Reviews Analysed
21
We Collect & Analyse Reviews
Choice Furniture Superstore
Experiences & Reviews
Choice Furniture Superstore is a furniture retailer referenced by consumer reviews. People searching reviews typically seek information on delivery reliability, product condition, pricing and customer service to assess whether to buy and how returns or issues are handled.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
13d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers describe helpful delivery teams and staff who resolve issues and arrange replacements; a minority report long delivery delays and missed timeframes.
Share
Strong
19%
💰
Value for money
Multiple reviews call pricing reasonable or competitive and note good value for the purchase; other reviewers simply do not comment on price.
Share
Strong
7%
⚡
User experience
Ordering and delivery are typically described as straightforward with proactive updates and pre-delivery calls; a few customers report repeated delays or cancellations.
Share
Strong
21%
🔧
Product quality
Most customers report good to excellent product condition and assembly; isolated reports note damaged or faulty items that were later replaced.
Share
Strong
15%
📞
Communication
Many reviews praise regular updates, prompt replies and advance delivery calls; a small number describe inconsistent or slow communication around delays.
Share
Strong
18%
⭐
Overall experience
The majority of reviewers report positive end-to-end experiences and would buy again, though a minority report significant delays affecting satisfaction.
Share
Strong
21%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Knightbridge HighGloss White Double Pedestal Dressing Table+ Mirror
"
A dresser mirror of beautiful design.
With the mirror, though, we had a little of trouble at first.
It didn't matter how many times you cleaned the mirror; the image remained unclear.
The next evening, I wrote to let them know what was going on, and much to my surprise, I got a response very promptly, despite the fact that it was after 10 p.m.
Another mirror was made available, and Alex was able to resolve the situation flawlessly.
Due to the fact that I am just starting started in my new life as a student, I will almost surely use this company in the future to purchase all of my furniture.
Thank you so much for making this such a beautiful experience possible.
Alex "
Lopez Darmian
Collected.reviews
Dec 03, 2021
Featured for: prompt resolution and replacement
Insane delays and constant can kicking
"Ordered a display cabinet 4 months ago in May, and it still has not arrived! Was a given a lead time of a few few weeks. But after this time passed, t..."
Jeremy Hudson
Trustpilot
Sep 30, 2025
Featured for: long delay and poor communication
Excellent Customer Service
"I ordered an oak folding table which took 6 weeks to arrive as wasn't in stock, however I was kept well informed of progress. There were a few issues..."
Steve Foster
Trustpilot
Sep 30, 2025
Featured for: delay resolved with clear updates
Shop at CFS with total peace of mind a Top Quality company
"Great service from everyone in the CFS Team from intial enquiry through to order,and delivery. The most outstanding thing was the reaction when I cont..."
John Courtman
Trustpilot
Sep 30, 2025
Featured for: handled damaged item replacement quickly
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jayne Allen
trustpilot.com
Sep 30, 2025
Great product and service
Great product , good communication , delievery pr...
E
Emma Allebone
trustpilot.com
Sep 30, 2025
Brought a rome divan bed set,it came on…
Brought a rome divan bed set,it came on time the day they said it woul...
N
Nicola Griffiths
trustpilot.com
Sep 30, 2025
What lovely tables at a very reasonable…
What lovely tables at a very reasonable price. Delivery was quick and the driver was pleasa...
C
Chris
trustpilot.com
Sep 30, 2025
Fantastic, a work of art
Professional communication from the moment I place...
G
Gerard
trustpilot.com
Sep 30, 2025
Very Good Service
I bought light oak office desk and bookcase from CFS. I dealt with Haris who was extremely helpful and efficient. The furniture arrived well wrapped a...
J
Jeremy Hudson
trustpilot.com
Sep 30, 2025
Insane delays and constant can kicking
Ordered a display cabinet 4 months ago in May, and it still has not arrived! Was a given a lead time of a few few weeks. But after this time passed, t...
T
Theivendra Theivanayagam
trustpilot.com
Sep 30, 2025
Very satisfied customer service and…
Very satisfied customer...
S
Stephen baxter
trustpilot.com
Sep 30, 2025
Ordered 2 2seater settees delivered…
Ordered 2 2seater settees delivered when said unboxed by delivery men and taken into h...
S
Steve Foster
trustpilot.com
Sep 30, 2025
Excellent Customer Service
I ordered an oak folding table which took 6 weeks to arrive as wasn't in stock, however I was kept well informed of progress. There were a few issues...
R
Rachel Minshull
trustpilot.com
Sep 30, 2025
You'll get your refund quicker than your goods
The 1 star has to be given for the speed of the refund of my money. Ordered a dining table on 23rd August expecting delivery in approx 2 weeks. After...
G
G Aldcroft
trustpilot.com
Sep 30, 2025
REASONABLY PRICED QUALITY FURNITURE AT A GREAT PRICE
Searched for a suitable sideboard for my dining room for ages. Eventually purchased a great mirrored sideboa...
M
Maureen Harris
trustpilot.com
Sep 30, 2025
They delivered my furniture on time and…
They delivered my furniture on time and phoned 30 minutes b...
N
N Morgan
trustpilot.com
Sep 30, 2025
I used CFS to purchase sofas
I used CFS to purchase sofas. Excellent service from ordering to deli...
R
RW
trustpilot.com
Sep 30, 2025
Very happy with my purchase
Very happy with my purchase. You can shop with confidence. The dining table looks exactly as it does online and the quality is...
J
James Dunlop
trustpilot.com
Sep 30, 2025
Highly recommend
I'd never used CFS before, but I definitely would again. Top quality product and delivery. Delivery lads carried it in...
J
John Courtman
trustpilot.com
Sep 30, 2025
Shop at CFS with total peace of mind a Top Quality company
Great service from everyone in the CFS Team from intial enquiry through to order,and delivery. The most outstanding thing was the reaction when I cont...
B
Bev
trustpilot.com
Sep 30, 2025
Very pleased with all my purchases all…
Very pleased with all my purchases all excellent qu...
W
Wing-Hung Man
trustpilot.com
Sep 30, 2025
Great customer service
Bought some mattresses from these guys and they were spot on regarding the delivery estimates. There were some issues with the mattresses (n...
E
Ella
trustpilot.com
Sep 30, 2025
Quality furniture
After a lot of searching online I found the perfect console table/desk at CFS Furniture at a good price. There was however a delay in delivery due to...
p
private purchaser
trustpilot.com
Sep 30, 2025
Prompt delivery all arrived in good…
Prompt delivery all ar...
Conclusion
Reviews show frequent praise for delivery staff, proactive communication and issue resolution, with many customers noting good product condition and competitive pricing. Several reviewers describe polite, helpful delivery teams and responsive customer service that arranges replacements when needed. However, a notable minority report long lead times, repeated postponements and poor communication that led to cancellations. Consumers who prioritise strict delivery deadlines should confirm stock and expected lead times before purchase; those willing to accept occasional delays may find good value and satisfactory resolution when problems arise.