Reviews focus on staff behaviour and how well products hold up. Many customers praise named employees for quick help and refunds that went through. Others describe rude treatment, theft accusations, and staff refusing returns that were still within the allowed period. Product complaints often mention fast wear and low-quality materials.
Examples from available reviews (Dec 2021 – Feb 2026).
Rude, indifferent staff accused me of theft without apology.
“They accused me of theft.”
Assistant Sam was friendly, helpful and replaced defective shoes.
“lovely assistant Sam who was so friendly and polite”
GALLUS shoes deteriorated within months and were unusable.
“They are today just good for the trash can.”
Website doesn't work properly and loads very slowly.
“Site never works properly, can’t filter, doesn’t work”
Accounts split between friendly help and hostile service. Some customers describe being ignored, waiting a long time, and being turned away when trying to return a recent purchase. Others name employees who found stock, handled refunds, and provided attentive support.
Several reviewers mention price differences and surprise charges at checkout. Positive comments tie fast delivery and accurate online listings to good value. Some report that an advertised price was not honoured, while satisfied buyers say the product felt worth the cost.
Feedback often points to website problems and sizing gaps. Reviewers mention a slow site, filters that do not work, and missing half sizes that led to repeat visits. A few also describe confusion about returns, including needing a printer and being told to return items in store.
Many reviews describe shoes failing quickly and materials feeling poor. Customers mention uppers separating, footwear wearing out within months, and items that caused odour or offered little support. A smaller group praises certain products or bags but still mentions short guarantees or limited help.
Communication issues show up in staff conduct and how rules are applied. Customers describe being treated as suspicious, being asked for ID to collect items, or getting little explanation when requests were refused. Positive stories highlight named staff who explained options and accepted returns.
Ratings are sharply split between strong praise for individual store staff and low scores tied to poor treatment or product failures. Some customers report quick refunds and smooth exchanges, while others describe unresolved problems and humiliating encounters. That gap leaves very different overall views of the same retailer.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Rude, indifferent staff accused me of theft without apology.
“They accused me of theft.”
Long wait and refusal to accept recent purchase return.
“the plastic shoes I had bought couldn't be returned when had been just bought two hours before.”
Long wait and refusal to accept recent purchase return.
“the plastic shoes I had bought couldn't be returned when had been just bought two hours before.”
Staff ignored customers while chatting; zero customer service.
“Zero customer service”
Customer criticises use of Evri for delivery.
“Why are they using the worst delivery company evri????”
Returns claimed printer-free but Hermes returns required a printer.
“returns are possible without a printer”
Received incorrect refund and suspect store mishandled cash transaction.
“received £0.01 change”
Helpful and friendly staff assisted with boots and app sign-up.
“Really helpful gentleman who was really helpful and genuinely interested”
Staff insisted on in-person return; refund delayed and problematic.
“The four women ganged up on him in the store.”
Helpful late-afternoon service and very comfortable Sketchers shoes.
“Thank you for your Late Afternoon service!”
Bought faulty boots and staff refused to exchange them.
“It was just a piece of wood!”
Advertised price not honoured and customer service unresponsive.
“I was charged 950 KES instead.”
Helpful staff, but sandals appeared cheap and sizing was inconsistent.
“the member of staff at the Bolton store on 14/5/25 was very helpful”
Excellent selection of shoes at this store.
“Excellent selection of shoes.”
Ordered online, easy in-store try-on and prompt refund.
“Issued a return back to my card which arrived the following day.”
Reviewer reports excellent customer service.
“Super Service”
Received wrong size and paid for an unnecessary reshipment.
“when you revive the wrong size you have no chance”
Accused of theft by staff and received no apology.
“accused me of theft”
Sandals caused bad foot odour due to poor materials.
“Very poor material used in the product.”
GALLUS shoes deteriorated within months and were unusable.
“They are today just good for the trash can.”
Website doesn't work properly and loads very slowly.
“Site never works properly, can’t filter, doesn’t work”
Staff were rude at Crawley branch; customer won't return.
“staff were very rude”
Happy with online order: correct sizes, colours and good experience.
“All came with correct size and colours, same as shown on the site.”
Fast delivery and product represented good value for money.
“The delivery was fast and i also liked the product.”
Reviewer reports excellent customer service.
“Excellent customer service”
Loved slippers but noted very little base support.
“hardly any support on the base of them”
Order couldn't be delivered but Deichmann refunded promptly.
“Deichmann refunded my money immediately and with no problems at all.”
Delivery delayed over a week and customer service couldn't help.
“I had to wait more than 13 days to get the delivery.”
Delivery was fast and service reliable.
“Good, fast delivery and reliable”
Staff went above and beyond to locate alternative shoes for customer.
“went above and beyond to locate shoes from another store for us”
Manager signalled staff to suspect customer, causing humiliation.
““be aware” of me.”
Reviewer had a bad experience and does not recommend Deichmann.
“I have a bad experience with Deichmann.”
Very long wait and poor staffing caused a lengthy visit.
“was asked to wait for 15 minutes while they get 8 cage's of shoes out”
Store sold two right slippers and customer service refused to help.
“sold me 2 right leg women slippers brand PUMA”
Gemma provided first-class service and accepted an unworn return.
“Served by a lovely lady called Gemma.”
Emma provided pleasant and great customer service in Sunderland.
“a very pleasant personality”
Assistant Sam was friendly, helpful and replaced defective shoes.
“lovely assistant Sam who was so friendly and polite”
Assistant Karen offered boot protection and great customer service.
“assistant name was Karen she is a great asset to your store”
Difficulty finding half sizes caused repeated unsuccessful visits.
“There needs to be a size 6.5”
Kayliegh provided good customer care and service.
“Good customer care and service today at the Coatbridge shop from Kayliegh”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Deichmann is a European footwear retailer with physical stores and an online shop. It sells shoes for men, women, and children, along with accessories like bags, insoles, and care products. Many stores offer in-person fitting and exchange or return options. Based in Germany, Deichmann sells both branded and own-label footwear in multiple markets.