Many customers applaud fast, careful home delivery and good value on sofas, tables and storage. Several say the furniture arrives sturdy, with solid workmanship and finishes. Another group describes long delivery delays, missing items, and refunds that are slow or never paid. Communication splits shoppers between happy repeat buyers and those who cancelled orders.
Examples from available reviews (Dec 2021 – Feb 2026).
Great price, good quality and perfect delivery with unpacking service.
“item unpacked to enable me to check it and rubbish taken away”
Great furniture at an unbeatable price and recommended.
“A great piece of furniture at an unbeatable price.”
Endless delays and conflicting updates led to order cancellation and refund.
“endless series of delays, broken promises, and conflicting updates”
Received damaged item and retailer refuses to collect or refund.
“cfs won't make contact to collect it and refund it”
Several reviews mention on-time delivery teams that bring items inside, place them in the home and unpack them. Some describe quick replacement of damaged goods and helpful staff in store. A separate set reports non-delivery and refunds that were refused or delayed.
Many reviewers point to low prices and strong value on sofas, dining sets and cabinets. Several call their purchases "unbeatable" or "very reasonable" and note good packaging. A few complaints mention wrong prices or product listings that felt misleading.
Customers often say ordering online is straightforward and that order updates are clear. A small number mention heavy or tricky assembly for larger pieces. Comments on website usability and checkout appear less often.
Many reviewers describe the furniture as well made, well finished and matching the online description. Multiple comments praise protective packaging and delivery of assembled tables and cabinets. A minority report items arriving damaged and needing replacement or return.
Many customers like the proactive updates, pre-delivery calls and clear progress messages. Others repeatedly report no updates, clashing delivery dates and refunds that dragged on. Both experiences show up across multiple orders.
Many reviews describe smooth purchases, helpful staff and repeat buying. A sizeable opposing group reports cancellations, refunds still pending and delivery failures that were not resolved. Overall, the reviews show very positive experiences alongside clear breakdowns for some orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Easy website and ordering with regular informative updates; quality as described.
“Order process easy and updates regular and informative.”
Great price, good quality and perfect delivery with unpacking service.
“item unpacked to enable me to check it and rubbish taken away”
Smooth, communicative delivery and a family-friendly, pleasing product.
“The customer service was top notch too.”
Remote purchase delivered efficiently and on the agreed date despite slight delay.
“Delivery was on the date specified and efficient.”
Kept updated at every step from ordering to after delivery.
“Updated at every step”
Good selection and price; gorgeous, easy-to-assemble table with great service.
“Gorgeous item, easy to put together”
Products as described, well made, with easy on-time delivery and great aftercare.
“delivery was easy and on time”
Hi-fi unit was good value and well packaged.
“good price and well packaged.”
Helpful in-store staff and polite delivery, delivered on arranged date.
“Delivery was on date and time that was arranged”
Excellent communication and on-time, good quality delivery service.
“Communication excellent”
Order taken but no delivery and company unresponsive; bank chargeback initiated.
“still no delivery of my bedside cabinets.”
Happy with online choice; table is heavy to assemble but seems sturdy.
“it is very heavy for when you put it together”
Great furniture at an unbeatable price and recommended.
“A great piece of furniture at an unbeatable price.”
Good price and easy to arrange suitable delivery options.
“Good price, right product, easy to deal with about the delivery options.”
Well-packaged, great quality dining table offering good value and planned delivery.
“it is great quality and value for money.”
Order cancelled but promised refund not received; alleged deliberate delays.
“I have received nothing to date”
High-quality furniture available at affordable prices.
“High quality furniture for affordable prices.”
Delighted with cabinet's workmanship and finish despite delivery delay.
“great workmanship and finish.”
Company acted professionally and prioritised customer needs.
“Company very professional, helpful and put their customers first.”
Furniture good quality and well-handled, but delivery was much slower than promised.
“delivery was a lot slower than promised took nearly three weeks to deliver”
No communication, further delivery delay, wrong colour and costly return.
“the colour is wrong and they want another £60 to return it!”
Excellent service, helpful by phone, and pleased with the purchase.
“Excellent service and very pleased with my purchase.”
Endless delays and conflicting updates led to order cancellation and refund.
“endless series of delays, broken promises, and conflicting updates”
Product received promptly with helpful delivery and good communication.
“drivers very helpful and polite”
Bed set delivered on time and carried upstairs by delivery team.
“came on time the day they said it would.”
Reasonable priced tables with quick delivery and helpful customer service.
“What lovely tables at a very reasonable price.”
Professional communication throughout and a fantastic quality product.
“Professional communication from the moment I placed the order to delivery.”
Helpful staff, well-packaged quality furniture and timely delivery updates.
“I dealt with Haris who was extremely helpful and efficient.”
Order extremely delayed with repeated unhelpful customer service responses.
“it still has not arrived!”
Very satisfied with customer service and good pricing.
“Very satisfied customer service and good price 👍”
Sofas delivered as promised and fitted in position with good communication.
“taken into house and fitted in position”
Delayed due to stock but customer service proactively resolved delivery issues.
“I was kept well informed of progress.”
Order delayed repeatedly and cancelled; refund issued promptly.
“you will get your refund much quicker than you get your goods!”
Good price sideboard delivered to room of choice within ten days.
“The price was good, and it was delivered to my room of choice, within 10 days.”
Furniture delivered on time with call beforehand; excellent quality.
“phoned 30 minutes beforehand”
Excellent service from order to delivery and better value.
“Excellent service from ordering to delivery.”
Dining table matched online description and was better-than-expected quality.
“the quality is better than expected (for veneer).”
Top quality product with attentive delivery and good communication.
“Delivery lads carried it into my lounge for me”
Damaged chair promptly replaced; friendly, professional customer service throughout.
“a replacement one was immediately ordered and delivered quickly”
Very pleased; purchases were excellent quality and not flatpack.
“all excellent quality and no flat pack to make up”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Choice Furniture Superstore is a UK furniture retailer selling sofas, dining tables, beds, storage and living-room pieces. It sells online and also runs physical showrooms where customers can view items. Home delivery is available, with options in many areas such as room-of-choice placement, assembly and packaging removal. Product pages include materials, dimensions and care information to help customers compare items. Support is available by phone, email or in-store staff for order questions and returns.