Many reviewers describe early material problems, including soles coming apart, cracked leather, and peeling. Multiple customers say payments were not returned, parcels went missing, and replies took a long time. Several shoppers also praise quick in-store help, fast replacements, and occasional long-lasting wear. Gaps in tracking and slow refunds come up repeatedly.
Examples from available reviews (Dec 2021 – Mar 2026).
Sole separated after two months and customer service wouldn't assist.
“the sole has broken apart from the shoes as the glue has disconnected.”
Paid but never received goods, two months fighting for resolution.
“Took my money - no goods - 2 months of fighting to get what I paid for”
Missing parcel was replaced promptly and customer service kept me updated.
“they sent a replacement immediately after and kept me in the loop.”
My name is Derek,,from Ireland. I just purchased for my wife, 2 pairs of ladies sandals. I have ox blood shoe, black shoe , soft leather shoes. I boug...
“My name is Derek,,from Ireland. I just purchased for my wife, 2 pairs of ladies sandals. I have ox blood shoe, black shoe , soft leather shoes. I boug...”
Many complaints focus on late dispatch, missing parcels, and slow refunds. Some store teams and individual agents get praise for quick replacements and helpful in-person support.
Repeated reports of boots failing after short use weaken the value for many buyers. A smaller group points to lasting pairs and fast refunds as exceptions.
Several customers mention comfort from the first wear and a good fit. Others describe poor wearability, foot wounds, and ask for more vegan options.
Most negative reviews point to soles separating, leather cracking or splitting, peeling, and rivets failing. A minority describe standout longevity, including isolated cases of decades of wear.
Reviewers often mention missing order confirmations, deliveries without tracking, and messages that went unanswered. Some customers report clear, timely updates from support, including replacement notices.
Reviews split between strongly negative stories and clearly positive experiences. Many negative accounts pair product failure with unresponsive support, while positive ones highlight quick in-store help and replacements that worked out.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
My package was lost but customer support helped resolve it.
“I would like to say thank you Ana R. from customer support.”
My package was lost but customer support helped resolve it.
“I would like to say thank you Ana R. from customer support.”
Sole split after two years and complaint was rejected.
“the sole split”
Sole split after two years and complaint was rejected.
“the sole split”
Sole separated after two months and customer service wouldn't assist.
“the sole has broken apart from the shoes as the glue has disconnected.”
Sole separated after two months and customer service wouldn't assist.
“the sole has broken apart from the shoes as the glue has disconnected.”
Paid but never received goods, two months fighting for resolution.
“Took my money - no goods - 2 months of fighting to get what I paid for”
Paid but never received goods, two months fighting for resolution.
“Took my money - no goods - 2 months of fighting to get what I paid for”
Customer requests more vegan product options from the brand.
“More vegan options please!”
Customer requests more vegan product options from the brand.
“More vegan options please!”
Reported faulty wedding boots but received no reply for two weeks.
“after 2 weeks of these boots no reply.”
Reported faulty wedding boots but received no reply for two weeks.
“after 2 weeks of these boots no reply.”
Boots were comfortable immediately and quality felt good.
“they were comfy from first go!”
Boots were comfortable immediately and quality felt good.
“they were comfy from first go!”
Placed order and received no updates or refund despite contacting support.
“not a single update one month later, no order received”
Placed order and received no updates or refund despite contacting support.
“not a single update one month later, no order received”
Leather split within a year and neither manufacturer nor retailer helped.
“The leather has split within the first year of light wear.”
Leather split within a year and neither manufacturer nor retailer helped.
“The leather has split within the first year of light wear.”
Sandals collapsed within a year and warranty claim was denied.
“These will not last a year, and Dr Marten will NOT stand by the product”
Sandals collapsed within a year and warranty claim was denied.
“These will not last a year, and Dr Marten will NOT stand by the product”
Long delays, confusing communications and slow refunds from customer service.
“It's over a month since I ordered!”
Extremely poor customer service and delayed dispatch with missing items.
“I will never order from Dr Martens ever again.”
Store team were very helpful when returning faulty boots.
“the team were incredibly helpful.”
Helpful store team assisted with a faulty return and were professional.
“the team were incredibly helpful.”
Returns policy was costly and time-consuming.
“Abysmal returns policy - costly and time consuming.”
Returns policy is costly and time consuming, deterring future purchases.
“Abysmal returns policy - costly and time consuming.”
Boots cracked after three months despite proper care; complaint rejected.
“cracked after just three months of light use.”
Boots cracked after three months despite light use and care.
“cracked after just three months of light use.”
Boots developed stretch marks after one wear and customer service ignored complaint.
“they are already absolutely covered in stretch marks.”
Boots developed stretch marks after one wear and ignored complaints.
“absolutely covered in stretch marks.”
Missing parcel replaced promptly and customer kept informed.
“they sent a replacement immediately after and kept me in the loop.”
Missing parcel was replaced promptly and customer service kept me updated.
“they sent a replacement immediately after and kept me in the loop.”
Shoes peeled after two wears and customer service refused to help.
“the heel/collar area started peeling/scuffing”
Shoes peeled after minimal wear and customer service refused assistance.
“They were worn literally twice and the heel/collar area started peeling/scuffing, looks awful already.”
Shoes arrived used and dirty, with hair inside; no prompt response.
“the inside soles are marked and covered in someone else’s HAIR!!”
Shoes arrived scuffed, marked and with hair; customer service delayed replies.
“covered in someone else’s HAIR!!”
Leather cracked after 18 months and customer service would not assist.
“the leather of the boots has degraded and cracked”
Leather degraded and cracked after 18 months; service refused remedy.
“the leather of the boots has degraded and cracked”
Long-lasting sandals remained perfect after 45 years, recommends official site.
“45 yrs later just a polish and perfect..”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Dr. Martens is a global footwear brand that designs and sells boots, shoes, sandals, and accessories. It offers leather and non-leather (vegan) lines through its online store and physical shops. The range includes high-top boots, loafers, sandals, and casual shoes in various finishes and sizes. Customers order through the official website or buy in-store, with support channels covering orders, returns, and general enquiries.