Many customers praise very fast international shipping and items arriving in excellent condition. Reviewers also point to competitive pricing and clear product descriptions. A clear group describes repeated breakdowns in customer communication and international returns that are blocked or costly. These communication and returns issues are linked to the lowest ratings.
Examples from available reviews (Dec 2021 – Mar 2026).
Shipping was super fast and the package was well packed.
“Super fast shipping and nicely packed package.”
Garment arrived in excellent condition and delivery was prompt.
“The garment purchased was in excellent condition.”
Customer service was unresponsive for ten days.
“No one answer me in 10 days.”
International returns were costly and the return process was difficult.
“So £40.00 to try on a jacket.”
Reviews often mention rapid international delivery and short transit times. Several buyers say orders were handled quickly and arrived well packed. A smaller number ask for better packing and point to high return costs for international try-ons.
Multiple reviews say prices are competitive and good value for brand-name items. Customers report fair prices on arrival and fast fulfilment. A minority say unexpected duties or return fees hurt the value.
Many shoppers describe an easy checkout and items that match the product descriptions on arrival. One reviewer specifically credits staff help with sizing, a less common detail. Several customers ran into blocked returns and contact channels that didn’t work after purchase.
Buyers often say garments arrived in excellent condition and matched the descriptions. Name-brand items get specific praise for the expected quality. No repeated complaints about defects appear in the set.
A noticeable cluster of reviews describes emails going unanswered, questions left open, and only automated acknowledgements. Multiple customers say they couldn’t return items or waited a long time for replies. One reviewer also mentions a duty charge with little advance notice.
Ratings split between high scores for shipping, product condition, and price, and low scores tied to communication and returns handling. The same communication failures show up across several reviews and match the poorest ratings. Strong shipping and product feedback doesn’t offset unresolved issues after purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
International returns were costly and the return process was difficult.
“So £40.00 to try on a jacket.”
Bag showed serious wear and customer service was unresponsive.
“that mailbox is full and rejects all messages.”
Garment arrived in excellent condition and delivery was prompt.
“The garment purchased was in excellent condition.”
Service was great and fast.
“Great and fast service.”
International shipping was fast and the transaction went well.
“Great transaction with fast international shipping.”
Name-brand item matched description and was shipped promptly.
“Great value & quality from name brand”
Product and service were great and priced very competitively.
“Great product and service at the best price!”
Product arrived quickly and the price was reasonable.
“The product arrived quickly and the price was reasonable”
Packaging could be improved for future orders.
“Hopefully you can pack the clothes well next time.”
Duty tax of £60 lacked clear advance notice.
“My duty tax was £60”
Package didn't arrive, communication was poor and delivery expensive.
“Please do not order from here”
Item shipped across the Atlantic in under three days.
“made it across the pond in less than 3 days”
Shipping was super fast and the package was well packed.
“Super fast shipping and nicely packed package.”
Delivery was super fast and the purchase was a great find.
“Super fast delivery ! Great find”
Good price, fast delivery and item arrived in perfect condition.
“Very good price and fast delivery”
Unable to return item and all contact emails were defunct.
“There is no way to return an item.”
Customer service was unresponsive for ten days.
“No one answer me in 10 days.”
The delivery was excellent and appreciated.
“The delivery was excellent”
Returned items and refund requests received only acknowledgements, no resolution.
“All I ever receive is an acknowledgment of my emails”
I found out about d'Aiello company for offering free shipping on orders over 250 pounds and decided to give them a try. They had exactly what I wanted: elegant men's suits, blazers and designer jeans and jackets. I would like to thank your staff, especially Jenny, who helped me choose the right size and fabric of the sleek blazer. The blazer's slim cut will show off your toned arms and tapered waist. It's lined in silk that feels cool next to your skin, and has a concealed zip-fly with hook-and-bar closure, angled welt chest pockets, flap hip pockets and slit sleeves. It can be worn with the matching trousers for a night out on the town or to your favorite club.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
d'aniello Boutique is a clothing and accessories shop that sells apparel through an online store. Product pages include sizing, photos, and descriptions to help buyers choose. The business takes secure online payments and offers shipping for domestic and international orders. Customers can track orders and use a returns page for exchanges and refunds. Support channels handle sales questions and order status requests.