Reviews for Couverture & The Garbstore commonly praise its curated selection of fashion and homeware, plus fast shipping and attentive staff. Several customers highlight helpful, solution-focused communication from named team members. Criticisms focus mainly on returns, postage costs and occasional fulfilment errors such as mislabelled items or security tags left on. If you’re considering ordering, check the returns policy and postage charges beforehand and keep photos of received items to aid any dispute.
Examples from available reviews (Aug 2022 – Feb 2026).
Great products, excellent service and an enjoyable store experience.
“Service was excellent.”
Reviewer experienced a poor returns process and policy confusion.
“Terrible returns process.”
Received a differently labelled colour than ordered and returns were refused.
“they relabelled the colour - they don’t stock the true orange”
Staff responded immediately and compassionately, improving the customer's satisfaction.
“responds immediately and with compassion and action to a customer need.”
Shipping speed, helpful staff and careful packaging are commonly praised; a minority report fulfilment errors such as left security tags or inconsistent returns handling.
Some customers note reasonable prices and taxes included for international orders; others criticise postage and return costs, affecting perceived value.
In-store atmosphere and curated displays are frequently commended. Online usability is generally fine, with one complaint about the chat interface flow.
Reviews often highlight distinctive, well-curated clothing and homeware that meet expectations; a few reviews report mislabelled colours or faulty items on arrival.
Many reviewers praise responsive, helpful staff and problem resolution. Some note slow, convoluted or unsatisfactory returns communications in specific cases.
Most reviewers describe a positive overall experience driven by curation and service; a smaller group reports negative experiences centred on returns or misdescriptions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Fast delivery and reasonable price, as always.
“Fast and reasonable price, as always”
Curated products sent promptly with a helpful small team.
“Items are sent out promptly and the small team always very helpful.”
Very happy; fast shipment and item matched expectations.
“Super happy with my purchase, fast shipment, item as promised”
Great products, excellent service and an enjoyable store experience.
“Service was excellent.”
Friendly staff and a good selection of clothes.
“Great staff and selection of clothes”
Order was processed quickly and arrived beautifully packaged with taxes included.
“The order was processed so quickly and to my complete satisfaction.”
Amazing service; reviewer says keep up good work.
“Amazing service!! Unlike some others, Keep up good work.”
Gifted watch matched photos, arrived on time, and passed customs smoothly.
“the parcel arrived as announced”
Lovely clothes but staff repeatedly forgot to remove security tags.
“they forget to detach the security tags from the item 😢”
First visit was fifteen years ago and it's unchanged.
“My first visit was 15 years ago, still the same feeling!”
Reviewer experienced a poor returns process and policy confusion.
“Terrible returns process.”
Received a differently labelled colour than ordered and returns were refused.
“they relabelled the colour - they don’t stock the true orange”
Fast delivery; parcel arrived in under a week.
“Fast delivery, received parcel less than a week of order!”
High postage and complex returns deter future online purchases despite range.
“the 6.99 postage and the lack of free/subsidised returns”
Staff responded immediately and compassionately, improving the customer's satisfaction.
“responds immediately and with compassion and action to a customer need.”
Good service and quick shipping were provided.
“Good service, quick shipping.”
Very nice products, great shop and very good service.
“very nice products, great shop, very good service, thanks!”
Company quickly handled a wrong-item return and offered a prompt refund.
“Very quickly returned wrong item that was sent”
Jason was helpful and informative, though chat requires reopening each time.
“you have to create a new chat every time to reply.”
Company went above and beyond to resolve a purchase issue fairly.
“Couverture went above and beyond to find me a very fair and cost-effective solution.”
I recently had the pleasure of discovering 'Couverture & The Garbstore' and was thoroughly impressed with their selection of emerging and independent brands. As someone who values unique and authentic pieces, I was delighted to come across a store that champions designers with a story to tell.
The menswear and womenswear sections were both equally impressive, featuring carefully curated collections that offered something for every taste. It was evident that great care had been taken in selecting each brand on display, as they all brought something different to the table.
What stood out most to me was the attention paid towards home goods - an often overlooked category in retail stores. The variety of products displayed ranged from elegant glassware to artisanal candles. I especially appreciated their inclusion of eco-friendly and sustainable options, showing a commitment towards ethical consumerism.
Overall, my shopping experience at 'Couverture & The Garbstore' left me feeling inspired by their dedication towards showcasing authentic design talent. If you are looking for unique fashion pieces or distinctive homeware items, this is definitely a destination worth exploring.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Couverture & The Garbstore is a London-based independent retailer and concept store that stocks curated menswear, womenswear and homeware from emerging designers. It operates a physical storefront alongside an online shop that ships internationally. Consumers searching reviews typically evaluate its product curation, shipping and returns policies, customer service responsiveness and pricing for UK and overseas orders.