Deichmann
Experiences & Reviews
Deichmann is a German-based footwear retailer operating a large international network of physical stores alongside an online shop. The company sells shoes, bags and accessories across multiple markets and price segments, and is commonly reviewed for in-store service, online ordering, delivery and product durability. Consumers searching for Deichmann reviews typically compare staff experience, pricing and product quality when deciding where to buy footwear or use click-and-collect services.
Overview & Key Metrics
Our Analysis
Service quality
Customer reports range from very helpful, attentive shop staff and quick in‑store returns to incidents of rudeness or being treated unfairly by employees.
Value for money
Some shoppers note competitive prices and good value, while multiple reviews describe overcharging, pricing errors or poor value from faulty items.
User experience
Online orders, click‑and‑collect and fast refunds are praised by several customers, but site reliability and delivery delays are also reported.
Product quality
Reviews mention both durable, well‑matching items and recurring issues: poor materials, premature sole wear, bad odour or outright faulty components.
Communication
Customer service experiences vary: some immediate refunds are noted, but others report unresponsive or unhelpful support and no apology for incidents.
Overall experience
Shoppers’ overall impressions are mixed: many positive experiences coexist with a significant number of negative accounts about products, service or delivery.
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Never expected to be scammed by Deichmann!
"I have been a good customer of this store for many years, and even advertised it to my friends. However, last week, I was disappointed to find out tha..."
Bought 5 pairs of socks at Deichmann in…
"Bought 5 pairs of socks at Deichmann in Nairobi (Yaya Center). Staff told me the price was 5 for 500 KES, and there was even a sticker confirming the..."
Easy way to shop for footwear
"Ordered an item online and it was delivered to the shop. I tried them on and unfortunately they didn't fit. Sales assistant was..."
Site never works properly
"Site never works properly, can’t filter, do..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
TORQUAY UP TO DATE COMFORT
To the Young Gentleman at The Torquay branch. Thank you for your Late Afternoon service! I was stunned to be pro...
Never expected to be scammed by Deichmann!
I have been a good customer of this store for many years, and even advertised it to my friends. However, last week, I was disappointed to find out tha...
Bought 5 pairs of socks at Deichmann in…
Bought 5 pairs of socks at Deichmann in Nairobi (Yaya Center). Staff told me the price was 5 for 500 KES, and there was even a sticker confirming the...
Staff in store five stars, sandals looked cheap
Gave four stars because the member of staff at the Bolton store on 14/5/25 was very helpful even though she was busy, wish I had noted her name. They...
Excellent selection of shoes
Excellent selection of shoes. IDK about the other...
Easy way to shop for footwear
Ordered an item online and it was delivered to the shop. I tried them on and unfortunately they didn't fit. Sales assistant was...
Super Service
...
Wrong size sent next day rip off
Bought some am dealer boots cost60 Plus you pounds Total wast of money impossible to put on you expect them to be be tight f...
Accused of theft with no apology
A staff member called Lewis in the truro branch accused me of theft due to finding an empty box where I'd been sat with my Grandaughter whilst shoppin...
Bought a pair of men sandals
Bought a pair of men sandals. After a week my feets has...
I bought shoes of the brand GALLUS…
I bought shoes of the brand GALLUS (size 44) 7 months ago. They are of the poorest quality you can imagine. Produced in Germany (??? - I doubt). They...
Site never works properly
Site never works properly, can’t filter, do...
Went to crawley branch west sussex…
Went to crawley branch west sussex bought some shoes staff were very rude they dont know how to ta...
I love Deichmann DE
Just loving Deichmann! Recently I ordered winter shoes from Deichmann but I couldn't write a review as there was no option on their website. So I am u...
The delivery was fast
The delivery was fast and i also liked...
Excellent customer service
...
My daughter bought some of ur elephant…
My daughter bought some of ur elephant slippers for me for Christmas. I love them so much. However I realised when I wear them there is hardly a...
I ordered a pair of shoes as a gift but…
I ordered a pair of shoes as a gift but because I did not put the full address they coul...
I had ordered BENCH winter boots on 30…
I had ordered BENCH winter boots on 30 November 2023 which had to be delivered on 5th December 2023 as showed in the online portal, which was meant to...
Good
Good, fast deliv...
Conclusion
Deichmann reviews in this sample show a mix of reliable online fulfilment and helpful shop staff alongside repeated reports of product faults and inconsistent staff responses. Several customers praised fast delivery, accurate online orders and quick refunds, while others describe serious product defects, pricing disputes and unhelpful customer service. If you shop with Deichmann, inspect product condition in store when possible, keep receipts and use click‑and‑collect or documented delivery options for easier returns. For consumers researching Deichmann reviews, consider both positive service/fulfilment examples and recurring complaints about product quality and communication before deciding.