Reviews Analysed
21
We Collect & Analyse Reviews
Deichmann
Experiences & Reviews
Deichmann is a German-based footwear retailer operating a large international network of physical stores alongside an online shop. The company sells shoes, bags and accessories across multiple markets and price segments, and is commonly reviewed for in-store service, online ordering, delivery and product durability. Consumers searching for Deichmann reviews typically compare staff experience, pricing and product quality when deciding where to buy footwear or use click-and-collect services.
Overview & Key Metrics
Positive Sentiment
57%
Latest Review
17d
Overall Rating
3.1
Our Analysis
🎯
Service quality
Customer reports range from very helpful, attentive shop staff and quick in‑store returns to incidents of rudeness or being treated unfairly by employees.
Share
Mixed
17%
💰
Value for money
Some shoppers note competitive prices and good value, while multiple reviews describe overcharging, pricing errors or poor value from faulty items.
Share
Weak
14%
⚡
User experience
Online orders, click‑and‑collect and fast refunds are praised by several customers, but site reliability and delivery delays are also reported.
Share
Mixed
14%
🔧
Product quality
Reviews mention both durable, well‑matching items and recurring issues: poor materials, premature sole wear, bad odour or outright faulty components.
Share
Mixed
15%
📞
Communication
Customer service experiences vary: some immediate refunds are noted, but others report unresponsive or unhelpful support and no apology for incidents.
Share
Weak
8%
⭐
Overall experience
Shoppers’ overall impressions are mixed: many positive experiences coexist with a significant number of negative accounts about products, service or delivery.
Share
Mixed
32%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Never expected to be scammed by Deichmann!
"I have been a good customer of this store for many years, and even advertised it to my friends. However, last week, I was disappointed to find out tha..."
Stavroula Briseniou
Trustpilot
Sep 30, 2025
Featured for: Faulty product refused exchange
Bought 5 pairs of socks at Deichmann in…
"Bought 5 pairs of socks at Deichmann in Nairobi (Yaya Center). Staff told me the price was 5 for 500 KES, and there was even a sticker confirming the..."
Carsten Dam
Trustpilot
Sep 30, 2025
Featured for: Pricing mismatch, customer service unresponsive
Easy way to shop for footwear
"Ordered an item online and it was delivered to the shop. I tried them on and unfortunately they didn't fit. Sales assistant was..."
Julie MG
Trustpilot
Sep 30, 2025
Featured for: Easy online collect and quick refund
Site never works properly
"Site never works properly, can’t filter, do..."
Lennie Lukienko
Trustpilot
Sep 30, 2025
Featured for: Website filtering and speed problems
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
Karol Morris
trustpilot.com
Sep 30, 2025
TORQUAY UP TO DATE COMFORT
To the Young Gentleman at The Torquay branch. Thank you for your Late Afternoon service! I was stunned to be pro...
S
Stavroula Briseniou
trustpilot.com
Sep 30, 2025
Never expected to be scammed by Deichmann!
I have been a good customer of this store for many years, and even advertised it to my friends. However, last week, I was disappointed to find out tha...
C
Carsten Dam
trustpilot.com
Sep 30, 2025
Bought 5 pairs of socks at Deichmann in…
Bought 5 pairs of socks at Deichmann in Nairobi (Yaya Center). Staff told me the price was 5 for 500 KES, and there was even a sticker confirming the...
g
gspspringer
trustpilot.com
Sep 30, 2025
Staff in store five stars, sandals looked cheap
Gave four stars because the member of staff at the Bolton store on 14/5/25 was very helpful even though she was busy, wish I had noted her name. They...
F
Filip Zolberg
trustpilot.com
Sep 30, 2025
Excellent selection of shoes
Excellent selection of shoes. IDK about the other...
J
Julie MG
trustpilot.com
Sep 30, 2025
Easy way to shop for footwear
Ordered an item online and it was delivered to the shop. I tried them on and unfortunately they didn't fit. Sales assistant was...
M
Muhammad Ashir
trustpilot.com
Sep 30, 2025
Super Service
...
J
Jon Singleton
trustpilot.com
Sep 30, 2025
Wrong size sent next day rip off
Bought some am dealer boots cost60 Plus you pounds Total wast of money impossible to put on you expect them to be be tight f...
A
Aly McD
trustpilot.com
Sep 30, 2025
Accused of theft with no apology
A staff member called Lewis in the truro branch accused me of theft due to finding an empty box where I'd been sat with my Grandaughter whilst shoppin...
I
Ijaz Niazi
trustpilot.com
Sep 30, 2025
Bought a pair of men sandals
Bought a pair of men sandals. After a week my feets has...
P
Philippe DAUBRESSE
trustpilot.com
Sep 30, 2025
I bought shoes of the brand GALLUS…
I bought shoes of the brand GALLUS (size 44) 7 months ago. They are of the poorest quality you can imagine. Produced in Germany (??? - I doubt). They...
L
Lennie Lukienko
trustpilot.com
Sep 30, 2025
Site never works properly
Site never works properly, can’t filter, do...
s
siddiquis tama tam
trustpilot.com
Sep 30, 2025
Went to crawley branch west sussex…
Went to crawley branch west sussex bought some shoes staff were very rude they dont know how to ta...
K
KK
trustpilot.com
Sep 30, 2025
I love Deichmann DE
Just loving Deichmann! Recently I ordered winter shoes from Deichmann but I couldn't write a review as there was no option on their website. So I am u...
A
Almas Nawab
trustpilot.com
Sep 30, 2025
The delivery was fast
The delivery was fast and i also liked...
s
sanju pariyarath
trustpilot.com
Sep 30, 2025
Excellent customer service
...
A
Angela Sawyer
trustpilot.com
Sep 30, 2025
My daughter bought some of ur elephant…
My daughter bought some of ur elephant slippers for me for Christmas. I love them so much. However I realised when I wear them there is hardly a...
J
Joanna Farrugia
trustpilot.com
Sep 30, 2025
I ordered a pair of shoes as a gift but…
I ordered a pair of shoes as a gift but because I did not put the full address they coul...
N
Nikhil
trustpilot.com
Sep 30, 2025
I had ordered BENCH winter boots on 30…
I had ordered BENCH winter boots on 30 November 2023 which had to be delivered on 5th December 2023 as showed in the online portal, which was meant to...
Q
QUYNH MAI
trustpilot.com
Sep 30, 2025
Good
Good, fast deliv...
Conclusion
Deichmann reviews in this sample show a mix of reliable online fulfilment and helpful shop staff alongside repeated reports of product faults and inconsistent staff responses. Several customers praised fast delivery, accurate online orders and quick refunds, while others describe serious product defects, pricing disputes and unhelpful customer service. If you shop with Deichmann, inspect product condition in store when possible, keep receipts and use click‑and‑collect or documented delivery options for easier returns. For consumers researching Deichmann reviews, consider both positive service/fulfilment examples and recurring complaints about product quality and communication before deciding.