Couverture & The Garbstore
Experiences & Reviews
Couverture & The Garbstore is a London-based independent retailer and concept store that stocks curated menswear, womenswear and homeware from emerging designers. It operates a physical storefront alongside an online shop that ships internationally. Consumers searching reviews typically evaluate its product curation, shipping and returns policies, customer service responsiveness and pricing for UK and overseas orders.
Overview & Key Metrics
Our Analysis
Service quality
Shipping speed, helpful staff and careful packaging are commonly praised; a minority report fulfilment errors such as left security tags or inconsistent returns handling.
Value for money
Some customers note reasonable prices and taxes included for international orders; others criticise postage and return costs, affecting perceived value.
User experience
In-store atmosphere and curated displays are frequently commended. Online usability is generally fine, with one complaint about the chat interface flow.
Product quality
Reviews often highlight distinctive, well-curated clothing and homeware that meet expectations; a few reviews report mislabelled colours or faulty items on arrival.
Communication
Many reviewers praise responsive, helpful staff and problem resolution. Some note slow, convoluted or unsatisfactory returns communications in specific cases.
Overall experience
Most reviewers describe a positive overall experience driven by curation and service; a smaller group reports negative experiences centred on returns or misdescriptions.
Our Independent Methodology
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Data Collection
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AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (August 2022 – September 2025).
Great Store experience
"Great Store. Great Brands. Great products and a well created spa..."
Terrible returns process
"Terrible returns process. I echo the thoughts of others on here. I had to chance to be able to return an item I had listed as faulty. They then said n..."
Misrepresentation -
"Was delighted to see that C&G stocked Anatole umbrellas (to avoid shipping from France). Ordered the ‘orange’. Arrived and it was in fact the ‘rust’...."
Something Beautiful
"There is something beautiful and faith-making when a shop not only sells truly lovely things, but also responds immediately and wit..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Fast and reasonable price
Fast and reasonabl...
Curated fashion and homeware
Curated fashion and homeware. My go-to for favourite brands and wearable cool, at a...
Super happy with my purchase
Super happy with my purchase,...
Great Store experience
Great Store. Great Brands. Great products and a well created spa...
Great staff and selection of clothes
Great staff and se...
Happy 😌
I can recommend this company with a clear conscience. The order was processed so quickly and to my complete satisfaction. The moon vest is so beautifu...
Amazing service!!
Amazing service!! Unlike som...
Jane Watch Silver Tone
I bought this watch as a gift, relying only on their photos from the Internet; the store itself was found by the photo of the same watch in Google, as...
Lovely clothes but second time I order…
Lovely clothes but second time I order from them where...
Nostalgia
My first visit was 15 years...
Terrible returns process
Terrible returns process. I echo the thoughts of others on here. I had to chance to be able to return an item I had listed as faulty. They then said n...
Misrepresentation -
Was delighted to see that C&G stocked Anatole umbrellas (to avoid shipping from France). Ordered the ‘orange’. Arrived and it was in fact the ‘rust’....
Fast delivery
Fast delivery, received parc...
Expensive postage and returns process
I like to try and buy from independents but the 6.99 postage and the lack of free/subsidised returns allied to the convoluted returns process (registe...
Something Beautiful
There is something beautiful and faith-making when a shop not only sells truly lovely things, but also responds immediately and wit...
Good service
...
very nice products
very nice products, great sho...
Great service
Very quickly returned wrong item that was sent, and offered refund af...
Helpful & Quick to Respond
Jason was very helpful, I was struggling with a gift card code and he was quick and informative, He attached screenshots that I found helpful...
Great service from Couverture.
I had a bit of misfortune with a purchase but Couverture went above and beyond to find me a very fair and...
Conclusion
Reviews for Couverture & The Garbstore commonly praise its curated selection of fashion and homeware, plus fast shipping and attentive staff. Several customers highlight helpful, solution-focused communication from named team members. Criticisms focus mainly on returns, postage costs and occasional fulfilment errors such as mislabelled items or security tags left on. If you’re considering ordering, check the returns policy and postage charges beforehand and keep photos of received items to aid any dispute.