Deichmann reviews in this sample show a mix of reliable online fulfilment and helpful shop staff alongside repeated reports of product faults and inconsistent staff responses. Several customers praised fast delivery, accurate online orders and quick refunds, while others describe serious product defects, pricing disputes and unhelpful customer service. If you shop with Deichmann, inspect product condition in store when possible, keep receipts and use click‑and‑collect or documented delivery options for easier returns. For consumers researching Deichmann reviews, consider both positive service/fulfilment examples and recurring complaints about product quality and communication before deciding.
Examples from available reviews (Dec 2021 – Feb 2026).
Bought faulty boots and staff refused to exchange them.
“It was just a piece of wood!”
Advertised price not honoured and customer service unresponsive.
“I was charged 950 KES instead.”
Ordered online, easy in-store try-on and prompt refund.
“Issued a return back to my card which arrived the following day.”
Website doesn't work properly and loads very slowly.
“Site never works properly, can’t filter, doesn’t work”
Customer reports range from very helpful, attentive shop staff and quick in‑store returns to incidents of rudeness or being treated unfairly by employees.
Some shoppers note competitive prices and good value, while multiple reviews describe overcharging, pricing errors or poor value from faulty items.
Online orders, click‑and‑collect and fast refunds are praised by several customers, but site reliability and delivery delays are also reported.
Reviews mention both durable, well‑matching items and recurring issues: poor materials, premature sole wear, bad odour or outright faulty components.
Customer service experiences vary: some immediate refunds are noted, but others report unresponsive or unhelpful support and no apology for incidents.
Shoppers’ overall impressions are mixed: many positive experiences coexist with a significant number of negative accounts about products, service or delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Rude, indifferent staff accused me of theft without apology.
“They accused me of theft.”
Long wait and refusal to accept recent purchase return.
“the plastic shoes I had bought couldn't be returned when had been just bought two hours before.”
Long wait and refusal to accept recent purchase return.
“the plastic shoes I had bought couldn't be returned when had been just bought two hours before.”
Staff ignored customers while chatting; zero customer service.
“Zero customer service”
Customer criticises use of Evri for delivery.
“Why are they using the worst delivery company evri????”
Returns claimed printer-free but Hermes returns required a printer.
“returns are possible without a printer”
Received incorrect refund and suspect store mishandled cash transaction.
“received £0.01 change”
Helpful and friendly staff assisted with boots and app sign-up.
“Really helpful gentleman who was really helpful and genuinely interested”
Staff insisted on in-person return; refund delayed and problematic.
“The four women ganged up on him in the store.”
Helpful late-afternoon service and very comfortable Sketchers shoes.
“Thank you for your Late Afternoon service!”
Bought faulty boots and staff refused to exchange them.
“It was just a piece of wood!”
Advertised price not honoured and customer service unresponsive.
“I was charged 950 KES instead.”
Helpful staff, but sandals appeared cheap and sizing was inconsistent.
“the member of staff at the Bolton store on 14/5/25 was very helpful”
Excellent selection of shoes at this store.
“Excellent selection of shoes.”
Ordered online, easy in-store try-on and prompt refund.
“Issued a return back to my card which arrived the following day.”
Reviewer reports excellent customer service.
“Super Service”
Received wrong size and paid for an unnecessary reshipment.
“when you revive the wrong size you have no chance”
Accused of theft by staff and received no apology.
“accused me of theft”
Sandals caused bad foot odour due to poor materials.
“Very poor material used in the product.”
GALLUS shoes deteriorated within months and were unusable.
“They are today just good for the trash can.”
Website doesn't work properly and loads very slowly.
“Site never works properly, can’t filter, doesn’t work”
Staff were rude at Crawley branch; customer won't return.
“staff were very rude”
Happy with online order: correct sizes, colours and good experience.
“All came with correct size and colours, same as shown on the site.”
Fast delivery and product represented good value for money.
“The delivery was fast and i also liked the product.”
Reviewer reports excellent customer service.
“Excellent customer service”
Loved slippers but noted very little base support.
“hardly any support on the base of them”
Order couldn't be delivered but Deichmann refunded promptly.
“Deichmann refunded my money immediately and with no problems at all.”
Delivery delayed over a week and customer service couldn't help.
“I had to wait more than 13 days to get the delivery.”
Delivery was fast and service reliable.
“Good, fast delivery and reliable”
Staff went above and beyond to locate alternative shoes for customer.
“went above and beyond to locate shoes from another store for us”
Manager signalled staff to suspect customer, causing humiliation.
““be aware” of me.”
Reviewer had a bad experience and does not recommend Deichmann.
“I have a bad experience with Deichmann.”
Very long wait and poor staffing caused a lengthy visit.
“was asked to wait for 15 minutes while they get 8 cage's of shoes out”
Store sold two right slippers and customer service refused to help.
“sold me 2 right leg women slippers brand PUMA”
Gemma provided first-class service and accepted an unworn return.
“Served by a lovely lady called Gemma.”
Emma provided pleasant and great customer service in Sunderland.
“a very pleasant personality”
Assistant Sam was friendly, helpful and replaced defective shoes.
“lovely assistant Sam who was so friendly and polite”
Assistant Karen offered boot protection and great customer service.
“assistant name was Karen she is a great asset to your store”
Difficulty finding half sizes caused repeated unsuccessful visits.
“There needs to be a size 6.5”
Kayliegh provided good customer care and service.
“Good customer care and service today at the Coatbridge shop from Kayliegh”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Deichmann is a German-based footwear retailer operating a large international network of physical stores alongside an online shop. The company sells shoes, bags and accessories across multiple markets and price segments, and is commonly reviewed for in-store service, online ordering, delivery and product durability. Consumers searching for Deichmann reviews typically compare staff experience, pricing and product quality when deciding where to buy footwear or use click-and-collect services.