Reviews Analysed
21
We Collect & Analyse Reviews
Couverture & The Garbstore
Experiences & Reviews
Couverture & The Garbstore is a London-based independent retailer and concept store that stocks curated menswear, womenswear and homeware from emerging designers. It operates a physical storefront alongside an online shop that ships internationally. Consumers searching reviews typically evaluate its product curation, shipping and returns policies, customer service responsiveness and pricing for UK and overseas orders.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
23d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Shipping speed, helpful staff and careful packaging are commonly praised; a minority report fulfilment errors such as left security tags or inconsistent returns handling.
Share
Strong
31%
💰
Value for money
Some customers note reasonable prices and taxes included for international orders; others criticise postage and return costs, affecting perceived value.
Share
Mixed
9%
⚡
User experience
In-store atmosphere and curated displays are frequently commended. Online usability is generally fine, with one complaint about the chat interface flow.
Share
Strong
9%
🔧
Product quality
Reviews often highlight distinctive, well-curated clothing and homeware that meet expectations; a few reviews report mislabelled colours or faulty items on arrival.
Share
Strong
21%
📞
Communication
Many reviewers praise responsive, helpful staff and problem resolution. Some note slow, convoluted or unsatisfactory returns communications in specific cases.
Share
Mixed
14%
⭐
Overall experience
Most reviewers describe a positive overall experience driven by curation and service; a smaller group reports negative experiences centred on returns or misdescriptions.
Share
Strong
17%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (August 2022 – September 2025).
Great Store experience
"Great Store. Great Brands. Great products and a well created spa..."
Asa Hirst
Trustpilot
Sep 30, 2025
Featured for: Positive overall in-store experience
Terrible returns process
"Terrible returns process. I echo the thoughts of others on here. I had to chance to be able to return an item I had listed as faulty. They then said n..."
Bryony Littlewood
Trustpilot
Sep 30, 2025
Featured for: Detailed negative returns complaint
Misrepresentation -
"Was delighted to see that C&G stocked Anatole umbrellas (to avoid shipping from France). Ordered the ‘orange’. Arrived and it was in fact the ‘rust’...."
Anya Waddington
Trustpilot
Sep 30, 2025
Featured for: Product misrepresentation and dispute
Something Beautiful
"There is something beautiful and faith-making when a shop not only sells truly lovely things, but also responds immediately and wit..."
Nancy Spence
Trustpilot
Sep 30, 2025
Featured for: Customer praised quick resolution
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
k
kelly
trustpilot.com
Sep 30, 2025
Fast and reasonable price
Fast and reasonabl...
P
PH
trustpilot.com
Sep 30, 2025
Curated fashion and homeware
Curated fashion and homeware. My go-to for favourite brands and wearable cool, at a...
H
Hanna Tandberg
trustpilot.com
Sep 30, 2025
Super happy with my purchase
Super happy with my purchase,...
A
Asa Hirst
trustpilot.com
Sep 30, 2025
Great Store experience
Great Store. Great Brands. Great products and a well created spa...
O
OJ Shannon
trustpilot.com
Sep 30, 2025
Great staff and selection of clothes
Great staff and se...
J
Jenny Port
trustpilot.com
Sep 30, 2025
Happy 😌
I can recommend this company with a clear conscience. The order was processed so quickly and to my complete satisfaction. The moon vest is so beautifu...
S
Scott Thomson
trustpilot.com
Sep 30, 2025
Amazing service!!
Amazing service!! Unlike som...
T
Tanya Mashkina
trustpilot.com
Sep 30, 2025
Jane Watch Silver Tone
I bought this watch as a gift, relying only on their photos from the Internet; the store itself was found by the photo of the same watch in Google, as...
J
Juan
trustpilot.com
Sep 30, 2025
Lovely clothes but second time I order…
Lovely clothes but second time I order from them where...
Y
Yechi Honami
trustpilot.com
Sep 30, 2025
Nostalgia
My first visit was 15 years...
B
Bryony Littlewood
trustpilot.com
Sep 30, 2025
Terrible returns process
Terrible returns process. I echo the thoughts of others on here. I had to chance to be able to return an item I had listed as faulty. They then said n...
A
Anya Waddington
trustpilot.com
Sep 30, 2025
Misrepresentation -
Was delighted to see that C&G stocked Anatole umbrellas (to avoid shipping from France). Ordered the ‘orange’. Arrived and it was in fact the ‘rust’....
S
Spencer Lim
trustpilot.com
Sep 30, 2025
Fast delivery
Fast delivery, received parc...
G
Gideon Mclean
trustpilot.com
Sep 30, 2025
Expensive postage and returns process
I like to try and buy from independents but the 6.99 postage and the lack of free/subsidised returns allied to the convoluted returns process (registe...
N
Nancy Spence
trustpilot.com
Sep 30, 2025
Something Beautiful
There is something beautiful and faith-making when a shop not only sells truly lovely things, but also responds immediately and wit...
A
Ajay
trustpilot.com
Sep 30, 2025
Good service
...
I
I. Philipp
trustpilot.com
Sep 30, 2025
very nice products
very nice products, great sho...
E
Ed
trustpilot.com
Sep 30, 2025
Great service
Very quickly returned wrong item that was sent, and offered refund af...
C
Charles Turton
trustpilot.com
Sep 30, 2025
Helpful & Quick to Respond
Jason was very helpful, I was struggling with a gift card code and he was quick and informative, He attached screenshots that I found helpful...
G
Gerry Warner
trustpilot.com
Sep 30, 2025
Great service from Couverture.
I had a bit of misfortune with a purchase but Couverture went above and beyond to find me a very fair and...
Conclusion
Reviews for Couverture & The Garbstore commonly praise its curated selection of fashion and homeware, plus fast shipping and attentive staff. Several customers highlight helpful, solution-focused communication from named team members. Criticisms focus mainly on returns, postage costs and occasional fulfilment errors such as mislabelled items or security tags left on. If you’re considering ordering, check the returns policy and postage charges beforehand and keep photos of received items to aid any dispute.