Reviewers often praise in-store staff and named employees for attentive, personal help. Several buyers describe smooth purchases and quick resolution of lost deliveries. Other accounts point to repeated order delays, refunds being held back, and service stopping abruptly after administration. Alongside the strong service praise are reports of refused repairs and billing disputes.
Examples from available reviews (Dec 2021 – Feb 2026).
Reviewer reports fantastic service and full satisfaction.
“Fantastic service 100%”
Company entered administration; order cancelled and refund not received.
“DO NOT BUY THEY HAVE GONE INTO ADMINISTRATION”
Order delayed for months with almost no communication, refund credited after threat.
“Communication is nonexistent”
Necklace broke within warranty but retailer refuses repair or manufacturer handling.
“Sellors won't repair it or even handle the sending it to the manufacturers”
Many reviewers single out staff and store teams for standout, hands-on service. Others describe repairs being refused, orders cancelled, and being told to seek refunds through their bank. Strong in-store service sits alongside after-sales breakdowns.
Some customers say they got good prices and value on jewellery and wedding rings. Others mention gift voucher limits, unexpected fees, and needing third-party disputes to get their money back. Complaints about extra charges come up repeatedly in negative reviews.
Many describe store visits as warm, low-pressure, and well supported. Several buyers found online ordering easy, but others ran into items shown as in stock that weren’t, long waits, and cancelled orders. The gap between an easy in-store experience and online fulfilment problems stands out.
Some reviews mention faults such as broken necklaces and cracked stones. Several of those customers say warranty repairs were declined or the damage was disputed. These fault reports appear less often than service and communication issues, but they are specific.
Negative reviews often focus on late, mixed, or missing updates about orders and refunds. Several customers report orders being cancelled without notice and refunds being issued as store credit rather than to the original payment method. Communication lapses are a main theme in low ratings.
Reviews split between strong praise for frontline staff and sharp criticism of fulfilment and after-sales processes. Positive shop experiences sit beside problems after purchase, especially with refunds, repairs, and order fulfilment. Overall, in-person service comes across as dependable, while post-sale administration does not.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Excellent products, as well as a pleasant shopping experience
Excellent service, especially given the fact that the Gorgen Jensen offspring Sterling Silver Necklace was custom made for the customer's specifications.
As soon as the order was accepted, I received a considerate and kind email informing me that the delivery time I had requested had been accommodated.
In addition, I was given the option to choose my preferred color preference, which was quite beneficial to me.
Hanna was really professional in ensuring that I received the best possible order. I highly recommend her.
Her services are top-notch
Please accept my heartfelt thanks for everything; it was a lovely experience.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
C W Sellors is a UK jewellery retailer selling fine jewellery, wedding rings, and watches. It runs physical stores as well as an online shop. Typical services include ring sizing, repairs, valuations, and bespoke orders. Customers can shop branded lines and book appointments for fittings and consultations.