Dobies
Experiences & Reviews
Dobies is a UK-based mail-order garden retailer and nursery supplying seeds, plants, bulbs, gardening tools and growing advice via an online shop. It serves home gardeners and offers delivery across the UK, with product ranges that include bedding plants, shrubs, bulbs and garden equipment. Consumers searching reviews for Dobies will commonly find feedback on delivery, plant condition, returns and customer service.
Overview & Key Metrics
Our Analysis
Service quality
Delivery and fulfilment are often praised for timely, well-packed arrivals, though some customers report slow returns and handling problems.
Value for money
Some customers mention good prices and choice, while others report poor value when plants arrive damaged or not as expected.
User experience
Ordering and the website experience are described as straightforward by several customers, with convenience noted by those avoiding garden-centre trips.
Product quality
Reports on product condition vary: many praise healthy bulbs and clever packaging, but multiple reviews describe rotted, damaged or incorrect plants.
Communication
Communication is inconsistent: some customers received helpful refunds and clear tracking, while others report no replies or unprofessional responses.
Overall experience
Overall impressions are mixed: positive delivery and packaging comments coexist with repeated complaints about plant quality and support.
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
tomato Crimson Crush F and broccoli Sun King F1 seeds
"I ordered Tomato Crimson Crush F and broccoli Sun King F1 seeds from this company but received different seeds. I emailed the company to notify them and for two days, there was no response from them. When they finally responded, the salesperson was very unprofessional on how he approached the matter. To me, it appears they do not care at all about customer service or business ethics. It was very disappointing as the return trip took too long and when I received the seeds, the rain had stopped. I had to keep them for a few months awaiting favorable weather conditions for planting. I would not recommend it!
"
Poor quality
"I was paid £130 for one plant, when it arrived it was an absolute mess and was clearly one that would not sell in their nurseries. Their so called exp..."
Plants arrived on time and in very good…
"Plants arrived on time and in very good condition. Boxed and well packed, arrived right wa..."
Plant was a little disappointing
"When I received my plant, it didnt look to healthy. I cont..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Unfortunately the pansies i have…
Unfortunately the pansies i have received were wilted and I had to remove most of blooms, I watered on arrival but no differenc...
These are poor specimens
These are poor specimens, one with shoots coming from the bottom of the stem and the other having a branch that bends back through 180 degrees they ar...
Waiting for Yodel to deliver
Cannot comment as I have...
Health plants quickly delivered
Health plants q...
Poor quality
I was paid £130 for one plant, when it arrived it was an absolute mess and was clearly one that would not sell in their nurseries. Their so called exp...
About 30 % of the plugs were rotted and…
About 30 % of the plugs were rotted and soak...
No echinacea- disappointed
I chose this pack particularly because it contained echinacea, however, now that I has arrived I seem to have been sent lave...
ClamaitsThe plant was delivered on time in good…
The plant was delivered on time in good condition...
electric hedge trimmer
We are very satisfied with our hedge trimmer. It loo...
Very unhelpful
...
SAVE ME GOING TO THE GARDEN CENTURE
SAVE ME GOING TO...
Easy to order and great prices
Easy to order on the website . Great prices and advice as to how to care for the trees. Only problem was with the deliver...
Plant was a little disappointing
When I received my plant, it didnt look to healthy. I cont...
It was a straight foreward Transaction…
It was a straight foreward Transaction … there was a slight delay in delivery, but the plant...
Tete a tete bulbs look full and firm
Tete a tete bulbs arrived very quickly and packaged well. Already p...
Parcel on time and in perfect condition
Parcel on time and...
Plants arrived on time and in very good…
Plants arrived on time and in very good condition. Boxed and well packed, arrived right wa...
Great prices
Great prices, great cho...
Healthy bulbs arrived on time
...
Brilliant service
Quick, tracked delivery. Well packaged and th...
Conclusion
Reviews show a pattern of reliable delivery and effective packaging for many orders, which can be important when buying bulbs or potted plants by post. At the same time, there are numerous reports of inconsistent plant quality—ranging from healthy, well-packed bulbs to rotted, damaged or incorrect specimens. Customer support responses are uneven: several customers report helpful refunds and clear tracking, while others experienced delayed or unprofessional replies. If you consider buying from Dobies, check tracking on delivery, photograph any defects on arrival and contact customer service promptly if plants are damaged or incorrect.