Reviews Analysed
21
We Collect & Analyse Reviews
Dobies
Experiences & Reviews
Dobies is a UK-based mail-order garden retailer and nursery supplying seeds, plants, bulbs, gardening tools and growing advice via an online shop. It serves home gardeners and offers delivery across the UK, with product ranges that include bedding plants, shrubs, bulbs and garden equipment. Consumers searching reviews for Dobies will commonly find feedback on delivery, plant condition, returns and customer service.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
21d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Delivery and fulfilment are often praised for timely, well-packed arrivals, though some customers report slow returns and handling problems.
Share
Strong
19%
💰
Value for money
Some customers mention good prices and choice, while others report poor value when plants arrive damaged or not as expected.
Share
Mixed
5%
⚡
User experience
Ordering and the website experience are described as straightforward by several customers, with convenience noted by those avoiding garden-centre trips.
Share
Strong
5%
🔧
Product quality
Reports on product condition vary: many praise healthy bulbs and clever packaging, but multiple reviews describe rotted, damaged or incorrect plants.
Share
Mixed
26%
📞
Communication
Communication is inconsistent: some customers received helpful refunds and clear tracking, while others report no replies or unprofessional responses.
Share
Mixed
14%
⭐
Overall experience
Overall impressions are mixed: positive delivery and packaging comments coexist with repeated complaints about plant quality and support.
Share
Mixed
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
tomato Crimson Crush F and broccoli Sun King F1 seeds
"I ordered Tomato Crimson Crush F and broccoli Sun King F1 seeds from this company but received different seeds. I emailed the company to notify them and for two days, there was no response from them. When they finally responded, the salesperson was very unprofessional on how he approached the matter. To me, it appears they do not care at all about customer service or business ethics. It was very disappointing as the return trip took too long and when I received the seeds, the rain had stopped. I had to keep them for a few months awaiting favorable weather conditions for planting. I would not recommend it!
"
Christian Carson
Collected.reviews
Dec 03, 2021
Featured for: wrong item and poor service
Poor quality
"I was paid £130 for one plant, when it arrived it was an absolute mess and was clearly one that would not sell in their nurseries. Their so called exp..."
David
Trustpilot
Sep 30, 2025
Featured for: high-cost item, poor quality
Plants arrived on time and in very good…
"Plants arrived on time and in very good condition. Boxed and well packed, arrived right wa..."
Peter Norville
Trustpilot
Sep 30, 2025
Featured for: well packaged, positive delivery example
Plant was a little disappointing
"When I received my plant, it didnt look to healthy. I cont..."
Patricia Allen
Trustpilot
Sep 30, 2025
Featured for: product issue resolved by refund
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
G
Guest. Sandra Mair
trustpilot.com
Sep 30, 2025
Unfortunately the pansies i have…
Unfortunately the pansies i have received were wilted and I had to remove most of blooms, I watered on arrival but no differenc...
N
Nick Butterfield
trustpilot.com
Sep 30, 2025
These are poor specimens
These are poor specimens, one with shoots coming from the bottom of the stem and the other having a branch that bends back through 180 degrees they ar...
J
Jenny Hewitt
trustpilot.com
Sep 30, 2025
Waiting for Yodel to deliver
Cannot comment as I have...
M
Mr Colin Bain
trustpilot.com
Sep 30, 2025
Health plants quickly delivered
Health plants q...
D
David
trustpilot.com
Sep 30, 2025
Poor quality
I was paid £130 for one plant, when it arrived it was an absolute mess and was clearly one that would not sell in their nurseries. Their so called exp...
J
Jeffrey Lee
trustpilot.com
Sep 30, 2025
About 30 % of the plugs were rotted and…
About 30 % of the plugs were rotted and soak...
A
Alison
trustpilot.com
Sep 30, 2025
No echinacea- disappointed
I chose this pack particularly because it contained echinacea, however, now that I has arrived I seem to have been sent lave...
R
Robert Carr
trustpilot.com
Sep 30, 2025
ClamaitsThe plant was delivered on time in good…
The plant was delivered on time in good condition...
M
Marian Bishop
trustpilot.com
Sep 30, 2025
electric hedge trimmer
We are very satisfied with our hedge trimmer. It loo...
J
J Mitchell
trustpilot.com
Sep 30, 2025
Very unhelpful
...
P
Peter - Catford
trustpilot.com
Sep 30, 2025
SAVE ME GOING TO THE GARDEN CENTURE
SAVE ME GOING TO...
L
Lynne Mckeag
trustpilot.com
Sep 30, 2025
Easy to order and great prices
Easy to order on the website . Great prices and advice as to how to care for the trees. Only problem was with the deliver...
P
Patricia Allen
trustpilot.com
Sep 30, 2025
Plant was a little disappointing
When I received my plant, it didnt look to healthy. I cont...
s
sheelagh frankland
trustpilot.com
Sep 30, 2025
It was a straight foreward Transaction…
It was a straight foreward Transaction … there was a slight delay in delivery, but the plant...
D
Debbie
trustpilot.com
Sep 30, 2025
Tete a tete bulbs look full and firm
Tete a tete bulbs arrived very quickly and packaged well. Already p...
A
Andrea Ashfield
trustpilot.com
Sep 30, 2025
Parcel on time and in perfect condition
Parcel on time and...
P
Peter Norville
trustpilot.com
Sep 30, 2025
Plants arrived on time and in very good…
Plants arrived on time and in very good condition. Boxed and well packed, arrived right wa...
J
JENNIFER ADAM
trustpilot.com
Sep 30, 2025
Great prices
Great prices, great cho...
J
Jeanette Scott
trustpilot.com
Sep 30, 2025
Healthy bulbs arrived on time
...
M
Mrs C. King
trustpilot.com
Sep 30, 2025
Brilliant service
Quick, tracked delivery. Well packaged and th...
Conclusion
Reviews show a pattern of reliable delivery and effective packaging for many orders, which can be important when buying bulbs or potted plants by post. At the same time, there are numerous reports of inconsistent plant quality—ranging from healthy, well-packed bulbs to rotted, damaged or incorrect specimens. Customer support responses are uneven: several customers report helpful refunds and clear tracking, while others experienced delayed or unprofessional replies. If you consider buying from Dobies, check tracking on delivery, photograph any defects on arrival and contact customer service promptly if plants are damaged or incorrect.