Skip to content
We Collect & Analyse Reviews

Dr. Martens
Experiences & Reviews

Dr. Martens is a British footwear brand best known for its leather boots and distinctive air‑cushioned soles. The company sells signature boots and shoes through both physical stores and online channels, and provides support and returns services for customers. People researching Dr. Martens reviews commonly look for information on durability, sizing and the brand’s after‑sales support.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 29%
Latest Review 19d
Overall Rating
2.1

Our Analysis

🎯

Service quality

Many reviewers describe poor customer interactions: pushy in‑store attendants and slow or unhelpful support responses. Several, however, name staff who handled issues well.

Share
24%
Weak
💰

Value for money

A small group report that price increases aren’t matched by durability, calling recent purchases poor value after early failures or rapid wear.

Share
6%
Weak
⚡

User experience

A few reviewers report website or returns‑form faults (label generation, feedback pages) that complicated returns; sample size for this issue is small.

Share
3%
Mixed
🔧

Product quality

Numerous reviews report premature faults: cracking soles, detached rivets, inner splits and painful fit after short use, though some customers still praise older pairs.

Share
17%
Weak
📞

Communication

Frequent complaints about no replies, missing order confirmations and late responses. Several reviews, however, praise clear, timely help from named agents.

Share
22%
Weak
⭐

Overall experience

Most reviewers express dissatisfaction with recent purchases and support, citing returns or durability problems; a minority report effective resolutions and refunds.

Share
29%
Weak

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

M
Molly Hunt
trustpilot.com Sep 30, 2025

Poor Quality

I have had 2 pairs of boots in the past few years both of which started to fall apart after no excess...

N
Natacha
trustpilot.com Sep 30, 2025

Not what it used to be

The pricetag has continuously increased over the years, but the quality has become shocking! After barely a year of having a pair of boots, they split...

A
Alicia
trustpilot.com Sep 30, 2025

Wish I'd have checked Trustpilot before…

Wish I'd have checked Trustpilot before placing an order. I returned all 3 items in my delivery however have only been refunded for 1. I...

E
Efstratios Karanikolis
trustpilot.com Sep 30, 2025

Dad quality

Dad quality, so hard to walk in this like concert shoes. After 1 hour...

E
Evelyn
trustpilot.com Sep 30, 2025

Low quality shoes, terrible customer service

I bought shoes and they fell apart 7 days after purchase! I reached out to the company and it took 5 days to even get a response. They agreed it was a...

J
Jimmy
trustpilot.com Sep 30, 2025

SIGN OF THE TIMES

Well I had no idea Dr Martens reputation had sunk so low. I ordered boots online and received no email confirmation for...

M
Michelle atkinson
trustpilot.com Sep 30, 2025

3 attempts to contact them with no…

3 attempts to contact them with no reply, my daughter ordered a pair of very expensive boots (over £200) which did not arrive, ch...

H
Honorine Muteto
trustpilot.com Sep 30, 2025

The customer service replied in a…

The customer service replied in a timely mann...

R
Richard Munro
trustpilot.com Sep 30, 2025

Avoid Dr Martens like the plague, dreadful company to deal with

Company is hot garbage,stuffed my order up sent me incorrect item and kept telling me i changed my mind and wanted a refund after I told them of their...

W
Wanita Grenier
trustpilot.com Sep 30, 2025

Doc Martins sole came off and no service

I bought Doc Martins online and got a Chelsea-type model, slip-on boots that are ankle-length. After having them for only a couple of months, the sole...

C
Chiara Corazza
trustpilot.com Sep 30, 2025

Shittiest shoes ever

Shittiest shoes ever! Bought a pair in Canada and they are falling apart. First rivet disconnect after ONE week, second one after one month. Talki...

N
Noah
trustpilot.com Sep 30, 2025

Had a loafer that wasn’t of quality so got offered refund.

Bought a pair of Penton loafers in January, they started to fall apart in the heel and crack in the leather on the sides. I contacted customer support...

k
kirsty m
trustpilot.com Sep 30, 2025

Don't spend your money

So disappointed! Im english, ive been wearing docs since I was 10. Normally I buy a pair for extortionate money and they last a long time!! However I...

C
CatGeth Evans
trustpilot.com Sep 30, 2025

I ordered 4 pairs of DMs online in my…

I ordered 4 pairs of DMs online in my usual size but they were all too big, so had to be returned. As there is no DMs store near me, the only way to r...

F
Fiona Finnie
trustpilot.com Sep 30, 2025

Still not resolved

I ordered a pair of sandals and got 4 pairs of brogues instead. Was honest, contacted customer service, waited days for a lukewarm response that had a...

J
Joyce
trustpilot.com Sep 30, 2025

Dr Marten does not stick by product

I have numerous Dr Martens and have had great luck with longevity. Recently purchased a lace up platforms (shoe not boot). After a few wears the shoe...

A
Aditya Chaudhary
trustpilot.com Sep 30, 2025

I’m extremely disappointed with my…

I’m extremely disappointed with my experience with Dr. Martens. I reached out to their customer service about an issue with my shoes, expecting some l...

K
Kübra Coşkun
trustpilot.com Sep 30, 2025

Unacceptable service and lack of communication

I placed an order on August 17 and never received any tracking or updates. Only when I reached out myself did I learn that the item was sold out—witho...

I
Isabella Coombes
trustpilot.com Sep 30, 2025

Dr Martens made my return simple

Dr Martens made my return simple. Their customer service is effective and clear - and despite the product I...

B
Blindschleiche
trustpilot.com Sep 30, 2025

Great Shoes, great customer service

Simply love their boots and style (and the fact that my orthopaedic recommends them for my feet is a nice bonus). I recently bought...

Share Your Experience

Help other customers by sharing your experience with Dr. Martens. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Reviews in this set show recurring concerns about product durability and the speed or consistency of customer service and communications. Multiple customers report boots splitting, soles cracking or fast wear shortly after purchase, and several describe slow or absent replies regarding refunds or replacements. At the same time, a minority of reviewers name specific staff (for example Ana, Chiara, Emmanuel) who provided timely refunds or helped resolve returns. If you’re considering a purchase, keep proof of postage, photograph any faults, and note order/return references; these steps were useful to customers who obtained refunds or replacements.