Customers often praise fast delivery and sturdy packaging that protects bulbs and plants. Many say items arrive healthy and ready to plant. Others report dead or rotting plants, the wrong varieties, and issues that were never put right. Several reviewers also mention missing deliveries and slow or no replies from customer support.
Examples from available reviews (May 2017 – Feb 2026).
Delivered on time and goods were as described.
“DELIVERED ON TIME AND THE GOODS WERE AS DESCRIBED WELL PLEASED”
Plants arrived on time, well packed and in very good condition.
“Plants arrived on time and in very good condition.”
Ordered memorial plant but it's stuck in an Evrii depot for five days.
“My plant has now been in a local Evrii depot for 5 days”
Grafted plants arrived in poor condition and lacked roots.
“They were a disgrace and should not have been sent out in that condition.”
Some reviewers describe helpful phone staff and refunds for faulty items. Others say responses are slow or unhelpful when parts are missing or replacements are needed. Reports of refused help sit alongside accounts where problems were resolved.
Shoppers often point to competitive prices, frequent promotions, and good value. Free delivery and simple ordering add to that for many buyers. A small number of value remarks appear in reviews where poor product condition reduced satisfaction.
Customers describe an easy website and a clear online checkout, with tracked delivery. Positive reviews often mention prompt, tracked shipping. A few reviewers say the online catalogue does not give enough product detail.
Many reviews praise firm bulbs, healthy plants, and well-prepared specimens on arrival. Another set describes rotted plugs, the wrong species, and grafted plants with no roots. Some deliveries arrived dried out, shrivelled, or otherwise unsaleable.
Several complaints describe orders marked as dispatched but never received, and parcels stuck at local depots. Multiple reviewers report no email reply or delayed contact from support. A smaller group mention clear dispatch messages and tracking updates.
Reviews split between customers happy with healthy, well-packed items and those who received damaged or incorrect stock. Positive feedback stresses speed and good condition on arrival. Negative feedback focuses on unresolved orders and poor communication.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviewcentre (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Very speedy delivery; onions look good though unplanted yet.
“very speedy delivery, onions look good, wont know until I plant them.”
Plant arrived well packaged, healthy with signs of new growth.
“The plant arrived in good condition and it was well packaged.”
Delivered on time and goods were as described.
“DELIVERED ON TIME AND THE GOODS WERE AS DESCRIBED WELL PLEASED”
Received good quality plants, well packaged and on time.
“Received good quality plants well packaged and Received on time.”
Ordering was efficient but online catalogue lacks detailed information.
“The order process was very efficient”
They offer good products and good service.
“Good products and good service”
Order was delivered as requested.
“Delivered as requested”
Potatoes arrived promptly, in good condition and well packed.
“potatoes arrived promptly and in good condition and were well packed”
Ordered memorial plant but it's stuck in an Evrii depot for five days.
“My plant has now been in a local Evrii depot for 5 days”
Easy to order, great selection, nicely packaged and delivered fast.
“Easy to order, great selection of seeds. Nicely packaged and fast delivery, thank you!”
Website was easy to use and delivery was prompt.
“Easy to use web-site. Prompt delivery.”
Half the potato order arrived; the rest is delayed awaiting new date.
“Half the order has arrived (Potatoes) the rest has been delayed”
Dobies stocked a hard-to-find item and it arrived as expected.
“The free delivery was a bonus.”
Quick delivery, good prices and overall happy with purchase.
“Quick delivery. Good prices. Happy with purchase.”
Excellent choice and very quick delivery.
“Excellent choice and very quick delivery”
Item well prepared, packed, and delivered with speedy service.
“Very well prepared and packed. Lovely pink Pussie willow. Speedy service. Well done.”
Everything arrived on time and phone staff were helpful.
“Everything came on time. I also spoke to helpful people on the phone”
Goods not supplied despite dispatch email; please sort this out.
“you have not suppliedthe goods i ordered which you say were dispached on 08 02 2026 and sent me another email about a diffrent order i had placed with you please sort this out”
Ordering was easy and offered great value for money.
“Easy ordering and great value for money”
Excellent choice and very quick delivery.
“Excellent choice and very quick delivery”
Pansies arrived wilted and customer service hasn't replied.
“I sent an email requesting a replacement or refund but no reply as yet.”
Trees arrived as poor, mismatched specimens needing substantial work.
“These are poor specimens”
Cannot comment because the order has not been received yet.
“Cannot comment as I have not received my order yet.”
Healthy plants were delivered quickly.
“Health plants quickly delivered”
Expensive plant arrived in poor condition and was unsellable.
“it was an absolute mess”
Around 30% of the plugs were rotted and not fit for purpose.
“About 30 % of the plugs were rotted”
I received lavender instead of the echinacea I ordered.
“I seem to have been sent lavender instead of echinacea.”
Plant was delivered on time and in good condition.
“The plant was delivered on time in good condition.”
Hedge trimmer feels strong and solid; satisfied with purchase.
“We are very satisfied with our hedge trimmer.”
Customer service was very unhelpful.
“Very unhelpful”
Saved me going to the garden centre.
“SAVE ME GOING TO THE GARDEN CENTURE”
Easy to order and good prices, though some pansies arrived dead.
“Great prices and advice as to how to care for the trees.”
Plant arrived unhealthy but Dobies provided a helpful refund.
“I contacted Dobies who were very helpful and refunded my puchase”
Transaction straightforward; delivery slightly delayed but well packed and tracked.
“there was a slight delay in delivery, but the plant came well packed”
Tete a tete bulbs arrived quickly, firm and well packaged.
“Tete a tete bulbs arrived very quickly and packaged well.”
Parcel arrived on time and in perfect condition.
“Parcel on time and in perfect condition”
Plants arrived on time, well packed and in very good condition.
“Plants arrived on time and in very good condition.”
Dobies offered great prices, choice and service.
“Great prices, great choice, and great service.”
Healthy bulbs arrived on time.
“Healthy bulbs arrived on time”
Quick tracked delivery; plants arrived well packaged and healthy.
“Quick, tracked delivery. Well packaged and the plants arrived in a good, healthy condition.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Dobies is a UK mail-order and online retailer focused on seeds, bulbs, plants, trees, and gardening supplies. Its online catalogue includes seed packets, plug plants, fruit trees, ornamental bulbs, and garden tools. Customers order through the website for tracked delivery across the UK. Dobies offers phone and email help for orders and returns, and sends parcels via national carriers.