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We Collect & Analyse Reviews

Dobies
Experiences & Reviews

Dobies is a UK-based mail-order garden retailer and nursery supplying seeds, plants, bulbs, gardening tools and growing advice via an online shop. It serves home gardeners and offers delivery across the UK, with product ranges that include bedding plants, shrubs, bulbs and garden equipment. Consumers searching reviews for Dobies will commonly find feedback on delivery, plant condition, returns and customer service.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 76%
Latest Review 21d
Overall Rating
3.8

Our Analysis

🎯

Service quality

Delivery and fulfilment are often praised for timely, well-packed arrivals, though some customers report slow returns and handling problems.

Share
19%
Strong
💰

Value for money

Some customers mention good prices and choice, while others report poor value when plants arrive damaged or not as expected.

Share
5%
Mixed

User experience

Ordering and the website experience are described as straightforward by several customers, with convenience noted by those avoiding garden-centre trips.

Share
5%
Strong
🔧

Product quality

Reports on product condition vary: many praise healthy bulbs and clever packaging, but multiple reviews describe rotted, damaged or incorrect plants.

Share
26%
Mixed
📞

Communication

Communication is inconsistent: some customers received helpful refunds and clear tracking, while others report no replies or unprofessional responses.

Share
14%
Mixed

Overall experience

Overall impressions are mixed: positive delivery and packaging comments coexist with repeated complaints about plant quality and support.

Share
31%
Mixed

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

G
Guest. Sandra Mair
trustpilot.com Sep 30, 2025

Unfortunately the pansies i have…

Unfortunately the pansies i have received were wilted and I had to remove most of blooms, I watered on arrival but no differenc...

N
Nick Butterfield
trustpilot.com Sep 30, 2025

These are poor specimens

These are poor specimens, one with shoots coming from the bottom of the stem and the other having a branch that bends back through 180 degrees they ar...

J
Jenny Hewitt
trustpilot.com Sep 30, 2025

Waiting for Yodel to deliver

Cannot comment as I have...

M
Mr Colin Bain
trustpilot.com Sep 30, 2025

Health plants quickly delivered

Health plants q...

D
David
trustpilot.com Sep 30, 2025

Poor quality

I was paid £130 for one plant, when it arrived it was an absolute mess and was clearly one that would not sell in their nurseries. Their so called exp...

J
Jeffrey Lee
trustpilot.com Sep 30, 2025

About 30 % of the plugs were rotted and…

About 30 % of the plugs were rotted and soak...

A
Alison
trustpilot.com Sep 30, 2025

No echinacea- disappointed

I chose this pack particularly because it contained echinacea, however, now that I has arrived I seem to have been sent lave...

R
Robert Carr
trustpilot.com Sep 30, 2025

ClamaitsThe plant was delivered on time in good…

The plant was delivered on time in good condition...

M
Marian Bishop
trustpilot.com Sep 30, 2025

electric hedge trimmer

We are very satisfied with our hedge trimmer. It loo...

J
J Mitchell
trustpilot.com Sep 30, 2025

Very unhelpful

...

P
Peter - Catford
trustpilot.com Sep 30, 2025

SAVE ME GOING TO THE GARDEN CENTURE

SAVE ME GOING TO...

L
Lynne Mckeag
trustpilot.com Sep 30, 2025

Easy to order and great prices

Easy to order on the website . Great prices and advice as to how to care for the trees. Only problem was with the deliver...

P
Patricia Allen
trustpilot.com Sep 30, 2025

Plant was a little disappointing

When I received my plant, it didnt look to healthy. I cont...

s
sheelagh frankland
trustpilot.com Sep 30, 2025

It was a straight foreward Transaction…

It was a straight foreward Transaction … there was a slight delay in delivery, but the plant...

D
Debbie
trustpilot.com Sep 30, 2025

Tete a tete bulbs look full and firm

Tete a tete bulbs arrived very quickly and packaged well. Already p...

A
Andrea Ashfield
trustpilot.com Sep 30, 2025

Parcel on time and in perfect condition

Parcel on time and...

P
Peter Norville
trustpilot.com Sep 30, 2025

Plants arrived on time and in very good…

Plants arrived on time and in very good condition. Boxed and well packed, arrived right wa...

J
JENNIFER ADAM
trustpilot.com Sep 30, 2025

Great prices

Great prices, great cho...

J
Jeanette Scott
trustpilot.com Sep 30, 2025

Healthy bulbs arrived on time

...

M
Mrs C. King
trustpilot.com Sep 30, 2025

Brilliant service

Quick, tracked delivery. Well packaged and th...

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Conclusion

Reviews show a pattern of reliable delivery and effective packaging for many orders, which can be important when buying bulbs or potted plants by post. At the same time, there are numerous reports of inconsistent plant quality—ranging from healthy, well-packed bulbs to rotted, damaged or incorrect specimens. Customer support responses are uneven: several customers report helpful refunds and clear tracking, while others experienced delayed or unprofessional replies. If you consider buying from Dobies, check tracking on delivery, photograph any defects on arrival and contact customer service promptly if plants are damaged or incorrect.