4 weeks. It did not arrive in June. Decided to order a different model, similar 3-4...

T
TravelbugM
External Source Sep 21, 2025

Truly appalling service

Ordered a watch back in June on the basis that they could supply it. Month after month of delay and excuses. Zero communications from them without me...

A
Alex
External Source Sep 19, 2025

Cancelled my order without even telling…

Cancelled my order without even telling me. Poor to mediocre communication, lots of delays, apparently everything was in c...

J
James
External Source Sep 19, 2025

Poor service!

Poor service! Ordered a whitby jet ring from the website, a week later I received an email stating that the ring I ordered was not available in the si...

S
Steve Jordan
External Source Sep 18, 2025

Really disappointing to see so many…

Really disappointing to see so many negative reviews for CW Sellors. As a long term customer of CW Sellors and Jura Watches, my customer experience ha...

D
Darren
External Source Sep 17, 2025

DEFINITELY listen to the poor reviews…

DEFINITELY listen to the poor reviews on here. I returned 2 items because they were substandard. CW S...

S
SM
External Source Sep 17, 2025

Looking for Whitby Jet try a local independent

We purchased some earrings for my daughter via the Hammond website. Following a prolonged and frankly unacceptable delay in their dispatch, with littl...

Z
Zoe
External Source Sep 15, 2025

Really poor service

Really poor service. Like others, ordered an item that was then advised was out of stock. Requested a refund a number of times, email reply was very p...

J
Julie Bestwick
External Source Sep 15, 2025

Tremendous welcome at C W Sellors, Bakewell

The welcome at C W Sellors, Bakewell is amazing, always a warm and friendly smile. Everyone you meet looks after you, if you are just browsing that’s...

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Conclusion

Reviewers consistently praise in-person service and named staff (for example Clare, Peter, Leah and Josh) for helpfulness and problem-solving. At the same time, many recent reviews describe long delivery lead times, cancelled or backordered online orders and cases of missing packaging or incorrect items. Communication is a recurring concern: several reviewers report unanswered emails, limited updates and delayed refunds, although others highlight prompt updates and quick replacements. Consumers considering C W Sellors should confirm stock and delivery estimates before ordering online and consider purchasing in person when possible to reduce the risk of delays or refund disputes.