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We Collect & Analyse Reviews

Couverture & The Garbstore
Experiences & Reviews

Couverture & The Garbstore is a London-based independent retailer and concept store that stocks curated menswear, womenswear and homeware from emerging designers. It operates a physical storefront alongside an online shop that ships internationally. Consumers searching reviews typically evaluate its product curation, shipping and returns policies, customer service responsiveness and pricing for UK and overseas orders.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 86%
Latest Review 23d
Overall Rating
4.3

Our Analysis

🎯

Service quality

Shipping speed, helpful staff and careful packaging are commonly praised; a minority report fulfilment errors such as left security tags or inconsistent returns handling.

Share
31%
Strong
💰

Value for money

Some customers note reasonable prices and taxes included for international orders; others criticise postage and return costs, affecting perceived value.

Share
9%
Mixed

User experience

In-store atmosphere and curated displays are frequently commended. Online usability is generally fine, with one complaint about the chat interface flow.

Share
9%
Strong
🔧

Product quality

Reviews often highlight distinctive, well-curated clothing and homeware that meet expectations; a few reviews report mislabelled colours or faulty items on arrival.

Share
21%
Strong
📞

Communication

Many reviewers praise responsive, helpful staff and problem resolution. Some note slow, convoluted or unsatisfactory returns communications in specific cases.

Share
14%
Mixed

Overall experience

Most reviewers describe a positive overall experience driven by curation and service; a smaller group reports negative experiences centred on returns or misdescriptions.

Share
17%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

k
kelly
trustpilot.com Sep 30, 2025

Fast and reasonable price

Fast and reasonabl...

P
PH
trustpilot.com Sep 30, 2025

Curated fashion and homeware

Curated fashion and homeware. My go-to for favourite brands and wearable cool, at a...

H
Hanna Tandberg
trustpilot.com Sep 30, 2025

Super happy with my purchase

Super happy with my purchase,...

A
Asa Hirst
trustpilot.com Sep 30, 2025

Great Store experience

Great Store. Great Brands. Great products and a well created spa...

O
OJ Shannon
trustpilot.com Sep 30, 2025

Great staff and selection of clothes

Great staff and se...

J
Jenny Port
trustpilot.com Sep 30, 2025

Happy 😌

I can recommend this company with a clear conscience. The order was processed so quickly and to my complete satisfaction. The moon vest is so beautifu...

S
Scott Thomson
trustpilot.com Sep 30, 2025

Amazing service!!

Amazing service!! Unlike som...

T
Tanya Mashkina
trustpilot.com Sep 30, 2025

Jane Watch Silver Tone

I bought this watch as a gift, relying only on their photos from the Internet; the store itself was found by the photo of the same watch in Google, as...

J
Juan
trustpilot.com Sep 30, 2025

Lovely clothes but second time I order…

Lovely clothes but second time I order from them where...

Y
Yechi Honami
trustpilot.com Sep 30, 2025

Nostalgia

My first visit was 15 years...

B
Bryony Littlewood
trustpilot.com Sep 30, 2025

Terrible returns process

Terrible returns process. I echo the thoughts of others on here. I had to chance to be able to return an item I had listed as faulty. They then said n...

A
Anya Waddington
trustpilot.com Sep 30, 2025

Misrepresentation -

Was delighted to see that C&G stocked Anatole umbrellas (to avoid shipping from France). Ordered the ‘orange’. Arrived and it was in fact the ‘rust’....

S
Spencer Lim
trustpilot.com Sep 30, 2025

Fast delivery

Fast delivery, received parc...

G
Gideon Mclean
trustpilot.com Sep 30, 2025

Expensive postage and returns process

I like to try and buy from independents but the 6.99 postage and the lack of free/subsidised returns allied to the convoluted returns process (registe...

N
Nancy Spence
trustpilot.com Sep 30, 2025

Something Beautiful

There is something beautiful and faith-making when a shop not only sells truly lovely things, but also responds immediately and wit...

A
Ajay
trustpilot.com Sep 30, 2025

Good service

...

I
I. Philipp
trustpilot.com Sep 30, 2025

very nice products

very nice products, great sho...

E
Ed
trustpilot.com Sep 30, 2025

Great service

Very quickly returned wrong item that was sent, and offered refund af...

C
Charles Turton
trustpilot.com Sep 30, 2025

Helpful & Quick to Respond

Jason was very helpful, I was struggling with a gift card code and he was quick and informative, He attached screenshots that I found helpful...

G
Gerry Warner
trustpilot.com Sep 30, 2025

Great service from Couverture.

I had a bit of misfortune with a purchase but Couverture went above and beyond to find me a very fair and...

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Conclusion

Reviews for Couverture & The Garbstore commonly praise its curated selection of fashion and homeware, plus fast shipping and attentive staff. Several customers highlight helpful, solution-focused communication from named team members. Criticisms focus mainly on returns, postage costs and occasional fulfilment errors such as mislabelled items or security tags left on. If you’re considering ordering, check the returns policy and postage charges beforehand and keep photos of received items to aid any dispute.